Sat in Drive Thru for 6 minutes and the guy just kept saying we are busy a few more minutes. Took over 6 minutes to even talk to someone in Drive thru. What a joke. There was nobody ahead of me.in drive thru. U guys need to hire people that have better work ethics. read more

Jack in the Box - The longest service ever at a Drive tbru and not even busy. The server says Lucy but it was a young kid. - Fast Food Near Me - Sacramento, California

I understand if you've had a long shift and are tired, however that shouldn't spill over to your customers or the drive-through. Tonight going to the drive-through I ordered two tacos and my driver wanted a coffee. I asked her if I could get two straws with my soda and my coffee and some sauce for my tacos no sauce for the tacos and when I handed her my card, she told me it was declined, which is not possible so I handed her my debit card. I saw the look on her face. It said just because it was EBT card and I had tons of funds on it thought that she was gonna have an attitude and not let me have my food. However, I have tons of bank cards and do not rely on Ebt. The person working in Jack in the Box should not try to force someone to use a debit card when they clearly accept Ebt, her behavior was unacceptable. For a short fact, I wouldn't die here to save my life. read more

Jack in the Box - Tacos - Fast Food Near Me - Sacramento, California

My sister and I wanted to try the new holiday milkshake called WITCH PLEASE which is an Ube Oreo concoction. We went through the drive-thru at this location on my way home from work. It was predominantly vanilla ice cream shake with a hint of ube. Not bad just not enough ube flavoring. It was overly sweet and had a good consistency with lots of Oreo bits throughout. Promos show a purple drink and mine was barely lilac, mostly grey. I tried using the app to preorder and it did not work. The person taking my order was patient as the speaker at the ordering screen does not work well. It's very low and static-y. I had to ask them to repeat what they said a few times. This location has a few of those less fortunate & struggling circumstances camping out and wandering around the lot. read more

Jack in the Box - Witch Please shake - Fast Food Near Me - Sacramento, California

My husband and I went to grab something to eat at around 4:40am first things first the person was hard to understand what we wanted not to mention it was his first day you would think he would have it down so it was getting frustrating we had to repeat everything we had to say and then secondly we got our food that's great we got 2 large drinks mine felt a bit off didn't think anything of it as I was having a hard time drinking my soda come to find out there was a piece of PLASTIC IN MY CUP I was disgusted and never had this happen to me before so now they're getting a low review read more

Jack in the Box - Soda with plastic in it - Fast Food Near Me - Sacramento, California

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I placed an online order and went through the drive thru as it was late and the inside was closed. We waited in the drive thru for about 15-20 minutes. When it was our time to get to the window, our food was ready. Quick interaction. Our food was disgustingly cold and was unable to eat it. Wasted money and time as we did not know our food was cold until we were out of the drive thru. I wouldn't recommend placing your order online, at least for this location. read more

HONESTLY WORST JACK IN THE BOX IN THE CITY!! I never leave bad reviews but I feel compelled to warn people. I don't think I've gone there one time without them messing up my order.The staff are very rude it's like they weren't taught basic customer service skills. There's been multiple times when I've attempted to get food when they're supposed to be open and no one's answers. I've also sat in line multiple times only to be told they're only taking pickup orders and that they're closing early. Just don't go there I've gone through enough BS for everyone. read more

Well, it's been months now and still no refund on the money that I lost... What a shame I used to really enjoy going to Jack-in-the-Box... I drove by a few days ago and the place was closed down. Hopefully it is for good. read more

I was on my way to the Bay area but before I did, I had the Jack in the box craving for breakfast. I stopped by at a location that I normally don't go to just because I don't drive that way too often. I went inside and was greeted by Kennedy. He took my order and I was pleasantly surprised by the amount of detail, concern and helpfulness that he displayed just by taking my order. So much that I felt compelled to write this review and to say thank you for displaying customer service the way it should be. The food was also modified perfectly. The coffee was fresh and hot, but what I'll always remember is receiving one of the best customer service experiences of my life. Thank you Kennedy. read more

Came threw the drive thru order a fish sandwich instead got a chicken sandwich after I told her fish never a smile at the window or a bye just hang and said here I never complain but this time I had to clean money dirty hands is how I make my money works need to be trained hoe customers service works read more

Friendly staff. Food tasted like it was made fresh. Only complaint is that the bathroom could have been cleaner.

