The young man that was at the drive thru window tonight is the type of customer service I would love to have at all drive thru windows! His customer service and mannerism is above expectations! He deserves a raise! read more

This review is about the service at this location. There is a young lady who works the drive thru named Kimberly who truly understands superior customer service. I drive thru this place every morning heading to work and order the same thing, after Kimberly heard my order for the 3rd time she recognized my voice and knew who I was. If I had my own business I would hire this woman away from jack in the box She really should be in charge of customer service teaching people how to deal with people 10 stars for her read more

Would never eat here again.... About 3 weeks ago I ordered a special that came with a drink fires a burger and 2 tacos called the big deal. I left withought checking the bag and the tacos were missing got to admit it was my fault for not checking also but I was on hurry back to work from lunch. I called spoke to a manger she said she wrote my name down to go back after I get out of work to get my tacos. I get off work go take my receipt and tell the girl in the front I called about the tacos she checked to see if my name was written down and it wasn't the good thing is I remembered the managers name I spoke to so the girl tells manager on duty the situation and the manager on duty tells her to give me those tacos that have been sitting there for a while in Spanish obviously the manager didn't notice me bc she was to busy eating in the cooking area in stead of the brake room or the dining area and dint know I spoke Spanish also so I responded back in Spanish and told her she can keep her tacos that I use to wark for jack in the box which I did and I would call the corporate office and report her and so I did. This is the thing when you order from jack in The box always ask for your food fresh no matter what and always treat the people when you order food in the drive-thru nice bc I seen what people do to peoples food and you always need to remember there the ones who make your food. read more

Then I tried the Portobello Mushrooms, charmed me with the sandwich, as I am Brazilian and there does not have the Jack in the Box, will miss the sandwich, I hope one day we can have in Brazil !! Very good! read more

Jack in the Box - Portobello Mushroons, delicious sandwich!! - Burgers Near Me - Long Beach, California

I paid extra for curly fries and they decided to give me 3/4 regular fries and a couple curly fries on the top to look like I got all curly fries, and the curly fries she did give me taste old. Not pleased, could have just told me there was only regular fries and save me the time and money. And the disappointment of not getting what I paid for read more

We've all pretty much grown up, and I use the term grown up loosely, on seeing a Jack In The Box on every other street corner and, by now, take them for granted. Well I'm here to say that to dismiss JITB as passe my be a big mistake. Three times a day? Hell no. Three times a week. for lunch, maybe. It's quick and cheap, so am I, and they always have specials posted in the window(s). Get the specials. Always good advice at any eatery. They are some of the best deals around. Also be wary of the drive-through guy in the BRT, Big Red Truck, that'll be me. read more

So it's 2:39am, pull up to order, no one answers. Wait like 5 minutes pull up to The window, See a guy in a burgundy Nike Hoodie bent down on his phone feeding money into the safe. Leaves us hanging at the window for another 5 minutes, finally opens window, yeah what he says... Un yeah can we order, sign says you're open. Yeah sure I guess what did ya want? What I want? Not to wait 15 minutes for you to take my order. Then he's asking someone yeah is that other girl Here, what her name Mia, is she here..... Dude at this point I wish I wasn't here... It's 2:59 I wrote this review and still don't have food...... Suddenly I see Like 3 people I guess nap time is Over. I won't come back Here again. Your staff sucks, oh look its 3:01 I got my food. And no receipt given.... Of course and the order is wrong..... read more

I usually love Jack in the Box but this venue is Not a place to go to! ill rather eat at Carl's Jr or McDonald's right across the street that can provide better service then this Jack in the Box. Ordered a chicken Sandwich and a soda and took 20 minutes to order and receive it. What a waste of time read more

Love coming to this jack in the box always Excellent customer service from Felipe & Edgar .

We will visited that Jack-In-The-Box location sometimes, but it is a shame to us because the Cabrillo Students are coming to that location to ordered some food. It is doubtful to us. I was ordered a greasy Bacon Ultimate Cheeseburger with some fries and soft drink, but they are too greasy and unhealthy to me. My mom orders some two monster tacos to eat something, but she was disgusting to the food. The customer service was so faster and the managers and employees are good service to us. The public restrooms are seriously filthy and ugly because the restrooms are vandalized and the toilet seat and dispensers are really scratched with graffiti, right? Are we going to that location again? We won't going to the location anymore because the location is so disgusting and the food was so greasy. read more

I live right down the street over the bridge and off of Golden. This location is by far the worst! It sucks because I always give it another chance & the workers always f**k it up! 1.) Whenever you go to a "customer service based business" you expect to receive customer service! The employees are always so damn rude not willing to help at all. They basically give you a verbal "middle finger to the face & an oh well not my problem attitude." 2.) They never get the damn orders right. Like for example today I wanted a breakfast sandwich combo with egg but my boyfriend wanted the free sandwich it comes with (used a coupon) without egg how do we get our order both with no egg?! Morons took it that's how! Can't even tell you who took it because we didn't get a receipt. 3.) Going back to 1 & 2, the only people competent enough to help or take our order was a female manager I've seen there maybe twice, but most memorably once. I had a coupon that didn't have the code on it so the employee just kept giving me attitude saying she couldn't take it and that it needs the code, even though I had explained to her that one of the employees previously ripped the other coupon off along with that code when I used it last time. So putting up with her attitude I asked if I could speak with a Manager then. She rudely and abruptly walked off after I asked. Thinking she was ignoring me since she didn't reply to me, I said, "Excuse me can I speak with your Manager?!" She turned to me really quickly & said, "YA I'M GETTING HER!" Like really? Okay little b***h, I see how you work. You're not going to acknowledge me, just walk away? Poor customer service like I said. Finally the Manager comes over & helps me, she punches in her code & there was no further problem. Point being, this location needs to hire hard working employees like the Manager herself is, not some punks off the streets who are still going to high school acting like thugs. This location is off of PCH, it's a prime location with many travelers/passerby's. It should have a more detailed hiring process so they stop hiring these imbeciles to do this job. read more

