Came in today for a cleaning and never leave here without a smile on my face Thank you Dr Martinez for your services and the assistant Lexi for your great customer service and assistance read more

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I am disappointed with the level of customer service I received from Dr. Medina's office. I attempted to address this issue when it first occurred. I had previously visited the office because my partial denture needed an adjustment. After it was returned to me, it eventually broke. This was my first experience ever using a partial denture, so I relied on the office for guidance regarding its care and what to expect. When I contacted the office for assistance, I felt that the staff member I spoke with was dismissive and unprofessional. Instead of feeling helped, I left the conversation feeling discouraged and uncomfortable. As a patient, I believe everyone deserves to be treated with respect, regardless of their insurance coverage or financial situation. My partial denture has remained broken for months, and because of my experience with the office staff, I no longer feel comfortable returning to have it repaired. As a result, I have been left without teeth, which has negatively affected both my daily life and my confidence. This review is not intended to criticize Dr. Medina personally, but to bring attention to what I believe are serious customer service issues within the office. I hope the practice reviews how patients are treated and takes steps to improve communication, professionalism, and RESPECT for everyone who seeks care. Every patient deserves to be heard, treated with dignity, and provided with professional service. I sincerely hope this feedback helps improve the experience for future patients. I was also being charged to fix the partials so no thank you. Please dr Medina can you refer me to someone else. Second si alguien se se siente como yo por favor dejen la revista porque eso está muy mal y estamos en un país que tenemos derechos y por eso estoy dejando esta revista y yo ya no quiero ir para atrás a la oficina del doctor Medina por la culpa de un empleado que tiene. GRACIAS. PORQUE EN ESTE PAÍS LOS EEUU TENEMOS DERECHOS NO ESTAMOS EN MÉXICO!!!! read more

Ivan Medina-Martinez, DDS - Partials - General Dentistry Near Me - Bakersfield, California

So funny story, I actually met Dr. Ivan outside of his office and he was super friendly and wonderful and so I decided to choose him for dental work. Everyone in the office, especially Frida is amazing and of course Dr. Ivan is wonderful too. I highly recommend it if you want quality care, plus the office is really nice too! read more

Ivan Medina-Martinez, DDS - Exterior. - General Dentistry Near Me - Bakersfield, California

Quick update: After posting my review about their scheduling issues, the office called to tell me to let me know I needed to find a new dentist. Bummer, because Dr. Medina-Martínez and his assistants are wonderful. Rather than apologizing for wasting my time and my time off work, they chose to cut ties. This office clearly doesn't handle honest feedback well. If you choose this dentist, just know that their office policy comes before patient care and communication. read more

I came here back in 2021 for the first time and again today in 2026. I thought I'd give this office another chance but the staff is still as rude as before. In 2021 the front office girl was told me they didn't take my insurance but I was said how when my brother came the day before with the exact same insurance. She was just too lazy to call and check. I come today and they tell me they have to reschedule me because I brought my baby. There apparently isn't room for him. I work at a dental office as a hygienist and the office I work at would never ever treat patients this way. I wanted to use my medical before I no longer have it anymore so I came here and I regret it so much. Where I work prioritizes the patients and gives them a comforting environment as soon as you walk in the door. Valley grace dental is way better than here. The staff is so nice there. Too bad they don't take medical I would recommend it to everyone on medical. Your practice depends on having patients in the chair. Learn to treat them better starting with the staff in the front. read more

What could improve? Maybe the Doctor. He has a nasty attitude. He thinks he's never wrong and treats his clients with attitude.

This dental office deserves an absolute zero. No matter how nice and patient you are with them the staff is extremely rude. Maribel especially, and the manager is just as rude. This dental office has no customer service skills. After they get all your insurance information they try to find ways to cancel your appointment. Please be careful providing your insurance information to them I wouldn't be surprised if they were billing for services they didn't perform. read more

