P-leaaaaze, b*tch...! What was I thinking?!?!? Well, I was rating the CHICKEN burger -- we all know that's not a BURGER-burger. If you're looking for a 24 hour spot where to eat, go to the Fatburger on Ventura Blvd. read more

A very small and tight location, but the style of the restaurant is up-to-date. The staff is excellent. I was amazed at the performance of the manager named Juan. He is an awesome manager that works very hard and he actually does grunt work too (wash trays, pick up trash in dining room area, etc.). I wish there were more managers out there like Juan. read more

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Aside from any cleanliness or safety critiques I am, I just stopped in and ordered a spicy chicken sandwich. Upon getting home I found I had a hamburger with completely different ingredients. How do you get the entire order wrong... read more

I just ordered a Buttery Jack Combo with bacon and swiss cheese and buy one spicy chicken sandwich and get one free with a coupon. First of all the coupons saved me some money. The most important part was the food was fresh and piping hot. The fries were crispy and you could tell they had cooked it to order. I don't usually review but I felt the need to give a thumps up to this location and the people who work there. Also I told the manager or cashier that they were doing a great job and the food was perfect. That's the we it's supposed to be done. Please give these hard working people a thank you if not an incentive to continue the good work in the future. I'll be back to this location soon. read more

It's convenient that this JITB is open 24-hours in kind of a dead neighborhood. The food is JITB, so you know what you're getting--it's always the same. I pretty much rate corporate fast food places on the service, most often the drive-thru. Not superfast, though not slug-like, this JITB does okay. The service is friendly, which helps. read more

Jack in the Box - Drive thru. - Burgers Near Me - Van Nuys, California

Frank the manager was really nice and respectful he gave me the best customer service! Definitely worth coming here for his service.

I just went to this jack and I bought the loaded tiny tacos and we were supposed to get the guacamole sauce and they did not give it to me do to the staff gossiping instead of paying attention to what they're doing I regret not checking before getting home. read more

This is the worst Jack in the box. Seriously. Always filthy and it STINKS inside! Can't say anything about the restrooms since I would have to be out of my mind to even consider going in there. Always at least 2 or 3 homeless people walking around like they own the place and last but not least THE FOOD! It sucks! Specially the delicious buttery burgers that taste burnt and dried. Simply the worst. read more

This jacks location employees are doing a great job .! I felt welcomed help and carried Great smiles. The services where fast and the place look very cleaned. I recommend this spot to all my friends and family. read more

Not crazy of their location but love their service......only fast food I eat ( egg rolls) The best !!!! read more

I hope you like cold food, because that's how this locations serves theirs. First off, I don't know what it is about the whole Van Nuys city, but both Jack's have issues with getting their orders correct. Sometimes, I get the correct order, but the food is cold, or I'll get the wrong order, and the food will be cooked. You guys want $15 an hour?! Work for that! First experience at this location I got a jumbo jack meal, with cheese and curly fries, at about 2:30pm figured it's mid shift crew, and the food should be good. Wrong... The jumbo jack literally look as if someone tossed it together in a hurry. I opened it and the lettuce was half out, sauce(ketchup and mayo) was everywhere. I ask for no tomato or onions(they put both in). I ask for curly fries, and got some greasy cold fries which looked like curly fries that were sitting in the fryer for too long. Whatever I ate because I was hungry. 2nd, time... Went at about 12:00am as my girlfriend and I were hungry. She got spicy chicken sandwich, and i got the jacks munchie meal, the one with the grilled cheese burger(don't judge me). Anyways it was decent, but that's not why I'm complaining. I asked for iced tea with no lemon. I got a lemonade... My girlfriend asked for Coke... She got a Diet Coke... Oh and no straws... Okay whatever, I'll pour it into a cup no big. Then when I get to my tacos they were literally under cooked. No, I didn't take too long to eat the burger. I literally inhaled it because I was starving. When I pulled out my tacos from the meal itself before I stared eating... they already were cold... So just giving you a heads up be wary when ordering here, oh and expect an eye roll or three when asking for extra condiments. read more