FAIR WARNING, I stopped by here during my lunch break for a chicken wrap, within 1 hour I was feeling sick. I got home and started having the shakes and proceeded to throw up for like 2 min. Be warned! read more

I wrotre an email to the District Manager, Johana Gutierrez, at Johanagutierrez@yadavgroup.net to explain my experience at Jack in the box. Here is my email: "Good Afternoon Johana, I write this as I am sitting in your drive through at the Madison and College Oak location. I have been here for a total of 18 minutes and the staff has not taken my order. Meanwhile, there are no cars in the drive through window. I asked the speaker, "Hello, anybody there?" after 2 minutes after I drive up. The staff member said, "please give me a second". I then waited 11 minutes and said, "Can anyone take my order?" To which the reply was, "No". I asked, "Excuse me?" Then there was no reply. I waited an additional 5 minutes and said ,"hello" 2 more times with no response. At that point, I actually was concerned there was something bad happening in the store so I slowly drove up to the window, which was open and looked inside. It was extremely disappointing to see that there were only 2 employees in the store, tending to both the dining room and drive thru. It is not realistic to have 2 staff members assigned to taking orders - one at the dining area and one at the drive through, and there is not an employee assigned to prepare the food. These poor employees were frantically going as fast as they could and were overworked.  Is this the typical staffing size? At this point I was not concerned about my wait time because I could see how hard these employees were trying to tend to all the duties. They were clearly doing double the work load, however it simply was not efficient for the amount of dining customers present. The employee apologized profusely for the wait and explained there was only her and 1 other employee in the store.  I let her know it was ok for the wait and that she was doing an incredible job, despite the lack of support by her employer, Jack in the Box. So finally, I get home to eat my chicken fajita pita and the tomatoes had soured.  I am not the one to report this issue, as it happens time to time and I understand. On the other hand, I am writing to you about my experience today and wanted to include everything. I hope you are able to give time to your response to get a plan in place to support your staff, which would elevate customer satisfaction immensely. Having a "quality assurance" employee assigned to verify all food products are being stored correctly and not served to customers when they expire would be beneficial, as well. Also, per food and safety code, employees who handle money are not to handle food. Surely that's impossible with a 2-person staff size. Lastly, it was unusual that there was not a manager or supervisor present in the store. Please note, I started this email in the drive though and finished it after I returned home. I look forward to hearing from you." Johanna called my 3 days later to get clarification about what time I was at the Jack N Box and said she would be following up with me once she spoke to the store manager. I never heard back from her. I reached out again via email, stating "Are you going to reply to my email sent last week?" Johana replied, "I was the one that called you last week ans we spoke over the phone !" I replied, "Good Morning, I understand that you verified my complaint by phone, but there was no solution and no follow up.  I was not even offered a refund for the spoiled food I paid for. It is disappointing to see the response of Jack In The Box and the lack of customer relations." To this day, I do not have a refund, gift certificate, and no follow up - just a reference that Johana verified my emailed complaint, via phone. Note to Johana: follow up is when you contact the person again to update on how your company is handling things (and offer me a refund for spoiled food). Johanna - I hope you get the re-training needed to handle your position adequately. read more

Jack in the Box - spoiled tomatoes in Jack in the Box chicken fajita pita - Fast Food Near Me - Sacramento, California

