We were in Reno after a concert with our kids, and having such a great night, we decided to stop for milkshakes. It was late--around 11:30PM on a Friday. With closing time posted as 1AM, I assumed shakes would still be available. We ordered three Oreo milkshakes, nothing more. At the pickup window I watched a young girl pour something from a pitcher, sprinkle in Oreo powder, pour some more, mix it up, and hand them over. I mentioned to my husband that it looked weird; he guessed maybe they'd just cleaned the machine. So we didn't say anything. One sip and I instantly grabbed them from the kids. It was lukewarm, thick cream mixed with Oreo powder--not ice cream, not a milkshake. We drove back through the drive‑thru and told her what it tasted like. She said the shake machine wasn't working. Fine, but why didn't she tell us when we placed the order? Instead she quietly served us warm Oreo‑flavored cream and waited for us to complain--at nearly $19. That ruined our otherwise perfect night. My kid was up sick all night after just a few sips. I don't expect gourmet quality at fast‑food places, but that was utterly unacceptable. Friendly staff doesn't excuse misleading service or a product that made us sick. Would not return. read more

The restaurant was fairly clean. The staff was friendly. The sausage croissant was very good. The French Toast dips were tasty. This is a good place for a quick meal. read more

I ordered the mozzarella sticks and there were huge chunks of the bread and cheese missing and what looks like little bite marks from a rodent. I hate leaving bad reviews, but on this occasion I feel obligated to let you guys know so that you can tend to the problem. read more

On Sunday 4/6 I ordered DoorDash from this location. The cup arrived with the sticker over the lid to show that the driver had not tempered with it. I went to drink and nothing came out of straw. I open the lid and in shock see a bag. I started pulling it out but it was to big and the ice tea would have gotten all over. I drove to the store to show them to only be treated like I was lying. It happened around 1045/11am. This was done on purpose and by one of their employees. read more

Jack in the Box - A plastic bag in my drink! - Fast Food Near Me - Reno, Nevada

i went in around 9:45 but as I went in I was greeted by the hispanic ladies in the front but they asked if I needed help I said in English "yeah just looking" but as i was looking, I heard one of a women tell another that I looked ugly in Spanish. They guessed I didn't understand but I did. I felt uncomfortable and disrespected by the behavior of the staff, and I believe no customer should experience this. I would appreciate it if the management could address this issue to ensure a more welcoming environment for all customers. I hope this feedback is taken seriously, and I would consider returning if improvements are made. read more

So I got an email from Jack-in-the-Box letting me know that the ultimate cheeseburger was half price. Monday is really big day for us as the kids have afterschool sports and then civil air patrol. I decided to buy some burgers for dinner. I opened the app and ordered 12 of the HUGE burgers @ 2 per child and 1 for me and my wife. I chose this location as it was closest to the pool the kids were at. Now a nice feature is that there is a button that pops up asking Jack-in-theBox to start cooking. It explains that they want you to have the order fresh, so you choose when they start it. It also said it would take 7 to 8 minutes to prepare. I figured since it was 12 burgers that it would take much more time so high I had them start it right away. We were approximately 10 minutes away as well as the kids were not finished working out. It actually took us 25 minutes to get to Jack-in-the-Box. My son went into grab the burgers and after about five minutes came out and said they still were not done. I went in side to find out what was the issue. I asked for the manager. She came up and I told her that it was 30 minutes for the order and asked why they were not done. In a fairly snippy, non-apologetic reply she said the order came in when they were's shift change. They were actually six workers, they were orders out the drive-thru window, one after another. Again I mentioned that it was 30 minutes and that it shouldn't take 30 minutes to make 12 burgers. The manager just walked away. I stood there and watch them put two burgers in each bag, they put the bag in the french fry warmer area. I stood there for about five more minutes and the manager came out and asked them to give us the burgers. I am completely miffed why they did not hand me the burgers before she came back. They were done, sitting in the heater. Maybe she was a little passive aggressive that I was unhappy that it took 40 minutes for 12 burgers. So I guess don't do large orders for a large family with the app and expect to have good service? If you don't get good service, do not politely ask why, as this may extend your wait time. 12 Burgers should not be a burden on a fast food chain. On the bright side, the burgers were quite good. The kids all said so. However they were rushed, and the cheese was not melted on any of the burgers. That didn't really affect the flavor though. read more

