Patient for years and when your employer changes your dental carrier now they are out of network. Now you have to find a new dentist and just not fair to your customers. read more

I'm 55, so I've seen a lot of dentists in my life, both here and in other cities/states. This practice, and ALL of its staff, are among the best I've ever seen. So incredibly well-run, helpful and attentive to patients. I cannot recommend them enough. No hesitation. (I've seen them now for a little over a year, and many different appointments.) read more

I love Dr. Scales and Island Dentistry. I'm on their VIP plan, and spend much less than when I had and used insurance, plus the care is fantastic. My hygienist, Abby, is delightful, kind, and professional. She checked in often and prioritized my comfort. Highly recommend, and worth the drive. I live about 45 minutes away and can't imagine going anywhere else. read more

I had high hopes for Island Dentistry. Tracy that did my dental cleaning was excellent. The front desk was professional. I liked the Christian music. Dr Scales seemed competent and not excessive in recommended treatment. I had two cracked teeth that needed crowns and I was glad to know that they have the technology to produce the permanent crowns onsite (CEREC Technology). Everything was going fine until he put the first crown on the wrong tooth. At that point it had to ground off and another crown made. I also had to have more shots of pain killer since it was wearing off. I had been in the chair for 3 hours. I was aghast on how that could happen. Was there no formal way to label the crowns to correspond with the tooth it goes on? Evidently not. I am a trained safety and health person and an accident investigator. It's been my experience that mishaps similar to this often indicate systemic problems in processes. It takes a procedure change and training to prevent recurrence. I made a suggestion to a dental tech (Amber, I believe) on one simple way to prevent recurrence. I have no idea if that has happened since my visit. This appointment was in January. I intentionally waited this long to not be biased by my emotions. BTW, no one called me even after I cancelled my next appointment. I was very disappointed in the visit. They did give me a gas card. I thought it was a weak gesture. read more

Friendly professional staff that does not nickel-and-dime me; nor do they constantly try to upswell me with procedures that are not necessary. The dentist was very thorough and helpful with any dental issues or questions I had. I highly recommend Island Dentistry for its staff and the way they handle the fiscal side of my teeth care. read more

So upset you dropped my insurance. I have been a loyal customer and we are more than just a insurance company subscriber we are humans. This should not have been taken out on us. I also wrote a personal note and asked for a call. Not a way to treat loyal fans. read more

Come here for my regular checkups. Cracked a crown last night and the sharp edge was bothering me. Called and was able to get an appointment this afternoon. Checked in, took some x-rays (confirmation of cracking crown). Dr. Scales saw me almost immediately,did some quick checks and decided the crown did not require replacement. Ground down the sharp area, polished to smooth the rough edges and I was on my way in 40 minutes read more

The worst dental appointment experience I've ever had. I scheduled my appointment with the office directly. I received an email and text messages stating that I had an appointment for 2pm today. I arrived at the office only to be told that I was removed from the schedule because I confirmed my appointment too late! I drove across town and left work early for this appointment. The office staff and manager did not offer any solutions and said that it is the patients fault if a confirmation wasn't received. It's awful that this type of service is allowed and validated by Kandi (manager). Terrible experience!! Beware of being cancelled without notification. read more

Today was my first time back at the dentist since COVID started and I couldn't have been more comfortable. You call and let them know you're there before you can go in and then they take your temperature. I had to wait a few minutes to go back and the woman up front made sure other people who came in stayed spread out. All the staff is masked the whole time and patients keep their masks on until they're ready to start your treatment and after. I saw Dr. Zhang for the first time today and she was great. I live 30 minutes away now and still make the trip over because I feel so comfortable with the dentists and staff. Can't recommend them enough. read more

Ashley is my hygienist and does such a great job with my cleanings and X-rays. Dr. Scales is very professional and ALWAYS follows up with a personal phone call after any procedure that he's performed . I've had several Crowns made in this office. I did have a problem with one Crown that a former partner in the office made. It cracked. Dr. Scales replaced it without hesitation, and it was covered under his warranty (no charge). My husband and I are very pleased with our experiences at Island dentistry. read more

Dentist have been doing this Covid step process since the beginning of time and island is just going a step above. I've been searching for a gentle and kind dental office that takes my Insurance. I found it. This place is clean and easy going. No tv :/ lol to keep you distracted but my hygienist did a great job keeping my mind occupied. I wish I paid attention to her name cause I adore this lady and the head dentist uhhhhh kapowski? I'm so happy to have found a new dentist close by that is amazing. Super super friendly staff too. That's hard to find. read more

The clinic was exceptionally professional and friendly. I was surprised by them giving me a tour and being so welcoming. The dental hygienist was very good and made sure I was as comfortable as can be. read more

