ZERO stars. I need to preface this whole review with these facts: I am very local to this place, I own my own business in the same town and have had over 20 years of restaurant management experience. If anyone can deeply understand how hard that industry can be, it's me - to the point that my family often thinks that I give way too much slack when things are not "up to par." My family decided to eat here last night after ordering take-out a few times during the pandemic. We arrived at 7:00 to a 2/3 full restaurant. After being acknowledged, we were told that we had to eat outside even though there were 2 tables we were looking at that could have easily accommodated 2 adults and 1 child. Luckily, it was a very nice night to be eating outside. We ordered drinks - a beer, a glass of wine and a shirley temple - they took longer than they should but not worthy of saying anything about. We ordered our meals at 7:20 - Reuben, Nachos, child's chicken fingers. At no point prior to ordering did any of the 4 different people we interacted with tell us that the kitchen had been way behind all night. If we had been told this up front, we could have made our own decision to stay or leave, thus putting the onus on us to decide and then the horrible experience would have never even happened. This is what transpired between then and 8:30 when we finally received our food: It was clear that the servers were doing their best, they remained polite when we asked after another 30 minutes when our food would be ready. The busser (?) said she would go ask and came back and said another 15 minutes. When our server came out with a 2nd bag of popcorn so we wouldn't starve, I asked her to please fire the to-go food that we ordered at the same time as our meals so that we wouldn't wait for that after we'd eaten. She said no problem. So now we're at about 8:15 and still no food. My husband wanted to leave, was rather upset at this point as was my young daughter who was very hungry. I went inside to find our server and ask her to bring out another beer and that it would be nice for it to be "on the house" since we'd been waiting so long. I also had a polite brief chat with her (and the busser who was next to her) that letting people know about an unusually long kitchen time (esp. when there are children in the party) is just good customer service and the right thing to do to avoid customers getting upset. 5 minutes later (@ 8:30), 4 people come out with all of our food including the to-go order. Less than a minute after, a woman comes over to us and slaps down 2 more bags and 3-4 to-go boxes on the table next to ours. "Your dinner is free," she said. I did not expect a free meal and just said "No, but thank you for the offer. I did not ask for our meal to be free. We did wait too long though and it would have been good to know that ahead of time." And then the most unprofessional exchange I've ever encountered began.....she told me that I should never have spoken to our server about the delay or asked her for a beer on the house. I asked her who I should have spoken to - and she told me that she was the owner. Her tone was aggressive and I asked (incredulously) if she was trying to fight with me about what happened - it certainly seemed that way. According to her, I wasn't authorized to ask for a beer on the house. She said the servers have no idea when the food would come out of the kitchen because they have no idea how many tickets are in there. This makes ZERO sense - but ok - at least THE OWNER should have checked in with us, which she never did until this moment. The exchange was really the worst example I have ever witnessed of how to resolve a customer issue in a restaurant setting. I want local establishments to thrive, I want women-owned businesses to thrive! I do not want to be yelled at by the owner when she couldn't be bothered to check in with us the whole night. We will never return. It all could have very easily been avoided. An owner with this attitude in a customer-dependent industry has to do better than this. Lesson #1 : bad experiences travel 10x faster and broader than good ones. read more