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Okay so I hardly eat at fast food and if I do, I never order burgers (except in n out) because they're always disappointing. I was in a hurry to get lunch and stopped at the drive thru of jack in the box. I haven't been to jack in the box in a long long time, and wasn't expecting much. However they blew me away! Although there was a long busy line, it went incredibly quick. Once at the window, the workers were super friendly, even for being busy and probably stressed. My burger was crazy awesome for being only $3. Bun was fluffy, perfect proportion sizes of mayo lettuce cheese and tomato. I would totally be back to have another. I also asked for a water cup as I forgot my hydro at home, and they gave me a large cup which never happens! Super nice. read more

Jack in the Box - Cheeseburger - Fast Food Near Me - Reno, Nevada

Not sure who I'm more pissed off at. JITB or Door Dash. I placed an order for lunch and got notified a few minutes later it was cancelled because Jack in the Crack won't answer the phone to confirm. However DD already charged my account and it won't go back for 3 days. So, thank you Jack for nothing. read more

Ok, I know this is just fast food but when you are paying 16 dollars for chicken strips and 13 dollars for a chicken sandwich it's only natural to expect a bit more. We frequent this place quite a bit since it's one of the only late night spots open. The guy running the window is always super exasperated and put out, like it's annoying we are there ordering food. The sodas taste like diet, every time. The food is mediocre at best and we always have at least one item missing. All that being said, will I go back for the chocolate overload cake? All signs point to yes. read more

Super friendly staff!! Maybe fast food but correct and warm.. Accommodating with all requests.

I can never get enough JACK IN THE BOX!! I LOVE this place and where I'm from we don't have it... so - when I get the chance I hit one up- These guys got my Buddy addicted! GREAT JOB!! read more

Again, this is a fast food place. I don't understand the complaints people give because I've never had any issues. And you know what? Being polite to the workers goes a long way. If they make a mistake, hey they're human, don't fucking go and blast the whole place. Again, I have never had any issues either ordering through the drive-thru OR through DoorDash. I've gotten lazy over the years and so this Jack in the Box is open the latest for my nite cravings when I get them. I'm kind of surprised that the closest JIB near me closes at 6pm on Sundays! I order the tacos ( yes, I love these), Breakfast Jack's ( a favorite of mine and my family for YEARS and probably pretty nutritious too as I order extra ham and egg on it) and once in a while through DoorDash too, chicken strips or a chicken sandwich. Never disappointed. And some people complain it might be cold on arrival through delivery. Well Keystone is pretty far from me. If you're too lazy to heat things up for a minute in the microwave, don't complain about it being cold. Shit gets cold especially fast food in a half hour or more. I'm just happy to be enjoying my favorites from them and I can do it late. Thank God for DoorDash. I'm too lazy to drive all the way to Keystone anyways. :P And I have, as I said, NEVER had any issues with an order going 'wrong' or things missing when I place an order. And I have placed MANY. Another thing to love is they always have a different variety of things that come and go. Fish and chips. Those tasty garlic fries. The Gyros. So that's why I keep coming back too. read more

I wish I could give less than one star. I ordered food through doordash for delivery. Ordered 10 orders of two tacos which all arrived cold and an ultimate cheeseburger and I paid for extra cheese on it. What I got, was three tiny burnt patties on a dry bun with zero cheese. Why the hell would I order an ultimate cheeseburger with no freaking cheese? If you guys can't do your jobs, quit so that somebody who does want to do the job can get one. This was abysmal. I am absolutely livid because my kid did not eat tonight. Thanks a whole lot Jack in the box. You guys suck. read more

The drive through lady was so sweet, they didn't miss anything, and everything was hot and delicious! I don't understand all the bad reviews.. read more

Lobby closed yet again. 6:28pm on a Thursday. Hopefully managers at this location can recruit to bring business back.

