We highly recommend Evan Cannon at JLKB. We have been remodeling our kitchen and bath and chose JLKB for all our hardware fixtures after meeting with Evan Cannon. Evan is the best and we had a great experience working with him. He is patient, kind, and very knowledgeable and was the same pleasant, helpful person after we received our fixtures and happen to need help, as was our case. Evan helped us through the daunting selection process, explaining all the options thoroughly to make sure we had the right fixtures for our needs and design preferences. He always made himself available for questions and to address any concerns we had. We are beyond pleased with all the hardware fixtures Evan helped us select and are very happy we went to JLKB. Writing reviews is not our thing, but we wanted to share the great experience we had with Evan Cannon at JLKB because we know how stressful it is going through a home remodel, visiting showrooms, etc. read more

We just remodeled our master bathroom here in Oakland and chose JLKB to be our 'go to' for all our hardware purchases. Anya at the Oakland location could not have served us better helping us navigate all the options to find the perfect fixtures and negotiating the delivery of such so all arrived in a timely fashion. The final outcome was spectacular! I highly recommend this business. read more

We had a horrible experience with JLKB. Our contractor ordered 3 vanities and 3 sinks through them. The JLKB made at least two mistakes in the order. We waited for 5 months for the items to arrive. One vanity and one sink arrived broken. One vanity had the cabinet hinge on the wrong side. They were poor communicators and didn't offer any remedy for the MONTHs we went without a functioning bathroom due to their ineptitude. Wish we had not worked with them. After so many months of waiting, I am now going to order a replacement vanity via Home Depot. What a flail! read more

I am remodeling my condominium, while investing in bathroom furniture's and fixtures. Jerald was my representative. Down to earth professional, I could tell he had many accounts going. That being said he definitely went out of his way to cater to my needs as busy as he was. The staff was also helpful. They have amazing bathroom fixture vanities, accessories and Faucets for a high-end result. After purchasing a Sigma Faucet , my contractor had issues installing it. Jerald went out of his way to find a solution. Thanks to you Jerald again! Life saver. Good guy and really thinks outside of the box. Outstanding customer service read more

Last Wednesday the Toto toilet in our front bathroom was declared dead. The plumber recommended we go to Ashby Lumber to see what they had, but they closed at 5:00 and it was close to that. I went to the Toto site, asked for showrooms in the area and Jack London Kitchen and Bath was the closest. Happily, they were open until 7:00. I called and spoke w/ Shannon Lopez. She was extremely helpful, laughing w/ me over my refusal to consider a white toilet, sending me photos of the one they could order in Bone or Sedona Beige and then sending me a photo of a Bone color sample. We completed the entire transaction over the phone. She said it would take 1-2 weeks to be sent from Toto. I gave her my credit card number over the phone and we were good to go. The next day she gave me the bad news that her boss had told her the toilet was backordered 2-3 weeks. She and I were both unhappy about that but there was nothing to be done. She told me if we canceled the order she would understand. I said we'd stick w/ it, but then Alan and I discussed how there was no guarantee that the toilet would be here after the 2-3 weeks. I have had experience w/ backorders taking far longer than estimated. Tuesday afternoon I went to Ashby Lumber. They had a toilet they could order that would be there the following day. I ordered one and it came in yesterday as promised. Yesterday afternoon I emailed Shannon to let her know our decision. She was understanding, as promised, and the refund has been made. Shannon was a joy to work w/ from start to finish. All the excellent reviews for Jack London Kitchen and Bath are well deserved. read more

Store is beautifully laid out and is stocked with very high-end items. But it's a pain in the butt to get information about the items (e.g., price, availability) and the sales staff, while generally friendly, do not seem very knowledgeable about the store merchandise or motivated to sell it. I'm not sure how a store that operates this way can be very profitable. read more

Every star given has been earned by my boy, Brandon W. As an interior designer, I'm only as good as my vendors, reps and subs. After working with Brandon on a simultaneous kitchen and 3-bath remodel with zero hassles, I knew this organized plumbing specialist was my new best friend. Brandon is knowledgeable, budget-minded, and proficient in the world of plumbing fixtures. The best part is that he's expeditious: answering questions, getting quotes, tracking shipments, crediting returns, etc. all at the speed of light. I hate to give away my designer secret, but this is who you want to work with when remodeling any kitchen or bath. read more

