***Amended review***…read more Things happen. Promptly contacted by Brandon referencing the appointment flub. He was very professional and took accountability. I understand things happen, and his prompt response (and electrician Jesse's professionalism) has salvaged this small project and our relationship. Really appreciate the extra attention and detailed service afforded by a human. Artificial "intelligence" 0. Volt Vikings +1. P.S. Just call them. Talk to a person. ---------- Scheduled an appointment for a new outlet via Yelp. Confirmed a 2-hour window. 15 minutes past the window, I reached out to the company and shortly thereafter received a call from the technician. He was very apologetic for the delay and stated he could arrive within 30-40 minutes, stating the office should have reached out. I cannot emphasize more that he was very professional and polite. The office indeed had not reached out. My time is valuable and communication is expected. Come to find out- booking for this company is handled by an AI "assistant" named "Dane." Nope. I expect to have human interaction. https://news.mit.edu/2025/explained-generative-ai-environmental-impact-0117

The technician, Joey, was professional and prompt. The workmanship is clean. Overall, excellent. I…read morewould have given them 5 stars, but I believe the price was incredibly high for the work that was done. There was no trenching involved, no new circuit installed and no need to access the panel at all. He simply ran a conduit from the existing outlet on the side of the house around to the front, installed a new box inside the courtyard, and placed covers over both outlets. In addition he failed to measure the distance inside the courtyard properly and installed the outlet too close to the gate. The cover hinge gets hit by the gate every time it opens. When I pointed this out he simply said to call them back if there was an issue. The price was ridiculous and according to research, well above industry standards. Unfortunately I am on a time crunch and did not have time for multiple estimates. The work needed to be completed asap to allow for other work to be done. Hopefully my loss will help someone else.

I called Nathan's last week for 2 A/C window units installs and an outlet upgrade and they got me…read morein quickly and did an amazing job. Eric was so kind and fast and knows his stuff. Great pricing too, got it all done in less than 3 hours. Will be calling them again for other things. So grateful, thank you Nathan's for not letting me swelter another day.

Professional service. On time completion. Hassle free. Got my bathroom sliding door and kitchen…read morefaucet replaced. Job was done in one day with hauling service of the old door and faucet.

Our air conditioning unit wasn't dead, but it was in the process of dying. We called Russett, who…read morehas handled our HVAC needs for decades. We found out Russett sold to Rite Way as of the next day, so we would be dealing with a company we knew nothing about. First, RW was immediately responsive and scheduled an installation project manager to come out the next day. Dominick Stephens arrived as scheduled and discussed options, features, and prices. He was personable and knowledgeable, and made an excellent impression. We made the decision and RW was able to schedule the installation of our new unit the following day. Is that efficient or what!?! The two installers, Arthur Mejias and Henry Arroyo, showed up at 8:00am as promised. They explained the plan and we were thrilled to hear that they had A-frame ladders to go over the wall so they wouldn't have to keep traipsing through our house. That also solved our kitty problem: Oliver has never been an outside cat, but he thinks he would like to go out. So we didn't have to worry about him escaping. Very appreciated. They really knew what they were doing and were incredibly polite. They did a very professional job, including the sheet metal work in the garage. They finished the installation around 5:00pm and then showed us how to operate our fancy new control box. If we were to rate Rite Way on a 1 to 10 scale, they earned a 10 in all categories. We recommend Rite Way and the three employees who made the project happen.

Very disappointed with the lack of pricing transparency…read more I recently received a proposal from Rite Way for an HVAC installation and had several questions regarding how the quoted price was determined. My concern was not about the quality of their equipment or whether professional installation has value. My concern was whether the price being presented was reasonable and consistent with fair market value for the actual scope of work. I specifically requested greater transparency regarding the labor, materials, quantities, equipment, and overhead and profit included in the proposal. Instead of providing meaningful supporting details, I was repeatedly told that their internal costs, labor rates, supplier pricing, overhead, and profit margins are "proprietary" and that they only provide a lump-sum project price. I understand that a company does not have to disclose its confidential financial information. However, there is a difference between protecting proprietary business information and providing enough information for a customer to reasonably evaluate a significant purchase. What concerned me most was the explanation of the overhead and profit component. Based on the scope presented to me, this appeared to be a relatively straightforward, single-trade HVAC installation. I questioned why the stated overhead and profit percentage was appropriate for this particular project, but I was not provided with a meaningful explanation beyond the general value of their service. The issue for me is that when the quantities, labor, material pricing, and other components of a proposal cannot be independently evaluated, it becomes very difficult to determine whether the lump-sum price is actually representative of fair market value or includes substantial markups. I am not saying a contractor should work without making a profit. I am saying that a customer making a significant investment should be able to ask reasonable questions about the price without being told that the information needed to evaluate it is proprietary. Ultimately, the lack of transparency left me uncomfortable with the proposal and unwilling to move forward without being able to better understand how the price was justified. I would strongly recommend getting multiple quotes and asking very specific questions about scope, quantities, labor, materials, and additional charges before committing to a large HVAC purchase.

