I went to this location today 8/16/23 with my boyfriend and a couple of his younger cousins 14-18 . We all order food sat down to eat mid way me and our youngest cousin (14) needed refills but the soda machine in the dinning area was not working , not thinking anything of it our youngest cousin waits in line alone to ask the man at the register if he could fill our cups . She comes back and proceeds to tell us how the man at the register was asking her who the guys she came with ( her cousin and brother ) were and if one was her boyfriend or if she had a boyfriend because she had " such a beautiful face " !!???!!! This obviously made her super uncomfortable so uncomfortable she left our cups on the counter and walked away . I couldn't help but say something and ask this grown man maybe late 40s Early 50s if he likes making little girls uncomfortable & why he felt the need to ask a child inappropriate question when alone ?? He began to stutter and say sorry , his name is Juan he seems to me a manager of some sort so there was no point in complaining at the location so I will be calling corporate reporting how they have an employee who preys on kids working at their facility! Words can not express how discussed I feel Juan was bold enough to be inappropriate to a child while accompanied by adults imagine how much worst it would have been if she was alone or how many other kids he's made uncomfortable or even how far it's gotten with other young kids just trying to get a bite to eat .. read more

This is spot is the best in laguna for fast food they serve right away and people there they are friendly

I come here about 3 days a week for breakfast since it's the only drive thru place on my way to work. I mostly get helped by Gabriela and Cecilio. They are two of the sweetest people ever and give me a great start to my day. Thank you for your positivity and always making my day brighter read more

Oh my, only checking in to report the lady at the register this morning at 8:40osh.... moody!

Convenient location along PCH in Laguna Beach, hop in for a quick cheap burger or sourdough Jack. Breakfast served all day. Use coupons if you can! read more

The management OR the owner are less than. I've been going to this JITB for over 35 years and in ALL that time they STILL don't have it together. There is ALWAYS a part of my order NOT in the bag and the other day I requested cheese on my spicy chicken sandwich and they failed again AND my tacos had NO cheese. Think it's time to call corporate read more

Myrna was no helpful in anyway. I tried using a coupon but she would not allow me to because I didn't let her know before paying. She basically wanted me to buy more food from them. I mean what did I expect.. only low lives work there. Probably pocketed that money I gave her, management please check your workers read more

We were desperate for food late night. I remember Jack in the box being OK. I was very wrong.

"Cicilio" or whatever that things name is is extremely rude. We asked for a medium lid and she said they're over there and rolled her eyes, we sat he down real quick and told her that there wasn't any left and to stock it, like a slave she is she did it. Very poor customer service. read more

Honestly.......... This place is trash your customer get ignored for like 10 minutes while they ONLY serve drive threw. Don't come here... they ignore you, it's not worth the wait to be honest. I wouldn't tell anyone about this place, my little brother that is 2 years old could give better customer service read more

Jack in the Box - This is me waiting - Fast Food Near Me - Laguna Beach, California

Yes typical fast food right on the main drag! The two stars go to the ocean view. The service was crap and cold no hello kinda yeah you ready?! WTF even then all I asked was for was a drink then you walk off! Hello need a cup. Restrooms were in need of cleaning and when a customer mentioned this it was scheduled for later she said guess napkins should be brought in as none were stocked the customer said and again later schedule was set! read more

Jack in the Box - The only thing good about this place! - Fast Food Near Me - Laguna Beach, California

Awful. Ignored at order speaker. No change given. Long response time to order. Bad mannered order taker. Food nasty. Manager needs to evaluate Sunday late night employees for customer service and/or raise the hiring bar. read more

There is no handicap accessible restroom that has bars on the walls near the kindergarten child size toilets. My brunch burger looked and tasted like it was cooked an hour ago...dried out cheese dried out burger and smashed flat croissant. No thanks. I asked the woman where the handicap accessible ladies room was and she said we don't have one any more Just use the big unisex one No bars on wall to assist person using a walker or wheelchair read more

First thing I told Tomboy in the drive thru was I needed Ketchup and hot sauce and totally got ignored couldn't even enjoy my food..