DO NOT EAT HERE !!!!!!! I literally just went to the drive thru to get breakfast. I ordered an iced coffee and pulled out of the drive thru before tasting it. Once I tasted it, it was nasty so I decided to go inside and ask if they can remake it. Once inside, I witnessed one of the employees putting hash browns into the sleeves WITH HIS BARE HANDS !!! then he would wipe his hands on his shirt. Once I called them out and asked for a full refund, he then put on gloves and had an attitude with me. I asked for a corporate number which they refused to give me but another employee was kind enough to give me the district manager's number. I called with no answer so I left a VM. I will update this post if I get a call back. But I am notifying health inspectors as well. read more

Fast and good food I love the curly fries and it's the best for my daughter, especially at midnight when you can't find other open restaurants read more

All-Star crew at this location. We went here on a number of occasions in a relatively short period of time and they hit they nail on the head each one. Soda machine was broken but the lemon in the water was great. read more

Worst customer service ever. Was standing at the register for about 15 minute waiting to order and workers just keep talking and walk past me without asking if i needed service. smh read more

This place is really horrible, the employees are really dumb, the food is really nasty, never I'm coming back

Worst place ever Waited 15 minutes and nobody took my order she said we will get to you when we get to you I drove straight through it was bad read more

Notorious for messing up on orders. Double check your order before leaving and make sure your fries are hot.

Come in the morning, the staff is better. Whenever I come at midnight to 2am they tell me they are closed because they are short staffed. Shooooot ima start working the night shift so I can get paid to chill at night too read more

This place is in a run down area. It is co-joined with a gas station. Ordered a double burger meal. Ate inside. It was a single burger I got. Receipt was hard to read. Could not glance at it to see what I ordered. Fries a bit too crispy. Bun was a bit hard and sold. Not the best place to stop. Server was nice. You just get an overall impression how hopelessly below average of a feel you get from this place. Creepy people hanging around outside with nothing better to do. Icky. read more

Ordered in advance with their app. When I arrived at the drive thru to pickup there was a long wait. When I finally got to the speaker, they said they weren't accepting anymore orders because the current shift was leaving and the next shift wasn't there. Asked if I could at least get a refund and they said they didn't know. So now I have to contact customer service to try to get a refund. They could have at least had someone come out to say they weren't taking more orders so we didn't have to waste time in line. read more

Food was hot and appeared to be fresh! I had the meat lovers combo, came with a breakfast burrito, hash Brown and an orange juice for $6. Easy access right off the freeway and located in a connecting gas station. Lounge area is nice and clean Not too welcoming though, customer service not friendly. Coin operated restroom. Ehhh. Probably won't be back read more

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This location is HORRIBLE. Waited in drive thru 15 mins just to get up to order in call box and there was only 1 other car in front of us. Then after another 15 we didn't even get our correct order. Not a single thing we received is what we ordered. But as we were in a rushing driving through sac we didn't want to wait even longer to get what we wanted. read more

sadly 3rd time in drive thru and always same problem "that there only accepting online orders or door dash ....mine as well close this Jack location read more

Jack in the Box - Location - Fast Food Near Me - Sacramento, California

This review is about the Jack in the Box at 4990 Watt Ave, North Highlands, CA 95660 WARNING - AVOID THIS JACK IN THE BOX. If I could I would give this one a Zero!! I am a senior citizen. I have been going to this one at least 5 times a week. I keep giving them another chance, but NO MORE! I WILL NEVER EVER GO THERE AGAIN! I went inside to place an order. There was no one waiting to order. I left after waiting a full 15 minutes without them even acknowledging me at all (even though they looked several times and saw me). They never said anything to me. The other Jack in the Box's let you know that if they can't take your order right away they will be with you shortly. On another visit, I ordered a 10 piece chicken nuggets (with other items) and asked if I could get 3 sauces for the nuggets. The manager said NO. EVERY TIME I GO TO THE DRIVE THRU IT IS ALWAYS EXTREMELY SLOW. They will not take your order until the vehicle at the window leaves. That makes the line back up and get long. They are very rude (especially the manager).They do not give a receipt with your order (I'm sure they don't want a negative response on the survey that's on the receipts). Every other Jack in the Box I have ever been to will either automatically give a receipt or ask if you want it. I have left very negative responses on their surveys with no response or changes made. I now go out of my way to go to other Jack in the Boxes or their competitors.. EVERY OTHER JACK IN THE BOX TREATS YOU RIGHT. In fact, their competitors (McDonald's, etc) treat you better than they do. At this Jack in the Box they never thank you. Other ones (and their competitors) thank you (the great majority of the time). read more