I have NEVER left a bad review in my life. I'm so sad, this dentist is a terrible and selfish doctor with what feels like unethical business practices. He's clearly great at ridding himself of long term patients. I tried to ignore his bad reviews and awful bedside manner due to my interactions with him in his office being minimal. As most of my care was handled by other staff members who were so kind, supportive and good at their jobs. I first went to him 5 years ago. He was never nice. Nor very helpful in explaining treatment. Again, his staff made up for that. I had my work done. First time he was okay. Staff was fantastic. Second appointment he lived up to the reviews I had ignored and showed his ugly unprofessional side. The meds he gave me were taking longer than he cared to wait for to provide the partial sedation he needed to begin my work. He threw an actual tantrum like a child and began raising his voice at me when he asked if I could feel the work being done. I raised my hand like I was directed to when asked, he slammed his tools down and loudly began telling me and his staff he will not work on me since I'm not fully feeling the sedation yet. He acted as if I should be ashamed of refusing to cooperate with him when it was a medical reaction I had no control over that was really at play. I was really out of it and confused as the meds had partially began to work. I called for my ride to immediately turn back and pick me up. By the time my sister returned to get me 10 minutes later I was so high on the sedation that I didn't remember anything the rest of the day. So if he had been professional and calm, and used his medical education to realize sedation can affect everyone differently, I could have had my work done that day. Simply waiting 10 more minutes would have solved that situation. Instead, I went elsewhere feeling way too anxious about getting scolded by a disrespectful doctor over something normal and out of my control. 5 years later I really wanted to return to get the remaining care I now need handled due to the amazing experiences with his STAFF ONLY. I was hoping that I would be able to advocate for myself utilizing his kind staffs assistance. I made my appointment 1 week ago. Tomorrow is when it was scheduled. I received the very first confirmation attempt approximately 3 hours ago. No previous confirmation calls were attempted. I was busy, as most humans often are on a daily basis. I just now returned the call from 3 hours ago and was told they cancelled it automatically due to my lack of confirmation 24 hours before I understand a 24 hour confirmation is needed, that is not where my complaint is based. However, he has the most unprofessional system in place to handle those confirmations. They are saying that I failed to confirm in a timely manner and can only reschedule me for next week. They literally said I had to answer that call immediately and confirm immediately. If they need that confirmation done in that time frame, they should have a simple and realistic policy of calling the day ahead of time so we can have a few hours to return that call. 3 hours later from their FIRST attempt to confirm my appointment they gave it away to someone else. Do yourself a favor. Take the those bad reviews seriously. Kind, helpful staff can not make up for a rude, unprofessional dentist. His appointment confirmation policy tops off his trashy bedside manner and lack of empathy for patients that he should want to provide care for. I told his staff I know it's not their fault, and I'm sorry to ask them to deliver my parting message. But I sure hope they told him... I said to please tell the dentist he can **** off. I know it's immature, but it's well deserved read more

I usually refrain from posting negative comments, but I hope the dentist/owner sees this post. I called to schedule an appointment with Agripina, or whoever is at scheduling. First, she agreed to book me for the next appointment, as someone had canceled and I was in need of care; therefore, the doctor will be able to see me. A few minutes later, I was called again to confirm my insurance, which I couldn't provide at that moment since I was at the store, and I was told that I would need to have that information on hand. I asked if I could book the appointment and call early the next morning, but at first, she agreed. However, a few minutes later, she called again, and she then changed her mind about what she wanted to do, which left me confused. I asked for clarification as to what she wanted me to do, and as a result, she refused to book an appointment and hung up the phone on me. I understand that he is a good doctor, but his staff is what deters people from coming back. I hope he finds better staff, as these people will ruin his business. I will look elsewhere for care. They have lost a patient for life and my family members. I will never recommend this business as long as she works there. read more

Very professional. I had a such a great experience. Staff was nice and very welcoming. Had many procedures taken care of in a timely manner. Highly recommend this establishment. read more

I had a really good experience with the staff and everyone was super professional I would definitely recommend for everyone to go here and the front desk was super friendly and helpful and attentive. They are very attentive. Dr. Medina-Martinez lets you know every step so you can be calm. I didn't feel any pain. Amazing care and compassion were shown from Dr. Medina-Martinez. Highly recommend. read more

I just left Dr Ivan Medina Martinez DDS on Brundage and had THE WORST experience!! He was extremely rude and pushy and when I asked questions about the very extensive procedures he was recommending; he said that I was being hostile and aggressive. I prefaced this appointment and my last one (the evaluation) with the fact that I have A LOT of anxiety and haven't been to the dentist in a long time bc of it. I just wanted to understand what and why things were happening/being recommended bc I dont think it was all communicated last visit (if It was my anxiety did not allow me to retain it). Neither he nor the nurses were understanding and just kept saying "well insurance approved it", "you don't have to do it". They showed me a xray of the teeth in question and kept pointing to "the grey" saying that was why and when I said it looked the same as the tooth next to it and asked to see a healthy tooth to compare bc I wasn't understanding the difference in grey areas and they seemed offended that I would question him. Like I understand it was approved and that I don't HAVE to have it done but you're not explaining or making me feel better about anything. I never once raised my voice or used an aggressive tone or facial expression or anything, just questions and nervous anxiety that I expressed profusely. I have never been treated so incredibly unprofessionally. The ego and lack of bedside manner were suffocating. Do not recommend!! read more

Unprofessional. Would not recommend. Went to refill my fillings and still have tooth sensitivity after two months. Call and voiced my concerns to front office. Received a letter in mail shortly after saying to find a new dentist and they will no longer take me as a patient. read more