I would give this store 0 stars if I could. The guy working the drive thru window was very nice, but I have never been so disrespected by a manager anywhere in my life. I ordered a doordash pickup order and they gave it to the wrong car at the window, one without the confirmation number. When I got to the window the manager was extremely rude and yelling at me saying there was nothing they could do and essentially called me stupid saying I didn't understand how doordash worked. She would not give me her name and was not wearing a name tag, but she was very hostile and made me go through the drive thru three times before eventually letting me order and giving me my food, which they made me pay for a second time. DO NOT GO HERE. read more

Dude. This is Jack in the Box and I don't expect immaculate service. As matter of fact, if I drive off from the drive-thru and not a single item is amiss then I call that excellent service LOL! Over 15 times I have ordered via mobile app then pickup through drive-thru and only twice did they miss something from my order. And not a big deal because one of them was pancake syrup... which we have at home. Overall, this is the closest JITB in our apartment and I will keep coming here because their Jumbo Breakfast Platter with Bacon and iced coffee are delicious!!! I mean come on, for a breakfast meal than cost less than seven dollahs what else can you ask for!!! LOL! Also, I prefer their breakfast biscuit over Mickey Dee's because the egg is fried! So good HAHA!!! read more

This is the closest Jack in the Box to my work so I come here once in a while when I'm craving fast food. On my most recent trips (3x within the past couples of weeks), I've ordered the Chicken club salad with grilled chicken. Each time I've gotten a salad without bacon. What is a club salad without bacon?? So ... on my last trip, I made sure to check for bacon and of course, there was none. I pointed this out and the lady took back my salad to add back. Look at the ball of bacon in the salad and notice the wilted lettuce. I was disgusted. The salad was nasty. The only reason I'm giving this location 2 stars instead of 1 is because I haven't had any issues with the burgers I've ordered before. But I won't be ordering a salad from this location again - I'm still trying to get the gross taste out of my mouth from the last one. read more

Jack in the Box - Wilted lettuce - like it's been sitting in the fridge for several days. - Fast Food Near Me - Reno, Nevada

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Worst ever Jack in the Box. I could taste the mold from the soda machine. The food is just disgusting.

Ordered from Apple St Jack in the box and they did not give me my free tacos. I do not understand how you can mess up a online Order. I guess they do not know how to read. read more

If this app would allow to give a restaurant negative stars this would be the place I would choose to give them too. As many chances as my husband and I give this establishment they always seem to disappoint. Had placed a mobile order in February picked it up when I got home I noticed they had completely missed an order of large fries. Tried calling the restaurant and they never answered. So I went back had to go thru the drive thru again as the dining area was not open at all. I informed the manager Susana about the missing item. In a rude tone she told me that I was basically lying cause she had packed them in there herself. When in fact there where not there. Rudely told me to wait upfront. Had to wait over 5 mins for the fries because she was more worried about her drive thru line then her upset customer. When the fries did finally come out she didn't even take them to me herself she sent another worker. When I asked who I can ask for as the restaurant general manager so I can talk to them he basically pretended to not know what I was talking about. Now fast forward to today 4/15 we ordered jack in the box thru door dash we get our order and it's not only wrong but cold. Never received our 2 orders of popcorn chicken instead got nuggets. Fries were cold and stale. Once again I tried calling the store and kept getting forwarded to voicemail time and time again. Overall just bad experiences at this location no matter how many times we give them a chance. This is extremely sad that such a highly recognized establishment allows their employees to do this. I worked fast food for 5 years. Had the privilege and honor to run 3 stores myself. And never in a million years would I allow myself or my employees to do this nor would I allow them to accuse a paying customer who's spending their hard earned money to be called a liar by my employees or myself over a missing item. Either the owner or general manager needs to do something about this asap. read more

They wouldn't even take orders. The employees were inside line around the drive thru, car after car pulling off. Guess Jack's got it like that! 24/7 means always open read more

Only came here because I was nearby and needed something quick to eat. I would recommend avoiding this location though because it smells like BO and your food will seemingly take forever, especially by fast food standards. I was here with a couple co-workers and they both ordered burgers while I ordered a crispy chicken club salad. Their burgers arrived at our table at the same time but my salad was nowhere to be seen. It wasn't until they were about halfway through their meals when mine was ready. How does 2 burgers and fries get done that much faster than a salad, that should've been already sitting in the fridge, is my question. Not to mention that it's hard to eat when the place smells like BO even when you're standing by the counter trying to order Avoid this location at all costs. Go to McD's next door even! read more

