This is the second time I go there a bit after 12:40 and they tell me it's close. If you stop taking orders at 12:40 change yours business hours to 12:40 not 1am. read more

Went to the drive thru this morning. What a disappointment! I ordered a sausage croissant, hash brown and two tacos. The drive thru person ask me to please wait. Nobody ahead of me. After about 5 minutes I ask if she was ready? She did say sorry for the wait. Got my food and it was all cold! I never been to Jack & box and was served cold food. It's one of the main reasons I go there. Food is normally always served hot! I have been having excellent service here lately indoors. I guess next time I'll go in. read more

Kids chicken nuggets taste and smell like the mini churros all the time guess they can't bother to have a separate fryer

Come here all the time since it's really close to our neighborhood, If you come here, Definitely try the halfsies fries with a double cheeseburger and a dr pepper. The service is pretty quick when going through in-resteraunt or through the drive-thru. More often than not 2-3 minutes if it's busy. The design is pretty sweet. I love red!! They accept Samsung Wallet, Apple Pay and Google Wallet!! read more

Was asked to park car and they will bring out my food. I asked, why? No one is behind me. Was told they are on a timer to get food out in specific times. If no one was in front of me or behind me, why cant they meet their time restraints read more

This is the second time I went to this Jack in the box only to find them hiding in the back. After going to the window and knocking like I was the police then they came out and said they were cleaning. Now I can see why the reviews are so low. Good luck! read more

Went in today to buy my kids a quick bite and they were over charging me for a meal I didn't order then when we get home my kids meals was missing food items..., this isn't the first time my order gets mixed up or missing items read more

Elizabeth is amazing. She provided some of the best costumer service I have ever had. She had a smile on her face from the time we walked in until the time we finished eating and left. Seriously Jack in the Box you need people like Elizabeth in your upper management. read more

I ordered via mobile app for a counter order only to find out that they are closed for in store pick up. The drive thru line was really long and the crew person I talked to said he could not help me. So I'm out about $9. No big deal since I'm not coming back. Beware of thieves! read more

Jack in the Box - My unfulfilled order - Fast Food Near Me - Moreno Valley, California

Really tried to charge me for a water cup. Chick had attitude when I told her she forgot my chicken sandwich. Handed me the bag and said, "bye" with attitude. Not to mention I got some nasty no sugar sprite. Garbage, wish I never moved back to this city. read more

This location has the best staff and management. Always good energy always fast always excellent on online orders . You can tell the staff actually care about their customers. Just excellent all around . Have never had any issues . Somebody give this talented team their flowers ! read more

The people working here over night are always giving great service. I've came at 12 am and at 2am. The lady and gentleman are well awake and polite. read more

Hello I'm a DoorDasher, I got a order here at 12:30am. When I came to this Jack in the box there was no one here at all. Both website and store hours on the drive thru window says you guys close at 2:00am. All the lights were on and the open sign was on. There was also no sign at the drive thru saying you guys were closed. If you guys close early there should be a sign to let us know. There was another car that came as well and was honking a lot because of the same reason. He thought you were open. I don't recommend coming to this place especially at night because of the non information they gave indicating they were closed, when everything was one even the open sign. read more

Today experience at jack in the box was very pleasant. It was all because of Stephanie. She was so sweet and very friendly. When we go to the window our wait time was minimal. She made sure we had all the sauces we needed and we were on our way. This particular jack in the box is always pretty efficient and fast. Thank you Stephanie for making this experience nice read more

Jack in the Box - Fast Food Near Me - Moreno Valley, California

Jack-in-the-Box I came here the day after Thanksgiving order the chatter burger combo when I drove all that halfway to my destination cracked the burger open to eat it it was hard as a rock I took one bite and decided oh no I can't eat face I pay my money this burger should be right I came back through the drive-through to expressed my concern the employee was very nonchalant offered to make me a new burger I asked to be compensated for the inconvenience of having to come all the way back for a burger that they messed up in the first place and was told note they could not compensate I asked for manager they said there was no manager on staff I don't believe that to be true but that's horrible customer service when you issue out food that is not up to standard you should offer compensation to your customer for the inconvenience that's good customer service I'll order of fries and dessert or something of that nature the same thing Del taco did when they messed up an order of mine before needless to say the customer service sucks I will not patronize this location again read more

Jack in the Box - Fast Food Near Me - Moreno Valley, California

Clearly this isn't a walk in place. Went in to order (hate drive thru) and stood there for almost 7 minutes and no one even looked at me. There were several people in front of me who looked disappointed also. Finally I ended up walking out. This establishment seems to only care about the drive thru. Wont be visiting again... read more

I wanted to give kudos to the Moreno Beach Jack in the Box. I have been getting breakfast here for my family for a year and they have never missed a beat. Service is EXCEPTIONAL, to the point the manager or other worker met me before I drove away to give me an item that was missed. The food is ALWAYS hot and fresh. My grandkids prefer there breakfast to any other restaurant in the area. And I am always given alternatives in my combos. read more

Five stars for the girl working the drive-through on December 17 at 11:20 PM. She was kind, had a great attitude and is a great example of a good employee. I did not catch her name but wanted to give her recognition. read more

Popped in for a double cheeseburger, strawberry shake, and the new nacho tiny tacos. Shake machine was "out", so I switched to a fountain beverage. Go to the machine and everything is out except for orange soda, so I go back to the counter and ask for a bottle of water instead, which I did receive. However, I got home and found that I was given regular tiny tacos instead of the nacho ones. Yeah, not a huge deal in the scheme of things, but they really need to pick up their game if customer service is important. read more

