Great Night Shift Service I had a great experience with Maria during the night shift at Jack in the Box! She was very friendly, respectful, and made sure I was taken care of. Even during a busy night, she stayed patient and professional while helping customers. You can tell she values teamwork, reliability, and great customer service. She definitely made my experience better. read more

This JACK IS AN ABSOLUTE CIRCUS! If you order through the app for more than 2 ppl you'll always get a free item or leave the window with something missing from your order.. no wonder there's always a new Clown at the window when I stop by. This JACK SUCKS!!! read more

Jack in the Box - This JACK IS an Absolute CIRCUS, They suck! - Fast Food Near Me - Long Beach, California

I used to go to this location back in the day and it wasn't bad. Now I go there and I was served old food and rude customer service . Never coming back again. And I like Jack in the box too! Oh well , time to move on . read more

The customer service is terrible. Employees on cellphones. Unhoused individuals inside. The homeless gentleman was cleaning instead of employees. The tacos were good but the hamburger was terrible and overpriced. They did not get my order correct. Would not recommend. Very bad Jack in the Box. . read more

See all

When I get home from a night out , I will order 2 crunchy tacos and if I'm extra hungry I'll get their jumbo jack with cheese! I eat the burger and tacos with taco hot sauce yummm!!! read more

Terrible service! Perhaps the longest I've ever waited for "fast" food. Burger and fries were average at best. I read where JITB is going to be closing some locations soon. They should start with this one. read more

Yall suck in service I got my order wrong twice Like how hard is it to get the right sandwich in the right bag yall had one fucking car in line which was me get yall shit together bro damn read more

I was starving, craving for eggrolls and I saw this one. Decided to dined in instead of drive thru. Small dining area but clean enough for me. My eggroll turned into a Jack Spicy Chicken Sandwich instead when I saw the whole menu and didn't know what to choose. Got my food and enjoyed the meal. It wasn't busy and the order was a breeze. I think the manager took my order and saw him cleaned up the dining area while I was eating. I was surprised that a medium drink was big. Good thing I didn't order a large. read more

Jack in the Box - Fast Food Near Me - Long Beach, California

See all

This place always gets my orders wrong and when I call the store to complain nobody ever answers. An employee there once told me that they don't answer calls. Hector the manager is rude and unprofessional. If he doesn't like his job he's at the age where he's more than welcome to retire instead of bringing that store down along with the rude employees. read more

Worst experience ever ! Cashier Maria s was so rude ! I paid $53.80 . Was missing one sandwich and had to come back and I ask her if she can remake my food since she had missed one of my sandwich & she came out with saying will that's not my problem . When I waited 20 mins in line . Just so she can't even remake my food .. read more

Customer service was nice today when I asked for change! They gave it. I was looking at their menu and they have some good items. I usually get the salad which is now $8.75 and or $13 for a combo which blows my mind! Prices are inflating. Gotta shop smart but I guess you are paying for convenience, which is important and high demand. The ambiance they can clean it up a bit more. Overall it's ok. I don't eat at Jack anymore but if I had to I'd get the salad, or the pita. read more

Sitting in the drive thru as I type ... how are 24hrs but closed at 4am? Should be a sign or something to avoid this ...it's giving someone should sue for the misleading information... read more

If I could provide less than one star for this review, I would. I had a disappointing experience at the drive through of this establishment on Thursday, 06-26-2025, sometime around 2:45 pm. I politely inquired with the manager, who I was told was named Robert (middle-aged Hispanic man) whether they offer a military discount. He explicitly stated that they do not offer any military discounts.. I also requested a senior citizen discount since most other establishments I've visited are willing to offer at least a senior discount when they can't provide a military one, however he also declined. Seeking clarification, I asked a young Hispanic cashier about the discrepancy. He mentioned that he was sure they did honor military discounts and could not explain why the manager refused. When I tried to further discuss this with the manager, he pretended not to understand English and rudely walked away. I asked the young male cashier if he could call, the manager back at which time I heard the manager tell him to say he was on break and unavailable, essentially avoiding the conversation. This manager seemed to have some hostility towards military personnel and refused to extend any courtesy. This lack of professionalism and customer service left me disappointed and unlikely to return. Aside from all the negative energy I received at this location, my order was missing items as well. I don't recommend service members support this establishment if they're not willing to show their appreciation for us by providing a mere discount upon request. read more

Lady on drive thru sounds like doesn't seem like happy at work. I ordered strawberry shake and she was giving me something else. She asked if I want dressing for my chicken strips and then did not come back. And so I drove away. Came back on the for the chicken strips, not even apologetic, and still I have to ask for dressing read more

I use to come here a lot.. this will be the second time I pulled through to this location to order their number 5 double smash Large. Both times I got a single and undercook burger.bun not even toasted (tasted doughy). I understand messing up here and there but this is consistent. Felt really ripped off considering I paid a little extra to get two patties. Not only that.. the person taking orders had a hard time understanding me. .. all she said was "what else" what else. Even had to yell through the speaker to get my order understood. When I pulled to the handout window .. no hello no hi.. didn't tell me a total, just reached for my money... I don't expect the best service especially for a Brand like Jack in the box.. but damn get my ducking burger right for once. Just once.. I'm not even complaining about my cold fries. Just get my smash burger right.. and cook it like every other JITB location out there that does it right. I hate this location. The quality of food and service is so bad it made me write a review. I haven't touched yelp in so long but this recent visit for me was BAD. I am so mad at myself for going there and spending so much for garbage. read more

They always leave out some my order we pay for. Food is ok but not great. This has happened three out of the last three visits.