I went through the drive thru on Friday night around 10:30ish and Parker was working, his attitude and smile was worth sitting there for 20 minutes to get my food. You guys were really busy, and he was just perfect. I would love his attitude at my job. Stephanie Fernandez read more

Little after lunch, I wanted breakfast. So Jack in box I went. Loaded breakfast sandwich and orange juice, delicious. Also loaded breakfast sandwich comes with sourdoh bread :) read more

Jack in the Box - Breakfast alllllll day wooohooo - Fast Food Near Me - Sacramento, California

Curly Fries! Jack in the Box is one of my favorite fast food stops. This location has been good the couple of times I have stopped here. I have only been through the drive through so I can't speak on the inside. The drive through always felt a bit slow, but on my last visit it was a Saturday at lunch with a line and they had it moving right along. The service was quick and the lady at the window was very nice. My order was correct and really fresh. You can tell when the fries have been around awhile but not this time. I would stop by again for sure. read more

We really appreciate this Jack In The Box! It could be 2am in the morning, the staff is always polite and the food is awesome! A BIG THANK YOU TO EVERYONE, and to the Manager Ashley as well! read more

Came through around 2:30am in the drive thru of course there were a couple cars in front of me maybe 3 at the most I out in a mobile order when I finally got to the order box I had wait at least 7 minutes before someone ask for my order which was a mobile order long story short it took forever the service was decent not great if your in a rush don't come here at 2am read more

I recently went to the Jack in the box on Madison and i-80 and had a great experience there. I ordered my food from friendly employees who got the food out really fast. read more

i would give 0 stars if i could , the workers were so dumb they didnt even know what a munchie meal was , had to tell them 10 different times and they had us go up to the window to tell them too , forgot our drinks , gave us a watery milkshake and told us the machine was broken AFTER they gave it to us, and still told us we owed them 1$ for the cheesecake and chocolate cake we subed it for , and then they ended up giving us the wrong drinks AND slammed the window in our face . it was so unnecessary . should have gotten a refund read more

Terrible place and staff I use to work there and it is the most disgusting place I ever worked . The crew doesn't wear gloves at night and the food is terrible rude employees and management bad don't ever go or work there read more

This place is a joint venture with a gasoline station. Bathrooms were pretty dirty inside despite them using the coin method to get in, but at least no graffiti or anything like that. Food was okay, fries were cold. We ordered the spicy siracha burger and the bacon chicken club which were both okay. Burger was dry, but it is okay. read more

Considering its fast food & in an insipid neighborhood we still didn't expect the cashier to be consumed with idle chatter filled with curse words with her coworkers! The food was equally unsavory; over cooked, dried out, old, and over salted, luke warm as in Not made to order Jack! read more

Food was good. Bathroom don't go in there. Left oysters as tip. Drive through sucks!! One window cracked and a child had boner read more

Late night hunger!! Yes and we are starvin like marvin! It is usually the same lady who takes our order at the drive thru...she doesn't seem so excited...or helpful. Basically, a "I could care less if you want no onions on you're damn Super Star". We are always nice to her even if she gives us a bitchy attitude...because we don't want our food to be tampered with! haha Kill em with Kindness! read more

I don't have high expectations for a fast food joint, but this place certainly shines. Both the drive through service and the lobby service is very prompt. The manager is very nice too. Just be warned that this area attracts the tweakers and the homeless. Also 2 am on a Friday or Saturday night there is usually a significant line at the drive through for obvious reasons. read more

Great food, great customer service but they really need to tidy the place and clean it alot better but overall still a great place to get hot food! read more