Just realized I never wrote that update!
First visit - Five stars!
My chicken philly was hot and tasty. It comes with chips and a pickle. It comes with white American cheese, I asked if I could have provolone or mozz instead. I got provolone. I asked if I could get fries for an upcharge, but there was some sort of misunderstanding - so I wound up with a family sized order of fries (lol) and potato chips. I dined in and took the rest for later:
My Chicken & Sausage Carbonara (Carbonara with Roasted Red Peppers and Bacon In a Creamy Parmesan Sauce Over Fettuccine) was good, but not super filling. I didn't try the accompanying garlic knots, but I made a salad to go with it.
My Margherita slice was delicious. I ate a cold, for lunch at 4am the next day.
The Stuffed Meat Pizza (Pepperoni, Sausage, Meatballs, Mozzarella, & Tomato Sauce Stuffed Between Two Layers of Pizza Crust) was great. J had a friend drop by unexpectedly and though they rolled their eyes at first, after one slice - they were impressed - and stuffed. Two men, 1 teenage boy and 1 teenage girl - could only eat half of this monster. This pizza is no joke. Super heavy and super filling - even without the marinara. I did not try the marinara, but J said it wasn't spicy enough. He dumped all 4 containers in a bowl and added coarse pepper, garlic paste and all sort of other spices. I only had one bite because I was occupied with my chicken carbonara but I did eat a slice the next day and I wasn't able to finish one slice in one sitting.
Second visit - 4 stars
I ordered the chicken philly, with provolone instead of white American again and I asked for fries instead of chips - but I remembered the mistake from before, so I told the owner 'never mind' - that I would just take the chips. She told me she would charge me for a half order of fries, no problem.
I ordered a medium Stuffed Meat Pizza instead of large.
The pizza was amazing just like before. I will say this - even the 'medium' is massive.
Regarding the chicken philly - I didn't realize that the chicken philly is just chicken and cheese. There's a charge for onions, charge for mushrooms and charge for peppers. I added all three.
The fries are typically $4.50. I got a half order of fries - but was charged $3. And I was not given any chips at all. So I wound up overpaying. I would have been better off just taking the chips home to J and paying for the family fries. I asked about small order on the first visit because I hate being wasteful and I can't eat that many fries in one sitting - and 'family' sized order would get cold before I made it home. I think it's kinda odd that they have hot subs and don't offer a small order of fries as a side. Cold subs and chips, yes. But I don't typically want a hot sub with chips. My french fries weren't great today. But I think it was just because the oil needed changing. They were dark, so I think the cook pulled them too quickly thinking they were burning, so I had some undercooked, limp greasy fries and some dark brown fries mixed in. They cooked another batch and they were better, but still not great.
The only other thing I find odd is they don't give you napkins - you have to get your own. I guess the regulars know this - but I think it's unusual to give a customer a stapled brown bag with sandwich or salad and not include a napkins in it. Maybe it's a pandemic / supply cutback thing.
Customer service. Final note. I saw some of the reviews about customer service and I think, perhaps, this place might be under new ownership because the customer service is great. The owner is a woman. We had a long, fun conversation on my first visit and she was warm and welcoming.
When I entered the establishment yesterday, I was placing my order & I was looking at the sizes trying to make sure I ordered the correct size - instead of just moving on to people behind me ... or forcing the people behind me to wait - she ASKED me if I minded if she took care of the people behind me right quick because they were picking up, and I said, 'of course not.' I know that might not seem like a big deal - but it's little things like this - that seem to have fallen by the wayside that make me want to patronize a business. read more