I was given the wrong order after paying over $20 for a single meal. Took ages to get through the drive thru and the person taking the orders kept getting it wrong and I had to correct them. I'll choose a further Jack in the box next time, I plan to avoid this place. read more

There was a hair In my food. Came through had a mobile order and my boyfriend literally pulled the hair out of his mouth after taking a bite. Literally disgusting. If I could give it a negative star review I would. read more

Be careful, ordered tacos ($2) and Jr burger ($3+/-) used my VISA, they added a tip and my VISA was charged $16.96

First, the most important observation: Katheryn R. was probably the most patient and understanding fast-food server I've ever encountered in my (many years of) life. I was completely confused by the choices at the drive-thru menu. In 2025, I bought a burger here once or twice...usually from the kids' menu. Then a few days ago, I heard someone on YT talking about a Jibbie that comes with a Munchie meal. I thought I could get one by ordering from the $4 Munchie menu. Bwahahaha...nope. I even asked what the Jr. Chicken Munchie meal came with and Katheryn and I confused each other. But when she started adding up the sandwich, drink, curly fries and tacos, and the price came to $12, I asked her to please go back to the original order of one Jr. Chicken sandwich and that price was much more reasonable, though the chicken patty, lettuce and dry bun sandwich itself only rates 1 star with me. read more

I ordered a Jumbo Jack WITH CHEESE. And a value fries . Came to $11.01 . There was NO CHEESE on the burger and the fries were just Luke warm. read more

Tasty, freshly-cooked food at ALL hours of the day. What a awesome thing to have in our city. Service is always efficient and accurate. you can get really good value with their meal deals like 4 burgers, 4 fries, 4 tacos for just $17. I also love their cookie shakes. read more

Our phone carrier was giving us free tiny tacos and by joining the app we were able to get free fries. Ordered on the app and then drove to the restaurant and the food was ready. It was hot and since this was my first time here I was impressed. It was empty inside, but it is the 4th of July! read more

Jack in the Box - Classic Tiny Tacos - Fast Food Near Me - Issaquah, Washington

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Being one of the only 24 options on the Eastside, I can always count on this Jack in the Box. They have a incredibly hard working staff, friendly at all hours of the day and night, and I have never gotten an incorrect order from this location. They do very often have a very long drive thru line, at most I have waited near 15 minutes from start to finish. You can also opt to go inside the location to order which can be a bit quicker. Consistent, friendly, and the food has always been fresh to order (hopefully I didn't just jinx myself for stale fries next time!) read more

Jack in the Box - Can't beat a Spicy Nacho Chicken Munchie Meal - Fast Food Near Me - Issaquah, Washington

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Big lines take forever to take order and hand out food I don't think they change the oil to the fryers tacos always taste disgusting chicken sandwich undercooked (raw) read more

I love jack in the box but this location is SO inconsistent. Every time I go my food is different, the ingredients are different, and sometimes its so sloppily put together its like the cook was in a bad mood when they made it. My husband went a few weeks ago and asked for extra sriracha and the cook drowned his burrito in cheese-- seriously? I got my sausage burrito today and it had no hashbrowns in it, last time it had no sausage, and the time before that it had no sriracha sauce in it. I completely understand running out of ingredients but I would rather be told you're out of something and to not expect it rather than send something sub-par out the window-- it comes a crossed to customers that you dont care. I have gotten a huge impression from jack in the box lately that they dont care which is a huge shame, because I grew up with their breakfast and I myself have even worked for the company with top notch service and food quality and this is not nearly the level it should be. Do better, Jack Issaquah! read more

Jack in the Box - Overflowing cheese sauce - Fast Food Near Me - Issaquah, Washington

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"Takes 30 min to make your food after 4 am" huh??Its 24 hours!!!!!!!!!!!!! Only thing open too.

Limpy bacon, soggy bread on the sourdough jack. Churro...cripy outside and slihht inder down inside. Floors are sticky...ewewee. tabkes ledt dirty. Hell Million dollar question...will I come back. Hell no. Jack need quality control. read more

All I can say is wow Antonio... What an amazing human he gave me four extra branches, three extra hot sauce and the smile with the service.

