it started off good but the second you need something done with your car and need a loaner car they stop answering phones they put you on hold never pick it back up they give you the run around and that's not how a valued customer should get treated at all shame on them !!! read more

If I can put negative 100 stars I would. First off- I purchased a 2007 Honda Civic back in summer of 2019. I was 18 and needed a car immediately for college and for work full time. At first it was exciting walking into JD Byrider. They are "nice" to manipulate you into a "good deal". Taking out a loan will build your credit and you get a car in the process, they suggested. I was 18. Using an 18 year old is very dirty. The car was initially worth about $4,000 in 2019 on other car websites and JD Byrider sold it to me for around $13,000 with the $400 a month car payments. Insane. But I was 18 and needed a car immediately. About a week into driving the car off the lot, the brakes started grinding terribly, it literally sounded like I was dragging something under the car and I was scared to death when I had to push down very hard (multiple times) on the brake to get the car to fully stop. I took the car into JD Byrider to get "inspected" by the mechanic -JASON- at the time in 2019. -Turns out JASON was "let go" for being a faulty mechanic a few months later. I was already very sketched out, because not even having my car for a full month the brakes had failed. I took my car to other shops in the Charleston area to get a real inspection and both mechanics said if I contiued driving it, the brakes would fail and I would get very hurt. They also said no way JD Byrider did not know about the brake issue and should have mentioned it in there inspection before I purchased it. JD byrider refused to fix it and I payed for new brakes out of my own pocket. I am sure that breaks some laws? They sold me a lemon car. The AC and Heat stopped working 2 months later and they refused to fix it, leading me to pay for it out of pocket. The entire ceiling fabric also fell down the entire back a month after owning it- they put bandaid fixes on stuff and then scam innocent people who JUST NEED A CAR. Just take a look at there reviews on google. Also look them up in all the states. Universal reviews say the same thing. Many lawsuits in the northern states along with the closing of the Augusta, GA branch. They are unreliable. Brilliant con artists. The owner is very cocky and rude, as well at the one here in Charleston. I could have died in my car with my brakes not working properly and his response and I QUOTE was "well that was a year ago" (the Charleston owner back in 2019- not sure if he still owns it)- this was an IN PERSON conversation with my mother present, as a witness. That doesn't matter to them though, someone can get really hurt in a lemon car. Don't sell a car off the lot if it is not properly checked out by A REAL MECHANIC - one would think lol. The mechanic Jason (old one who was let go) was let go due to not being a good mechanic. Charleston JD Byriders words as well (in person conversation). I gave my car up willingly in June of 2020 (I could no longer cover repair costs that kept building up) and was threatened by them that I would be sued for the left over money I owed - OF COURSE THEY DROPPED IT AND DECIDED TO MESS UP MY CREDIT SEVERELY INSTEAD TO 540 AND I FINALLY HAVE IT ABOVE 700 IN 2025! This place is a joke. Do not go to ANY Jd Byrider. Some of the people there are really nice and pleasant but then there are the select few who are rude jerks. Please, please, please do your research. Take it from me, who was in dire need of a car and desperate to get one at any price, as long as I had monthly payments - it was all good, until it was not. Do not go to them because you are desperate like I was. I needed a car to get to A and B. But a year later with them just added on a bunch of financial and emotional distress. I was a college kid for Christ's sake. They messed with me and many others throughout the city, state and country wide. We need to team up and settle this and make them feel the wrath we felt and delt with. Feel free to email me at donatelloroyal@​aol.com to discuss getting a group together for a class action lawsuit. read more

I've posted many reviews abt this company and no matter how much they get your hopes up that they can fix your car THEY NEVER WILL. Literally my car would stop while I'm driving and I got it fixed and they said it was a sensory issue and it only worked for ONE day and the check engine light came back on and my car stopped on me again. THEY WILL NEVER GET IT RIGHT THEY WANT YOU TO KEEP GOING BC THEY GIVE YOU SHITTY BROKEN CARS THAT NEED CONSTANT REPAIRS ITS RIDICULOUS! read more

It would be better to go and get a bicycle than a pos from this place. I've seen more reliable cars at LKQ .

The sales team is great and caring. Shasha and Andrea are great. AABUT BRUCE IN FINANCE WILL HARRAS YOU AT YOUR JOB WHEN YOUR PAYMENT IS NOT YET DUE. He calls and emails non stop. Had my car for three weeks and I've gotten more calls and emails than you can imagine. I am not past due or late. He harasses you until you get in trouble at work. He's rude and ridiculous. Do not buy from here. He will make your life miserable. read more

STAY AWAY!! Avoid this company at all cause!! They sold me a 2001 Chevy Cavalier that ran hot from the first day! I brought it back over and over and the car had the same issue. No AC IN SUMMER ! RESEARCH OTHER PLATFORMS FOR OTHER POOR REVIEWS! read more

