I decided to try this place after driving by it at least once a week for about 3 years. The latest yelp review had ordered a beef burrito enchilada style and it looked so good, that's exactly what I ordered. I thought it was delicious! I will say that the enchilada sauce really made it and I could see it being a little bland without it. I also ordered a side of chips and salsa. I would honestly go there just for those. I'm a huge fan of chipotle chips and these ones were even better. They're homemade and there's seasoning on every chip, so good! I say definitely give this place a try, it's worth the stop! read more

Itacate Chili - Beef burrito enchilada style - Mexican Near Me - North Chili, New York

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Great guacamole! This is a perfect summation of Itacate Chili. I was so pleasantly surprised by the quality of the guac, it simply made my day! The tacos were of course delicious as well. I really enjoyed my chicken taco with shredded white meat and a traditional corn tortilla! It was very much like what I've had in the more traditional Mexican restaurants down in Texas. SO GOOD. I also sampled the hibiscus tea that was available. It was sweet, but not overpowering. The things that prevented a 5 star rating were the following: No horchata. I really was hoping to have some horchata. The dining area was a little unkempt, and the garbage can was really full making throwing garbage out a little difficult. I think this is probably not a priority when only one guy is working... But the young man working was very polite and helpful. Overall, I would come back. I think my husband would enjoy eating here, and that's always the standard for us! read more

Itacate Chili - Chicken, steak and a pork taco with chips and guac. The Guac was fantastic. - Mexican Near Me - North Chili, New York

Ohhh Itacate, I love you so much and wish you had stayed open in Penfield. I know I shouldn't compare because this is a totally different setup, but it's hard not to! Plastic utensils, bottled drinks, counter service, one TV, and about 10 tables (more outside though!). With much perusal, question-asking, and thought (because the menu format is different than we were used to), we decided on a chicken burrito ($8.50) enchilada style (+$2.50), nachos ($9.50), and churros ($2.50 for two). The nachos were served in a to-go container despite us saying we planned to eat there (it's so much a takeout place now). The chips were fantastic and chorizo flavorful, but there wasn't enough cheese! Overall delicious despite that qualm. The chicken burrito was massive. I wish I'd taken a picture! It was served on a dish rather than in a to-go container. I don't understand why enchilada sauce was $2.50, but I'm glad we added it because that did enhance the flavor. However, our burrito was cold! The meat was cold and the outside was cold. We did finish our nachos before moving on to the burrito, but it didn't sit for more than five minutes and it's a BURRITO. With everything rolled up together it should have been able to stay warm. Excellent flavors, especially with the shredded chicken. I'm glad that we went back up for the churros instead of getting them with our dinner because dinner was foreshadowing: our churros were served to us cold. We brought it to the attention of one of the cooks and he made us another order (they break one frozen churro in half and fry it to get their order of "two"). You really can't serve those cold. This is right near my friend's house and they were out of the fried avocados (and we heard they make their flan in-house) so we will likely be back. I just hope it's a better experience next time (and that the liquor license comes through soon!). I'd love to see the taco Tuesday special again (though we were there on a Tuesday and it was quite busy anyway) and their tamales! Fingers crossed. read more

Itacate Chili - Look at these glorious nachos! - Mexican Near Me - North Chili, New York

I really want to give this a 4 or 5 star review but..... We wanted to try Itacate, but had some questions (i.e, what's the menu at your new North Chili location? Drinks there? Same as your Penfield location?) So we tried to call. Get the 3 tone error - your call cannot be completed as dialed. Hmm... check the number and dial again. Same thing. Ok, 3rd time's the charm? Nope... network error try your call again. We drove over anyway, and it was fairly crowded but not a long wait. We step up to order and mention to the guy, hey, we couldn't get through on the phone. He said "yep, I took it off the hook" (or disconnected it.. something to that nature). We asked why and he said it's crazy busy and he didn't have time to keep answering the phone. Hmm.. not great business practice. So, I said, "Can I get the pork burrito?" He said you could have if you were here 10 minutes ago haha. Again, hmmm... How about I'm sorry, that's a great seller and we're out of it? We placed our order and asked for the fried avocados - yes! That sounds delicious! Well, you can't have that either. Ok, why? We're out of those too. Sigh... disappointment all around. I'm giving this a 3 star review because the burritos were very good. Service could use some pointers. I may revise my review if I try this place again. read more

