Love Add en on kennel! Adam and Kevin are so wonderful with my Lilly and the owners so…read moreaccommodating! my dog loves to go a couple days a week and play with her friends--even swims in the pool!! We just left her for a week and knew she was in excellent care! She came out all clean and so happy!! Would not take her anywhere else thank you! SLipari

I usually used this service whenever we go on a trip that our dogs cannot come with us. It is a…read moredecent place. It is quite a drive for us though considering that we live in the heart of Rochester. One thing that I do hope for is that our dogs can utilize daycare while they stayed overnight without having to pay an additional charge. This will be a big bonus.

Our dog absolutely loves going to WAGS! She is always exhausted after a day at daycare, so I know…read moreshe's getting tons of exercise. Other daycares crate your dog during the day and only let them out periodically, WAGS doesn't do that. Our dog is able to run around and play with her friends all day. If you want your dog to be crated for a nap or you would like them to be fed lunch, they will accommodate that as well. They have both indoor and outdoor play-areas, with mini playgrounds for the dogs, and pools in the summer. They also have comfy couches for dogs to relax on when the need a little R&R. They post a lot of photos on Facebook, and do cute events during the year too (if you take your dog to WAGS you are guaranteed a ton of adorable pet photos). The staff is great as well, my partner and I definitely trust that they're taking the best care of our dog. I can't say enough good things about WAGS !

The following is a letter/feedback we sent to Wags Dog Club after our dog was injured within their…read morecare. In reply to our letter, Wags responded questioning if the injury even occurred on their property. To the staff and management of Wags Dog Club , In the last few months since Merlin's injury that occurred while under your supervision, we've stressed over and analyzed all avenues to which has led to us sending this letter to you and your team. As many of you are pet owners, we know that the last call you'd ever want to receive would be like the one you gave on January 5th. My husband and I would like to think that since Merlin started attending your daycare that we as pet owners were laid back and didn't ask too much from your staff. We didn't push back when we paid for his nails to be trimmed, only to see that they weren't. We can count more than a handful of times repeatedly asking if his nails had been trimmed and we were assured they were, even though you could see that not even the tips of the nails had been touched. We didn't push back the time Merlin came home with teeth marks on his abdomen. You said you didn't notice, so we took your word for it. We weren't upset when Merlin came down with a slight case of kennel cough. Even if that meant your team wasn't cleaning properly. That's why we keep our pets vaccinated, right? The pictures you took of him dressed up for special events/holiday, where you could tell the staff hastily threw the outfits on him and his face was always covered in gunk. We never complained and always paid for each picture. We also didn't complain the time your staff brought the wrong dog out to our car. Even after telling the staff that it was the wrong dog, and them insisting they gave us the correct dog, we still trusted you and your team. With all of that being said, when you called on us January 5th to tell us there was an incident and Merlin would need to be seen by a vet, we would have assumed you would have been honest with us. We would have assumed that you and your staff even if Merlin wasn't one of your favorite dogs would have followed up to see how he was doing. Instead, between your understating how severe his wound was (saying he had a gash did not begin to encompass the gravity of the situation), to telling us that you have no idea how he was hurt, and that he never cried out in pain, make your actions even more disconcerting. The fact that it's a lie you were comfortable telling us, shows that we 100% misplaced our trust in your staff. By you telling us that you have no idea how Merlin was injured tells us that you were not supervising the dogs. Which would make us wonder, how long did our pet run around with a hole in his shoulder? The thing is, there would have been blood, even if Merlin had managed to get caught on some sort of equipment, the hole on his back would have bled a lot. There is no way that someone was randomly petting him and just happened to notice he had a wound large enough to need stitches and a drainage tube. But we know as well as you, that the injury came from another dog. Besides his larger wound you could see where the other dog's teeth scraped his skin. Truthfully, had Wags been upfront about the incident, telling us that "Dog B" attacked Merlin, the only thing that would've changed is we would have asked moving forward to no longer place Merlin in that group and to keep him and the other dog apart. We get it, this is something that could have happened in our own backyard. What we don't get is why you weren't honest. Or that no one from your staff ever called to check on him. Which further showed us that our beloved pet was only a number to you and we cannot trust you. My husband and I are all for helping small/locally owned businesses (one of the reasons we loved sending Merlin to your daycare) and we understand that leaving bad reviews can be detrimental to small businesses, much like yours. But as the months have gone by and we've had a lot of time to reflect on the situation we decided to send you a letter to let you know just how much your lack of care affected us. Because of this, we will be sharing our story/feedback with others, for anyone that is interested to know what type of business ethics you uphold.

