BEWARE!!!! BAD BUSINESS!!!! SCREENSHOTS AS PROOF!!!!…read more I recently purchased a truck from this dealership. I worked with Mat Lyons. DO NOT USE THIS DEALER OR THIS SALESMAN. First, I purchased from out of state. I have in writing that the vehicle needed to tagged and titled in my state. He assured me he handled this. It has still not been handled and I've received no paperwork regarding my tag and title. Second, a test drive was never offered when the truck was driven off the lot, and he was informed of a serious wobble noticed on the way home. He lied and told me it just needed to be driven, then stopped responding. All six tires were bad on a vehicle he told me had NEW tires. I know because I just paid to immediately replace them. Third, he promised the truck delivered with a full tank of gas. When I brought to his attention the truck did not have a full tank of gas, he offered to Venmo me $50, but never sent the money. Fourth, He lied to me about the truck being DEF deleted by Ford. It's only half deleted and will cost over $1000 to finish so as not to destroy the engine. I truly thought I could trust this dealership. I was dead wrong. Don't get taken like I have. See Google review for proof. Edited to update I spoke with Shane, the sales manager, who informed me they will take care of my plate "because we have no choice," but they will not honor the rest. Complaint forwarded to the AG office of TN Consumer Protection Division.

So we had our daughters Ford Edge there for 8 weeks waiting for a new engine. They never ordered…read moreit, said it could have been an exhaust system which would have been cheaper. Waited another week to check that, they never did. Husband and daughter went there, never checked anything and was told they should take it to a muffler shop to look at it. THEY ARE A COMPLETE JOKE, unprofessional and worthless so called repair shop.

I got my first car from him it last eight years not bad for a used 96 Eagle Vision I love that car…read moreplus Mr Scarlett is honest straight forward man I ever meet if I get enough money I'll buy another vehicle from him

From the owner: Thank you for visiting Scarlett's Auto Sales in Crossville TN. We are a family owned and operated…read moreused car dealer with over 30 years' experience in the automotive industry. Vicky and I have 3 goals for every customer, first goal is to provide our customers with a quality used car or truck that has been inspected and serviced with any necessary repair and service done before any car is ever sold, second we want the buying experience to be smooth and stress free with no high pressure sales tactics third service after the sale with extended warranty coverage and someone who truly cares about the customer and the vehicle after the sale. We have worked hard over the years to build a reputation of selling quality cars and trucks with great pricing and service after the sale. We have access to car financing options from local Credit Unions and Banks with rates as low as any lender in the country. Purchasing a vehicle is a long-term investment, and that's why we offer a variety of extended warranty coverage plans, from powertrain to premier coverage, for cars from 1 mile to 150 thousand miles. A large part of our business is finding customers the car they want and need, if you don't see your car in our inventory, stop by tell us about the car you need and let us find that car you.

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

My husband and I purchased a truck from Overdrive USA around 3 years ago. David Gist helped us and…read morewas wonderful! David answered all our questions and helped us every way he could. We stopped by there looking at trucks for my daughter last week. David was off, so Toby Neal said he would help us, and they would split the commission. WOW, did I say help? My husband told him the truck he wanted and when he came back with the figures, it was laughable. We have excellent credit, but they used a 9 or 10 percent interest rate to get the monthly payment & then Toby tried to tell us 3 or 4 % in the interest rate only made about $15.00 difference in the monthly payment. Toby Neal's attitude left a lot to be desired, maybe he thought we didn't have money, or he was not wanting to split commission with David. Either way, he made us feel like they didn't want, or need our business. This review is not against the dealership. It is Toby Neal's review. DO NOT USE TOBY NEAL if you go there.

They are very good people and very helpful we got our ford flex from them and it's amazing if you…read morehave questions they will explain things to you .I've been to different dealerships but none of them is as good as this place. So if your looking for a almost new car or just a car to get you from point A to point B this is the place to go. Not to mention the prices and the warranty that you can get with certain cars I will definitely be getting another car from them again.

From the owner: Roadrunner Motors is a family owned and operated business in Crossville, TN. We have been selling…read moreused cars, trucks, SUVs, and vans to Cumberland County and the surrounding area for over 25 years. We strive to sell quality, affordable vehicles, and truly appreciate our customers who put their trust in us. We want to be the only place you go for a used vehicle, a place you're proud to recommend to your family and friends. We offer in-house financing for two years, affordable warranties, and a convenient layaway plan. Call, click, or stop by today!

I had a great experience working with Rick Stover at Jason Lewis Automotive. His attention to…read moredetail was excellent, and he made the entire car-buying process smooth and stress-free. Rick was knowledgeable, helpful, and never pushy. The customer service was outstanding from start to finish. I would highly recommend Rick to anyone looking for a vehicle.

Been trying to get extended warranty refund going on 3 months. Lied to repeatedly got nothing but…read morerun around. Do all car dealers have to be scum?!

I thought these guys were super nice and helpful. My car broke down and I used them to tow me to…read moretheir dealership and they ended up doing the work on it as well. Not only that but I had my two dogs in my car as well and it was 97 degrees outside. Not only was every person I met at this dealership kind to me, but they were concerned for the safety of my dogs. There were multiple mechanics that brought my dogs water and they even let us stay in the employee break room until my ride came to get me. One man even got some dog bowls out of his truck for me to use. They were all so kind and helpful. They performed the work very fast. They got my car around 2 or 3 on Friday, had to order a new radiator, and it was ready on Monday by 4pm. It wasnt the cheapest work but seems to be quality and I would go back. Everyone was so nice which goes a long way these days.

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I can't say enough good things about this place. We had an odd issue with our RAM. Austin was great…read moreto work with and even asks for a follow-up call updating the results. I appreciated the care and concern.

Completely wasted two hours of my life. As a business owner I am busy. It is nearing the end of the…read moreyear, I need to buy a vehicle for my business. I called and specifically asked if a vehicle was avail, I was told that they verified that it was by Dalayna, that they would pull it up, and the internet Manager Chris, who called me to introduce himself said same. Low and behold as SOON as I sat down the salesman I met two seconds earlier says "Oh no, that one burned up on the showroom floor but I'll make it up to you". I am not going to mention his name as it is irrelevant to my experience. It was not his fault but I literally just met you and this is how you want this transaction to begin? As I sit here typing this, several hours later, it is still on the website. I worked for a dealership before, I know how the BS works. Apparently, if you want to play the whole, "oh no, thats not here but I got this one for you" game, then go ahead. Not the way I do business so you lost mine. Its 2024, not 1999, you need to do better.

Good people. Nice selection of vehicles. Never once did I feel high pressured. I will definitely…read morebuy from them again.