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    J & N Auto Sales

    5.0 (1 review)

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    8 years ago

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    Bristol Chevrolet

    Bristol Chevrolet

    2.5
    (21 reviews)

    DO NOT BUY FROM THIS DEALER…read more I purchased a 2026 Chevy Traverse from Bristol Chevy after originally owning a 2021 Traverse purchased through them. Josh was my salesman and we negotiated my monthly payment at his desk down to the $804 I needed it to be, which included weekly payments to the bank. During the sales and finance process, I specifically asked about the payment amount being higher on the paperwork at signing, and was explicitly assured by finance manager Darin that it was because the payment amount showed the price at a monthly payment, not weekly as discussed with Josh, and that I was also advised my warranties/add-ons from my 2021 would be "transferred to the new vehicle at no additional cost" and were "included in the deal." After the paperwork was completed, I discovered those products were actually added into my new loan, increasing the financed amount and resulting in a minimum payment of $923/month, far different from what was represented to me during the negotiating process. I was told the lower payment discussion was due to payment structure/interest, not additional financed products. I contacted the dealership and gave them the opportunity to correct the issue and cancel the unapproved add-ons. After more than 19 days, they have refused to fix the situation. Instead of resolving the issue they created, I was informed "the only option" was to run my credit yet again and roll me into yet another vehicle while already upside down on the current loan in an effort to lower the payment. My salesman, Josh, is now the finance manager and refuses accept accountability or to discuss my sale because I used "deceptive" and "misrepresented" to describe it, which are not opinions, they are actual descriptors of the way this dealership has handled my sale. The lack of transparency, misrepresentation of financed products, and refusal to correct the issue has been extremely disappointing. Buyers should carefully review every finance document with an attorney present and verify every add-on before signing, regardless of what is verbally promised in the finance office when additional clarification is asked for because this dealership will lie and twist the terms to make a sale while taking advantage of their repeat customers. At this time, the dealership has refused to refund the unapproved cancellable warranties like they said they would have 19 days ago because Josh "doesn't work on Tuesdays."

    Horrible customer service. Car was damaged on lot and after MONTHS of trying to get it resolved…read more("watching tape for months???). They lied and said that the damage was there on arrival, but won't let me see the tape proving it. Just had gotten the area repaired 2 weeks before, car was in pristine condition on arrival. Will NEVER have service or purchase there again. Don't trust them to protect your property - they will damage it and then not own up to it.

    CarMax

    CarMax

    3.1
    (20 reviews)

    Their service is terrible, they don't care if you have a warranty or not, if it doesn't fail then…read moreit doesn't get fixed. What a wonderful policy to have when it's my family's only transportation. Imagine buying a car or truck outright to be told max care doesn't cover anything and if it does takes you weeks just to get service appointments. Then their system likes to "forget" you visited previously so keep all you paperwork otherwise your a lair

    Purchased a pick up truck from the Bristol TN Carmax in November 2024 after searching their website…read morefor months to find the exact vehicle I wanted. Absolutely no issues. The vehicle was as advertised. Vehicle and salesman were waiting for me ahead of my appointment. Was also updated by Carmax via text message about my appointment times and the required documentation that I needed to have ready. The transaction was a smooth as I've ever experienced buying many vehicles from traditional dealerships over the decades. No pressure at all to buy, unlike traditional dealerships where you get pushed constantly. Carmax lets you input most if not all of the required information online ahead of time prior to your scheduled visit- this can be done at your home computer, and I even uploaded some documents with a mobile device. The salesman and staff were very honest and helpful during the process, snd help me close the deal smoothly. If you can input your documents online ahead of time and also bring all the required correct, accurate, and up-to-date information with you, you should have no issues with the purchase process. I live out of state and they had the correct out-of-state paperwork there ready to fill out, and even had plates and stickers at the dealership so I could drive it home out of TN. I was in and out of there in less than two hours. I suspect many of the negative reviews come from people who do not have the correct paperwork or documentation, or do not have their finances in order prior to visiting the dealership. This was my first experience at Carmax and has changed the way I will purchase my vehicles in the future, as I will never go back to all that nonsense at a traditional dealership again.

    J & N Auto Sales - car_dealers - Updated August 2026

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