Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

I LOATHE car dealerships. And I'm a BMW driver.... so already the sales staff has their hands full…read morewith me. I'm a female.... so of course I wanted a guy to sweet talk. But Leslie helped me and WOW. Professional, informative, courteous, intelligent, and wasn't your quintennial "sleezy car salesman". I'm actually impressed with her level of decorum (BMW has no such thing). I spoke to the Manager, Joe Franco (don't get confused with James Franco, yet he was just as comical) and he was a down-to-earth dude that really listened and resonated with my wants and needs. Whoever owns this dealership, give Leslie and Joe a raise, because i usually bitch and complain to no end, yet here I am with no complaints. Good peoples. 5 stars. Would purchase a vehicle here again!

wife and i are retired Harlingen CISD. I am a former Naval Officer and a disabled veteran. We live…read more4 miles from the Harlingen Mercedes Benz Dealership. we choose to go to San Juan Mercedes-Benz. San Juan treats us in a fantastic manner. very professional and they respond to our questions. they immediately set up a loaner and delivered our GLE back and forth. Harlingen Mercedes Benz did not do this. Management and service crew left us hanging. Good job San Juan Mercedes-Benz

Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We…read morewere able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you !

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I…read morebought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve.

It seems like customer service is usually dependent on the representative with whom you are…read moredealing. That said, I cannot recommend highly enough Toyota of Pharr and particularly their salesperson, Travis Moss. We bought a used vehicle from them and within 24 hours it had developed some difficulties. Nothing too major, the vehicle ran fine, but it had some electronic issues which really burdened us. We reported this to Mr. Moss and he did not hesitate in asking us to bring it in to let them look at it. It was an intermittent problem and I was totally prepared for them to tell me that it was a used vehicle and basically, too bad. However, they really went to the mat to diagnose the problem and try to fix it. They even sent my vehicle to the dealership that dealt with the brand we had purchased to get it fixed. In the meantime they offered us a loaner vehicle since our car was our only form of transportation. At the end of all this, the vehicle was absolutely fixed and the customer service was second to none. If you are considering a new or used Toyota, I would highly encourage you to go to Toyota of Pharr and seek out Mr. Travis Moss. This could have been a nightmare but it was absolutely a very positive experience. Thank you, Travis!! Thank you, Toyota of Pharr!!!

Jose Teran should not be working with customers. He talks down to you, and has an attitude when…read moreTHEIR employees mess up. Went in for free scheduled maintenance and ended up with a $300 invoice. Then Jose talked to us like we were trying to swindle them. Horrible service. They dont answer the phone all day and when they do, they dont know what is going on.

Update to my earlier review. A day after I posted my review, Clark Knapp Honda reached out to me to…read moreclarify the issue . They were completely unaware of the problem and extremely keen to rectify it. They apologized for the lack of communication and immediately refunded my money. It would appear that their automated messaging system has its faults, but once they were finally aware of the problem they moved to fix it straight away. I thank them for that. I've upgraded my review to 4 stars.

It all starts with customer service . If you don't treat customers with respect. You loose big…read moretime. We received a message on the phone from a Honda dealer. (We did not see where it came from; except that it was from Honda) the message said it was time to take the SUV for service. So we call the dealer in McAllen and made an appointment. . We went to the appointment as scheduled, and when we arrived we were surprised because the people in the service dept told me that they couldn't take the car. I was real surprised; and they told me I had to wait until it had less than 15% of oil. And my SUV was under 30 % of oil , at that time. Nobody had told me that I had to check amount of oil being left in the vehicle before making an appointment. I asked to talk to the store manager, and got the same answer . That it has been always been that way. I have more than 30 years taking my cars to service and it was always by number of miles. I waisted my morning because no one from Honda ever told us the way it works now. Maybe they need to train their employees on what to say and more important how to give a decent customer service.

I just leased the Acura ADX, and my salesman Ernie was amazing. He answered all my questions and…read moretruly listened when finding me my dream car. He introduced me to the team and rest assured they helped answer all my questions and concerns. I hope that their service is just as amazing as their sales experience was for me. If you want an informed salesman, go see Ernie and he will not disappoint. I would give him 10 stars if I could.

I purchased my Acura MDX from Marco at this dealership. It was a really good experience, they gave…read moreme a great trade-in allowance, and their professionalism and helpfulness were above expectations. Since then (April 2021), Angel has taken care of servicing my car. He is very Customer-oriented, extremely polite, and very knowledgeable! Highly recommend this dealership and their after-the-sale service!

I don't know how many times I've called back to Beet Ogden Nissan to stop calling me to buy back a…read morevehicle I now longer have and then ask me if I want to buy a vehicle from them. They won't stop calling me, texting me and emailing me to buy their vehicles. I'm keeping the one star up until this begging to buy a vehicle from them stops. ...finally! I moved your 1 star to 5 stars, because the emails and phone calls have seized. When I'm ready to buy another vehicle I will be right over, but for now...I am good to go. Thank you.

Experience going is person is exceptional. Trying to get in contact with someone for a simple…read morequestion is near to impossible. Seems as if no one wants to pick up the phone and answer a simple question. Was told to hold on the line while the person i was trying to speak with got to me. Then they told me she was joining the call. After she disconnected and the call hung up. Called back numerous of times and no one seems to want to answer the phone.

I had to take my vehicle in for a repair / really. This was my first time to use the Hyundai…read moreService Center. When you drive up, just go right up to the garage with the green arrows and the doors will open automatically. Then drive your car in and see one of the people at the service desk. Since mine was for a recall there was no charge. I just had to give them my keys, and verify my identity with the phone number used to make the appointment. I was told it would take up to 90 minutes, and I was welcome to wait inside where they have a nice seating area, WiFi, a place to charge your device, TV, and some cool water. My repair took only an hour, and it was ready. I was informed via text message. Just as I was getting up, one of the young ladies called my name, handed me my keys and showed me where my car was waiting. It was a very positive experience, professional, and excellent service.

The worst! Lies after lies and I thought their reviews and ratings might've been harsh BUT NOPE…read more It's worth the drive to take your vehicle to Harlingen, even if it's out of the way. Be advised, DONT take it here. Horrible experience all around besides a gentleman named Clint in the shop and a sales rep named Roy. Only two staff members to return my calls even though I never left a voicemail for either. Other than that a TOTAL let down.

If I could rate them lower than one star, then I would absolutely do so. My son is in college in…read morethe RGV and needed an alternator replacement. He was quoted a price but then was told they now needed more money for the new alternator which was double the quoted price. And guess what? His vehicle still won't run. My son has called repeatedly to seek recourse from a manager with no response. This is an unprofessional business who takes advantage of college kids. Stay away from these crooks!

I called these guys to come fix my thermostat issue on one of the coldest and windiest days in…read moreEdinburgh this year. They came out diagnosed the problem and with a few hours had my 2019 equinox back on the road working perfectly. So if you're from out of town and need some solid mechanical help these are the guys. I'm from New Braunfels and I was able to get home due to their services. Thank you,