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    J & B Service Co

    4.0 (4 reviews)

    Services - J & B Service Co

    Plumbing inspection

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    8 years ago

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    Plumbums

    Plumbums

    4.6
    (32 reviews)

    Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

    Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

    Arc-O-Rooter

    Arc-O-Rooter

    4.7
    (20 reviews)

    Had a complex issue with one of my bathroom drain lines that usually freezes & clogs in the winter…read morebut typically clears up in spring. This year, it didn't. Alan was amazing. He relentlessly tried to snake it out for about 2 hours but it wasn't really doing the trick. He said I needed to have my septic company install a clean out and have him come back to jet the line, which I did. When he returned, he went in with a camera and explained there were a few dips in the pipe where waste water and sludge collected and froze during this past winter creating the blockage. In addition the pipe is not buried deep enough to keep it from freezing, yet if any deeper, waste wouldn't flow to the tank (it's a very old system). Considering the time spent, I feel they were fair with their pricing. No upselling. I also appreciate the time he took on the first visit and the 2nd to investigate and explain the issue.

    I called a few places because our plumber told us we need a snake longer than they can accommodate…read more So we called a few places, and this place happened to be the one that could come to us first. My husband asked what time he could come, and he said he would be there within 14 minutes. My husband said no problem, I just want to know because we have dogs and I will lock them up. We have two Rottweilers, one is a puppy, and the other is 2 1/2. I know, rotties have a bad rap, but it should really be the owners that have a bad rap-on that note, we've spent excessive time and a lot of training with our dogs, and we recognize that dogs, regardless of the breed is not to everyone's liking. But at any time that someone comes over, we always put the dogs in their crates individually. Nothing changed with this one. The man announced he was coming, the dogs each got locked up in their crates, the gentleman by the name of Rick came in he asked my husband where the laundry room was, my husband walked him there, he checked out the laundry room, he told my husband to flush the toilets, run the water, came back out, looked at the dogs locked up in their individual crates and told my husband he'll come back when the dogs aren't here. Really? What was the problem? We've had many workers come to the house and no one has ever done that, we were in an awful terrible bind, and we needed to be snaked because we cannot run water in our house right now without a flood and sewage discharged. I will never ever call upon this person's service and to all those looking for help, if you have a dog, think twice, even if you take preemptive manners in your hands as we carefully did, this guy will abandon you and leave you in complete despair! Really a disappointment!!Again, we took the initiative and had the dogs crated and there was no need to do that-he asked to call when the dogs are not here, so we will probably give him a call in about eleven years!

    J & B Service Co - plumbing - Updated August 2026

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