this jack in the box is ABSOLUTELY disgusting. i came in to use the restroom, not only was there piss ALL over the toilet seat there was no toilet paper in the bathrooms. The tables were disgusting, i literally cannot imagine how disgusting the hygiene and the food is in there read more

I was walking past this Jack in the Box coming out of a nearby restaurant and noticed the outdoor seating on covered patio on PCH in Laguna Beach. That's got to be some expensive real estate. #mindblown. read more

Jack in the Box - Jack in the box with nice outdoor seating on PCH in Laguna Beach. #mindblown - Fast Food Near Me - Laguna Beach, California

Three Words: Horrible Customer Service. Went there to get some breakfast this morning. I ordered my usual Chicken Sandwich but the patty was very thin. I am no engineer here but it was not even 5 mm thick. I was disappointed and asked the lady whether it was the regular sandwich... Her: this is how it comes Me: It is too thin and it doesn't look like that in the picture or where I have got this at other locations it looks way different so can I have it remade please? Her: why Me: because this is what I usually gets and I know it doesn't look like this Her: so She was really rude! I would have expected her to give atleast some complimentary fries but I had to pay for my COLD fries and the drink. I will never every go to that location or let alone any Jack-In-The-Box now. read more

We don't have a Jack in the Box on the East Coast, that I know of, so when I walked by, I had to stop in. The went with the loaded hot sauce fires - delicious. I also opted for a Fanta float, which brought me back to childhood. My food was ready quickly and the staff was lovely. read more

--Here's to your Taco, which is unchanged since I had my first one in 1968.... This thing's fried to a crisp with potted meat "pate" and Velveeta-like cheese. Fresh lettuce and Jack's own special hot sauce are dropped in as flavor accents. And you get two. For those of you lining up like a bunch of obedient and orderly school kids at that "QSR" Mexican food chain with their delivery semi-trucks that have a chrome'd turd logo on the side, try living it up for a change. What else did you get from Colorado? Banquet Beer? Middling overpriced ski resorts? John Denver? Snowed-in hub airports? --Kudos to your Buttery Jack which tastes as good as the Classic Ruby just down the street. Our first born, who only likes the bun and bacon part, handed me the patty, which looks and tastes like a smaller Prime Burger from Morton's, but with more garlic and butter. So now you know where I go for my three favorite hamburgers. Forget In and Out...it's a bad Habit. And it takes 5 Guys to make a crappy burger which costs too much Mooyah. Sorry...I could go on. So what if the only organic items are the plants in the parking lot, Jack's an institution in this neck of the 'hood. read more

Got threatened by man in dark grey caddy that he would have my truck towed even though we bought food and were merely hanging around to meet the rest of our party. But he didn't say anything to the Subaru next to us who parked there to go across the street and get subway. He was just sitting in the parking lot in his back seat. Creepy and deuchy the parking lot wasn't even busy read more

workers here are super rude to a 5 year old boy asking him for money to get more ranch. please remind your workers to be nice and not rude.

Went back and had much better service than last time, employees seemed to be in a better mood

Customer Service isn't a highlight here, but my food was hot. Thank you Miss Lyft Driver for taking me after a night of drinking and ratchet playing. read more

Now, I must say I only ever really eat the fries when ever I go to Jack in the Box, so this place was great not a soggy fry or weird looking ones in the bunch.. I can't really write a review on the rest of the food, so i'll leave that to my fellow yelpers but i will say that the fries were amazing.... So if your on vacation or if you live in the area and feel like being a rebal and wanna eat something thats not tastless, gluteen free, fat free, no salt and high in amazing try the curly fries.. read more

Extremely poor customer service. I called ahead to make sure I could still order because I don't like ordering right before closing. When I arrived they denied me of my order and one employee gave me the middle finger. I will never go there again. They need much better employees before I even consider going back (NOT likely). What an awful experience. The owner clearly can not coordinate a nice and accommodating team. Would rank 0/5 stars if possible. read more

horrible service. these people do not care whatsoever. they forget multiple items every time i order. they don't even say sorry. the first time i didn't care, but it gets annoying when i have to go back every time because they forgot something. read more