All I want it was a chicken sandwich and two tacos. I didn't bother to check when I got the food because I was thinking there is no way they can mess up my order. Got home, check and they forgot my two tacos. But they didn't forgot my taco sauce I ask for. Doesnt that ring a bell when I ask for taco sauce? Smh terrible TERRIBLE read more

First I just want to say I think it was hilarious that Steven B. Thought this was a Carl's Jr. but my experience was terrible today. Some might say criminal. But earlier today I went in and I like to people watch while I sit in line. I noticed the two cars in front of me used card I get to the window I give my card and she said their system is down then she asked if I had cash I said no she gives me my card and I pull off with no food. The lady I wait for the lady behind me to get her stuff and leave and then I stopped and asked her if she paid with card and she said yes. Just checked my account and sure enough Jack in the box took money from my account. Just a little odd that the person receiving the money is different from the cashier who's taking the order. Sad that the cashier felt the need to try and steal just under $9 from another human. If you need more money get a better job than Jack in the box. I went to a different Jack in the box after work and they said their system was never down ‍ read more

The lady working the drive tru, I think her name is Mia? was the nicest employee I have ever encountered at any Jack in the Box! She is AWESOME! read more

umm... i hate to admit it... but i love jack in the box. i rarley eat there though because well... ummm... i wouldn't say it's quite the healthiest place to eat. i am a loyal fan of the 99 cent chicken sammich. but if you want a tomato slice on there you have to ask nowadays. nothing goes along better with it than the curly fries. breakfast is pretty good too... i think i used to get some crossaint egg sammich. hold the ham please. gross i know. read more

I'm here to talk about the girls that work here. Well specifically one, I didn't get her name but she's a skinny girl. She doesn't not know how to take direction. Lol I told her EXTRA salt. She even repeated what I said before she confirmed my order. I received my fries with no salt at all. Oh yeah no burgers were available because grill is broken. Anyways I told them that my fries have no salt and I want extra salt. I received my fries exactly how it was made the first time. Bullshit lol also my coke was just fizzy water with a slight tint of brown. I think the syrup was low, so I asked for a different drink I think it was sprite or Sierra mist, but they gave me another batch of the same bullshit soda. Omg I wanted to complain but I already got out of my car and walked back and I was running late for work dealing with this crap. read more

I some times stop by in the morning for a breakfast sandwich, customer service is always good. Good fast place to drive by when your on a budget. read more

Staff using profanity in front of customers, then I stand and watch her do several different tasks... which was fine until she started making my tacos with her bare hands!!! Grabbed the tacos from the fryer and grabbed the cheese from the fridge!!! WTF what happened to gloves and washing your hands???? Will not be eating at this Jack again! read more

Was out on date night with my husband we came here to grab food for the ride back home. The lady at the drive thru rushed us like we were interrupting her nap time. After sitting in the drive thru I decided to read the reviews and notice someone order was messed up every fourth review. I check my order sitting there and guess what... mines was wrong too! When we mentioned it the lady seemed annoyed like it was my fault! It will be a desperate night before I consider going back I rather go to McDonald's or Carl's Jr. across the street. read more

Been here several times in the past few months when I'm in a hurry. Each time, the service has been sub-par at best. The newer crew seems to be lost and confused the times I've been both via drive thru or inside. Not the friendliest batch either, I don't like to give bad reviews but this spot warrants it. read more

This is as good as it get for being a place known for cheap food. I've been a customer for almost ten years now. I used to order only Jumbo Jacks with cheese and curly fries. Now, I buy chicken sandwiches for a dollar because they're so good. Customer service is the best. They have clean bathroom whenever I'm there and the food is always ready fast. They give free water so please ask if you are thirsty. read more

So every once in a while I must give in to the Jack in the Box taco deal and craving!! Today it happened...oh and it was worth every bite and calorie. Vanessa was so pleasant and even talked for a moment with me about Toby (my chihuahua). read more

3 for 3 dollars menu is the next best thing since man walked on moon!!!!!!! they have the best churros!!!!!!!!!!!!!

This jack in the box cooks all French fries tacos curly fries all to order nothing here is cold it's all hot rite out of the grease no cold food here at all. read more

Drive through ordered a burger no sauce tomatoes or lettuce. They made sure to put extra sauce, so much that it's dripping out. Order was cold and they forgot my drink. And oddly the burger tastes like jalapeño. Not happy guess it's what I get for eating fast food read more

PCH & SANTA FE HAS THE Worst Jack in the Box!!!!!! Drive tru all the way through the walk-in service counter. Staff member chatting amongst each other during peak time and neglecting Customers while the staff had no sense of urgency and all the customer wanted was the staff to change the syrup for the fountain drinks, but was ignored until he rosed his voice and even then staff kept going along with their chit chat. I work for the food SERVICE industry,...and this is just SAD! WHERE'S THE CUSTOMER SERVICE??? I went across the the street and got Carl's Jr even though i did not want that. I just could not stand how the staff did not care! WOW Where is the Manager? read more

Went there and got the worst service, they not get my order right and sent thru 100 guestions after they got my order wrong.

Hate their drive thru. I always order something but their's always that one time where they forget something and I have to go inside and tell the manager. Ugh pisses me off and such a waste of time. read more

I had the best Sourdough Jack ive ever had! I tasted pepper on the burger...a 1st. My only complaint is that it could have been a little cleaner(not so much dirty but supplies laying around everywhere) read more

got the worst crevice ever they got my hole food order wrong horrible crevice really upsetting