Itacate Chili - Mexican Near Me - North Chili, New York

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I'm giving this place 3.5 stars mostly because of ambiance and general service. After closing the doors on their sit-down location in Penfield, the owners of Itacate opened a fast-casual restaurant in Chili. You order at the counter like a standard fast-casual joint. All of the employees were kind. We ordered food to eat-in and sat down to wait for our meals. The employees called out orders when they were ready, sort of like a coffee shop. This became a little confusing with other patrons in the restaurant also waiting for their food. Yelling, "tacos" isn't super effective at a restaurant where many people are ordering tacos. My friend and I were also confused at times because it often was hard to distinguish if the employees were calling out to the patrons or communicating with each other. The ambiance in general was a little lacking. First off, it was freezing in the dining area. I'm not often one to complain about cold (I run hot most days), but more than once I considered putting on my coat because I was that cold. There was a can of paint out in the dining area as well, which was a little strange. The utensil dispensers weren't working. Little things added up to make my experience not as comfortable as I'd hoped. The important part, though, is the food. Itacate offers the standard chips/salsa, tacos, and burritos as well as entree options like enchiladas and flautas. There were other appetizers as well, including tortilla soup and fried avocado. The food was good and ingredients tasted fresh. I ordered chips and salsa to start and chicken enchiladas as my entree. The chips were very good - salty with a hint of lime. The salsa tasted great, but had random chunks of what looked like cotija as well as pieces of shredded mozzarella. My chicken enchiladas were delicious - not what I was expecting from a fast-casual restaurant (in a good way)! My friend, who is extremely picky when it comes to Mexican cuisine, really enjoyed her chicken flautas. We split an order of churros after our meal, and they were hot, crispy, and delicious. Overall, I was very happy with the food! I think if I were ever in the area again, I might order take-out from here, but I'm not sure if I would dine-in again. read more

Itacate Chili - Mexican Near Me - North Chili, New York

Disclaimer: please remember this is a fast food restaurant not a full sit down. I ordered a chicken tortilla soup and was surprised yet pleased. The chicken broth was full of flavor with chunks of fresh chicken breast. There was large chunks of avocado and lots of seasonings. My husband ordered an enchilada. I found it to be outstanding as well. The rice and beans were good too! Especially, again, for being a fast food restaurant I was surprised at how fresh most of the food tasted. I'll be back! read more

Itacate Chili - Mexican Near Me - North Chili, New York

I would definitely say this is pretty authentic in comparison to your other fast food Mexican food chains but it wasn't anything to brag about. The family deals are probably worth it but we would say it was a tad bit expensive for a fast food restaurant. As well, we definitely thought they put way too much chili seasoning on our tacos and I don't mind the spice but when it's like burning your mouth and that's all you can taste, you know it isn't portioned right. We did enjoy the hibiscus iced tea they had to drink but there were no refills which was understandable since it was only a 1.00. Another thing we thought which was unprofessional was one of the workers kept stepping out during his shift and took a smoke break in his truck leaving his other coworker. We understand he didn't have much customers but we thought that was a bit unprofessional especially if he was on the clock. read more

Itacate Chili - Taco campechanos entree with rice and beans - Mexican Near Me - North Chili, New York