As a kitchen and bath designer it is rare that I find more than one favorite showroom. Jack London Kitchen and Bath Gallery is the best! They have a wide range for me to show my clients in both style and budget and they work with me, not to sell my clients the highest priced item, but to find the best solution. I've been working with them for about 10 years and if for some reason the associate that I usually work with is out with the flue or something, another associate graciously steps in to assist me and my client so that I don't need to reschedule. As with any showroom I recommend calling in and making an appointment just incase its a busy day, but they welcome walk-ins too. read more

Great selection, great knowledge and they "get it". Just had a run through of options from Brandon and not only was he knowledgable of the brand I was looking at he was throwing out options to save a few dollars. My kind of guy. The lady at the front was a bit surly but Brandon was completely in the know. He even showed me how a specific shower head worked in their shower show room. I visited three showrooms in total and this was best selection by far and Brandon was very helpful. read more

Brandon Williams was able to quickly find and price the bath products we were interested in. He answered our questions about measurements, comparative finishes and coordinated styles. He is a true professional. He knows his stuff! Thank you Brandon! read more

Sadly, my 1st stop was Bath & Beyond. Don't get me started on that awful place--my review would probably be tossed as too negatively extreme. Anyway, in my despair, an architect friend suggested I try Jack London Kitchen & Bath Gallery. Yay. Go JLKBG! In particular, Valerie Simon turned around my miserable experience of having to find a new bathroom sink. She was full-on w/customer service. She checked prices and availability with two companies and relayed all info to me as quickly as possible to me, so that I could act quickly. My builder is waiting to pop this in. Reading other reviews here, I wonder what happened because nothing like those came close to my experience. I will tell my friends again and again to use Jack London Kitchen & Bath and to never never ever go to the big swish showroom (that I won't name) in SF. I live in Mill Valley, but will always return to this shop if I need more items. They are great! read more

Although this place for Bath fixtures was conveniently located and had what we were looking for, the service was beyond lousy. We felt like we were not really wanted there, like our presence and questions were a burden to the staff. We dealt with 3 different people, all of whom gave us negative impressions. Upon our second visit, when we were already in the store ready to buy bath fixtures we liked, we were told we should have made an appointment. Once we placed our order, there was no follow-through, no calls to update us on status of backordered items. The person who helped us (Trudee) then went on vacation without letting us know. Most of the backordered items came, finally, after 3 weeks, when we were assured of no more than a 1 week delay. Highly recommend AVOIDING this place. I suspect they will not be in business much longer. read more

I have to admit that I did not check out Yelp prior to buying a large dollar amount (over $5k) of bathroom fixtures from this store. This was a mistake! I experienced extremely poor service and a bad attitude by everyone at this place, from the sales staff to the owner. First, the staff could not give me a straight answer as to when my fixtures would be available. I had to repeatedly call the store until I finally got a straight answer. Then, I got an expensive bathtub fixture with one small piece (a tiny plastic part) missing from the box. Both the sales person and the owner refused to give me a replacement fixture and insisted that I purchase a brand-new fixture just to replace the missing part! After much haggling and grief, the owner finally agreed to give me half credit for the second fixture I had to buy. Never again! read more

All the negative reviews are accurate. We had the same experience, and you will be incredibly frustrated at having given any business to JLKB. I don't think Ken will fix the problem because Ken IS the problem. We bought over $30K in fixtures from Ken Avery. He is incredibly knowledgable, but he will not respond to your emails, and will not return your calls. He will not tell you if something that you thought was ordered was not actually ordered. He will not tell you that something you thought was shipped is actually backordered. You might find this out after half a dozen emails and countless unreturned voice mails. But by then your contractor will be asking you "where are the fixtures? They were suppose to be here last week." And then your project will be way behind schedule. Save yourself a lot of pain and buy from someone who actually appreciates your business and understands customer service. read more

