Our experience with Sunny Crest Senior Living has been very positive, and we're grateful for the…read morecare and support our family member has received there. What stands out to us is that the care goes beyond the normal day-to-day. When our family member was hospitalized, we reached out to the Sunny Crest team for help communicating with the medical team. Brenda partnered with us and was willing to speak with the care providers and skilled nursing staff to better understand what would be needed for our family member's recovery and how Sunny Crest could support the post-care plan when they returned. Having them work with us and the medical team during that process meant a lot to our family and gave us peace of mind. One of the things that really touched us was seeing how genuinely happy everyone was when our family member returned. From the front desk and nursing staff to management and the restaurant staff, everyone seemed genuinely excited to see them and welcomed them back. It really felt like they were returning to a community where people knew them and cared about them. We also believe family involvement is an important part of assisted living. Sunny Crest is an assisted living community, not a hospital, a locked-down facility, or a memory care unit. Family members still have an important role to play by staying involved, advocating for their loved ones, and maintaining communication with the care team. We've found that Sunny Crest is willing to work with us as partners, and that makes a big difference. We appreciate the people at Sunny Crest who care for our family member and the way they support both our loved one and our family. We're very thankful to the entire team, Melanie, Brenda, Diana, Blanca, and so many more.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

Many communities promise exceptional care, but Silverado truly delivers. Every person we…read moreencountered treated my dad with respect, dignity, and kindness. They never talked down to him or treated him like a child. They always reminded us that this was his home, and they were simply there to support him. What stood out most was how much life there was in the community. There was music, activities, resident dogs roaming the halls, laughter, and genuine joy. Residents are encouraged, not forced, to participate, and they're cared for as individuals, not patients. The community is clean, the residents are well cared for, and you can genuinely feel the love. My dad eventually transitioned to Silverado Hospice, and his passing was peaceful. During those final days, the staff cared for our family just as much as they cared for him. They brought us meals, checked on us constantly, and surrounded us with compassion during one of the hardest times of our lives. We will always be grateful for the love and dignity they gave my dad. If you're looking for memory care for someone you love, I can't recommend Silverado highly enough.

During the past several months while my sister has lived with you, we have heard so much uplifting…read moremusic. My sister has always loved music and she sang in the church choir. I was always proud to stand next to her in front of God when she sang Ave Maria. She is an Angel. The music we hear in the main living room is mostly 1950s. Even though I was born in the sixties, my sister was born in the forties. I know all the songs. Saturday, she will move on to the next phase of her life and the next phase of her dementia. Maybe she will arrange flowers with Vinnie for the dining room while we prepare her few remaining belongings for the journey. Her room at the new place will be smaller so she won't be taking her furniture. I'll keep it for her because it's a special wood her late husband loved. On that last day at Silverado, I hope she will take the exercise class. It's so crucial for mobility and, thank God, she is still able to stand and walk on her own. When I think of all the trips she took with Silverado, it makes me smile. I saw adorable photos of Mr. G. photobombing my sister at some farm. I adore the photo of my sister at a pool on one of the outings. Her face reflected a really good time. I have been so honored to meet many men and women who cannot live alone, but are living a reasonably dignified life with their situations. I met a woman who is so beautiful that she makes me wonder what her life must have been like once upon a time. Now, she, like so many, loves candy. I call her Candy and it's obvious her family really loves her. My sister has attended so many social functions. The last one was a luau and that Hawaiian buffet and Hawaiian dancers were something really grand. You could see that everybody enjoyed it in their own way. Well, one way my sister communicated with the world before Alzheimer's stole her words was with a silver flute. It's on a table in her room at Silverado, but she doesn't play it anymore. I'd like to ask a favor. I'll be keeping her busy while my nieces pack her things on Saturday. Perhaps you could play some flute music on her final day as a bon voyage. I know that you have all had her best interests at heart this past year. Thank you to all for each assist, kind word, medicine, redirect, class, game, meal, field trip, hair style, clothes change and prayer. If you knew how many sick children she willed to stay alive with her infinite love, as a nurse, you would know the work you do really matters. She really matters and thank you for all you have done for her.

A family member of mine looked at a few assisted living communities before deciding on Park…read moreRegency. A big part of it was the marketer who was not only helpful and communicative, but also enthusiastic about the building and the care staff. She helped them navigate various aspects of relocating our loved one, the pros and cons of different senior living communities and really highlighted the quality care provided by her staff. What ultimately sold us on this community was the memory care. We decided that it would be best to choose a community that had assisted living and memory care in one building so, if the time ever came, it would be a smoother transition should that level of care be needed. Although the building is a bit older, it is well taken care of and has a beautiful courtyard for residents and families to enjoy. I highly recommend taking a tour if you're considering assisted living homes for your loved one!

As an independent insurance Agent who regularly works with a variety of assisted-living…read morecommunities, I can confidently say that Park Regency retirement stands out for all the right reasons. Over the past 15 years I've had the privilege of working closely with their team and witnessing the high standard of care they provide to their residents. What impresses me most is their consistent professionalism and attention to detail. The staff is always responsive, organized, and proactive when it comes to handling insurance-related matters--making the process smooth not just for vendors like myself, but most importantly, for the residents and their families. Beyond the administrative side, it's clear that the environment at Park Regency retirement, is one built on compassion and respect. Every time I'm on-site, I see smiling faces, meaningful interactions, and a real sense of community. It's obvious that the residents are well cared for--not just physically, but emotionally and socially as well. They're a fantastic partner and an even better resource for families seeking quality assisted-living options.

