So my mom and myself came here to eat after leaving the casino and we ordered $29 worth of food. My mom ordered Spicy chicken sandwich and it came out burnt she took it back to the manager and he said it looks but I can assure you it's not. He said we've had alot of complaints about it as well and he still have her attitude about her wanting a replacement one. He then came back a few minutes later saying see it looks burnt and that he had taken it out of the fryer 30 seconds before it should of been done. The egg rolls were also over cooked and I myself ate those but what I was disappointed in when it came to my food is I ordered bacon cheddar potatoes wedges and those tasted burnt the cheese didnt taste right and the bacon looked severely uncooked I didnt take a picture of the chicken sandwich but I did the potato wedges tell me that's not undercooked and It tasted raw after that i threw it away. I wont ever go back to this Jack n the box. Bad food plus horrible customer service and the manager has an attitude read more

Jack in the Box - Burgers Near Me - Buellton, California

They forgot to put any condiments in our bag (we had specifically asked for many). How does one eat fast food without sauce? Torture. Pure torture. I'm leaving 2 stars because it's one of the only places that stays open after 9:00p in Solvang. read more

Eat here all the time. Came on my lunch break today to order some lunch, but I had to pee soo bad and they would not let me use the bathroom until I ordered. Her name was Jessica and she tries to act like she's never used the bathroom somewhere. I'm in my work uniform I'm not homeless. I got a Pee so bad and she wants me to order before I can use the restroom! NEVER EVER EVER GOING BACK THERE!! Jessica don't act like you've never used the bathroom somewhere without buying something. read more

I should've known better: fast food chain, just off the freeway, in a major tourist destination. Sloppy food product, and what's worse, they got our order wrong (asked for a bacon sandwich and got sausage). There should be a section on Yelp where you can mention if the chain got your order wrong - and more importantly, they - can see how often. read more

Zach Ellard(Not sure if that's how you spell his name) was an absolute savior. My girlfriend and I were looking for fuel to keep us awake during our overnight drive up the Golden State. They were closed and Zach made us both two ultimate bacon cheeseburger combos and boy were they delicious! Not only that, but we couldn't go through the drive through with our horse trailer and Zach brought the food out to us! Thank you Zach for the excellent service! Come by and see Zach' he's the man! read more

Best service I have ever received at a Jack In the box! Beautiful fireplace to sit by and enjoy a meal. Clean bathrooms

I live right across the street from this place...lived here 3 years and have been to this jib 5 times, and every time Im reminded not to come back. Well tonight, nothing else open, I'm hungry. Go through the drive through. Okay, 2 cars in front of me, no biggie, 15 minutes later, Im at the window. 5 minutes go by and they don't even acknowledge that I'm there so i drive home without my order. Going inside is no different, even if you're the only one there it takes them 5 minutes to tell you they'll be right with you. Kind of defeats the purpose of FAST food. read more

I wanted something quick and simple while I was camping nearby at Flying Flags. I found Jack in the Buttcrack so I decided to order a Southwestern Chicken salad from the drive thru. Went back to the campground and as soon as I opened the lid, the salad smelled sour, bad, rotten! Drove back over there and complained. Most restaurants will not try to argue with the customers because they're policy is "the customer is always right". Gave back the refund and said this place is not a restaurant. What stupid idiots!!! I called the number on the receipt and they never called back to fix the problem. Nobody should stop by here!!! If you want fast food, there's McDonald's, Burger King or Taco Bell in that area. Wish I can give them negative stars!!! read more

Nasty experience, even by jack in the box standards. The dim lighting and dirty store isn't even their biggest problem. The monster taco looked like it had been once digested already. The curly fries (usually my favorite item) tasted old. And lastly the pita sandwich. DO NOT order the pita sandwich! The chicken is clearly not pure chicken - it tastes rubbery and like it has been mixed with something else. This experience has left me feeling nauseated and lethargic. read more

Took our order wrong. Played stupid. Then became argumentative. Manager has poor customer service skill and she was the one who messed up the order! When she realized she was wrong she told us to leave. Really!? And you're a manager? Horrible Horrible place. And they made the food wrong. Not once but twice! read more

Minimum wage idiots giving minimum effort. How hard can repetitive action be??? Jack, at least hire people who can take an order and deliver correctly... Lazy. read more

Horrible horrible horrible.... Consistent sma portions on sandwiches ... Food was cold, no Manager in site for a refund....