AMAZING CUSTOMER SERVICE! I was passing by looking for an open gas station to make me a hot coffee and couldn't find one. I came to the jack in the box cause it was the only place open and they informed me the machine had been turned off. I asked if he knew if there was any gas stations in the area since I wasn't from around Laguna he was nice enough to turn on the machine for me and make a coffee! Thank you so much Victor! read more

We like this location because it is close to the beach and staff is friendly We go back read more

The employees here are simply rude, unfriendly and loud. Cashier stood glaring from the register, never greeted me, or said anything. After a minute of awkward silence I asked if I could order. She replied, "yay, you came in here didn't you, what you want". I ordered, she didn't say thank you and when I said thank you to her she replied, "yay". Left me food on the counter and walked away. I said excuse me a X she replied, "yay, what you want now"? I asked for hot sauce and she huffed and threw them on the counter. The worst service of any Jack in the box ever. Most locations do a nice job. Avoid the woman with the bright pink, unflattering lipstick. She's the worst! Nasty! read more

I've been coming to this Jack in the Box since I was a kid and never had any issues. Just recently though at the fast-food window I would run into an employee named Victor. Honestly, Victor is probably the best employee J-Box has had. He's funny, asks about my day, gets the order out fast, and gets my long-ass orders right every time. read more

staff hate their life. 3rd time I've been there they always leave something out. When you ask for more than 2 condiments the guy in the drive through window gives you a stank face. Today they forgot my drink I go inside for it and they STILL gave me the wrong size. At that point I didn't care to get a Large I just wanted to get out of that place. Trash read more

I definitely do not recommend this place, they put drive through orders first and ignore the walk-in customer horrible customer service. I waited 10 minutes and no one took my order. They don't know how to take orders switching between the drive-thru and walk-in. I advise to go to in-n-out a couple minutes away~ read more

Nasty ass restroom... piss all over the seats! Smells funky too...it's laguna, it should be clean!

do not go there if you "want it your way" because you will not get it. it does not matter how nice the order taker is because that's all she is ... does not matter there is a manager on duty ... you will get whatever they serve you unless you speak spanish!!!! This is NOT MY FIRST TIME AT this Location....IF And that's a BIG IF I go back MY ORDER WILL BE FILLED AS ASKED OR IT WILL NOT BE PRETTY!!!! read more

Of all the Jack in the Boxes that I have been to, this one by far is the WORST one out there. I came in to get something to eat but there was only 4 people there waiting for their food, so I walked up to the counter and waited, and waited, and waited. There were 4-5 crew members working there and NO ONE even acknowledged my existence. So, I left the restaurant and have vowed NEVER to return to this Jack. read more

Always has been a great late night snack but as of this week has decided to no longer serve late night guests. Manager was very condescending and rude. Would love to support them but can no longer due to recent service. read more

Every time I come here I'm asked to pull out of the drive through and wait in the parking lot I thought this was supposed to be fast food Done with Jack-in-the-Box read more

The service was subpar. I ask for two ranches and extra sauce, she then argued, "i already put one in the bag" and proceeded to shut the window. I purchased 2 sandwaches,fries, and four tacos.I would have paid for the extra items but she closed the window on my face and just stared until i left. read more

Worst visit ever!! I waited about 10 minutes for 4 freaking tacos. I went up 5 minutes after waiting and WHAT DO YOU KNOW my tacos were just sitting there. The drive thru lady grabbed two and put it in a bag for her drive thru. I asked her if I can have my tacos. She goes can you give me a minute but can tell she could care less. 5 minutes later she asks for two more tacos to be made. WTTFF. If I got her name I would put it here but It was so irritating. Why work somewhere when you don't have what it takes to give good customer service, pinche veija que no vale read more

After a few more successful breakfast sandwich experiences, we struck gold here ordering take-put for 8 non-fast-food eaters during extended Stanley Cup playoffs overtime. The reviews amongst the group were raving -- as no one expected anything positive from Jack in the Box. Burgers contained visible amounts of quality tasting beef, and best of all, the 'feast' cost a paltry total of $60. Only caveat, the members of the group had been drinking, but either way, everyone really enjoyed the meal. read more