First of theyre menu pricing higher that other jack in the box branch. As an example grande sausge burrito here is aroun 3.80ish+tax .. whereas in Santa Monica sepulveda is. only 3.40ish.+tax so when you add it all up it matters esp. if ur getting a combo Second. I ordered through drive thru they charge you additional for side on the brunch fast menu. It said specifically on the platform Make it a combo: choose 1 side dish and 1 drink. So i asked not to get any side only a drink instead. they charge me for the whole combo price. Today i ordered here in Santa Monica Sepulveda and I was charge combo price with side and drink, now im satisfied! Third, i called them to point out my issue they have me on hold pass around keep saying "hello? hold on for a moment" 4 times... I dont know if the employees there are not oriented properly or they just let it be. read more

I eat here all the time as my work has me driving down Sepelvuda. I have to say this is the best Jack's in the valley. Food is always hot and fresh. I've never had a wrong order or bad/cold food. The employees have to deal with the massive population of homeless/addicts that try to camp out in the restaurant, so it's amazing that it's so clean. Great management. read more

I love Jack in the Box!!! But yesterday the drive through was just unacceptable sweeties!!! :( Literally 15 minutes of waiting and wasting gas....my gosh! And it was too late to back up and park and get my behind out of the car and walk inside!!! I was hoping they could put more staff on hand?! Please??????????????????????????????????????????????????????????????????????????????????????????????????????? I was almost late for my class!!! read more

I really hate to rate a place so poorly but this one deserves it. I went to the drive thru and placed my order. When I got to the window the guy just motioned to me to "gimmee money". I gave him a $10 bill as he didn't say how much and he gave me change, eventually my food and a receipt. The change was right so I thanked him and he never said a word the whole time. I did the survey and that is why I am rating them. I got a call from the manager and every time I called he wasn't there. I finally spoke to him and he was 100% disinterested, said sorry and that was that. Then Jack sent me another survey to find out how I felt and the link never worked. There is another one down the road a little and I will go there if I need to. This place used to get high marks on my surveys but I will AVOID them from now on. read more

This place is weird. They actually make you pull out and wait in the front just because you ordered a breakfast item for lunch. Whatever!

Stopped in to grab a few tacos. The lady over the intercom seemed nice and polite, but extremely slow service. Took forever to get in and out read more

Honestly the worse jack in the box. First the cashier (horrible customer service). All I ordered were fries to go. Left, come to realize my fries are drenched IN OIL. Oh & bums everywhere read more

So I ordered breakfast this morning from this Jack in the Box because I was at work and it didn't sound like a bad idea. I ordered a supreme croissant and a couple bites in I immediately regretted it hearing an irregular crunch in my bite. The crunch was a piece of egg shell. I opened the Sandwich to see a big piece of egg shell right on the surface, easily visible to anyone who actually looked at what they were making. This is just amazing. Never going here again. read more

Jack in the Box - Egg shell croissant - Burgers Near Me - Van Nuys, California

This is the nastiest jack in the box ever. Everything is dirty from the cooking area to the bathroom. Workers are rude and don't care to get the other correct. read more

I've been coming to this jack since 2010. The service that it had can't be compared to today's service. Food is not cooked properly. I know, it's fast food but I got off late from work and to make things easier I stopped at Jack. I would have known my chicken sandwich would be uncooked and my son curly fries half full and no sweet and sour sauce for my egg rolls I would have just stopped by Carl's. How can you charge extra for Large curly fries and only fill it up half way? But regular fries you over load. Ask for sweet and sour sauce and I get BBQ sauce and hot sauce. And fill up the cups with ice so your drink is not even half a cup... Seriously? This jack needs new management or close it down read more

I went through the drive-thru last week to order 2 Chicken Club Salads. Well, the salad leaves were old and wrinkly. I had to throw most of them away because they were wilted and soggy looking. Now you know good and well, these people saw this ugliness. Why would you even serve old food to your customers? I will never go back to this place again. read more

