I have been looking for a residency for my family member who has dementia. I took a tour of the…read morefacility at Ivy park Fullerton and I could not be more impressed with the attention to detail. Extremely friendly staff, attentive, and clean premises. I love the multiple daily activities offered to the residents and other residents were extremely friendly and welcoming. If you're looking for a community that prioritizes care, activities, delicious food, and overall happiness, I highly recommend checking out Ivy Park Fullerton. It's a wonderful place where seniors can truly thrive!

Nice staff! Clean place that reminds you of those 2000s films! Elderly people are treated with…read morekindness here!

this is a horrible place that needs to be shut down! recommended by a place for mom, my MOTHER was…read moresexually assaulted there, I was not notified until a nurse called me and told me the director denied it, but the sick bastard admitted it and was arrested only for his family to bail him out that same night, he eventually did over a year in prison, my mother couldn't even speak

It's a shame that this beautiful facility is being led by a director that is not compassionate or…read moreable to politely interact with residents, their families and in some cases even her employees. My personal experience: We placed my mom at Fullerton Gardens after a positive interaction with the person in charge of recruiting families (not the director). I researched and found that former residents had a positive experience here. We were very transparent with my mom's behavior and the extent of her Alzheimer's. The recruiter and director responded positively and said the behaviors we describe are all part of the disease. This includes wandering, taking things that belonged to others and denying medication. We were 100% transparent! Unfortunately within 2 weeks my mom was sent to the ER in hopes of a psych evaluation. After 2 trips to the ER and a 51/50 I find out that they are diligently trying to get her heavily medicated. This facility recommended that we use their medical contacts because that's how they get the patients medicated to their liking. My mom's psychiatrist told us "the director of that facility is asking me to give her some strong medication"! My mom left that facility with 5 medications. 4 more than what she started with. Every time we visited, we witnessed residents trying to exit the main building to go outside to their secure garden (one of their selling points). However, they were always redirected to go back inside. Not once did I see a resident roaming the garden. My guess is they don't have enough staff to have someone outside or they simply didn't want to go outside. In any case, don't be fooled by their beautiful grounds. Incontinence was an issue (never was before she was at Fullerton Gardens). Especially after the heavy medications. Apparently my mom was smearing her feces. It wasn't until we placed my mom in a more competent facility that we learned that they were probably not checking her diaper often enough. I confidently say this because at her new facility she has NEVER had an issue. This facility has issues because it is being run by a bitter, unfriendly, harsh woman-Sheryl McCaskil. She can put on a smile when you first meet her but it won't be long before her true colors show. Especially if you're not with anyone else. I tried to have an ombudsman with me whenever we met but it wasn't possible every time. Our few encounters that were just the two of us left me with my jaw on the floor. Just rude and immature. I can go on and on but it's not worth the stress it's bringing me back right now. When I tried to speak to a board member I quickly learned that wasn't going anywhere. Mostly Caucasian males...definitely not interested in the wellbeing of their residents. After finding the right placement for my mom I look back at her time here and my heart breaks for the residents that are still there. Please consider another place for your loved one if you're thinking about this facility. Don't be blinded by their beautiful grounds and fancy fliers My family and I went back and forth between lawyering up or not but we concluded that our energy is best spent finding a new place for my mom and making sure she's happy at her new facility. So far so good!

My Father spent the last year and a half in the Memory care building. As difficult as it was on our…read morefamily, the staff at Ivy Park made the transition as easy and painless as possible. They welcomed him with open arms and did a great job of keeping the family informed. The love and care he received was exceptional. I can't say enough at how grateful we are to all the staff and management for giving life and enjoyment in would otherwise be a difficult time. Thank you so much Ivy Park! The Gabel Family

My father Helmut Gabel was a resident in Memory Care at Ivy Park for a couple years and we…read morecouldn't have been happier with the quality of care he received there along with the love and compassion he received from everyone. It truly felt like family. If I could give 10 stars to Ivy Park I would. Everyone from the Directors, Nurses/Med Techs, Care Staff to the Receptionists, Kitchen Staff and Maintenance Crews are wonderful. I wouldn't trust my loved one to any other place. They are the best !!

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

They make mistakes every the medication order is changed. It usually takes at least a dozen…read morecomplaints in order to get the problem corrected.

All the staff and caregivers at Gordon Lane seem consistently excellent in their calm, considerate,…read moreand skillful working relationship with their patients. To a one, they also seem to appreciate each other and their employer. I have always found smiles on their faces, and never a distracted or conflicted attitude when assisting their patients. I have served as a chaplain and pastor to persons in other similar centers and hospitals. Gordon Lane stands out to me in so many ways.

I would never go there again. I had a setback after major surgery and needed care to recover my…read morecore strength so I could safely go to the restroom on my own. I told them this was my goal. Once they got me there they put me in a diaper! After putting up with this for several days I threatened to require transfer to another care center. Then they promised to get a commode for me for my bedside. They kept promising and promising, and never did it for the 6+ weeks I was there! In addition, the first space I was assigned had a TV that would only turn off if you unplugged it. Also, their TV channels did not include KTLA, a major local channel. Hygiene was also an issue. The curtain between me and my neighbor had smear of snot or other bodily fluids on it. It took more than a week for them to change it. Later on I had a chest infection and I got some fluid on the new curtain. When I told the cleaning crew, all they did was rehang the same curtain with the side toward my neighbor (who was there for cancer treatment)! There was also a security issue. One male resident, who apparently had some form of dementia, kept wandering the halls and entering my space, claiming he was visiting a friend (no males were in my unit, and the other resident also did not want him in our unit). I told the staff and they cautioned him ("you don't want to go back to the hospital (mental?), do you?"), but he continued to poke his head into my unit. I observed them lying to residents. They took away my neighbor's wheelchair because they didn't want her wandering unaccompanied in the halls, but told her they didn't know what happened to it. They promised physical therapy four times a week but I never received more than 10 to 15 minutes two or three times a week, and when I asked for more they said staff were unavailable.

I really like this facility and my primary doctor. They are very friendly and accommodating…read more The only bad side is their blood work department. They are usually really slow especially if they are busy. It doesn't matter if you have an appointment or not, expect to be seen 30 minutes after your appt time.

Avoid Dr. Le at all costs. She does not care, she is snarky and rude. The visits are always rushed…read moreand she is not a caring doctor. Asking questions or messaging her on my chart is useless. She'll avoid answering questions and have her medical assistant respond instead. Looking for another doctor!!!