I can honestly say that I feel comfortable and I trust him while in his office. He communicates and explains everything in detail. He does stand by his work and if a emergency should arise he is available 24/7 . Staff is professional and courteous in every aspect. I highly recommend this office for the whole family plus read more

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So far so good. I made an appointment & didn't show up, a few years ago. Today, i finally mustered up the courage to try again (I'm terrified of the dentist). I spoke to Daniel and he verified my insurance and set me up for my first appointment. I do feel like this guy cared and tried helping me a lot. Even to the point of a lil encouragement. I remember a couple years ago Dr. Medina got on the phone with me to ask why i was scared and he tried helping me with my fears then. He didn't have to do that. That act of kindness is why I'm coming back to him when i am ready. He took that time to chat with me, and it wasn't a waste. I feel like this office cares. I'm looking forward to my appointment on Tuesday. read more

I was originally scheduled for just a filling, but when I advised Dr. Medina that I had a filling fall out of my tooth recently he was able to fix up the filling that fell and also for the filling I was originally schedule for. It was honestly a quick and painless procedure, and I was only there for about an hour. I enjoy the atmosphere of the whole place very much, and the assistants for Dr. Medina are also very kind and super friendly. I loved every second of my experience there. read more

Appointment was 01/23 & 01/24/2020. Pros: friendly staff, nice and clean office. Cons: Dentist does not wanna take fault for bad work done/not done right. Today is 02/11/2020 Procedure done: cavity fills on molars and upper wisdom extraction. So its been about 2 weeks going on 3 weeks and let me tell you i have never experienced pain like what i have felt through these past days. I called the office 01/24/2020 to let them know i was having pain but in my fillings they said if it persisted to come back tuesday as they are closed mondays. Sure enough i went tuesday because the fillings were giving me trouble. They had started to cause headaches and couldnt even eat normal. Dentist stated it was just sensitivity to the filling and to "give it time". Well i went back on 01/30 because the pain had gotten unbearable to the point where i couldn't even focus at school or driving. After his office visit i visited a different dentist which then stated that tooth#3 was underfilled. Dentist ivan got upset because i got another opinion. Basically also started saying it was because i grind my teeth. Anyways he then proceeded to say "i can refill them but i have a feeling your gonna come back to shave them off". I was appalled and just wanted to leave. He then stated to look up symptoms of grinding teeth. Honestly if you want someone to invalidate your feelings or do bad work then he's your dentist. Staff is pretty nice however dentist needs to listen to what his patients are saying if he wants business to keep growing. read more

Horrible experience... lack of professionalism... They lack ability to submit pre-authorizations, and properly communicate with patients. They set ridiculous office policies. I had a serious medical issue that prevented me from doing a crown as quickly as I'd have liked to. (Won't resubmit pre-authorizations a second time.) Office is filthy, dentist is more concerned with flirting with assistant, hygienist doesn't do a true deep cleaning. DONT BELIEVE ALL THE GOOD REVIEWS- THEY GIVE OUT $10 TARGET CARDS OUT FOR THE POSITIVE REVIEWS. I've been in the dental field for over 25 yrs, only tried this place due to insurance carrier. Spare yourself the horrible experience, there are many other great dentists in town!!! Hope this helps people... It's all true! read more

I did my research and this dentist was recommended by a couple different people, so I called and they were able to schedule me soon and not months out. They have plenty of parking reserved just for their patients . The office is cozy and clean. The few times I've went, I've never had to wait a long time like most dental offices. Everyone in the office has always been very polite and informative. They are up to date on technology. They have text and email reminders which is very helpful. I feel comfortable with Dr Medina and his staff even though I absolutely hated and dreaded going to the dentist. I think I have found my spot where I will be resuming regular dental care from now on. read more

I wish they would let me do a zero star. Dr Medina himself is a good dentist. But his staff was rude, unhelpful, and only concerned with their business profit and not helping people. Refused to submit my X-rays to my insurance because it wouldn't help their business. If you are in the service industry, you serve us, not yourself. read more

My children and I are all patients of Dr. Medina-Martinez, and I'm very happy with his work and the work of the staff in his office. The office is clean, modern, and comfortable, and everyone in the office is attentive to my needs (as someone with extreme anxiety about dental work), patient, and support one another incredibly well, resulting in the office running like a well-oiled machine. Finding a good dentist is difficult, and now that I'm a patient of Dr. Medina-Martinez, I wouldn't consider going anywhere else. I never feel judged or like an inconvenience (as I have with other dentists), and I know I'm in good hands. read more

Dr. Medina and his staff are great. They're very friendly and try and accommodate your needs as best as they can.