We stopped for food and supplies in Reno on our way to Burning Man, and decided to get a final bite to eat before the second leg of our drive. I really wanted a veggie burger, but since Jack In The Box doesn't have this on the menu, I asked for their monster taco. I'm always happy to settle for a taco, even when I'm craving something else. The man working suggested a couple other "healthy" menu choices and salads, but I ordered two of the over-sized tacos instead. Over-sized, and under-cooked. I had extra lettuce on mine, but unfortunately the cheese wasn't even completely warm on the inside. The food wasn't great, but I liked the friendly guy working at the counter. Interestingly, this location doesn't carry the ghost pepper hot sauce that they have at the Walnut Creek, CA location. Just the regular taco sauce packets, which is in no way a hot sauce. Sort of boring. read more

Jack in the Box - Monster taco with extra lettuce - Fast Food Near Me - Reno, Nevada

I absolutely LOVE this particular Jack-In-Box! Not only it is clean, fast, and as always, cheap...but the food here is actually GOOD!!! I come here for breakfast and they really do make it after I order it and it just looks and tastes what the picture looks like. Breakfast combo with sausage biscuit with eggs and cheese, with OJ is just the yummiest! And when i go through the drive thru for lunch sometimes, they never mess up the order like other jack in the boxes commonly do. Oh yes the service is great here too! They are smiling and talkative towards the customers so it just makes the experience that much better! read more

Jack in the Box - Sausage, egg, and cheese biscuit!! - Fast Food Near Me - Reno, Nevada

It's Jack n the Box! But this location actually makes their Chicken Fajita Pita better than any other location we've been too! Their tacos are the standard fare. On another note, this location brings out your food to you in baskets. Nice!! :) Thanks for upping the standards for Jack in the Boxes. read more

Jack in the Box - The latest promo the Reese's Peanut Butter Cup Pie. - Fast Food Near Me - Reno, Nevada

I'm pretty loyal to Taco Bell but my roommates and I figured we would switch it up for a change. My roommates and I had just finished a night at a comedy show where we had been drinking a little and wanted to get some quick food before we went home (we're grandmas, so this was around 8:45pm). Now I know that Jack in the box isn't like some 5 star high end quality food, but when you go through a fast food drive thru, the ONE thing you want out of the whole experience is to get your food FAST. We ordered around 8:45pm, and when we got to the window, we waited about 5 full minutes before the guy came out and took our card to pay. We're still waiting there for our food (our order was pretty standard by the way: 3 orders of curly fries, a burger, chicken strips. Nothing complicated.) 15 minutes later, we still don't have our food. The guy says they're "swamped" and only have 3 people working, and asks us if we can pull around to the front of the restaurant and he'll bring our food out to us. That just sounded weird to me but of course we do it because we don't know any better and we really thought that by listening to this employee that we would get our food like, at a decent time. We're waiting outside parked in front of this freaking establishment for about 30 minutes, it's about 9:30pm. My friend walks in and stands in front of the counter to see what's up. There's NOT that many people inside (like maybe 4 people waiting for their food). Also, I understand if you're understaffed and "swamped." But doesn't it make sense to give the people food who ordered it first??? Like why would you keep making other people's orders if there's clearly people who have already paid for their food and still haven't gotten it? Like if you're swamped, just stop taking orders at the drive thru for a second and make someone's food. They tried to give us a free cheesecake slice at around 9:40 when they finally started packing our food together. I ended up asking the employee if it was okay to get a full refund, because this was unreasonable to wait 45 minutes to get food and have to bug the employees over and over to not forget that we were still waiting. The manager came out and thankfully refunded me on my card (I haven't actually gotten it yet but she said it would take a couple days). I'm glad they agreed to this because otherwise I would probably never give jack in the box my business ever again. read more

If I could give no stars I would. Went through drive thru to get lunch, the girl proceeded to take our order and then at the end stopped responding to our requests. We pulled up to the window and had her read our order back to ensure that she got everything we asked for. She gave our sodas and they were flat, both Coke and Sprite. We told her that they were flat and that they needed to fix it. We asked for the manager in which this extremely rude and cocky woman came up and said that they couldn't do anything because he machine wasn't saying that there needed to be a change even though we were explaining to her that both flavors were flat. She didn't even apologize for the inconvenience, and didn't even let us finish our complaint before just snubbing us and walking away. Cashier was Sarah and had no idea WTH she was doing. Customer service here SUCKS though food was decent will not be returning ! read more

