Food there is good as always, but not so good to make up for the passive-aggressive service.
I have no idea what the issue is with the buy that works here, but we are done with this location. We came to this location of La Sirena Grill every couple of weeks for the last six months. This week July 3-10 we were here twice. Both times Mr Beard-face had his panties in a bunch. He apparently has an issue with treating women nicely. He hasn't treated me rudely directly, but my wife is another story. Both times we were at the restaurant this week, I was around the corner and in earshot of this guy. I suggest he find a new career.
We order takeout and add always include a tip. Even after he was a complete jerk the first visit during the week, we still included gratuity on our takeout order for our second visit. Hey, I get people have bad days and always give the benefit of the doubt on the first one. But a second time in a week, we will take our money somewhere else. I don't need to give gratuity is someone who isn't gracious.
The first experience this week was getting chewed out because we sat in the seating area after getting our call in order. Apparently it's not open seating any longer, and you can't order ahead and get a table when you get there. We have always done this, but now it's not allowed all of a sudden. No worries, after getting yelled at by Mr Beard-face we left. It was clear he was trying to appease a group of older tourists who made a stink that there were no tables available at this takeout restaurant. Why not do a show for the people that will never come back and irritate the regulars? Sounds like a great strategy plan for return business.
The second experience was takeout that we were just picking up and leaving with. This time it was the question of do you want sauces? Yes, please these types... A return with the salas and being handed them, and then being placed in the bag. Then the statement, "I have to charge you for those as it's expensive". Okay... nothing is said while going back inside to get them, nothing is said as they are being handed over... but the statement is made after they are given over and placed in the bag. Once again it's never been an issue before to get a single 2oz green sauce, but on this day when there are a dozen people standing around to order, it's an issue. How about this: 1) take the 55 cents out of the tip we left for the takeout order. Or 2) say it's an extra charge BEFORE you go and get it and hand it over.
Let me do some math for your manager... we came
an average of 2x month and spend ~$22 for the two of us each time. 24 times X $22 = $528 year. (That is without us bringing our friends to the restaurant which we have done several times.) Take the $528 and take 10% for the gratuity we give on takeout orders ~$53 a year. 528 + 53 = $581. Not a tremendous amount of money, but compare it to 0 visits a year X $0 going forward. We are absolutely thrilled to take our ~$600 to other places without passive-aggressive service. read more