Give me a break! I had to wait 15 min at the store to get my food. What was in my order you may ask- 1 large French fries and 7 piece of poppers. How many orders ahead of me you may ask- 2 Was the drive through jammed up - No Fast food eh? read more

Be careful if you use your credit or debit cards at this establishment. I took a little too long trying to order in the drive-through line, and the cashier lady seemed less than enthusiastic about this after I pulled up to pay. A few hours after using my credit card here, I received notice from my bank that there were some fraudulent charges on my bank account. A couple of weeks later, after canceling my card and refunding the fraudulent charges, I received a phone call from some grifter pretending to be my bank, asking me to log into my bank account so he could "help" me reverse more "fraudulent charges" (from my canceled credit card, mind you). He went so far as to send me an "official" text message from my bank and called me over and over again until I blocked his number. The real cherry on top was this person's smoke detector kept beeping in the background, while he was quietly trying to con me into giving him my personal info. LOL. Scammers gonna scam, but not today, my dude. read more

Dirty. Several Tables were sticky. Floors need sweeping. One of the two stalls in ladies restroom had no working light and toilet didn't work but no Out of Order sign on the door. Restroom was dirty. Counter person was meh, no smile or no thank you. Only one customer inside besides us, at 1:00 on Sunday. Yet fries were lukewarm, my Jr Jack burger was overloaded in tons of ketchup. Ick. read more

It's just ok. The drive through speed is hit or miss. The app is pretty worthless. I just got fries once when no one was in the drive through and it was my longest wait. Maybe they were out? It's amazing to me how much money a franchise owner has to have in the bank in order to own a fast food restaurant for the little bit that they make in profit. I can only imagine that owning one is for a write off for their real business? If you already have millions, why would you own one for $60k a year? That makes no sense. Do you know how much someone would have to make to have accumlated millions in the bank? read more

Ordered through Uber Eats because this location is somewhat distant. My food arrived warm but not complete. I was missing my large order of fries and I tried to get a hold of the restaurant but no matter how many times I called the employees proved completely incapable of answering the phone. How hard is it to put fries in a bag? The incompetence is astounding. read more

I ordered a small fry, jr bacon burger and a chicken sandwich , the fries were cold and clearly had been sitting for the last hour. The burgers were barely luke warm and did not taste fresh. read more

I came here in the morning, because I wanted a burger, and not some breakfast sandwich...I had to use the drive through, and I am completely satisfied. The order was correct, it was hot and tasted fresh. The staff was friendly, and had all the PPE on. The reason for 3 stars?? It was a typical fast food joint.... read more

WAITING IN DRIVETHRU FOR 40 minutes for an online order ready 40minutes ago. No car line movement in 30 minutes. So screwed up - AVOID

OMG GUYS, Literally someone quit MID-ORDER. The cashier gave the wrong order to the wrong customer and was SO PISSED he quit. We then were told to leave because there was only one other worker, the haha So after waiting so long, we were given no compensation AT ALL read more

This Jack in the Box is pretty great. We stop here on the way home after drinking late at night and the people are so friendly. I think one man is the manager and he's really spectacular. I'm surprised even with putting up with drunk people they're still so courteous. Food is typical jack in box. Better than McDonalds. read more

Jack in the Box - Fast Food Near Me - Issaquah, Washington

They refused service to my friend after not allowing him along with me and the rest of the people in my car primarily due to the fact he was jewish and had dietary restrictions. read more

Absolutely disgusting, I start eating my sandwich and immediately notice that it tastes funky, at first I thought it was just the type of cheese, I eat one more bite look down and see the little mold spores in my egg. I waited 5 minutes at the drive through for a moldy sandwich. I paid $8.36 for my meal. I open up my sandwich and find even more mold. I wasn't too fond of Jack in the Box in the first place but this is inexplicable. Congrats you've lost a customer. read more

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Jack in the Crack is the bad boy that you like that you hangout with occasionally and don't bring home to meet your parents. You know he's not good for you, but he tastes so good. This Jack is the same. Tempting, delicious, fattening, but a bit on the slower side. I was there on a weeknight after work and with no one else in the drive thru besides me, it still took 8 minutes to get a burger and fries. That said, I know everything is cooked to order here unlike other fast food places so I forgave him. The food was hot, fresh and good. The cashier was also the manager and seemed a little entertained by me singing with my CD. Location wise, getting in and out is odd. You make the light and suddenly you're in their drive thru or you have to turn quickly to get into the mini strip mall. Food: 3.5 Service: 3 read more

This jack in the box doesn't accommodate large trucks. If your truck can't fit through the line due to height clearance they won't service you and you can't go inside the store due to the corona pandemic. Worse service from the employees and the worse service rule jack in the box has as well. read more

First drive through employee seemed bored and not very into job. Then we realized both burgers were made incorrectly. We went back through the drive through and asked second employee for a refund having decided we did not want items remade. After first and second employee conferred, in Spanish, he tried to say the food matched the ticket, so it was correct. We explained that that neither the ticket nor the food matched what was ordered. (Mods were simple, nothing complex). The guy agreed to a refund but said he to charge us for the fries we ate and wanted our untouched drink back. Overall, terrible customer service as neither employee seemed to actually care. read more

Worst store I've EVER ordered Uber eats from. Took an hour and a half to even start making a 2 simple burger order and not only did it arrive super late... it only had ONE OF THEM. read more