This is one of the tougher reviews to write! I really couldn't decide between 3 and 4 stars. Upon walking in, we were a little taken aback. We should've known it was just a fast casual place, but we didn't. We came here on a whim without much research after not getting into Rohrbachs before a show at RWC. It was FREEZING in there, and even though I know it's been there awhile, it doesn't look quite finished. The drink selection is very minimal, which was disappointing (it's literally just a cooler with a few bottled Pepsi products). We ordered our food and went to a table to wait. The table was gross. Its like wood planks with grooves between them and the grooves are filled with old food. They call you to get your food by what you ordered and not your name, and since the kitchen is open you honestly can't tell if they are calling you up or calling out orders to each other, so we were a bit confused. We got chips and salsa to start. The chips were fine. The salsa I'm pretty sure was homemade and had decent flavor, but the textures were waaaaay off. It has small and big weird chunks and long fat pieces of tomato skin, and bits of shredded cheese that we were not sure were supposed to be there. It was edible, just very strange. My friend ordered the Chicken Enchiladas and I ordered the Flautas. She was disappointed that we got black beans instead of refried on the side, but I was actually happy about that. The beans, IMO, were great and had excellent flavor. The yellow rice was great too. My flautas were nice and crispy and the chicken inside was moist and flavorful. They were topped with big hunks of fresh avocado (also a happy surprise for me but maybe not for everyone), shredded lettuce, fresh tomato and onion, a drizzle of sour cream and some very hot (at least for me) sauce. It was ok once mixed with all the other flavors but whew! It was a bit much for me and I would ask to have it left off the next time. I ordered us some churros for dessert, which as another yelper mentioned is really just 1 frozen churro broken in half and served as "2" for $2.50. A little crazy if you ask me. Overall, the food really was great which made me lean towards 4 stars. There were some beautiful murals on the walls, and whoever the guy was running the show was very nice and accommodating and came around talking to everyone asking for honest feedback, which I appreciated. But the temp, cleanliness, confusion, weird salsa and churro-corner-cutting brings me back to the 3. Maybe 3.5, if that was allowed. I also really wish I could've had a margarita-might've helped me overlook some of the obvious flaws read more

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New location in Chili! We waiting a week after opening but seem they are still working out kinks. Order at register and pick up food or to go. Our food was wrapped to go even though we planned on dining in. Nice open space, lots of tables and beautiful accent wall with painted sugar skulls. My order was not quite right first but was quickly fixed. Chips and salsa- salsa was amazing! I had the beef (shredded beef yes!!!) tacos and they were great. They came topped with pico,lettuce,cheese, and a creama. They were loaded with meat- they did not skimp. Partner had the burrito and chicken tacos where were also delicious. As far as drinks- it's just packaged drinks from cooler. They also offer dessert (need to try the churros next time!). Music was upbeat-club like but fun. We will be back! read more

Bunch of hard working kids in here, on a Friday night. I respect that. Food is cooked to order and I have no complaints about it.

Quick service! I had a chicken enchilada entree and my wife had a beef campechanos entree - both were delicious but the campechanos were a bit greasy. The black beans were fantastic! I think it was a sort of black bean soup because I could taste broth in it (I think). Really great though. Rice was standard issue for the cuisine. But the biggest win for this new restaurant in North Chili is definitely the speed of service. Ordered in-person and had no complaints for the prep time. Nothing spicy in the enchiladas at least - next time I'll be sure to try their spicier sauce. Can't wait! read more

Itacate Chili - Mexican Near Me - North Chili, New York

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I loved this restaurant when it was in Penfield, it was my favorite place for Mexican food. The menu here does have most of the same items that they had at the full restaurant but the presentation has changed. The food is still made fresh and from scratch. They have excellent quality. I don't enjoy it as much being a more take out style restaurant. The food is too good to just be take out. It doesn't give the same kind of respect to the food. They do have some seating but it's not as cozy as it would be if it was a sit down restaurant. I miss the Penfield location. read more

Itacate was voted best burrito in Rochester for a reason, and it's possibly the best thing I've ever eaten in my life. Slow cooked and juicy with authentic ingredients. read more

Itacate Chili - Beef Burrito Enchilada style. 10/10 - Mexican Near Me - North Chili, New York

Went to Itakate for take out because they have great Chile Relleno. It's on the daily menu. They had no Chile Relleno. Long drive for nothing. read more

This restaurant's food is authenticity Mexican and never disappoints. Went there lasso weekend and thee food was delicious, service was prompt, and the staff accommodating There were 12 of us split over 4 orders and they managed to get us our food quickly. I've eaten there many times and will definitely be back. read more

Was so excited to see this restaurant in N Chili. Wish my excitement and expectations matched the experience we had here. No one welcomed us or even smiled when they saw us enter. We ordered a quesadilla and nachos...both were the worst tasting items ever ordered at a restaurant. The food items came out separately, the nachos were served with a load shredded chicken, no cheese(queso) with a little cups of little cup of kidney beans and salsa. When I walked up to the counter to tell them they forgot the "queso" on the nachos, they said, " There is no queso." We usually give a place a second try if the experience was not good but this restaurant was a "one and done" experience for me. read more

This was a nice place to get quick Mexican food. It was rather busy on the day of my visit, yet food was ready in a short wait. The burrito was flavorful with a great balance. So glad I stopped here and looking forward to another visit. read more