My family were searching for a new dentist in the area and we found Island Dentistry. We could not be more happy with the staff and the dentists. The front desk is very welcoming, professional, and courteous. My teenage son was first seen for a cleaning and consultation for several extractions. The hygienist was amazing. I let her know my concerns and she was very understanding. She made sure that my son knew all of the consequences for not taking care of his teeth. She is amazing! I am terrible with names but I do believe her name was April. If I am wrong please forgive me. He later saw Dr. Scales for fillings and teeth extractions he had zero complications or complaints. His mind was at ease and he was told what was being done and what to expect every step of the way. As I waited in the waiting area they made sure to let me know how he was doing a couple times throughout the procedure. Afterwards, Again I am terrible with names, the young lady with beautiful red hair, was very thorough with the after care instructions I was confident in what needed to be done at home. I had a very small filling fall out and they were able to make an appointment for me quickly. Before my appointment I had a bigger filling fall out, they got me in and were able to assess the problem and do a temporary fix until my appointment and made sure I was not in pain over the weekend. I saw Dr. Moreno and he was amazing. His staff put my mind at ease, as I have a fear of the numbing shots. I did not even feel the shots or anything else during the entire procedure. They made my crown the same day, so I did not have to get a temporary crown and take more time off of work for another appointment to get the permanent crown. Again I am bad with names, this young lady is from Kentucky, and she made sure my crown was perfect. Her and Dr. Moreno made sure that all of my concerns and questions were addressed before I went home. The young ladies at the counter when you leave are great as well. They have always addressed any questions I had. I know there are some behind the scenes people whom I have never met but they answer the phone when I call and they are amazing. They always explain everything to me and make sure I completely understand before we hang up. As I stated earlier they made appointments for me very quickly when needed, even called me if there was a cancellation so I could be seen sooner. Sorry but not sorry for the long review enough cannot be said about this office. Thank you for all you do! read more

I've never been so hurt in my life as how I was hurt today. I had an appointment today at 10 am, but due to traffic on 295, I was running late. I got a phone call at 10:03 am, I picked up the phone and told the people I was 2 minutes out after talking for a minute. As soon as I hung up I got another call from them, I said I just hung up, and that I was 2 minutes on the way. I pulled up to turn in and I had to wait a whole minute due to traffic, then when I got there I had to wait a minute to park because the whole parking lot was filled with a delivery truck. So I finally walked in at 10:08 am and the lady said sorry we can't take you today. I thought she was playing but she was serious. I've been coming here for years and loving this place and then this happen. I took off for this appointment and it's sad that I can't control traffic. I guess the Lord had other plans and didn't want me to go. He must be stopping something. read more

Best dental practice for the past 20 years!!!! He has been my Dentist for 20 years for my family and me!!! I will never go anywhere else till he retires!! He is compassionate, caring, and professional. Ashley cleans my teeth and she is fantastic!! The staff is friendly, kind and understanding!! You won't be disappointed!! read more

I honestly wish I had not waited so long. I needed a good bit of work done to get me back on track. They really helped me to prioritized my care. I was able to get some of the major things done that I NEEDED but also, to boost my confidence, Dr. Scales made sure to fit in the cosmetic work that I really WANTED. I still have some things to take care of, but I know I'm in good hands. They are truly "gentle" dentists And they have the latest in technology. They used a 3-D printer to print out my crown right in their office! The dental profession has come a long way. It sure feels good to smile again! read more

My experience with Dr Scales & his team has been top notch. He keeps up with the details of my care plan well & all services to myself & my wife have been above average or excellent. Hygienists are efficient, pleasant & sensitive to us, more gentle than most. 2 specialists also stated high regard for my dental plan of care & restorative work he had done! read more

3 hours to extract one tooth and was given minimal pain medication. The office called me to see how I was doing and I explained to them I was still bleeding swollen and in extreme pain. They told me to come by the office and let them look at it and see if they could help me out so I ventured off in the rain making it to their office for them to tell me I was fine to tough it out and eat Tylenol. Now I'm not a big advocate of pain medications but three hours in a chair for one extraction that is something serious and it hurt I would not recommend going to this facility if comfort is at the top of your priority list. On an up side their staff was moderately friendly. read more

I can't express enough how much we love Island Dentistry. The staff is very friendly and always make us feel welcome and safe especially during a time like now. Our safety as well as theirs is of the upmost importance. They give goodie bags/care packages around your service visits. Thank you Island Dentistry for all your wonderful customer service. read more

There are sooo many good things to say about this place, I don't know where to begin. To start with, I got a first time patient tour. I was also given a small Bio of the place, doctors and staff. Everything is very well organized and in order. Staff is super friendly and they make you feel very welcome. Everything was very clean with high-end tech. I had Jen as my hygienist and it was the best experience I ever had in a dentist office. I kept telling them that I couldn't wait to tell my husband and daughters about it. I'm so happy to have found this office as I was just walking around the area. I can't wait till the next visit. read more

I love this dentist office so much. I've been going to them for years but recently went for the first time since covid started and I was so happy to see all of the precautions that they have in place. As other reviewers said, you call and when they are ready you go in to check in. Although they were being socially distant in the waiting room, I asked if I could wait outside and they were very accommodating. Masks stayed on until treatment time and they even had a hepa filter running in the room. The dentist never inflates the amount of work you need to have done and are always straight forward with recommendations. I've come across dentists that are straight up crooks but I'm very comfortable with Dr. Scales and his team. I highly recommend this dental office! read more

Island Dentistry has taken excellent care of us for many years. The staff are very friendly and helpful. Drs Scales and Marino give the best dental care available on Fleming Island. read more

I love, love, love my hygienist Ashley! She is gentle, knowledgeable and caring! Dr. Scales and all of his associates are amazing.

