They told me that I could use the truck if I reserved it. I requested it, they reserved it. I…read morearrived, with movers hired. They took my deposit. They backed the truck into the loading area. My movers brought stuff down. Then they decided that I couldn't have the truck. They told me that it was only for moving in. They could have told me this at the time I reserved it, before I committed to movers, or any other time. They started smiveling about how instead of trusting them "I should have read the fine print." That is how much they care about customer service and keeping their word. I was out $350 to the movers. The "regional manager" was in the office and was fully aware of what was happening, and agreed that they should not keep their word, that I should have read the fine print instead of taking their word for it when they went through all the motions of providing the truck. This is a nice facility and a good location for me, but If you care about honesty and integrity, stay away, they are liars and snivelers.

2nd time using this storage facility. Great security, clean facility, love the ability to drive…read moreinto the floor level and easily unload my car/truck with lots of available dolly carts. The units are temperature controlled and easy to access. Staff is fantastic, super friendly and helpful. Randy was excellent.

Lisa was very helpful explained everything I needed to know about the storage, and I thank her for…read moreshowing me how to do the lock thing as well.

I've been using Public Storage for awhile now. I stopped in today with a few questions and Lisa was…read moreright on point and very helpful. Really appreciated it. Thanks!

Don't rent here. They get you in at a low price and then increase the rent significantly. Went…read morefrom $68 to $176. When I called about it once they said it was due to demand. Well, as I'm driving through the city, other storage places have signs 'space available'. I guess I'm forced to move.

Kelly, the manager, was exceptionally helpful in setting up my storage unit. Excellent customer…read moreservice. Facility is set up conveniently. Access to elevator and rest rooms. I would give it 10 stars out of 5.

Lisa was very helpful today she came to check how I was doing and if there was anything I needed to…read moreassist a smooth rental . She also re assured me that they are there to help an to reach out if needed. they also have good pricing !

Last week I signed up online for a climate-controlled, main floor storage unit at a $92 monthly…read morerate, only to be told this morning that it was for second floor only, and even so, that rate was no longer available. Then, they said my reservation was "cancelled" (not by me!), and only $158 units were available, in spite of the hard copy agreement I had in hand. In addition, I previously rented a unit 3 weeks ago and asked at that time if they ever had water problems, to be told "no". Today. a different "manager" said they did have problems, so they hired employees from other facilities help with 4-5 Shop-Vacs. In addition, their employee pointed out his efforts to chop out ice next to the door. I suspect they change their rates frequently depending on availability, even to the extent of illegally canceling my agreed upon terms. I felt it was very unethical, illegal and shocking that they'd be so devious. USE CAUTION WHEN DEALING WITH THESE PEOPLE! YOU CAN'T TRUST THEM!

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again

I use the Minnetonka storage area. Very kind operators!…read more Very safe and very clean. Easy access.

From the owner: 6 Twin City Locations!…read more Looking for safe, dry and secure storage? With 6 convenient locations, we at North Star Mini Storage we've been serving the Twin Cities area for nearly three decades: Household storage Business storage Vehicle storage Climate controlled Individual alarmed units Electronic controlled gate access 365 days a year, Video surveillance cameras, Online reservation system, and six locations to serve you! Call us today!

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

Terrible service. Difficult to rent as the onsite staff is just one person so you have to catch her…read morewhen she isn't on break, lunch or doing something else. I rented my outdoor vehicle storage spot for a 25' Camper. On the phone they said it would fit no problem. But the spot was in a location that the only way I could back the unit in was if the spots across from me didn't have anyone in them. The second issue is there are two entry gates at different ends. One has been inoperable for months which reduces option to get your vehicle in and out given the tight space. The biggest issue however was I rented the spot for $115/mo. Within 30 days they increased the rate to $217 and at 6 months raised it to $297, nearly tripling the original cost. Clearly a bait and switch business model hoping that the pain of relocating your stuff will box many people in.

