This just happened to me 1/2 hour ago.. I ordered a Large thai tea with boba no ice..order # 88 but I realized i wanted 2 drinks instead of only one .. I lined up again & order my 2nd drink order # 94. the attendant called my # 88 & handed me the drink with ice.. I told the young lady the order was wrong. She asked me if I wanted to take the drink with ice because they were gonna throw it away anyways.. I accepted the offer to take the drink.. but I realized that I was gonna end up with 3 drinks that I didn need .. so I went back to the counter & asked to cancel order # 94.. I had to wait for at least 7 min .. until another male attendant asked me what was the issue.. I explained to him the situation of the reason cancelling order # 94 .mayhem he told me that in order for him to refund the order I would have to give him Back the drink the young lady offered me earlier. So I handed him the drink that was wrong , I he gave me my refund for order #94. Im usually ok with mistakes, but what happened at the end with the attendant that ask me to give him the drink back was not a professional thing to do .. so for this reason I give this store a 0 stars.. Im not coming back again to this place. common sense keep customer happy.. read more

Employees here are very friendly and helpful. The employee help me decide on a drink I never had and was super happy with their recommendation now it's my new favorite drink read more

This has been my go to Boba place lately. My fave is their strawberry matcha (number 5 on their menu). Always fast and friendly service, clean interior, ample parking and good boba drinks! read more

It’s Boba Time - Coffee boba and strawberry matcha. - Bubble Tea Near Me - Whittier, California

Took too long and forgot I was there, i had to ask twice for the order, just horrible

Amazing and delicious!!! This is my favorite location to go to. It's always clean and with very friendly staff!!

Nice staffs, Best service, very clean and new interior, quick response, i had absolutely best exeperience read more

It’s Boba Time - Best boba time ever!! - Bubble Tea Near Me - Whittier, California

my family loves this boba place. the asian guy is super nice and helpful. the girls and i mean all girls will ignore you upon arrival, ignore you when they don't give you the food items ordered, they pretend to be busy, never smile, or say thank you. Not one girl in the last year has greeted or even said hello since comjng here. such great boba but the service sucks. go here if you want to feel like an inconvenience. read more

The low stars is for the amazing horrible service they provide. Once one walks in, the employees look at you like wth you want. They don't even ask you why you're standing there, whether you're waiting for a mobile pickup, or actually ordering something there, the employees don't acknowledge. I went last week, and one of the girls just turned and gave me a look like wtf. She was just chit chatting with two other employee guys doing nothing. This young generation acts like the consumer owes them something! The drinks tho, I do enjoy and like them. Sadly, who knows if I'll return there. read more

Love the drinks! They are addicting. I like to say less sweet as the option. My favorites are the strawberry with coconut and cookie n cream. read more

It’s Boba Time - Cookie n cream yum! - Bubble Tea Near Me - Whittier, California

The boba here was on point and the coffee boba was soooooo good. I couldn't believe it. They also have macarons. Service was great ! There's seating inside, and the place was clean. read more

I love boba time I love the unique flavors and the reasonable prices and the employees are very friendly and helpful. I definitely would recommend to others, My favorite is the Thai tea float delicious! My daughters always get either the iced matcha or brown sugar milk tea with boba. read more

Very good & speedy service. I'm very satisfied. Thank you for the convenient location near my job

I can come everyday for my pistachio frappe! Ugh. Soooo goood!!!!! Staff is ok. I mean it's not a five star restaurant or anything. read more

It’s Boba Time - a hand holding a cup of boba - Bubble Tea Near Me - Whittier, California

Do yourself a favor and go to the Buena Park location instead. Customer service at the Whittier location is down the toilet. You'll see a big difference if you can compare the two locations. read more

Walked into this it's boba time location and there was an overwhelming smell of bleach. The female cashier who took my order did not seem welcoming. I watched a female wearing a mask smelling the drink she was making for me. She handed it to the female cashier who poured it into the drink cup, there was some left over in the mixer, she poured a bit of it in a small cup and took a sip. I saw her make a face as though it was the most disgusting thing she has tasted. This was rude, considering they should be promoting the business not acting disgusted by what the products they sell. It had me questioning if my drink not made good enough for consumption. I have been to other boba time locations, this one has the worst customer service ever. Had I know this was the service I would receive I wouldn't have tipped during my initial transaction. read more

I love coming here. The people are always quick and helpful for any questions or modifications to the drinks. I usually get the Thai tea smoothie or the Vienna frap but their coffee options are good too. My husband gets their milk teas. read more

The service is absolutely the Best! The drinks are so delicious too. Thank you for being so kind to customers and providing great service.