Ok, so I know it's Jack in the Box, I'm not expecting too much BUT dang. I ordered the new salted caramel golden Oreo shake and I get a milky looking shake with no cherry or salted caramel. I go back to ask if the shake was suppose to have caramel on the top and the lady said "we sometimes put it on and we sometimes don't" Sooo, you're telling me that people pay for what they see on the menu and if you're in the mood you'll make it the way that it's suppose to be made?? That's BS, not coming back, Jacks corporation needs to retrain these employees because they really need to learn how to value PAYING customers. Then she goes on and asks me if I wanted to add it, i said yes. She literally squirts it on one spot(it'll show in the picture. Horrible customer service. read more

Jack in the Box - wth? - Fast Food Near Me - Moreno Valley, California

I get it. Every where is short on staff right now. There are lots of places struggling to find people. But.... There are four employees walking around. It only takes one to see me and smile. Just a person to see that someone is standing at the counter for literally 4 mins. I guess only the drive through cashier is allowed to look at customers, much less speak to them. I don't think I'm asking for much? Am I? I try, I really try to be understanding and patient. #sigh. read more

Renata the Manager and his Staff members were using gloves and touching everything including money and I watched him use his hands with his dirty gloves to pick up the nuggets instead of using tongs! I wish there were 0 stars instead! I hope Corporate reads this review! Using there hands to touch the food after they touch everything else including money instead of the Tongs that were right in front of him WAS GROSS! I even told him and his response was "Yeah" The Manager ! I definitely won't be coming back here! read more

Horrible service the drive through person tonight was so rude. They don't even deserve want 1 star. Couldn't even take an order.

I jack in the box I live across the street always go and there is always the same man there his name is Jose he tells me that he works all night and goes to school all day he has a really positive attitude and really respectful I think he deserves a raise promotion he deserves it a lot! read more

Great customer service especially the late night shift. Emily is awesome and very friendly! Others work the night shift too and they're just as awesome. read more

The food is normal Jack food but their soda is always flat or just plain club soda. I have never been there and had a fountain drink that taste good. I usually get iced tea because they do not know how to keep the syrup/ club soda ratios level. But the service is very quick. read more

The morning crew is amazing the food tastes way better in the morning I had the same order I had this morning for dinner and it's 12:40 am and the chicken was disgusting I personally work fast food and I know this was pure laziness don't come at night ever again read more

Bad fucking customer service!! I ordered 2 bacon ultimate cheese burger on a drive thru... and the guy even repeat my order and by the time I get to the window I only get a 1 ultimate cheese burger, I'm like what the fuck man? I ask for 2 burger and you only gave me one, and he said "would you like to me to make another one?" Well first of all it should be 2 on the first place, second I'm running late to work so I fuck off, and third its gonna be a long fucking minute to make another burger. For the sake of argument I just fuck off. First thing first they need to fucking listen carefully on what the fuck the customer is ordering and repeat the goddamn order back to them. Fuckers read more

Coming here past 5pm is a joke. If you want the best service, you need to come mid day. Customer service seriously lacks during the early evening hours. read more

First off, They gave me the wrong order, fries instead of rings. Next, Robert insisted that the normal order of onion rings was only 6 rings. Finally, they refuse to answer the phone and I had to go back for the third time for them to get my order right. Incredibly incompetent people! I keep returning because this is the only local drive thru. I'm such a fool! read more

Jack in the Box - Fast Food Near Me - Moreno Valley, California

The night crew here is horrible. They reuse alot of the daytime breads and meats. Nothing is EVER fresh in the evening after 4 or 5 pm. My whole meal is always cold at night. I've given to many chances, even speaking to the management does not help. They do not even seem to care. I understand it is fast food, but 1 it's not cheap anymore and 2 it should still be fresh. If I could give it a ZERO I would. read more

Food is normal. For some reason they are always out of cup holders. Not good when you order for a family of 4!

Not bad as far as Jack in the box's go. Has all the classic staples. Try the tacos! I've never seen Jack here tho. :(

Like how many times they are going to give me the wrong food? Like i ordered chicken strips and gave me onion rings smh

I never had a problem at this location. Breakfast and lunch times I get my meal fast and always delicious. Always good customer service and accurate orders. read more

Can't get an order right for crap- no matter how many times they're told! Had food there the other day and ended up sick with a huge headache. If they get it right on your order it's a great day for them! read more

This place has horrible service. They always forget to give us something from my order and I always have to go back and not eat my meal with my family. read more

Just a few hours ago this Jack in the Box tried to kill my friend.... I ordered two brunch burgers one with mayo one with out, due to the reason that my friend is allergic to mayo. After the manager took the order she went with other workers and were messing around with something else. Then when my order was wrong all the manager did was yell at the worker,Gabby, to get a new one made and give me the messed up one anyway. Thank you to Gabby who fixed the order and was cool. But the other workers where just messing around and were very unfocused. read more

I came on Tuesday, the service was great in drive through. I believe her name was Queenie. She was a great sever, also got me through the line quickly. I will definitely be coming back every Tuesday! read more

Been here twice the first time the guy at the window dropped my change and some other guy laughed about it on top of that I was given an attitude and was talked over when I was ordering the second time was 6/11/14 I was given attitude when ordering and the food was stale if I could give negative stars I would overall customer service is very shitty will not be going back read more