If I could leave zero stars I would. The kid at the drive through was extremely rude I asked him about the cash only issue they were having and suggested they offer a discount to those whom it may be an inconvenience to, I had to go to an ATM and pull money out that also charged me $5 so I could get myself and my wife food as they are the only place open after midnight. He replied because the system was down, threw his hands around and shrugged it off. He said it wasn't his issue and he basically didn't care. He proceeded to shut the window as I was still talking. I will never be back, I will never support Jack In the Box again. If I managed that store I would NEVER let my employees run a store like that. This should never happen in any industry. I am extremely disappointed with my service that I was given. I hope this location goes under. I hope that employee gets fired. read more

I placed and paid for an order through the app. This location isn't even in my city or side of town but was the only one open at the time. They were supposed to close at 2 AM but when I arrived around 10:30 PM, the drive thru had a cone blocking the entrance and the front door was locked. There were at least 3 staff members that I could see inside so I walked around to the other entrance, where I thought they could see me better. After several minutes of knocking, the manager came to the door. I explained that I was there to pick up an online order and he informed me that they were not going to make it due to staffing issues and they are now closed. I inquired about refunding my money, which he said I had to get through the app. He had a, "that's your problem" kind of attitude and said things about the business that someone representing it probably shouldn't. I walked back to my car and requested a refund before I even left the property. Shortly after, I received confirmation that my request had been received. After two weeks of hearing nothing, I submitted another request, waited a week, then had to submit another request, and still another week went by with no refund or response. After waiting an entire month, three separate requests via the "hey Jack" link, and no refund or response, I finally reached out to BBB for assistance. Within 24 hours, my request was finally approved by the business. Customers shouldn't have to jump through hoops to that extent or involve outside help to get a refund, especially when it was the businesses' fault/decisions that led to me not being able to get my order to begin with. Keeping my money and ignoring refund requests was just insult to injury. I get it, times can be rough. Judging the staffing situation and who was chosen to represent this business, desperation wouldn't be a stretch. Most people are understanding though if you give a scripted apology and a semi-professional explanation. However, acting like paying customers with minimal expectations are somehow putting you out because they have business standards, isn't acceptable. I feel bad for the business owner. For the staff giving this business a bad name, I'd be embarrassed and ashamed. Customers do have a choice. Clearly, this isn't a one off situation and based on remarks made by management, I'd question the capability of anyone there. For anyone reading this, I'd save your time/money/frustration and avoid this place at whatever cost. read more

Our family was starving after church and Christmas dinner was hours away. Nothing was open, it was Christmas. We drove by Jack n the box and to our surprise they were in full operation. We were greeted by Foss, she had the biggest smile on her face. She wanted us to know that we may have a longer wait than normal, but she was there to serve us and will do her very best to keep us satisfied. Foss did not allow any stress to impact her customer interactions. She was friendly, helpful, and engaging. We were very pleased with the service and the food! read more

I was on the run between errands. Went inside to order a quick bite. After standing at the front for a good 5 minutes and having 3-4 of JIB finest stare me blindly without saying anything. I called it quits and left. A+ customer service there folks. Will come back, NEVER. read more

ok people we have all had the general poor experience at a drive through window, we all have had someone forget to put something in the bag and driven off only to realize it when we sit down at our kitchen table. but when that disappointment is compounded by the fact that the staff are rude and look like the just rolled into work after going on a binder and sleeping it off in their work clothing for two days solid, that is where I draw the line. I wont say I'll never go there again "because I am weak willed when it comes to a bacon ultimate cheeseburger" but I will say that I am not happy with their choice in employees! read more

If you want a burger with no patty and some cold ass fries then look no further! How do you forget the most important part of a hamburger?