This review is not for the workers. It about the food quality. Beware!!!! Metal in the food!!! read more

Jack in the Box - Metal - Fast Food Near Me - Long Beach, California

See all

It's a no for me no one is in front of the cashier! They take too long to take your order. They worry more about the drive-thru then the front counter. All employees are on their phone! Also employee don't smile and greet you right.. Manager needs to be more aware of their employees. read more

I love me some jacks my fav is the jalapeño popper Junior jumbo jack onion rings, chicken strips

Horrible service overall, waited about 3 minutes at the drive thru box to order my food, then when I received my food I asked for buttermilk (had a kids chicken nugget meal, large curly fries, 7pc jalapeño, and large onion rings) when I asked for more the guy walked away so I waited and a young lady came to the window asked me it something was missing I then requested more buttermilk and had to pay. No problem make sure I get a receipt, then the guy comes back with an attitude. Get home everything was cold except the jalapeño poppers, my kid chicken nuggets only had 3 instead of 4. NEVER GOING BACK TO THIS JACK IN THE BOX, spent 26$ for cold food and poor service. read more

came here to eat late night the employee was rude had so much attitude and wanted to try the t-pain meal to get the air freshener and the employee said there wasn't any as we clearly seen them in the back read more

Great food and good/fast service. Very polite and nice. Willling to come again. Also bathroom is clean.

Came to this location at 1am to get a "quick" late night snack. There were 2 cars in the drive thru and it took 30 mins to get my order...

CUSTOMER SERVICE. This Jack in the Box is horrible. Today I ordered the value curly fries, and I observed him just go over and scoop up some curly fries that were already cooked. So I felt them to see if they were hot, and of course they were not. I kinda shoved the bag of not even warm curly fries back to him. He didn't like it but I felt like I gave him the same respect he gave me as a customer giving me curly fries that had been cooked who knows when. He tried to tell me don't shove the bag back to him, and I said don't serve me old fries. So when he made my fresh order he put as little as possible in my order, plus their oil is old and need to be changed. I will not look for a actual real response back from them, because the Manager at this place has never contacted me like their corporate office said they would, the management at this place just don't care what you think about them. They getting orders to you fast is better than giving you fresh cooked hot food. So while waiting on my hot fries, I observed them constantly give customers food that been cooked much earlier, tacos, fries etc. already cooked and bagged as customers ordered, unless it was a burger. Tacos just sitting there, and the girl just cooking them and they just sit until someone orders them. I saw why when I order tacos they are not hot, with wilted lettuce inside. You cannot even get your sodas from the machine. I was there once and they had a guy with a scoop and a bucket scooping out the ice for the back without gloves,matter of fact no one there wear gloves. read more

BAD BUSINESS ! Placed a special order 2 jumbo jacks PLAIN ! Combo meals with onion rings and large cokes extra ice cream ! Burgers came with cheese , no onion rings - fries , cokes had maybe 10 pieces of ice in it ? . 2 guys standing around doing nothing , 1 girl at window taking orders and bagging food , asked for 6 packets of sauce got 2 only asked for 4 more was given an attitude , THERE IN THE BAG ALREADY ! , asked for 4 more and a ranch for wife's egg rolls ? . Was told ranch was 75 cents ? Just spent 35.00 on food ? You're going to charge me 75 cents for ranch ?. 9 cars in line waiting now so my order can be done right waiting for onion rings to cook. Finally got all my food onion rings were burnt /dark brown /hard. FOR WANTING 20.00 AN HOUR FOR THIER WORK THEY REALLY SHOULD HIRE PEOPLE WORTH 20.00 AN HOUR THAT WANT TO DO THE JOB THE RIGHT WAY ! read more

I'm really not trying to be a Karen but seriously? I ordered a chicken fajita pita and I got home to a bag of pickles. I get it, it was busy but if you were too lazy to actually even consider attempting to make my food, I would've been happier if you guys just said that. This is below low. If I could give this negative stars I would, this is screwed up. read more

Jack in the Box - Fast Food Near Me - Long Beach, California

My food was tampered with. I think they put cleaner or some chemicals in it. It tasted HORRIBLE. I spit it out instantly. Super pissed.

Young man at the drive thru charged me for 3 orders of tacos but only gave me two orders. The one time I dont check my order!

