Thank you, Pedro, for helping us throughout this wedding journey. Pedro helped my fiancé create the…read moreengagement ring that was absolutely perfect for me. He is friendly, genuine, attentive, and incredibly honest. My fiancé originally came in just for my engagement ring, but we ended up purchasing my two bands, his wedding band, and all of my wedding jewelries here as well. There are so many beautiful options to choose from, and if we couldn't find something specific, Pedro always found a way to make it happen. We truly love doing business with Pedro and have decided this is the store we'll continue trusting for years to come. Any future gifts--from jewelry to watches--will definitely be purchased here. Highly recommended!

My husband went in when they were closing in Middletown and bought me an anniversary band and it…read morewas supposedly 8000 down to like $2900 and he bought it and within a week one of the diamonds fell out. It was very disappointing and they were closed by then.

Their customer service is very poor, and they do not stand behind their products and warranty…read moreservices. Shop elsewhere

So disappointed. I have purchased thousands of dollars worth of jewelery from Kay's. Recently, my…read moreTungsten Wedding band (which is suppose to be indestructible) fell onto a tile floor from the bathroom sink. It broke!!! As if being distraught that my wedding band with all the sentimental value it holds broke, Kay's will not stand behind it and replace it less than 5 years later. I will never shop at a Kay's ever again and will discourage everyone I know from doing the same. Just horrible!!!

Went looking for rings and the General Manager as well as one of the workers were extremely…read morethorough and accommodating!

The staff and manager at the Meriden location were very rude and not helpful…read more My boyfriend and I went in there looking for engagement rings and found the manager and staff to be very rude and not helpful.

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

DW Gem is truly a GEM of a shop located in the heart of Cheshire…read more I needed multiple things done ie. watch battery replacement, creating a 'grow with me' necklace chain with pendent for my little granddaughter as well as jewelry appraisals. These were all done by appointment with owner, Don Walsh. In addition, Don spent a great deal of time offering ideas for redesigning an estate piece. DWGems' pricing is reasonable, interactions were comfortable and the entire experience was priceless!

I had three partially completed pearl necklaces that I wanted to finish for three of my…read moregranddaughters. I brought them to Don the week before Thanksgiving. He found the perfect pearls and clasps to finish them. Because he knew all three granddaughters were going to be visiting over Thanksgiving, he somehow was able to get them completed by the Friday after Thanksgiving. I was so happy to present them to the three girls while they were all together. It was so special and I was so grateful to Don for doing such a fabulous job!

These people were very nice. We went in to buy an Alex and Ani bracelet as a present and to our…read moresurprise, they were on sale that day! Also, they had a great selection. Later the same day we came back because we realized the person who was supposed to be getting the bracelet already had the one we picked out. The people at Harstans allowed us to exchange the bracelet, no song, dance or questions asked.

Be sure you know about diamonds. Educate yourself before buying anything. The diamond 4c is very…read moreimportant to know when you go there. A certified diamond means nothing unless it's certified in the USA. Don't get easily lead as I did and got stuck with a lousy diamond. Have the salesperson work for you and dot your I'sand cross your T's before you buy anything there. Don't get screwed like I did

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

Having won a gift certificate from Zaltas Gallery of Fine Jewelers at an event some time ago, I…read moredecided to redeem it this month for a gift for my granddaughter who was graduating from High School. I so appreciated the courteous professional service from the staff in helping me choose something a teenager would love and treasure for many years. We agreed on a lovely sterling necklace which proved to be just the right present. I would like to extend my thanks to everyone at Zaltas and will always treasure the memory of this purchase. C.P.

I have bought several items from 3000 miles away aways sight unseen from…read more Kathy and Rebecca Zaltas of Zaltas Gallery. Offering many unique one of a kind items and great prices. They are very professional with perfect customer service. Don't hesitate, give them a try :)