We have boarded our dogs at Colonial Kennels for over thirty years -- we have always found the…read moreowner to very accommodating -- Our pets have come home in great shape, both emotionally and physically -- the owner is very capable of handling different types of pets, both in breed and temperament -- I might add that our dogs have ranged from boxer to basenji to min-pins -- I always feel secure leaving our pets at Colonial Kennel! Judy Kenney

Staff is caring and friendly at the daycare. Our dog LOVES going and loves the handlers. We have a…read moresmooth fox terrier that is full of energy and always comes home tired. We came to Creekside after having a horrible experience with a doggie day care that was closer to us but didn't like dogs that barked....wierd.

my 2 dogs love going and they love them right back. My one does day care there also. Wouldn't go…read moreany place else.

Proformance K9 did the impossible for us…read more Our 4-year old male, intact, German Shepherd had always been allowed to do as he pleased, with predictable results. Finally we decided that it was time for professional training, but thought it might be too late. Several trainers flat-out refused to even try to bring this willful GSD in line. We had tried electric collars (He refused to move after being shocked...for days) prong collars (he just went limp like a protester and could be yanked and dragged without effect) and food motivation (he let food sit for days). So went we went to interview with Proformance K9, we were not hopeful. Trainer Tim assured us all was not lost, and that he could produce results during a two-week training program. A month later, we dropped the dog off and prepared for the usual "come pick him up, we can't do anything" call, but instead videos of his progress came. Our dog was so willful and resistant that he couldn't be turned into a "Stepford Dog" after that many years, but Tim was able to get him under control and eliminate most of his defiant behaviors. Most importantly, he showed us how to continue the training and expand on the basics of the two-week course. People who saw our dog before can't believe the change and we're able to take the 105 lb. shepherd in public without the embarrassment of having no control or the worry that our dog will scare someone. I can't promise you that Proformance K9 can train your dog, but if they can get results with ours, normal dogs should be a snap.

I was looking forward to my dogs training, but found out that they use negative reinforcement…read moretraining collars with some dogs. I asked for some information on the collars because as a vet tech, this goes against all of my education on animal behavior. It was provided and when I asked to basically hold off on her training until I could make sure I was comfortable continuing to use said collar at home, I was told there was "no reason to follow up" and best of luck to us. Until this point, Kim had been pleasant and completely willing to offer any information. She also repeatedly mentioned "if you have any questions please ask". But this sounds like she has no desire to work with with people. She actually opened our last correspondence saying that she wasn't going to try to convince me and that she was "much too busy for that." But continued on to a fairly lengthy email. I'm actually glad I didn't send my dog to her. Yikes.

I've brought my shepherd here numerous times. He gets excited now when we turn onto the road for…read morethe building. The folks there know who he is and my dog clearly isn't afraid to go there - which is good. The dogs get to be dogs at a nice facility and they are well taken care of. Additionally, the food the dogs are provided is high quality (I use the same food at home). You can't beat $25/night. I will continue to bring my dog to Orchard Kennels. I'm not sure who does the grooming there, but they do a good job at that as well. My dog comes home clean and well brushed.

Just like a previous reviewer, I did not have a good experience at Orchard Kennels. My two dogs…read morewere somewhat wet and smelled like urine and feces when I picked them up. They were incredibly thirsty when we got home, like they hadn't drank water in days. One of my dogs vomited and now has diarrhea from the boarding of only 2 nights. I asked the staff how they did and I received shrugs of 'I guess okay' - like they didn't know my dogs. No thank you, nothing. Unfortunately, I will not be returning to Orchard Kennels.

Have boarded my dogs there 4 times in the past 2 years. Amazing place and the fur babies love it…read morethere! Highly recommend it to all.

The people there were great with our German shepherd!! I called while we were away and they gave…read moreus updates on how he was doing!!

Mariah and Barks and Recreation go above and beyond in their care of the dogs. My dog has…read moreseparation anxiety and they take great care of him. He has always been hesitant to go to other doggie day cares, but he happily comes here. They also special order food for us and carry an assortment of food and treats for everyone. If you're looking for someone to care for your dog or a place with great customer service, come here.

The owner is friendly and the prices for the quality are great! Our dog runs to get in the door!read more