Food was fresh Service was not there 3-4 cars in drive thru, 1 person waiting in lobby for food and I'm in line. While waiting for about 10 minutes. Not even an acknowledgment. No Hi; I'll be there as soon as I can. Once I started leaning over the counter to see what taking so long (someone finally said we'll be with you in a sec..... 5 more minutes go by) their still taking orders through Drive-thru and maintaining 3 orders on screen. Looked as though a cashier came back from break. Then he took my order. I figure I'd fill out the survey to get 2 taco. Allow the normal reporting between stores to help correct performance. Guess what Receipt didn't print visibly. Response was the printer messed up. So I asked if there's a number I can call. Nothing. Asked for a manager, I got the shift leader instead. Upon talking to him, he said the same thing about the printer. Didn't know about anyway the store has for a customer to express feedback. I expressed the value of just an acknowledgment/ communication with the customers in lobby goes a long way. He tried to downplay my statement like he wasnt the one in charge. Until I reminded him his position was shift lead meaning he has the responsibility of being a Leader. No sense of urgency No friendliness No accountability from the shift lead Bare minimum team work Ultimately quality of service shouldn't go out the door because your focus on drive thru speed Total time to buy 3 egg rolls 20 min. read more

Jack in the Box - Receipt - Fast Food Near Me - Long Beach, California

Talk about unprofessional!! I came in and the guy wouldn't get off his phone to help me he made me repeat my order as if I was annoying him! He was texting and didn't even acknowledge me! Then I got my order and took a few pics for my review he followed me out aggressively and I have no idea what he said to me but started taking pictures of me and my car and as I went back in to ask him why he said bc he knows I will complain about him. I was going to cal the police for his aggressive behavior! I'm sure she still has those pictures soooo unprofessional!!! I am appalled! I called corporate and left my info but have not heard back yet! read more

Tf is up with Jack in the box lately they've been messing up every order. Asked for two jumbo jacks with no cheese and they put 3 slices of cheese. Not only that, im missing all the condiments and vegetables. How do you fuk up that badly. I usually check but someone ordered for me. The receipt says my exact order too. Train your employees again read more

Jack in the Box - Jumbo Jack with cheese and no vegetables nor condiments. - Fast Food Near Me - Long Beach, California

See all

Very Rude the kids there all dress and act like Edgar's. They all wear ankle Sox. Order was wrong shorted us a few items.

The food was spot on. Itzel was prompt and patient. Very fast. I went twice in like 20 mins and both times she was at drive thru.

Legit the worse jacks ever no matter what time of day their shake machine is always "broken" not once have I been to this establishment and have gotten a shake cause it's always "broken" or "just broke" I think y'all just to damn lazy to clean the machine, ain't no way in hell that machine stays broken every day. Most annoying shit ever especially on a hot day. Other then that this establishment is alright I guess I'm done ranting now Fix that machine and maybe I'll change my review read more

I received very good service. The food was good. Mid morning Sunday. Not too busy. Good attitude, the whole staff. My only problem was a gentleman, that appeared homeless came in, brought a use cup in from not Jack in the Box. Went to the self service soda bar, rinsed it out, and got a drink. Very unkept, hands appeared to be dirty, clothing torn, dirty, didn't fit, and were women's sweat pants. He was a guy. Then he sat by the back doorway, and continually ask to use the bathroom. I would of liked to get a re fill of my drink, but I had a hard time finishing it. But it worked out for the better. I don't need to be drinking two sodas just because the second one is a free re-fill. read more

Jack in the Box - They allow homeless to use the restroom and use the self service soda machine. They just bring in a cup. - Fast Food Near Me - Long Beach, California

Waited in line to find out when I get to the screen to order that they only accept online orders terrible like put a sign instead of having us wait in line I even told the lady that I waited and if I can order she said no 4:30 am I just got out of work thank you jack 24/7 my ass read more

Little to no fries and no ranch. Service was great, ambiance felt a lil off, but then again we were drive thru so. But the main thing was the food, the fries in particular. read more

Since when they have good treviews or good manner?? I'm so freaking angry at the person who order in drive-thru. Don't even say "THANK YOU" or not even say "HAVE A NICE DAY" my day was really good b4 I enter Jack in the box. What a bad service ever I had??? I think they just want $$$$$$$ NOT GOING TO THIS LOCATION AGAIN!!!! read more

Seriously horrible customer service! Each time I decide to go, it's because I want something specific and either they don't have the food I want or they make it incorrectly. More recently, I went through the drive thru and the young kid just says "what can I get you?" Instead of greeting people and then doesn't repeat the order back and none...I mean NONE OF THE STAFF, including the joke of a manager they have tell you what you're being handed. They just give you the bag and say nothing, and you have to ask for condiments and napkins. Wish this location would just hire personable people. read more

I ordered my food via the app at 10:05 PM and I arrived about 2 minutes later and advised the drive thru employee I ordered via the online app. After many minutes arriving to the window the employee asked me to please pull forward to the parking lot and they would bring my food to me. It was 10:46 PM and I decided to leave because no one would come to the locked glass door and no key answered the phone number I found online. I never received my order. I should have known something was wrong when I noticed 4 other cars waiting in the parking lot and later another car parked along my truck. I'm very disappointed in this location. Go to the one on Atlantic & 36th instead read more