Horrible Service by Ernesto ...don't go to JIB past 10pm. He will tell you to "Move it along". Sounds like they trained him to be impatient

I was booked at the Marriott by my company and there isn't squat in this neighborhood. No healthy options e.g. Panera, Corner Bakery or stores e.g. Sprout's, Whole Foods. 4 days of garbage. Which leads me to JIB. Loved it as a kid. Thankful they have salads and grilled chicken. It had been at least 2 years since I last ate the BOX. Plan on enjoying the next 2 years. See ya Buellton. read more

I don't know why I am reviewing a national fast food chain everyone knows how this works you order X you get X in five to ten minutes. Oh yeah that's because this is not how it worked in this case, how hard can it be? IDIOTS! We order #10 (Sourdough Chicken Sandwich Meal) and Bonus Jack extra "secret sauce" order is read back to us so far so good... Our friends order a Sourdough Jack Meal and, a salad without chicken, and a smoothie... But then a couple minutes after the order is placed the smoothie machine is broken, refund cannot be given without supervisor, well get a supervisor and get the refund... still not a problem but this is where it starts to get fun. Our order comes out it's not a #10 it's a sirloin burger of some sorts, no problem just replace it, blank stare followed with "you ordered a #1 the ticket says #1", "[IDGAF the #1 is more] but we ordered the #10", "I don't know what to do", "just switch the sandwich out" ... 10 minutes later still no sandwich, we approach the counter and receive "we're sorry there is no more grilled chicken we're all out" well WTF why didn't you tell us that to begin with we would have order something different, ok so apparently there going to do that now. Mean while it has been about 23 minutes or so and our friends are just receiving their order it's a Sour Dough Jack and a salad, less the smoothie because the machine was broken. But the try only has a burger and fries on it, the question is asked of the location of the salad and the response "we are all out of salad" is given... again WTF you could not have informed them of that when the order was placed, they could have ordered something else and not wasted 20 minutes. When a refund is asked for some crap about an off duty manager having to do it created additional difficulty. As this is all happening my girlfriend heads back up to get her replacement sandwich, which we are still waiting for, it's not ready and they have "forgotten" to make it, they take a fried chicken sandwich from someone else's order and hand it to her. I can only imagine this further perpetuated the problem as during this whole fiasco another order was picked up by another set of customers missing the fries and with the wrong sandwich. Total elapsed time with 20% on time, in full completion rate: 36 minutes. Wow is all I can say... but at least now I do know where the name JACK in the box came from... What a waste of a post I can't believe I let them take more time away from me :( read more

Needed a late night snack and I ended up here. The "chicken" sandwhich hit the spot. The curly fries were definitely curly. The Oreo Shake had a hint of crack cocaine in it. And yes, many people bag on these peeps working here, but let's face it, it's Jack In The Crack in the middle of Buelltonolompoke! On a good note, the manager is a MANCHESTER UNITED RED DEVIL FAN! Whew I'm done, seriously, if you're craving a burger go to Big Bopper in Solvang. read more

The service was okay. I like how spacious the restaurant is and that it's convenient for drives. However, my food tasted bland and nothing memorable about it. It's cheap and filling but nothing spectacular. My sirracha burger was not flavorful. I'd recommend something else! read more

My big problem with them are their hours. What fast food chain is closed by 9:00 pm? I looked online for this location's hours at the Jack in the Box website and it says 1 am. Drive to the restaurant and it's closed. My car clock showed 8:56 as I watched all the drive thru lights and all outdoor lights get switched off. Isn't there supposed to be some amount of consistency as a franchise? Or at least update the website information. read more

Very dirty restaurant. Food just ok. My visit was on a cold night. They have a fireplace but they never have it on. What a waste. Maybe time to update this restaurant's decor. Newer soda machine was neat, but dirty. read more

If I could give ZERO stars, I would. This JIB tried to rip us off by overcharging, then when they gave us the refund, it was wrong too but they wouldn't show us the refund receipt until we demanded it. So they had to refund again. The order came out so wrong, it demonstrated a new level of incompetence in fast food service. The kids meals were all missing something. The food was sub-sub-par, even lower than normal JIB. The tables were all a mess , so we asked the workers if they could wipe one off for us. They rolled their eyes and told us to do it ourself with a napkin. Avoid this place. You've been warned. read more

Ordered two #24's both breakfast sandwiches were served cold and the bread was dry. Would not recommend this Jack in the box

I would give it zero stars if possible we came to eat here after a party last Saturday and the place was very busy like around 11pm well they were super busy but they were taking super long and we were pretty much the last ones to leave because while we all ate 2 of our friends had not received their order yet so when they went to ask what was going on they said that all orders were already given well they were already cleaning and didnt want to make their order but they started arguing about it that they had already payed and all so they made their order again but they were soo mad and started throwing things basically so they got their order and they were literally kicking us out they told us we had to leave that they needed to close so they turned the lights off and we argued back that it was their fault that they had not given them their order and the lady told us that there were tables outside but it was raining so anyways we ended up leaving and another thing the lady who was making the fries was sweating like a pig and she kept cleaning the sweat with her hands and handling the fries at the same time very grossed out very poor service and b*t*hy attitude! Never coming here again read more

Shift manager was extremely rude. Would not allow the code to use the restroom until I ordered food despite the fact that I had just gotten off the road and wanted to wash up. My family of four at the cash register with money in hand was not enough for the manager to allow access to the restroom. Because I did not personally pay for the order, my wife did, the manager did not believe that I made a purchase. I will never stop there again. It is illegal in CA to refuse water, or the use of a restroom where there is a lobby dining. DO NOT GO THERE. read more