The customer service and employees are awful. My wife and I switched dentists, specifically telling Ivan and his staff that we switched to them because they accepted Blue Shield. We even had two in-house appointments where we explained why we switched to them and what services we needed. They took our money and sent out referrals for us to begin our treatment plan. I am not a rich person and I had to pay for all of this out of pocket, so I started a Go Fund Me and I raised $1,400 to have a root canal and to get a cap. Today I got a phone call from a clueless employee telling me that they had finally been able to get out of network on HMOs. They had been trying for some time and were finally able to get out so they recommended I pay for everything out of pocket. I explained to them that I didn't have that kind of money and that I had just gone in to get the root canal treatment that morning and was supposed to be seeing them for the cap tomorrow. I begged them to work with me, I even three-way called my wife and recorded the phone call and they refused to work with me. In fact, the first thing she said when she got on the phone was that they wouldn't work with us on a billing plan. It wasn't something they were interested in. They made a phony appointment for us to go down and talk to the manager at 3pm. Once again, I recorded my interactions with them and they lied, lied, and lied. They claimed I treated their employee poorly on the phone, I told them I had the entire call recorded and could prove I had not spoken to their employee in any foul manner. At that point, Ivan moved the goalposts and claimed he wouldn't work with me because I was committing felonies by recording my interaction with them. I explained to him that he had left me no other choice. They had left me in the middle of a treatment and were refusing to work with me even though I was begging them to help out and was still trying to give them my money even after all of this. Ivan called the cops and claimed I was being "belligerent," to which I calmly told him that I only wanted to explain to me one simple thing and I was happy to leave: Why was his office still taking the money of patients they knew they didn't want to treat? What was the point of hearing someone tell you that they switched to you because you accepted an HMO when you knew the whole time that you didn't want to accept an HMO and were trying to get out from the network? I left before the cops arrived because I have no interest in being arrested nor was I being "belligerent," but I would highly caution anyone against using their services. I am already going to be contacting a lawyer and taking legal action against them. I'll be posting audio of their employee admitting that they knew they were trying to ditch HMO patients several months ago. I'll be posting audio of Ivan lying to the police about my demeanor and our interactions. These people aren't just bad at business, they're super shitty people. read more

The experience here will be truly unforgettable!!! The front and back staff were highly professional, friendly, and helpful. The x-Ray assitant, helped me feel comfortable to the max and although she took a while, I know she was doing her job by getting the best x-rays. The oral hygienist is beyond funny and so is the young Dr. Martinez. Both shared past experiences that made laugh and smile from ear to ear. Can't wait for my next appointment. Hoping is as good as my first visit. If so, i'll write another review. I don't q read more

I love Dr. Medina he is honest and to the point, I have never had an issue. His staff are fun and friendly. I love my dentist. Thank you Dr. Medina. read more

First of all the staff (for the most part) is incredible. I have very bad anxiety at the dentist and they all comforted me and reassured me I was in good hands. I scheduled an appointment to get some work done in the next upcoming weeks. I was told the cost of everything my insurance wasn't going to pay and figured I would go shop around to make sure I was getting a good price with them. When I walked in to ask for my dental records (which you are legally entitled to) they hesitated and asked a lot of questions. I understand that as a business they could see it as a financial loss if a client goes elsewhere; however, as a customer I want to make sure I'm getting taken care of health wise and financially speaking. They gave me my dental records after many questions and I left their offices. I had to reschedule my upcoming appointment due to work and I was notified right then and there that they're denying me as a patient. No issue with insurance or anything like that. They just refuse to see me. When I asked why they said that I "didn't seem happy" when I was in to get my dental records. I told them I didn't say anything about not being happy or wanting to be seen by the office and he didn't really care what I had to say and just told me that I didn't seem happy and I should find another dentist. Overall, the initial experience was great. The staff was friendly and reassuring but following that was just horrible. I'm happy I no longer have to go to them and give them my future business. read more

An amazing facility! Everyone there is so kind and professional. You truly leave your anxiety about going to the dentist at the door!

Picking out a dentist is scary. Picking out a dentist for your children? Even scarier. Today I took my son to his first dentist appointment, and could not be happier with the service he received! From the moment we got there, to the minute we left, I felt like we received the best care possible! Highly recommend. read more

The office staff in this practice is unprofessional and rude. My insurance provider try to talk to them to clarify a misunderstanding with the type of insurance service/coverage they had with my insurance, and the staff advise my insurance representative that they don't want to talk to her and don't care to clarify anything and disconnected the conversation without advising my insurance representative. Don't recommend a rude and unprofessional place of service. If this is the way they treat the company that is providing/paying/release the money, I don't want to imagine how they treat the patients that are receiving the treatments for that money being released to them. read more

Dr Ivan Medina and lily is a really good dentist! very helpful and very kind staff ! 10/10 ......