Had us waiting in line for over an hour with other cars. Had attitude over the speaker, and didnt ask wht sauce for nuggets or side for a meal. read more

the only good thing about this restaurant is the food. the service is the worst considering the staff is extremely slow (think portillos drive thru wait time) , mildly polite, and will occasionally get your food wrong (I would strongly double check before pulling off). Service needs some serious work! read more

This place is horrible. The food took 30 minutes for just 1 burger combo meal. That is outrageous. The food was not even that good!! This place is not worth the wait!! DONT WASTE YOUR TIME HERE!! read more

Says it's open until 10 and employees lock doors early. Twice I've showed uo and it's closed early

The food was good. The tacos are just as good as I remember them The onion rings are sweet The double cheeseburger needs little spice but still fresh Service was good. The crew was doing the best they can. They get crowded fast/ walkins and the drive through They were out of shakes and small drinks but that's not on the crew Place is clean and they even had time to pass out cups to customers. I'm going back read more

Drove 35 minutes to come here to get breakfast only to be told they dont open until 10:30 am. I called confused because I thought they were open 24 hours. The girl on the phone, extremely rude, told me non of the locations in Illinois are 24 hours. To which I responded thats weird because im literally looking at the sign in your window that says 24 hours. For a large chain whoever is running this roll out in Illinois needs to fired. Google also says the hours are 25 hours which was last updated BY THE BUSINESS 7 days ago. You serve breakfast and dont open until 10:30? No thanks. Ill go to chik fil a down the street that doesnt waste people's time. Never again jack in the box. ​ read more

Jack In The Box - Google states hours are 25 hours as well, and updated by the business - Tacos Near Me - Tinley Park, Illinois

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35 min wait after you order for 4 tacos. Get your act together already. Are you understaffed..learning curve?

My husband & i went on a Monday . Opened at 5pm we arrived at 5:15 busy . We ordered tacos , burger combo . Service was great regardless of it being crowded. We ate there, very clean . People were patient that definitely made our experience pleasant. Food was good we especially loved the seasoned fries . My husband bought a slice of NY cheesecake very good . We will be returning. read more

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Terrible service, waited over an hour for our food, food was cold, no napkins, salsa for tacos. Order was incomplete when given to us. Had to go back three times through the drive though to get our order correct. Cashier was also extremely rude. read more

This restaurant looked overwhelmed. I ordered tacos and waited about 30 minutes for them. They were out of Diet Coke and didn't have any napkins. Not a great way to kick things off for this new restaurant. Parking lot was also a mess...people bailing from the drive through due to the ridiculously long wait time. Cars were backed up so far in the drive thru that other cars couldn't pull out of the parking spots without employees directing traffic. I won't be back until things settle in a bit. read more

Slow, slow, slow. I haven't eaten here once without waiting over 30 minutes for the drive-thru. The workers couldn't be less diligent or inviting. Doesn't help either how their app *STILL* doesn't list this--nor any other nearby--locations. This place has been open at least half a year and you still can't even look at their menu online, much less order or earn points. How this place is still running is a total mystery. read more

Horrendous service. My wife and I waited 35 minutes for a very small uncomplicated order. I stuck around only because I was in disbelief. A customer who was there when we arrived ended up leaving without asking for a refund. I suspect that in addition to her frustration she was was afraid of what she might say if anyone actually came to the service counter. (PS: We arrived at 3:50, not the most crowded time of day.) PSS: Multiple products in the soda machine were not working. In spite of that no one tried to refill or fix the emptied products. They didn't bother to put up a sign or warn customers as they handed them cups. It was very annoying. I give it 12 months, and that's only because people are curious. read more

This location is terrible. Absolutely the worst experience at a fast-food chain. This is not the Jack in the Box that you're used to. Poor service, poor management, horrible food. 25 min plus to get to the drive thru menus (only four cars ahead of us). Another 15 minutes to get to the drive thru window, and another 10 minutes to get the food. If you're that busy, how can you not have a fresh supply of HOT fries. The food was luke warm, at best, and stale. Burgers were soggy and the meat tasted old. If you're running late, do not stop at this drive thru. Once you're in line, you're stuck. It's curbed all the way around with no way out of line. This place has only been open for a month or so. Our first visit was even worse, but I thought it was just a rough opening week. This was our second time here - I decided to give them the benefit of the doubt. Huge FAIL, Jack in the Box. If you're familiar with west coast Jacks, don't bother coming here. You'll be extremely disappointed. We will not be going back. read more