Fast and easy with help or even using the tablet for self service! Pistachio boba always hits the spot! My favorite drink ever

New boba place in the quad! I am so happy there is one that opened closer to my house! Their menu is huge and pretty solid in terms of drinks. I have tried their various matchas, Thai tea, milk tea, and Thai tea slush with boba and have never been disappointed read more

Came to shop in this plaza and found it's boba time! I love it's boba time and no doubt the flavor is always the same and so good. Their boba was fresh as usual and staffs were very nice!! The store was also very clean and there were tables and seats to hang out a bit. If you live in the area, you are lucky to have it's boba time! They have the best boba!! Definitely coming back for some boba when I come shopping here again. read more

Super kind and helpful location. They worked with us to accommodate a strict fundraising budget a week in advance to our event. House milk teas were all tasty, none leaked, and they were kind enough to pack them in boxes for easy transport. read more

My kids are obsessed with this place their boba is really good and surprisingly they have a great cheesecake too! Can't wait to try more items! read more

I got #3 coconut strawberry boba with strawberry popping jelly. It was delicious. The staff was friendly and quick although they were busy. I didn't get to take a picture because the drink didn't survive.I finished it. Check the place out for yourself. read more

Tried for the first time and was pleasantly surprised by the value and taste. The passion fruit jasmine tea was flavorful and refreshing. Prices were reasonable and the self ordering was easy and fast. The team was fast and friendly. read more

We drive all the way from Hacienda Heights to get their amazing Boba drinks. The staff is super friendly as well. We also enjoy the macaroons. I highly recommend this place is your ever craving boba, smoothies, or sweets like macaroons. read more

Ordered my items and were to have been picked up by 7:30 got items at 8pm. I even asked the girl in the front if the items were ready she said " it's almost ready " to think that she was fixing my order to put it in the fridge and not once did she call for my name or number and then the other employee had the nerve to look at us ugly for no reason ! service was badddddd i rather u order elsewhere cause these girls have so much bad manners and attitude read more

This gentleman gave us the best customer service ever. Even though it was busy he gave us the most upmost best service. Our drinks were so good! Gone within seconds ! Definitely recommend!!! read more

It’s Boba Time - Boba time! Best service - Bubble Tea Near Me - Whittier, California

Best boba spot in Whittier by far!!! Drinks are amazing and the costumer service is great! Jonathan was very patient and respectful! Amazing employee by far! I'm for sure coming back :) strongly recommend read more

It’s Boba Time - Bubble Tea Near Me - Whittier, California

Came in at 9:30 pm for a frappe talking about they cleaned all the machines so we can only order teas .At that point just close at 9:30 not 10 pm read more

The drinks are amazing, but their customer service is horrible! I ordered online and was given the estimated time of 8:27 pm for pickup. I arrived like at 8:35 expecting my drink to be done and was told it would be out soon. Waited another 10 minutes and then when I asked about it the guy was very rude and told me that it would be another 10 and it didn't matter if it was an online order. I waited and had people who ordered in store receive their orders and leave and still nothing for mine. I asked another girl and she said it would be around 5 more minutes. I continued to wait and kept seeing everyone in store leave and nothing being done about people and with online orders. I ended up leaving with my drink at 9:17 and was refused a refund and told that they were just very busy. read more

It’s Boba Time - Bubble Tea Near Me - Whittier, California

Menu has a lot of items to choice from and they're so good!! Friendly environment and the place is kept really clean. My go to boba place :)

Always a joy when I visit, wonderful location and just a great experience every time I visit.

Employees are super nice and friendly, service is quick it just never fails for a quick Boba drink during your lunch break

They have such great advice and good boba types. Employees treat you kindly and respectfully, honestly no complaints.

The food was amazing the wait time not that bad loved the music love the style boba a 10 every thing here is good

I go to boba time at least one a week just for the pb acai bowls. Always good service and employees are always nice and respectful.

This has been my favorite place to stop on my way to work! The drinks are so yummy, the people are friendly and the music is good! Definitely has become my favorite boba spot in Whittier! read more

Great service. Janali had great respectful and nice customer service, will be going back!

Great boba! Great service! Employee Brianna has been great the times I've gone and her recommendations are always on point! If she hasn't gotten a raise, she definitely deserves one! read more

I always come here they have some of the best blended drinks here. I recommend coming here if you like blended drinks. They have the best cookies n cream shake I've had by far. Service is good I never had any issues. The wait time can be a while sometimes but it's understandable. All that matters is that the drinks are delicious. read more