FALSE ADVERTISEMENT!!!!!!!! They said if we can't get you approved and in a car, we'll pay you $500.00 dollars!! BULLSHIT.......where's my money? Kadeem was a great salesman, but once you leave him, it's a highway to HELL with the Finance Manager. But it's cool, I'll be talking to my Lawyer about this. read more

I was treated horrible by the service department. I dropped my car off after it was running hot, got a call saying it was the thermostat, which is covered, days go by called them back they said its still running hot its water pump i said is it covered under warranty, the guy said he's not sure he would call me back. I hear nothing for 6 days. I finally got through after calling for 3 days and he says your car will be ready by noon. Got there at 1pm he cant find the keys then tells me i owe over 1000. i said for what? he says the fix this and that and etc. i said no way! the skinny white boy and I go back and forth then the manager came was very rude telling me im not getting my keys til i pay. I never got a call about what was being fixed so im not paying. i then go to get a manager out of the sales department who tells them to just give me my keys. the skinny white guy then toss my keys on the counter after i had my hand out for him to hand them to me. what took place in the service department today was mediator. I will never go back there and im contacting my lawyer. read more

LOL, is all I have to say. I am grateful to them for one reason, this company has taught me how to have unimaginable patients. My entire life as a Chicago girl has always been get loud now, and get louder until customer service fixes the issue. You can lead a horse to walker but you can't make them drink. i have expressed my frustration with the situation as calmly as I could, never getting loud, or verbally abusive, I stated only the facts and have asked to be given answers and a working car. What other recourse do I have? Should any one ever be made to feel so helpless? I am deflated, disheartened, disgusted, annoyed, P'O'd, tired, flabbergasted. exhausted. They have had my car more then me, Six tow in's before the three month mark. And a jump, (I went straight to the store and purchased a new battery, foregoing any involvement with J.D. Byrider) I don't even have my car it's 10/7. I dropped it off 10/1. Not once have I been called with an update of any sort, I called today and didn't get through till 9, they open at 8. Any no one was there, only some one covering the phones. My words of advice people, BUY NEW. read more

Went here twice and got denied both times. So much for guaranteed approval. Went to Kia country a day later and got approved for a brand new car. And the whole $500 of we can't get you approved is a lie I guess never got it and they never mentioned it. But other than that they were very nice. read more

Purchased a Pontiac Vive. JD Byrider worked with my credit and it ended up being a pleasant experience. Going through my own insurance, not theirs, so that was a hassle but other than that everybody, including Robert was very nice and assuring. read more

Myles was a great help when getting me into the car I wanted !!! Myles was very patient understood that I needed this for me and the family. He went beyond the call of duty to find something reasonable for me. The guys at J.D. Byrider will Help you get back on track regardless of your past read more

Just take a look at there reviews on google. Also look them up in all the states. Universal reviews say the same thing. Many lawsuits in the northern states, along with the closing of the Augusta, GA branch. They are unreliable. Brilliant con artists. The owner is very cocky and rude as well at the one here in Charleston. I could have died in my car with my brakes not working properly and his response and I QUOTE was "well that was a year ago". That doesn't matter. Don't sell a car off the lot if it is not properly checked out by A REAL MECHANIC. The mechanic Jason (old one who was let go) was let go due to not being a good mechanic. There words as well. I gave my car up willingly about a week ago and will be sued for the left over money I owe. This place is a joke. Do not go to ANY Jd Byrider. Some of the people there are really nice and pleasant but then there are the select few who are rude jerks. Please, please, please do your research. Take it from me a college kid, who was in dire need of a car last year. Do not go to them because you are desperate like I was. I needed a car to get from A to B. But a year later with them just added on a bunch of financial and emotional distress. I am a college kid for Christ's sake. I should not be getting sued while I'm still financially trying to pay off college while working full time! Life isn't fair but selling lemon cars, okay then. read more

Totally Rude and Unprofessional. I wouldnt buy a car from this place. I'd give 0 stars if it were an option!

If you're thinking about getting a car from them think again!!! They lure you in with promises of helping you fix your credit but it has been everything other than that. Plus if you need an extension on payments don't look to them for that because if you're one day late they will take your car. In their words "they don't do grace periods." Plus I've had to have repairs on my car since I first got it. The only good thing they offer is $5 oil changes, so that's where the one star comes from. Don't get sucked into their web of deceit you're better off. read more

Never ever finance a car from there !!! I came in for a 4 runnerToyota and put deposit down then I came back to pick it up and sign papers they told me the truck was not available because it wasn't up to legal standards basically they couldn't sell me a car that was broke but yet advertised it online . They Like to BATE AND SWITCH people . They never reported any of my payments to the credit reporting agency like they said they would and now I find out that the car fax they gave me were the wrong facts . They SAID MY CAR WAS NEVER WRECKED COME TO FIND OUT IT WAS WRECKED 4 Months before I bought it !!! They lie about everything just to get you hooked !!!!! This place sells illegal cars to poor people who are trying to make their life better and instead they are ripping people off ! The value of my car was financed for the price of 10,000 and once everything is done and the car is paid off I will be paying 18,000 at the end ! And mind you that the car has left me STRANDED in the middle of the freeway multiple times and they never offered any help nor they offered a loaner car. PLEASE BE CAREFUL WHAT PAPERWORK YOU SIGN BEFORE YOU GET CAUGHT UP IN THEIR FALSE . On top of that CNAC financial will treat you like shit anytime there's a problem with payments even when it their own mistake because they don't know how to communicate with their own employees. Worst place ever ! CNAC will rip you off and it has been one big problem after another read more