Most of the time, when I go through "Drive thru's", employees are pleasant. I can't complain. But, this morning I went through, and this is only my 2nd "Yelp" review in 4 years, but I just had to point out the exceptional service of a person named "Chris". I forgot to ask for curly fries when I ordered at the speaker. I also forgot to ask for my milkshake without the toppings as well. I ALSO paid with a $100 bill... When I realized my mistakes, it was AFTER I'd ordered at the speaker, and I dreaded having to go to the window to fix my mistakes. But, Chris was so kind about it and I REALLY appreciated it. He didn't make me feel uncomfortable or "stupid" or inconvenienced. I think THAT is what good customer service is about. I think that everyone should know about it, because sometimes you don't hear about the good stuff, ya know? Thank you, Chris. #grateful #exceptional read more

This Jack in the box absolutely sucks. Every time I order there is always some kind of issue and they have NEVER done their job correctly. Do yourself a favor and don't bother wasting your money here read more

Facility is clean and modern. The employees are friendly and ready to serve. The soda machine is the freestyle thats where you can have any soda you want, mix and match. Bathroom is clean too. I walked to counter and met no line. Excellent work everybody! read more

Jack in the Box - Fast Food Near Me - Reno, Nevada

Just spent waiting 13 minutes for someone go take my order, and another 15 to actually get my food. At 9pm. 9 at night. Not a breakfast lunch or dinner period but, 9pm. read more

Came in from out of town for a quick bite before hitting the road.. food was good besides the fact they got my order wrong. They gave me jalapeño poppers instead of nuggets good thing I caught it before I drove off. The fact that I went inside and the girl gave me attitude and didn't give me my order practically threw it at me without saying anything as if I was wasting her time when they got my order wrong. read more

Slow service Rude employee at drive trough window All I did was asked fir a second time for cream and sugar and she got mad about me asking again. read more

I would give this location a negative star rating if I could! I went through the drive-thru, had an $18 order, simply forgot to add an overload cake to the order, I figured it would be fine seeing as there is no prep involved and it sits in a fridge. Before I could even finish my question, the rude, over weight girl at the window cut me off and told me, "no add ons," forcing me to drive back into the drive-thru line and order just the cake. Thanks to this unbelievably rude and obnoxious customer service, I will NEVER purchase anything from any Ass-in-the box locations! read more

I wish there was a ZERO stars option or even better if there was negative. The cashier and the other staff pretend to be zombies who've been forced to work, being tied up with chains. Placed an order at around 9 pm and have been reminding them about it every 15 minutes. Finally order arrives at 11 30. yes, 11 30 it was. The lady who was serving was super lazy though my friends already reminded her more than a million times about our order, she said she never knew about it. The store manager arrives and then they start working all of a sudden and things start moving. The same lady got us an extra burger and apologized for being late. Who cares for the free burger, we were dying with hunger since the past 3 hours. WILL NEVER AGAIN VISIT THIS PARTICULAR JACK. read more

I ordered 3 bacon double sourdough patty melts for my work crew. When we got them to the job site and went to eat we were immediately shocked! The BACON double PATTY MELT had no bacon and no onions. Key ingredients in their recipe. This restaurant used to have a stable and friendly crew. The crew is different but friendly. And I thank them for working to help us who are working as well , eat. But come on!! No bacon or onions on the bacon double patty melt? Soo for giggles I went back again and ordered the same thing 3 days later. SAME STUPID PROBLEM!!!! Sorry Jack!!! You earned the one star rating. Epic fail bro. Forever done going to that terrible location. Expect problems with your orders if you go there. Don't be mad at the people who are working. I bet they're untrained. read more

For low quality food you would expect that they would try harder to keep people there. After standing there for five minutes, with the girl who just took the order before me walking away and not taking my order I decided to leave. The restaurant is dirty and uncapped and they obviously do not want people there. Avoid at all cost. read more

This McDonald's just sucks. Typical McD's the ice cream machine is always broken. Why can't they spend a couple of bucks and get a new machine that works? Or how about placing a sign somewhere that lets you know there's no ice cream today? Why can't you just be honest with the customer? This is one of the few that are open 24 hours but isn't worth stopping by. read more

I ordered a doordash order my shave had chunks of chocolate in it and I'm not talking about the ice cream! And my nuggets were old,hard, and could not be chewed! They made my pregnant girlfriend sick. read more