Went to Jack-in-the-Box to get a sourdough Jack meal. I was really disappointed when I started to eat it and discovered that they had not toasted the bun on one side. It was just Doughy bread ! I called and asked to speak with the manager, he told me I was speaking to him his name was Emelio. I voiced my concern, and he said, "oh I'm the one that made that order." Hesaid you probably got an end piece of bread and we are not able to toast those. I told him it really wasn't cool to send the sandwich out that way un-toasted. I like that combo but it makes me want to not go back. If you can't The end piece throw it away or feed it to the birds !! And being in the management position I would think that you would be the example for all of the employees that are watching how you do business !!! read more

The level of incompetence at this store if off the charts. Missing ingredients, stale bread, missing food all together. It's a mess. You're better off saving your money and skipping a meal. read more

Horrifying quality. Stale fries evertime patty that seems almost microwaved. Instead of sprite I got carbonated soda water last 3 times. ONE slice of tomato and ONE slice of pickle. .. sorry but that's ridiculous. I used to love this place but recently. .. its goin down hill fast. read more

Elizabeth needs to reconsider being in the customer service and food industry field. Two days ago I ordered a Teriyaki bowl; received 3 teriyaki sauce cups. Asked for a 4th cup and I was told, the first 3 are free, each one after is 25 cents. Ok cool. Yesterday I went through the drive through and ordered a teriyaki bowl with extra teriyaki sauce. I got to the window, paid, received my drink clear full of ice; (I asked for very little ice, no more than 7 cubes of ice). I hoped the 7 ice cube comment would ensure that I received very little ice. It did not. I received my meal, looked in the bag and found 2 teriyaki sauce cups. I asked for a third. Elizabeth said it was 25 cents a cup. I replied with, "I was here yesterday and told that the first 3 were free." Elizabeth said they had just changed their policy. I asked if I could have a third cup in order to rectify the mix up/confusion of receiving too much ice. She said no, it's still 25 cents. She was so rude about it, continued to argue with me until I asked to see the manager. She said he was busy. I said I'd wait. She told me to pull forward until the manager spoke with me. I declined, saying that I'd wait at the window for the manager. She argued some more then finally got the manager. I explained the situation to the manager. He offered me a 3rd cup, for free, reiterated the new policy and thanked me for bringing the issue to his attention. I asked that he invite Elizabeth to the window to speak with me. She refused. Then I asked for corporate's phone number. The manager gave me the direct line to the district manager. He also finally required Elizabeth to come to the window. I talked to her about the issue and said I know it's unfair that "the customer is always right" but that she should have done what the manager did. Which was, give me a 3rd packet, apologize, politely explain the new policy, and then thank me for bringing the issue up to her. I told her we could avoided all of this by taking care of the customer, even if it meant losing "25 cents". I also told her that it was not like I was ordering 27. I asked for a reasonable solution and she refused. The DM was called by me, I was told this was the 3rd time she was called this week and that she would rectify the situation and thanked me for bringing the issue to her attention. Elizabeth, the customer is NOT always right, but making reasonable accommodations or offering a fair solution to the customer will get you so much farther than arguing and being rude and insubordinate will get you. read more

The manager told us No when we asked for fresh fries. Cold mushy fries, missing food drove back outta our way to get our food. When we got there and asked for fresh fries he said NO. So we handed him the cold fries. Being told no after a customer order was wrong is not what a company should be doing. yea I'm not happy. read more

Burnt hamburger buns, gross CRISPY meat.. bad service when I took it back to the counter to get another one.. after waiting 10 mins for a replacement and seeing them push 3 orders through the drive through and 2 people through the line before even considering replacing mine. I just told them to keep it.. I still get sick thinking about how gross that first bite was. read more

Couldn't agree more with David. The experience I had tonight was lazy and poor customer service. I mean I don't expect much for fast food, but just replying with one word answers and asking one word questions to find out the complete order is ridiculous and doesn't make the experience one where you would like to go back. Even more so as this was coming from the shift manager on duty. He was handing me the drinks and food saying "Here." I would really expect more from someone that's supposed to set a good example to other employees. I said "Thank you." TWICE. I didn't get one greeting "Hello" or "How are you doing?". I didn't get one response as well for the thank you's, not only that I didn't get a "Thank you" or any response when I was handed my food and was about to leave. Just "Here." and then the manager turned back around as I was leaving. If it was my business decision I would want a manager or shift leader to be a good example, not a bad one. read more