I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

Stopped in to buy my mom hiking boots. We had the most pleasant sales representative Joan help my…read moremom find the perfect fit. Thank you so much for the care and attentiveness.

OK II have ordered many things successfully from this site,…read morevery pleased with the merchandise that they sent

went about 3,4 days to buy ammo and it went very well. I go in yesterday to buy some more ammo and…read moregot denied by the STORE Manager simply because my name was too long and they did not want to run my name at all as i told them it needed to be ran a certain way in the system or else it would not go through. I told them I had no problem paying the $5 fee as they told me there's a chance it might not go through. Told me to contact the DOJ, which I did that's why I told them it needed to be ran a certain way.

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

After Ernie's Cast Pond closed in Soquel, we fly fishers were in limbo. Along come Geoff who opens…read morea store in the Carmel Valley, only have life raise its ugly head and bite him in the butt. But Geoff persevered and returned to the area providing us with quality equipment, lessons and trips. Do call ahead, 831-298-0690, to insure the store is open, a one man operation, and ask if he has any of the "world's worst" toffee available. Reason alone to visit the shop. Say Hi to Daisey the Dog while there.

FANTASTIC!!! I just took Geoff's first timer class and had the time of my LIFE!! So friendly,…read moreeducational and fun!! I have absolutely found my new fly fishing home! Kevin Philbin

I'd love to buy more from Columbia. I own several pairs of their shoes, a couple of sweaters, and a…read morelunch pail. But, to be bluntly transparent about this, even though my activities fit The Columbia Lifestyle, my girth prevents me from fitting most of The Columbia Clothing. Still, some of the garments are more amply proportioned than the marked sizing would suggest, so I have the two sweaters to show for my repeated efforts to find more gear. I nearly bought gloves yesterday, just because they fit. I did buy another pair of Columbia shoes yesterday, though. But from a oligarchy-compliant online retailer, not from the local store in Monterey. Why? Because I was able to try on the right size, though not (for my preferences) in the right color. The right color was available, but not in my size. And special orders are not possible, reportedly, from the local store. So, we funded a little more fuel for the rich man's rocket. But for whatever disappointment there could have been, yesterday's twenty minutes in the Monterey Columbia store was one of the better shopping experiences I've had in quite a while. Even though the eventual sale was clearly going to be made outside the local brick-and-mortar, Store Manager Sam made sure we were able to confirm the right size for the right color so that we could order online (from someone other than Columbia, since the rocket-owner ships to us for free) with relative confidence. We'll be back to see what fits in the future. Make that "the near future." Those gloves were pretty nice.

Great selection of clothing, shoes, vests, coats and more, lots of sizes, guy who helped me…read morepossessed great customer service and represented Columbia well. I went in looking for a vest but bought a jacket. I got the Heavenly Hooded Jacket in black. It's like a puffer jacket but sleek not bulky, light weight but very warm, special thermal lining, with sleeve inserts that you insert your thumb on like fingerless gloves but can be worn like normal sleeves. Yes it was costly but I will get plenty of use out of it. I wore it horseback riding today. I haven't bought a parka coat since 2000. I'm hopeful this jacket lasts as long as my Lands End parks has.

Too bad we didn't know about this store until it is about to go out of business! It's an old store…read morein Mountain View; situated on El Camino Real with its own parking lot at the back. The staff was friendly and welcoming. It was fun shopping inside the store. It carries mostly second-hand stuff, but it has the batter baton, the military attire (I did not know the army olive green shirt is this tough!), even the sniper suit! Then the outdoor stuff, including military dry meals packs loaded with protein! The prices are reasonable, those pilot jackets are only 60 bucks! I asked the staff where they got the military stuff, he said years of accumulations as well as government offloading. I felt like the store could totally survive next to those Hollywood movie studios. What a cool place to visit!

Greetings to all, this is my first time to this Surplus store, let's see how it went:…read more Parking is in the area is a good amount. Inside the store itself is a modestly lit establishment , and it works for what they are trying to do. They have a Vast assortment of Military and Public Safety ( clothing- equipment- shoes- supplies) . The prices are reasonable, with many choices in stock to choose from. The service was great ( Dar) is on point with all the information you need to have a great customer experience. I will continue to come back to this surplus store.

Great service. The man that worked with me took the time to see what worked with my feet. No…read morecounter argument that I need to breakdown the shoe. In other words get blisters. They found the perfect shoe for me.

Wow is what I have to say! Great selection of quality items at reasonable prices. Ben helped me…read morepick a Topo show for casual walking and my feet have been grateful to him! The staff really knows the products and are incredible at helping you out. Great experience and loooove the store! They have everything from Patagonia, prana, columbia etc. Go take a look! Thanks again Ben and Treadmill for saving my feet! :)

Thank you Kari for your kind and friendly service. You really made a difference in my day…read more Thanks very much!

Never disappointed! I am a long time customer and retired in 2018 after 28 years working in…read moreCorrections. In 2023 I started part time with OPD and once again needed new uniforms. I have always been welcomed and respected and have never one time had a negative experience. All employees from initial cashier to seamstress's are so professional, helpful and knowledgeable from the minute you walk through the door. I recently needed to replace my uniform shirt and pants and again was met with the same excellent customer service. I'm sorry I don't remember the two ladies names that helped me with my fitting and alterations, but they were both amazing, kind, knowledgeable and made me feel so comfortable during the fitting process. When I returned to pick up my uniform, I again experienced great customer service! As soon as I walked in the door I was greeted by Tim. He was very pleasant and friendly and happy to help. I enjoyed the conversation and hearing about his family, military service and his faith! What a an asset to Crescent Supply and a breath of fresh air to have a person so compassionate about life and others. Tim, thank you for restoring my faith in humanity and thank you Crescent Supply for always supporting law enforcement and providing great customer service!