I originally found Extra Space based on Google reviews, and quickly learned that the main reason…read moretheir reviews are so numerous/positive is that they aggressively ask you to provide them - it's even in the signature of all of their emails. The issues started before I moved in. I toured a unit, showed interest in renting it, and was told it was reserved after providing my driver's license/info. To sign the paperwork, I apparently needed a formal appointment on a different day. I set up an appointment to return a few days later, and then came to find out that they gave the unit to someone else, had no appointment, and didn't have any more of my size remaining. I only found this out because multiple (!) sales people called me asking if I was still interested in a unit. After they offered me smaller units at a higher price, they were eventually able to find me a comparably sized unit and offered to match the price due to the screw-up on their side. I signed all of the paperwork, paid the sign up fees/etc, and moved in. I then got my first bill for nearly double the price that I was quoted. After several emails and phone calls, I was finally able to get this sorted out but it was not a good start. However, that was only the start. What lost my business was their no-notice disregard of previous commitments to lock in rental prices. When I first moved in, it was explained to me that I had the option to pay in advance. If I paid at least 2 months out, my future rental rate would also be locked in and not increase. This applied to all of the months that I prepaid, as well as my future rate and was mentioned multiple times by multiple managers. If I didn't prepay, I was told that rate increases would be $10-15/month once or twice a year. I decided that prepaying was worth it for me, and rented for several years without my rate going up (at one point, I missed a prepayment and my rate went up $12/month, which I thought was reasonable, and in line with what I had been told previously). Then in fall 2022, I received a notice in the mail that my rate was going to literally double, despite the fact that I had pre-paid into 2023. I called the facility, and talked to the new site manager explaining the error. He was sorry, but said that price locking future rates wasn't a policy anymore and while he could bring the rate down slightly, it was still an increase of over 50% from what I was paying (despite the website being cheaper). He told me to keep calling over the next few weeks to see if the rate would change, but it never did and then he disappeared. No one answered the phone at the facility, and I finally had to get in contact with corporate & the regional manager. They were of little help - while they gave me a one-time credit to match the difference for a month or two, they wouldn't honor the previous price or commitment. At this point, I decided that I was done - this company was not honoring their word and had no problem doubling the rental rates of their existing customers. Unrelated to any of the above factors, the facility often had people's garbage/junk strewn about, the exit door to the pull-through was often out of service for weeks at a time, and it wasn't unusual to only be able to find few or no moving carts, even when vacant. I can think of at least half a dozen site managers in the time that I had to work with people there, and that's just what I knew of - there were likely far more. Even moving out, they screwed up my billing (which thankfully did get fixed). Self storage should be easy and involve minimal interaction with staff, and honest/up-front billing. If a policy changes, they should tell you. Extra Space Storage is deceptive and predatory on established customers since they know that moving out is inconvenient. I strongly suggest looking elsewhere for your storage needs and to avoid this facility and company. If the price looks right, it won't stay that way.

I had 47 years of belongings for my entire family with Public Storage in Burnsville for TOO many…read moreyears!!!Moved from 5000 sq ft to 1221 sq ft. My two daughters ( age 35+) live like most people in small rental apartments, so I still store furniture etc for them too. I was in three (!) 30 ft deep X 13 ft high X 10 ft wide units with public storage. $$$.... Now it is down to two. This took (3) four week trips from FL. In 1.5 years. Donated everything to Salvation Army St Paul. Husband became extremely ill eleven years ago. We are in a lovely FL. condo he inherited. MISS Minnesota... people, culture, weather - - LOVE the cold!!!! I now have two brand newly built extra large units at Forest Lake - - grabbed them quickly for they rented out super fast. Great price. New wood pallets on entire floor. Never have water in these units, very high airy ceilings with great ventilation. Yes no heat no air conditioning so no fragile furniture, vinyl, wood, etc, but I put clothing etc in tight giant contractor extra thick plastic bags into tight big Costco ( yellow black) plastic storage boxes ( the Best/ shut very tight). I will be out of a second 30 ft unit at public storage after 1-2 more four week trips. Back breaking work - - am creating a new industry of folk buying my things at Salvation Army then flipping them online! We always expected to be in Mn but the condo's living costs are better than renting today. Goal is to find a solid 1 bedroom in MN, build out to be able to remain until I pass on, rent out FL condo. Reverend Jim the manager is the best, the kindest man you could ever ever find and work with. No bugs no rodents all these years. Immaculate rest room at office, safe secure, no crazies renting ' next door'. Women working there solo feel 100 % safe. High fence with barbed wire surround the large rural country property. Nice relaxing 30 minute drive up from the twin cities. Highly highly highly recommend!!

We can't say enough good about Tim and the Forest Lake Mini Storage. So very helpful and easy to…read morework with. We moved from out of state, went to the old standby on the north side of town. It was dirty, full of feathers, bird poop, spiders and stunk like motor oil. The door came off the hinges and they had limited access hours. We needed an additional storage unit and found Tim at FL Mini Storage to be super helpful. We ended up liking it so much we talked to Tim about getting a bigger unit. He came through and we moved all our belongings from the other storage facility. Tim was terrific to work with and the units are clean, secure and they offer 24-hour access. We always feel safe, and we appreciated the location is easy to get to. If you need storage for the short, or long term, we highly recommend FL Mini Storage.

The young man that works here is surely a nice fellow. He…read moreknows his boxes from his envelopes for sure. The young lady was also swell and helped me with my shipping needs without hesitation. Pro indeed. I've been helped a few times and always enjoyed my time. Also, If you need to get some copies, get a notary and buy some mentos you came to the right ups store. I'll return for sure. Maybe again after that.

The store shipped a product that was a prototype to the wrong address and now they cannot find it…read more Not only can they not find it, but the store manager Sheresse Spence has been rude in almost every interaction I have had with her. At this point they are doing nothing to find the package that was crucial to my business. If you have anything important to ship, walk across the street to any hotel and use the FedEx. DO NOT TAKE A CHANCE ON THIS STORE.