I like Mexican restaurants because I can hammer endless chips and salsa until my inexpensive, fast, delicious food comes. This place fails in all of that. It is disappointing because the North Chili area severely lacks restaurants and I was looking forward to this one. I know they just opened this place but they have been around for years in other locations. I have never ate at any of the other locations but I always heard good things. I was very excited when I saw the sign and appeared to be more of a restaurant than a take out joint but I was wrong. It is a counter service/ take out location with sit down service prices. You can get chips and salsa for 2.50 and you get about 15 average chips. If you want to add guacamole $4 for about 3oz. I know avocados are expensive but damn. $4 tiny tacos, $10 -$12 burritos ... this is North Chili not East Av and it's Mexican fast food. read more

A quick visit today to their new location was satisfying for a chicken taco snack. The taco was ok, but disappointingly small in size even for the low price. The shredded chicken was fresh as were the tomatoes, but somehow had a metallic taste for me. No sauce was offered and really not needed as the sandwich was very moist which meant I had to use a plate, definitely not car food! I would have eaten in except they do not serve ice water which seems unusual for any fast food joint. I haven't decided if I'll return to try a burrito which i remember from the other location to be more substantial in size and price. read more

My husband and i went in for a quick bite before camping. The people were nice. But, they have small servings that won't fill you up, so you have to buy more to have a normal sized meal. Also, my husband and i got our take-out bag in a brown paper bag and inside of our burritos were poorly wrapped in tin foil. Greece was leaking everywhere. They also didn't listen to what my husband and i's order was. They put picco on all 4 of our tacos and forgot to put lettuce on my tacos. Again, they were nice people, but they did a very poor job and they had no customers.... read more

Had the chicken burrito and steak taco. Gristle meat for taco and not edible. Chicken burrito was good and generous portioned. read more

The food is really good. Order take-out. The music they play makes it impossible to talk inside. We asked them to turn it down and I think he didn't understand or just ignored us. Not a pleasant dining experience..... read more

I haven't been here in a while. Drove here from buffalo to have food. Still the best mexican food in rochester by a mile.

Truly authentic Mexican. Best in the area hands down. I've been ordering from them since they first opened and and am always satisfied!

Gotta say I'm pretty disappointed. Been going to get burritos at Gas Station location for a long time now and bragged about how ridiculously good they are. My girl noticed the new location in North Chili and we decided to go get burritos and fish tacos. Well... there was absolutely no flavor to the fish tacos and the burrito was half of what the gas station is and mostly rice and lettuce. Where's the beans? Crema? Tomato?? Not sure if I'll go back, I'll get burritos from the Gas Station read more

The definition of authentic Mexican food, this little place is a gem worth visiting. Locally owned and operated, the service is excellent, and the food is incredibly flavorful. 10/10 would recommend if you are looking for the real deal. read more

Food takes a little while to cook and be served, but came out extremely fresh and flavorful. I had ordered one of their burritos and altered it to my favor no problem. I had a good experience and would recommend to others who want good Mexican food. read more

I ordered 2 cups of broth for $10. It's extremely dark , looks more like beef broth than chicken broth. When I called to try to tell the owner , he was very rude and his response was " well sorry you don't like it " I used to work here and I know how the broth should look. And this is not it. I don't know how it's possible to burn broth . But that's exactly what I paid $10 for . With the owner not caring about the quality of the food going out. I was told he tried the soup before even sending it out the door, and on the phone he admitted to trying it before sending it . The fact he thought this was quality food that should be sold for $10 is disgusting . It looks Grease. read more

Not bad not great. Service was good and friendly. Ate inside. Not a comfortable setting. I would eat there again but not going out of my way to get there. read more

It took almost an hour to get our food including our chips salsa and everything was freezing cold when it came out. They didn't take names for orders so everyone was guessing if those were their chicken tacos or not. The chicken was not good itt tasted bland and the beef may have been okknif it was hot. not worth it ...i never thought i would be saying this but t bell would have been better so disappointed. read more

I got Massive burrito with awsome flavor. The staff is very friendly. The restaurant was clean and open. I like that you can watch your meal being cooked. read more