When I was there on Saturday, getting a quick bite. I came across the drive thru woman, Monica. OH, let me tell you. she is AMAZING. The best lady there! her attitude is A1! she's so very nice & no attitude at all! she handed me my food with PLEASURE! i will be coming every saturday to this exact jack in the box just to see this woman! GIVE THIS LADY A RAISE! read more

We went through this JITB via drive thru recently. My Jack's spicy chicken sandwich was dry and they added cheese to it without asking if I wanted it or not (I don't like cheese on it). The curly fries I gotten were from the last scrapings as there were only a few "good" curly fries and the rest were crappy. The only good thing about my meal was the diet coke and the free cheesecake they gave us for the inconvenience of the woman who was ahead of us who kept the line waiting. read more

This has to be the best Jack in the Box in the Valley. A1 service, really satisfied with the nice warm churros they have. Customer service is excellent thanks to Leslie & Gaby. If I were the manager I would give them both a raise immediately. They deserve it. read more

Its okay. I've had better service at most other locations. They seem to take a long time coming to the window of the drive thru even when they are slow. read more

The drive thru is extra slow and the place is small - but they've never made a mistake on my order -so that makes it fine with me.

Haven't been to Jack in a while, the wife was craving an old school Sourdough Jack. Wow, it was horrible, It was cold and chewy. $17 down the drain. Soda and fries were good. Too bad, will be hard for me to go back. No bueno Jack. read more

The Buttery Garlic Burger Sucks! Go to In N' Out.

Terrible service they take your order and give you the wrong food when using drive thru always check your order if they got it rite

Excellent!! Great food and great service at this one. Restaurant was clean and ppl were friendly

Their concept of customer service is that they laugh at the customers, and probably spit in their food. I've seen it first hand.

Juan is an excellent manager. Don't remember him from before, but makes me want to come here. He's the most approachable fast food employee I've seen in awhile. Keep it up and I'll keep coming. read more

And my boyfriend went here tonight for the second time.. They left out half the order AGAIN!!

Just got the buttery jack classic, terrible no butter and sauce was more like the Cholula sauce never again. Liked the portabella mushroom one. The manager sucks too! read more

The first order was WRONG. It was taken right but prepared wrong. Four tacos with NO lettuce , a value fry, and a medium ice tea extra ice. 10 white sugar, 8 hot sauce, and a couple Ketchup. What I received. Four tacos with my nemesis and allergy LETTUCE, 3 hot sauce. What extra LETTUCE. Drive Thur. First time I looked before I am at my destination. I go in and you think they would give my a free I don't know a packet of ketchup (sarcasm ) but giving something because they made an error nor sarcasm. The tacos NOT greasy and some of the best I have had. The cook poor older woman did not seem to speak English. Fault theirs. Why did they not tell her there was a change. She apparently needs the job. Makes great tacos. They took order right. But don't know how to pass the info down their line. Please let her know. She cooks well. Not greasy like make of your stores. So keep the cool in the loop!!! read more

Fresh products and fast prep, but service is way to far from perfect. Even the lunch hour with less then 10 people insode takes so mich time because only pne cashoer is working. Way to improve! read more

this is my favorite Jack, it is like you walked into a real life sitcom. the cashier Jaun, he always seems to be here, he is like a gay latino version of Flo from the 70's comedy Alice, his mood flips are a true delight to behold. the antics of the homeless on the patio always one heck of a floor show. sure the place is a filthy af, the bathroom looks like they stole it from a condemned gas station, and it is jack n the box so the food sucks... but I love this place! read more

So I went to get a oil change and conviniently there's a jack in the box next to it lol.....I tried the pepper jack chicken sandwich and wow its great the team was friendly and the service was fast. Plus 8bucks for the combo well worth it.... read more

Been here 3 times, and every time they messed up my order. That's 100% chance of getting your order wrong. Also, 100% chance I'll never go here again. Will be going to Carls Jr next door since they actually have competent white people working their that can take/read orders. read more