I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

Today's service to repair a fan they installed a few months ago was very positive. While this…read morebusiness has previously up-charged me for services, today's service call was a very good experience. Their tech, Ivan is very knowledgeable and a great individual to work with. Today's cost was very reasonable and fair.

Guess I didn't write a review about the pictures you're seeming. I'm pretty sure I did leave a…read morecomment about how some incompetent guy came by and tore a hole into our wall only to realize the pipe is in the ceiling. Tore a hole in our ceiling fixed the pipe and the left. Insulation and holes left exposed... They did sent someone out to fix the situation...but really? Because yelp deleted my review it is 2 year later, you're getting it 2 years later.

Signature and I have an HVAC contract and they have been very good for me. When I had a leak in a…read morepipe I called them. Luis and Lucas came out for the estimate and they were very nice and professional and really made me feel taken care of. These guys worked really hard. The leak must have taken 10 hours to fix over 2 days but he did it. I decided to have them replace my angle stops and when they touched my old galvanized steel it crumbled in their hand. So we had to replace ALL the pipes. Luis was fabulous to work with. A gentleman and man of his word. Lucas and a couple of other guys, I WISH I could remember their names, were also very professional and competent. I would use them again in a heartbeat....but I hope I don't have to.

We love Signature! We have used them since we moved here in Oct. Always prompt and great…read morecommunication regarding tech status The techs are professional and always very nice. We had 2 new heat pumps installed, the day after we requested them. All done in 5 hours. We heartily recommend Signature!

These guys were great. Fast scheduling, on time, quality work, and very reasonable pricing. Mike…read morewas especially great -- super friendly, efficient, knowledgeable, and capable. Such a refreshing experience after dealing with other contractors. Highly recommend.

Some years ago, I made perhaps the biggest mistake ever. I contacted AHS and Herp Penrod to…read moreprovide a price for the repair and replacement of some wood gates at my home. An individual calling himself 'Carmen' came out, looked over the job, and sent out a price sheet; no contract was ever offered. My wife and I agreed and sent the entire asking price to Mr. Penrod to start the job ASAP. My wife and I are both over eighty, and we're considered old school, as Carmen pointed out the two times he spoke to us. The 'old school' was his answer to not replacing the gate handle, the house numbers, the gate spring he tore off, the flag holders on the fascia board and the discarded wood he threw over the wall. He and Mr. Penrod basically approached the job as a paid-for project that was finished. Tongue-and-groove slats were replaced with the cheapest knot-filled, and now, unrequested, spaced wood. The screw heads ranged from Phillips-head to power-tool-only acceptable. To no avail, I contacted the Arizona Registrar of Contractors, the Atty. General's office, the Tucson Better Business Bureau, they had given AHS the A+ rating I relied on, and influenced our decision, and Pima County Age Council. Their response was, "What do you want us to do?" The Tucson BBB replied that they didn't write the reviews, and the Registrar of Contractors was relieved after two appointments, both canceled, didn't address a resolution. The nearly $4,000 job was approached with a hostile age basis attitude of contempt and scorn. The check was cashed so we can do as we wish, and they did. My email request the day after the job was considered done by AHS, and only AHS, as no walk-through was offered or ever took place, to meet with Mr. Penrod and Carmen at my home was less than a five-minute conversation. It seemed it was more a pretext to appease the state's requirement. It ended with Mr. Penrod shouting across my drive, in front of my home, that he considered my email request "a much of bullshit". He later called me from what I believed was his Cell Phone, as it didn't come in clearly and I could not understand him. It was the last attempt either of us made to contact the other. The Tucson BBB continues to have an A+ rating for AHS; Angie's List, on which AHS is considered a vetted and worthy contractor, said "sorry" and was never heard from again. There is much, much more, but as I will soon turn 86, I don't have the time or energy to deal with this 'elder abuse'.

I am so impressed with this business. I called, some one returned my call promptly , and I…read moreappreciated that! I was given a quote on the phone for a 40 gallon , GAS water heater installation of $1250.00 to $1350.00. Alan showed up on time, installed the new water heater, hauled the old one away....and we are done! I called several companies in Tucson and the range in price for the same thing was 2,000 to 4,000 dollars installed. That seemed high...(really high). I priced water heaters (gas) and the range was 500 to 600 dollars for a water heater. I get a company has to make a profit, but a company that charges reasonable prices will get me telling EVERYONE I know, and writing reviews. Well done Just Water Heaters.........well done. I give them a 10 out of 5!!!

Highly recommend. These guys are quick, inexpensive and do very good work. I called after our water…read moreheater failed. They made an appointment for the very next day. They came, removed the old water heater, replaced with a new one and gone in about 1-1/2 hours. They even provide you with info to schedule an inspection with the city. My neighbor and several others in my community agree. I'm not sure you'll find a better service.