Itacate Chili - Mexican Near Me - North Chili, New York

I was SO excited when I saw this location was going to open! I've been eating at the one on Buffalo Rd for a while and always had a great experience. My husband and I went at about 6:30 on a Saturday night and while the place was busy, we didn't wait long at all for our food. The girl who took our order was VERY hard to hear but that's my only complaint. There was a good number of people sitting and eating and while we were there a few others came in for take out. I had the flautas and they were SO good- crispy and the chicken was good- good guacamole! My husband had a beef burrito and loved it also. The restaurant was clean and there were plenty of utensils and napkins as well as different hot sauces. We'll definitely be going back! read more

Itacate Chili - Flautas with rice and beans - Mexican Near Me - North Chili, New York

Might be the worst Mexican food I've ever had. Chicken tasted like it had been boiled. No flavor and it was a tough chew. Shrimp and beef the same. So disappointing. read more

I absolutely love this place. I've been a fan since the Arrow Mart days. The kid who took our order was awesome, he has some good customer service skills. He recommended the Campehcanos, which were stellar! They're tacos with steak and chorizo, with a tasty avocado crema. The rice and beans are outstanding too. My wife had the chicken burrito, which is always money. I can't wait to go back. read more

Mixed review. Steak burrito was huge, but $18 for a burrito and pop!! That's kinda steep. Yes I got guac but I was surprised to hear that total for sure. It was also so large that it couldn't be closed properly and fillings kept falling out of the bottom while I was trying to eat it. I requested no cheese and was disappointed to find a big handful of it right in the middle. It was tasty but pretty much every thing in it was extremely salty. And apparently they're no longer making the habanero hot sauce that they did at the other location, which is a huge bummer! read more

Otw to my nephew's hockey game, I called to place an order ten mins prior to my arrival. Unfortunately I was put on hold and forgotten about, as I sat there and heard other people's orders being taken and comments being made. When I arrived and attempted to order, I was immediately asked to put a mask on (even though all the tables are staged exactly the same distance from the counter as I was standing). I then explained that I was comfortable w/o one. I also pointed out that not one employee, including the overly aggressive owner, were wearing their masks over there nose and barely over half their mouth. Going against every moral fiber of my being, I complied, after being refused service if I declined the "mandate". I was then very friendly to the employee attending to me, as he was very professional and obviously embarrassed for his boss. I cashed out w the still aggressive owner. My 1 (and only) burrito came to $16.25. I did get enchilada style for an extra cost. Being 20 mins away from home, I asked for the toppings to be put aside in the box. The business owner informed me that it was "not doable" and it's "too much to ask". The pleasant, professional employee waiting on my order, simply put all my toppings on the side of the $16.25 ($20) burrito, in the same container, taking no extra time, using zero extra containers like I requested. When he poured my side of enchilada sauce, I asked if I could have a little extra. Immediately the now obviously overly annoyed owner, while tripping over his own words, awkwardly tried to charge me an additional fee. I reminded him that I gave him almost a $4 tip on 1 overly priced burrito, which I was practically denied for no reason other than following my own rights as a law abiding citizen of NYS and the USA. It got weird and quiet after. While I did not raise my voice once, I was retaliated against, disrespected, and treated second class. The entire dining area acknowledged my frustration as I exited. I give 1 star for the high quality of food n respect to the employees. read more

Cold food, cold restaurant, bland flavor, no water. They stand behind the counter to make your food, charge for chips and salsa, call your number when the food is ready. I was shocked to see the credit card reciept had a line on it for tips. Who are they kidding? read more

Food's okay but expensive. It's cheaper to go to one of the area diners and sit down for a full meal than buy a steak burrito.

Good, but have had better for the price. Ordrered 2 Naked Burritos (one chicken, one beef). Both were tasty, but the meat was cold! Also got chips, salsa and guac. The chips and guac were really good, the salsa was ok. We'll go back because of it's location, but I hope they make some tweaks to improve. read more

Being from California I have been avoiding trying any and all Mexican food in New York. Turns out I should have stayed the corse. I had the steak burrito, chips and salsa with guacamole. They give you a 4oz plastic cup with 2oz of salsa. The salsa wasn't awful , chipotle type flavor, but only enough for about 3 of the basket chips. The guacamole was pretty good, not very much, and I kept finding avocado skin in my mouth, at least I told myself it was avocado skin. The burrito was so bad, mostly rice, and the steak was chewy and void of any flavor whatsoever. Itacate, more like Itacaca. read more