New takeouts, need to work out some service kinks, love the tacos and tried some fries which were good

Zero stars. 45 minutes in line for a cheeseburger. Ridiculous. In the drive up lane, there is no escape. You're trapped. Never again.

Don't waste your time, in our case over 20minutes in fast food drive thru. Staff was not friendly or nice especially when concern was brought to their attention. They could care less...don't visit! Save your time and money! read more

40 minutes in drive thru (five cars in front of me) for over fried chicken sandwich and tacos.

Waited 35 mins for a simple kids grilled cheese sandwich 5 people already asked for there refund while standing here. This place is ridiculous will never come back. 0 stars read more

Walked in to the store at about 430 p.m. on a friday. There were 5-6 people waiting around, but they had ordered and were waiting for food. Went to the counter and wasn't acknowledged, but then figured out that I had to use the kiosk. Kiosk is a bit confusing as you have to click on the meal in order to get just the sandwich. Anyway, ordered 2 burgers, an order of fries and an order of onion rings. Then waited.....and waited....and waited. it took 33 minutes to get the order. While orders were backing up, the manager had 2 employees on break. I understand that they need breaks, but you send them BEFORE or AFTER the dinner rush. I saw at least 2 people walk in, not be acknowledged, and walk out. Got the food home and it was decent, but not worth the almost $30 and not worth the 30 minute wait. I may go back, but if it looks even remotely busy, I'm leaving. read more

Are you kidding me, trapped in this drive thru for 45 f!?king minutes and they weren't even crowded. If you are that incompetent close and retrain your people. I will never be back. read more

after living in california for 10 years i was thrilled to hear JITB was coming back to IL. but was extremely disappointed with the food. it doesn't taste or look the same, no tomato or lettuce. and from the reviews it seems this issue has been consistent since opening. although the drive thru was long i don't think the service was as bad as other reviews are saying. read more

We visited this location to take my nephews for the first time and were informed at the door that the business was closed about an hours before the posted closing time. Unfortunately, the interaction with the staff member lacked professionalism and contributed to an overall disappointing experience. read more

To-Jack n the box corporate. You reentered the Chicagoland market only to remind us why you left in the first place? Because if you don't step in and do something about the horrendous service, you will be forced out by losing customers. I arrived at 8:10pm Tonight on 4/21/26. There was a cone blocking the drive through. I went inside because of that and a story I heard about someone waiting in the cement blocked drive through for almost 30 minutes only to be told they were out of tacos. There were people waiting. I walked up to the register and waited over 10 minutes while being completely ignored by the staff. No sign on the counter, no hello, no sorry we are closed, no announcement, no acknowledgement, no nothing. Then other customers came and were also ignored. A waiting customer said one of the staff turned off all the kiosks during the hour that she was waiting. People can understand a busy store, but there is no excuse for not having a sign or saying a word or two. Store hours are until 10pm. This store has been open long enough to have ironed out opening day issues. I left. I won't be going back. I can't patronize a place that doesn't care! read more

Burgers are delicious is back in the day. Curly fries unique flavor best burgers in town. 1hr wait.

