I want to start by saying each and every person I encountered here was really nice. I dealt with 3 separate employees, and they were genuinely kind. That said, the overall experience could have been much better, so let's chop it up!
Some of the issues may appear minor to you, but they are all issues that bother me. It was a cold and rainy night, and we sat near the door. The draft was an absolute killer. I'd recommend limiting seating there to avoid this or to have some form of forced heat to compensate.
The noise was off the chart, the women next to us were literally yelling, not because there were nut jobs, but because they had to in order to be heard over the roaring interior noise. This place needs to consider some form of noise dampening on the wall, ceiling of floor to limit reverberation, because it was borderline debilitating.
Last was the slow service. When it takes 5 minutes for you to get water. Its clear people are not efficient. It also prevented us from ordering drinks, because why order drinks if you know getting a refill is going to be a hassle. We placed our order and since this was our first time here, we didn't know what to expect. Our server wasn't really a help, when we asked questions about items, he basically repeated what the menu said. We read, but we wanted more detail on preparation and seasoning. For anyone that has been to Mexico, you know food is a flavor explosion, I wouldn't assume the same is the case in Issaquah.
We saw what appeared to be our meal about 10 minutes later on the kitchen ledge and we saw 3 employees shuffle it around grabbing and serving other meals. About 10 minutes later, ours was served and it was the same meal that had been sitting on the ledge for 10 minutes. It wasn't hot, it wasn't fresh and it wasn't appetizing. We were hungry, so we ate, but I'll be honest, It was an overpriced attempt of nouveau Mexican food. This is not a place that is going to attract Mexicans or Hispanics, because it's not authentic. It takes like Suburban white bread Mexican food.
My guess is this place is a bar first, restaurant second. Also doesn't help that most people here are afraid of salt and spice. Had the food been hot, it would have been a different experience, but I saw and tasted enough to know my instincts about the overall flavor of this place was correct. I'll close by saying, I'm happy I didn't post this review last night, because I had a feeling I should wait and I'm glad I did. Food Poisoning is no joke and we got it. Either food was not handled well, or leaving it out and not serving it hot cause up to contamination. We tag teamed the restroom all night long. I can only speak for myself. But that was the only food I had yesterday outside of a Reeces cup and that Peanut Butter Goodness ain't ever turned my guts inside out.
I should have paid more attention to reviews, many claim the quality of this place has declined and I can concur, it can only get better. read more