Normally I don't have a problem with Jack-in-the-Box. But I put in a large order at 9:30 at night and they didn't give me a receipt Which I did not discover till I got home. With a $50 order and no receipt I found out that the order was incorrect once we got home. I called the store right away but nobody answered. I left a message. Several days went by and nobody called back. Call the store again today and left another message. I called a different store today and they said just to go by the Jack-in-the-Box in Issaquah and they would make the order right. When I showed Up at the Jack-in-the-Box there was one new confused girl trying to run the whole place and no manager. She said the reason they don't get my calls is that they keep the office locked and there's no manager during the day. I asked her to call her manager to resolve this and she did. However the manager said it was our fault for them not giving us a receipt and he was unable to make the order correct or give me a refund because corporate wouldn't let them. Highly suspicious for a $50 cash order. I tried to go onto the Jack-in-the-Box website but there is no phone number to call and their contact page is broken and you can't even leave a message. I tried to contact them on Facebook and Twitter also but haven't heard back. Hi there, I had a problem with a large order at the Jack-in-the-Box in Issaquah Washington. I used the drive-through at 9:30 PM. I paid cash and was NOT given a receipt. Once I arrived home I realized the order was wrong and I called the store but no one answered. I left a message but no one called back. Several days went by and I called again but still no answer. I left another message. I called a different store in the area and they told me just to return to the store in Issaquah and they would correct the order. I arrived at the store today approximately 6 PM. They were short staffed and no manager on site. The girl at the drive-through was obviously new and confused but at my request she called her manager. but he said if they didn't give me a receipt, That the corporate office would not allow them to correct the order. (seriously?) I have shopped at the store several times and I have an even been a secret shopper for these stores. I find it highly suspicious that they would be unwilling to correct a problem on a large CASH order. Who can I contact to get this resolved? I would like either a replacement of the meals or a refund of the money. I have recordings of the voicemails that I left if that would be helpful and I'm happy to get signed affidavits if necessary. Thank you for your help, Lila York 206-293-4671 read more

We enjoyed a late night dinner here tonight. The food was hot and fresh just like they advertise. I find myself enjoying the food here lately more than I have in the past. Great customer service tonight too. What else can you expect in a national fast food chain? read more

Breakfast supreme croissants. Omg. It will forever change your life in ways you never knew it could. Btw what happened to the really pretty Hispanic manager that works in the early morning ? read more

Everytime I come there during the middle of the night I am told that either you guys ran out of shakes or your shake machine is down. EVERYTIME. I probably try and get a shake there at least twice a week because it is the only place open late at night and I can never get one. There is no way you run out every night or it's down every night. I think the employees are just too lazy to make them not to mention how rude they are about it as well. Like they are put out for me even asking about it. read more

Does your grill not work? 3rd visit in a row ordering a grilled sandwich and receiving one that is not grilled (see photo). Also the coffee is luke warm more than 50% of the time. read more

Jack in the Box - What part of "grilled" is confusing? THIS IS NOT GRILLED! - Fast Food Near Me - Issaquah, Washington

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They need to hire people that understand English and are able to give correct change The idiot working the drive thru window, not only failed at those two tasks, but he also got my order wrong. The amount of stupidity here is astounding. But, considering it's Washington, I don't expect fast food workers to use their brain. read more

drive thru is horrible. had to repeat items so many times. cashier seemed to be annoyed when we asked for missing items we paid for. no thanks. read more

Really bad customer service, rude manager one employee was very kind but their manager or the person with higher authority was very disrespectful read more

Thank you for making my order right. The day crew ladies were very nice and the manager was very sweet. Thank you

This Jack in the Box is always slow...but today I was in the drive-thru for 32 MINUTES! When I finally got to the pickup window they didn't know what I had ordered and had to start cooking then. I ordered curly fries and got a stale, cold mixture of curly and regular fries. This location is terrible! read more

The owner and his daughter are the crankiest people I've ever dealt with. I realized when I got to the window they were charging me for individual items and not meals so I mentioned that one of the orders was a meal. The owner just stood there glaring at me and then his daughter said "I asked you if everything on the screen looked okay and you said yes" she said it with a lot of attitude. And I said all the items were correct but there was a meal... then the owner says to her "watch now they aren't going to want their milk shakes either or they will say they want to substitute drinks for shakes" which of course was not the case. I regret moving forward and paying for the meals after the disrespect. I understand it was a $50 order and a lot to keep track of that is why I didn't have a problem letting them know which items were the meal. It was a $10 difference so it seemed worth correcting. Then I looked in the bag to make sure everything was there because it was getting late and every time we have gone here at least two items are left out that we have paid for. Since we were coming home from out of town we didn't want the kids to freak out and have to wait in line again. More over the fries are often cooked in rancid grease. read more