Do NOT go here. First of all I came in with the intentions of JUST test driving a car. I asked could I test drive and I was told that they don't do test drives, there is a whole application process and I need to get approved first. Approved for what?! I just wanted to test drive!! But I went ahead and STARTED the application by my information being put in by somebody else, not seeing not one section of this so called application. So we get to signing documents, and I sign the first by then I get to the "test drive agreement" where it says that I would have to refuel the car before returning it from the test drive. First of all I have never had to sign papers just to test drive a car I only would get a copy of license taken and second when have you ever needed to refuel a car before returning ON A TEST DRIVE. So when I saw that statement I KINDLY asked to get a copy of all of the documents that I would be signing so that my lawyer could review them for me before I agree to ANYTHING. That is when the owner, or whoever he is I could really careless, caught an attitude telling me "you're the one that came in here and asked to test drive a car" YES TEST DRIVE NOT SIGN ANY PAPERS and he went on with his nasty attitude saying "do whatever you want, have your lawyer come in with you" that is when I just got up and left because who does by in a professional setting?! I never an attitude of any kind. Do yourself a favor and avoid this place. I should've looked at the reviews before I made the trip. It would've saved A LOT of time!!! read more

J.D. Byrider is the worst place to purchase a car. My whole experience with them wasn't great. When they tell you that you can opt. in auto bill pay your payments will go in someone else account. Then will call you and tell you, you haven't made a payment. So i started calling and making my payments thinking that would work. So CNAC contacted all of my refs. saying that if you see him can you tell him to call us as soon as possible we will work with him. So i contacted them and they tried to argue with me then i talked to the manager and he told me that im sorry it was an error and i asked what type of error and he told me my payment was processed in someone elses account. That happend three more types. After that I started going up there in watch CNAC process my payments in front if me and i wrote down who processed my payment and also wrote down the pacific time it was processed then looked directly at the cambra and showed the cambra my receipt so i have tones of prof that i made my payment. So i gotten tired of doing that so saved my money and finally paid it off. I was told at the begining when i purchased the car that i will pay $5 for life for an oil change. When i went there i was asked if my car was paid off and i replied yes. They told me that they can no longer work on my car anymore because its paid off. I told her what i was told she told me no. I went threw five different fiancial advisors, so my whole experence with them was HORRIBLE!!! J. D. Byrider why wait until i posted this on YELP and paid the car off to look into it. It should of been looked into after the first time. I am not contacting you. This review will be staying posted. Please don't try in make yourself look good and act like you care now and acting like this will be resolved. read more

I have to say it's good if u can only do $500 and need a car same day. But, we baught a 2004 Pontiac grand am and oh man! The car is worth $1200. And I had it appraised. We ended up spending a total of $15,000. After interest. One payment if ur any late they tow it away one time they towed it while I was at work. And I was 1 day late. It's been hell.... now, after lighting &13,800 on fire basically.... words of advice... save ur money guys and girls and buy from creigslist or Facebook market place. People have ads for sale cheap and Ur better off that way. Hide money under the mattress!! You'd be saving so much bull crap!!! read more

Let me start by saying if i could give a negative star review I would. I was eager to find out that I can give a yelp review. Last year I purchased a vehicle from these low life, money hungry , non helping SOB's. Excuse my language. Each and every one of my payments have been made on time. I'm set up for autopay. Like all people , sometime sh*t happens and you need extra time. Today being 9/28. My "account manager" tells me " yes, you've been n awesome customer but unfortunately you'd have until 7pm tomorrow Friday 9/29 to make the payment or your car could be repossessed " Like, this company is certainly not helpful. I wanted to also trade my car in with them they told me I have 8,000 left on a 09 Chevy Malibu and they tell me I have to pay 5,000 in order to trade it in. The service center sucks, I had an issue with my car paid 120 including towing fees, they didn't fix my issue , car still rattles and I called them to tell them and the girl Ashley in the service center says I can't be quoted over the phone, but she gave me quote the first time. These people at J.D. Byrider wear their asses backwards and i regret ever getting a car from them. They don't help you. They're just money hungry. Do not go to J.D. Byrider for a car, they will do their best to rip you off and they're such liars. Even the guy who helped me get my car left them to go work at a better car dealership. read more

David Helped me in my time of need and I'm extremely happy with my car and service. Thank you!!!

I sent a friend of mine to buy a car there today, the swore they could get her financed with a 500.00 down payment. Oh, they financed her alright but with payments of 250.00 every 2 weeks. These guys are liars and I would buy anything from them if I had to walk the rest of my life. read more