There too many people working in this place. They are all standing around doing nothing . It was late and a young girl was working and we said you look tired. Obviously because it was late and busy. She said we are rude. It was not an insult. I couldn't even see her eyes because her fake eyelashes were so big. Maybe instead of directing traffic those employees take orders. I got a burger tonight and it was so crisp and is like a hockey puck. Kudos for kids working but work don't mess around. And the drive through you don't want to wait after a 1/2 you can't get out because the curb is so high. This place won't last long. I miss the good days of jack in the box. Or maybe it's just this location read more

15 minutes in drive thru and did not move! Had the person behind me back up so I could get out. Two cars that were in front of me backed out as well. If the lead car has a big order have it pull up and service the rest. read more

Tacos are very good but it took 25 minutes and they were very cold. The one in country side has better and much faster service

Waited 25 minutes in line mo way out of line just to get to order only 6 cars in front of me horrible experience

I never in my life had to wait 45 minutes for one hamburger it was chaotic. It was unorganized. The whole team needs to be fired. They have no clue on how to or get orders out. There was not enough staff, and that staff was not trained properly. The hamburger itself was not good not worth the weight. It was greasy. It didn't have any lettuce or tomato on it and it was small for the size for the rather the person who made it needed to change his gloves he touch and receipts and then going back over to the food. They all need to be fired and this is the Jack-in-the-Box that just open in Tinley Park on 175th I want to say in Lagrange don't go there. read more

Nov 5th 530pm been in drive thru line now 45 min. Hell line... never again. they have high cement divider so you are stuck. drive thru employees on their phones... what a joke read more

Friendly staff. The food took 35 minutes. Tacos were terrible, cheeseburger was delicious, fries good, strawberry shake delicious. They didn't know how to make the flavored coffees. Newly opened so I'll cut them some slack. Basically just a burger joint. Will I return? Probably not. read more

This place is a complete disaster with the worst management that has ever been in charge of running a fast food restaurant. Not exactly sure why the wait is so long oh wait I know the employees don't seem to care about being employed and making sure the food is prepared in a timely manner. I'm one and done at this place. You obviously don't need my business cause you don't seem to care about your customers. read more

Worst drive thru ever! Waited in line for 25 min. Never go here again . This is the second time I have been to this location and waited for over 20 min . read more

Went there on 10-15-25 spent $66.00 and the food was not hot. This was not take out but dine in. My husband was so happy that they got one in Tinley but was so disappointed. They messed up my daughter's order and gave her a different burger. This caused confusion on whose order was whose. By the time my husband started eating his burger it was cold. He didn't eat it and it went home to the dog. This place is not ran well and we will not be back. read more

Staffing-poor. No carbonated beverages or shakes but no one knew that because no one posted a sign. We waited 50 minutes in the store for 4 tacos and an onion ring. Ridiculous. And the tacos weren't even good. No lettuce, they were out of tomatoes. I mean really? Until they can get it together they should. Lose their doors. Too bad. read more

Don't say you're open 24/7 and then you're not open! Coming home from a Halloween party at 3 am (IYKYK) and so excited for Jack in the Box! New Lenox- closed. Tinley- closed. Drive-thru as well. So disappointed :( At least the Castle will never let you down. read more

I've never waited so long in a fast food drive-through. 37 minutes to get from the beginning of the drive-through to the window. That is insane! I see many others have had the same issue. I ordered a chicken sandwich and it came out plain, no pickles toppings or anything. Fries were good. Tacos were not. You look in the drive-through window and it looks like a three ring circus in there.. I tried about a half dozen times to visit this location after work only to find that they were closed every time! I am not sure exactly when they close, but the last time I went, I showed up before 10:30 and they were already blocking off the drive-through. It says open late on there building, 1030 is hardly open late. I don't think I'll be going there again anytime soon, if ever. They need a lot of work. read more

Ive been here 3 times. once waited 30 minutes for ok food and two times after midnight cause my husband wanted to try. Both times pre and post shut down for "staffing issues' Google said open 24 hours. Went there tonight at 12:30am and had a guy taking the garbage out tell me they aren't open past 10:30pm. If corporate doesn't do something, this location wont be open much longer. read more

Does management and the owner even know what is going on? We never even was able to try to get in because all lines (drive thru and in door) WERE not moving! Are the employees even trained? Just common sense that a full service restaurant can serve its customers faster than Jack In the Box fast food. Pathetic! read more

Me and my family were really excited to try jack in the box for the first time. Turns out when we came we waited in line for 25 MINUTES YEAH 25 MINUTES, then a worker came out and said it's closed it was 5:14. it was horrible i would give it 0 stars if i could. read more