I really appreciated the tour of the facility when I arrived. The staff was extremely nice and happy. I plan to continue to this dental office because of the great treatment I received. I have been telling people all day how great this staff is. I office is extremely clean. They have a large sitting area. They have a computer for self check in, a coffee area, and a large TV in the waiting room. On your first visit you get a gift. read more

Hands down the best dental practice I've ever been to. The staff was beyond friendly and the doctors took the time to explain exactly what was needed to get me back to 100%, even during the actual treatment. Pain free experience plus peace of mind equals one happy customer. read more

The best dental office in North Florida! I've went to dentist all over the area. Some were scary. Now I will never go anyplace else! Dr Scales is a great dentist and his staff wonderful. They have all the new technology to make your visit better and easier. read more

Another great experience at Island Dentistry. I moved here from CT over a year ago and was looking for a dentist. I luckily came across Island Dentistry. There staff is awesome and always professional. Dr. Scales is awesome. They want to make sure you are 100% satisfied. Highly recommend them. read more

Wonderful experience as always. Hygienist and Dentist were both very professional and nice. Office staff is great as well. Xrays and cleaning were quick and painless. This has been my dentist for over ten years and has always been wonderful. They have been treating my son since he was 3 years old as well. Can't say enough good things about the office and the staff. read more

Dr Scales did a great job of bonding my chipped front tooth. He was very conscious of the fact that I be pain free during the event. His office has always been top notch in terms of cleanliness long before Covid19 was every an issue. I'd highly recommend him and his staff. read more

Had a great visit and the atmosphere is relaxing and the staff knowledgeable. Thanks for keeping my teeth in great shape!! Really spent the extra time to clean and be safe during these trying times. read more

Amazing experience! Ashley, the dental hygienist, was truly amazing and took me on a tour of the facility before even starting my appointment and then thoroughly explained exactly what would happen during my entire first experience with them. This office has the ability to do like everything in the office without having to send you to another facility or doctor!! The dentist has great bedside manner as well! The entire place is seriously spotless and the staff has the best techniques I've ever seen! I will definitely be sending my fiancé here when he needs any dental needs!!!! In all, LOVE LOVE LOVE THIS PLACE AND WILL DEFINITELY BE BACK!!!! read more

This is one of the best offices I have ever been in, They are ultra professional, caring and accommodating. Couldn't sing their praises any higher! read more

Went in yesterday for a routine dental procedure. Received novocaine for upper right jaw. Upon completion of procedure, I had a severe case of double vision. It was so bad, I was nauseous and had to cover one eye to make it outside. Very scary and disconcerting. I had to call my husband to drive me to the ER. DR. Scales thought it was vertigo. When you Google, it says this is a very rare occurrence for Novocaine. The ER doctor stated the novacaine impacted my optical nerve. My complaint is that Dr. Scales, although he offered to help me to my car, has not followed-up to see if I am alright. Stayed 3 hours in the ER until the novocaine wore off and sight returned to normal. Not great customer service. read more

Love this place! Clean office, really nice staff and Dr. Marino does a great job! I don't hate the dentist anymore since coming here

Dr.Scales and everyone in this office is such a pleasure. They are able to answer any questions, calm any nerves, and give suggestions on best choices for your needs. So glad I found this office for all my needs. read more

I had avoided the dentist for almost 30 years after a horrible experieince. I was ashamed and scared. I broke a tooth that was visible when I smiled and couldn't avoid it anymore. From the moment I walked in to the time I left I was treated wonderfully. The ENTIRE staff put me at ease and made me feel comfortable. I can't wait to finally be confronting my fears and taking care of my teeth. Dr. Scales assured me I would have them a long time. I highly recommend this office! read more

Dr. Scales is very good. Professional, friendly, thorough. They are very kind here,almost like family. The place is very new and state of the art. Bring a neck pillow though, the chair had no neck support at all. read more

Best place to go for dental work. I relocated to the area and was apprehensive about looking for a new dentist. From the time I walked in, until I left, my experience here was superb. Customer service, professionalism, gentle, and cleanliness the appointment was all about me and my needs. I look forward to future visits. Thanks! read more

I started at this dentist because it is close to my house. I have had a wonderful experience and have had a lot of work fixed that were causing me problems. The office is really nice and everyone makes you feel relaxed. I highly recommend Dr. Kraich- she has done a wonderful job! read more

I would not recommend this office. Two years ago this office replaced a crown for me. It was never correct. I went back to them over and over again. They adjust it 5 or more times. They never offered to replace the crown. They recommended a bite guard which I have never needed and I understand this is what some dentist do if their work in not correct. So I went to another dentist. The crown was never right and it broke within two years. I contacted this office and they would not warranty their work since they recommended the bite guard! My new dentist replaced the crown which my insurance company would not cover since it had been less than 5 years. So I had to pay the entire price a of new crown. I have never had any problems with my teeth and my crown now is correct and I have not had any problems. I would not give any stars but this site requires at least one! read more