My 95 year old Mother was living alone since 2010 when my Father passed away. She was fine and…read moreactive for several years but then the dementia began. She started doing unsafe things and I was scared to death she was going to burn the house down. After assessing the situation I became aware that it was not safe for her to live alone any longer. After doing some research and visiting some places, I discovered the Eastern Star Senior Living Community in Yorba Linda, CA. What a miracle! They have different levels of care. We decided on the memory care section, The Villas, for Mom. The care, friendliness of staff, the meals and activities are beyond any expectations I had. I highly recommend this facility. They have had zero cases of COVID-19!!! I have even told my daughters this is where I want to be when the time comes.

My Dad moved to SLC in February 2013 and it was the best decision we made, I only regret that my…read moreMom was not able to benefit from the care provided at SLC. My Dad is 96 years young and a social and kind man and he loves the staff. I greatly appreciate the care he receives but also the wonderful activities he is able to participate in each day/week/month. I highly recommend SLC and are thankful for the staff and residents that make my Dad's life great!

I have been a resident at Carmel Village for 10 months. The grounds are beautiful. There are a…read morelot of activities provided like exercise, crafts, concerts, bbq's, luau, meals, and movies. They also offer offsite trips to stores, movies, museums, doctor appointments, etc. Their finest asset is their staff. Kudos to management on the calibre of their people. They make a house a home with their caring ways and personal attention. I am very fortunate to be in such a loving environment. I would highly recommend it for any loved one. Sheila Ward

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

I recently toured Villagio Memory Care and was truly impressed with the experience. From the moment…read moreI walked in, I noticed how clean and well-maintained the community was. The facility was fresh, welcoming, and completely free of any unpleasant odors. What stood out the most was seeing the residents actively engaged in a group activity. It was clear they were enjoying themselves, and I observed that every resident was being attended to with kindness, patience, and respect. The staff genuinely seemed to know and care about each individual. The Memory Care Director was incredibly knowledgeable, professional, and compassionate. She took the time to answer my questions thoroughly and demonstrated a genuine passion for providing exceptional care to residents and supporting their families. Overall, Villagio Memory Care exceeded my expectations. The combination of a caring team, engaged residents, a spotless environment, and knowledgeable leadership gave me great confidence in the quality of care they provide. I would highly recommend Villagio Memory Care to anyone looking for a safe, compassionate, and welcoming community for their loved one.

The Villagio staff is top tier. They took the most incredible care of my dad in the last year of…read morehis life. Breanna, the memory care director, and all the caregivers treated my dad with compassion, joy and attention to detail. They worked seamlessly with our hospice company and made sure my dad was surrounded by peace as his Alzheimer's became more severe. The staff is so kind, you can feel the heart they bring to everything. I HIGHLY recommend this to anyone looking for assisted living or memory care!!

My Husband was there for a few days short of a month. His CNA's Carolina & Leticia were wonderful,…read morecaring and just so pleasant to have around. The PT's helped him so much....shout out to Paul & Tina. My husband did so well there. Highly recommend.

Ratio of staff to patient's is excellent. In three days I've had three people review my menu like…read moreand dislike. They really care to be sure you enjoy and you . Look forward to meal time.. i'm here because of a fall and they are very attentive to assist me in getting out of bed.

something needs to be done regarding your resident care coordinator maria nguyen. not only is she…read morevery rude, dismissive, disrespectful, lacks empathy, inconsiderate, she is over all not the type of person who you'd want to speak about regarding your loved one. senior safety should be priority in a senior living community like this, that is CLEARLY not marias priority...maybe it's money? not sure. as a well know community please do better with who you allow near our loved ones. 3 stars are for jhoana salmi hsd and other staff members (caregivers, nurses, culinary, driver, activities) who genuinely are happy to work here and show its . thank you for all you do, you are greatly appreciated

CAREGIVING: It has…read morebeen nearly one year since my parents moved to Oakmont, during which I have gained a deeper understanding of the vital contributions made by caregivers and med-tech personnel to both my parents' well-being and my own peace of mind. The Director of Health Services, the Resident Care Coordinator, along with the caregiving and med-tech teams, consistently display outstanding professionalism, and I truly value their dedicated, round-the-clock care for my parents. The significance of their work became especially clear when my mother fell in their apartment soon after their arrival at Oakmont of Fullerton. I'm thankful that her emergency alert necklace allowed for a swift response and appreciate how effectively the team coordinated with paramedics and kept me informed. CONCIERGE: Since my first visit, the concierge staff have consistently shown professionalism, offering sincere greetings. They welcome residents, families, and medical professionals, while also ensuring that residents with cognitive impairments stay safely within the facility unless accompanied by authorized personnel or relatives. CULINARY: Oakmont of Fullerton recently appointed a new executive chef who demonstrates a thorough commitment to meeting residents' dietary needs. Since the new executive chef became part of the team, both the amount and quality of food have improved. I would like to see premium cuts of meat added to the menu, along with baked potatoes as an additional side choice. There have been instances where hot meals were served cold as a result of delays, including food remaining under heat lamps, on back counters, or not being picked up promptly by waitstaff. Enhanced communication between culinary and waitstaff personnel is recommended to address this issue. WAITSTAFF: Although the waitstaff manage numerous tasks, enhancing follow-up service is advisable. Staff should periodically return to check on residents, ensuring all needs are addressed. Furthermore, tables should be promptly cleaned and reset after guests have completed their meals and left the dining area. Removing soiled tablecloths prior to seating new guests would be beneficial. Employing a dedicated staff member responsible for cleaning and resetting tables may improve overall efficiency, allowing waitstaff to concentrate on attending to residents and guests. Waitstaff can further elevate the experience by greeting residents courteously and showing genuine enthusiasm in their roles.