I did a major remodel 10 years ago and purchased many items from this company, Overall I had a very good experience with them and the sales associate with whom I worked. Recently the hose on my ($800) kitchen faucet began to leak. I went to the showroom and spoke with Ken Avery. He called someone who said the part is no longer available due to some new CA regulations about lead. The someone told him they weren't sure if there was a replacement part. They would check and get back to him. I waited for about 45 minutes for the call back and left with his promise to call the next day. When he didn't call, I called him and found out he was off that day. The next day I called him and he said that he had not heard from the person, but would call and get back to me within 24 hours. That was about 2 weeks ago. In the meantime I called the manufacturer's customer service number and found out the part is still available. They had one they could ship out right away. I asked them if it had ever been discontinued in CA due to lead in the part. They said they had never heard of it and it had never been discontinued. Not sure what to make of all this, but I'm disappointed that I did not get better service. I realize there wasn't any money in it for them now, but I had spent several thousand dollars there during my remodel. Given the high end nature of their store, I expected high end service and I didn't get it. read more

We knew we found a fantastic bath showroom when we saw a wide array of plumbing fixtures and vanities on display. Especially the more contemporary styles we like. We returned a few times to look around and consult with Brandon as our bathroom remodeling vision began to take shape. Brandon provided a variety of options and was patient as we narrowed our choices. We really benefited from his technical expertise and willingness to provide competitive pricing on the many items we required. Brandon provided organized price quotes and product specifications that helped us work effectively with our contractor. When we needed technical help or factory support during construction, Brandon continued to help after the sale. We highly recommend Jack London Kitchen & Bath for their professionalism, product offering, pricing and product support. Our experience was fantastic! read more

I needed a replacement part for a very old faucet. Brandon got right to it, and the part is on its way. I haven't bought anything for our spring, 2016 remodel yet, but when we're ready to purchase faucets, I will be heading back to JLK&B, and asking for Brandon. :) read more

7/31 Update They didn't win the BBB Case, when they finally addressed the issues by reimbursing me, I marked the complaint as addressed. But this is exactly the type of dishonest exchange you can expect from this place. I could have kept it open to cause problems for them but I'm not that kind of person. I was just happy to be done with them. Be very careful with this place! --- Your review helps others learn about great local businesses. Please don't review this business if The person that helped us was helpful. She has a great handle of what was available and what would work well within our space. So I'd give 5 stars to all presales. When you order however expect delays, damage to the products and horrendous service after the fact. To start we ordered a tub by giving them the measurements of the bath room. They ordered the wrong size so we had the delay of having to wait for a second tub and the cost of buying two tubs because they don't take back tubs. So now we have an extra tub that's small if anyone wants it. The deliver of the tub was even worse. The delivery person just left the tub in the back of the driveway. My contractor gave him explicit instructions on how to access the garage to drop off the tub and the guy couldn't be bothered to walk down a flight of stairs and push a button. They didn't call anyone to say it was being left outside so the tub just stayed in the driveway overnight. Ordering was a nightmare. My sales person went on vacation and I was sent through a maze of people to try to place an order of two drains. They over charged me for parts and their computer systems being down delayed my job by 2 weeks. The sales manager called the manufacture of one of the vanity I wanted to order from a different showroom to block the order so that I couldn't order it from anyone else adding additional delays to my order. Look on google for other showrooms that offer great selection and pre and post sales. Here you will pay a premium and get mostly headaches. you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I was intrigued by Brandon's showroom. I was looking for a new bathtub, I didn't want to go to the ordinary franchise stores. I was looking for something different. I live in Florida and Brandon helped me find the perfect bathtub. I bought the cherie cast iron bathtub. One of the best purchases ever. I spend a lot of time in the bathtub now. Thank you Brandon for everything! I highly recommend!!!!!! read more

I am a Certified Interior Designer and truly appreciate the quick response and dedication that Brandon Williams makes to help me and my clients get what they need. He is truly incredible at customer service and keeping us in the loop to all of our options while always considering budget and timeline! Thanks Brandon! read more

These are the kind of people you WANT to deal with. This is one of those stories about a store that REALLY understands customer service and is willing to go way beyond reasonable expectations. About 12 years ago, we bought an entire kitchen full of appliances for our home from Jack London Kitchen and Bath. Recently the nozzle on our Grohe faucet failed. OK. No problem. These things come with a lifetime warranty, so I contacted Grohe. Well, they were purchased a few years ago and the new owners require the original sales slip if you want warranty service. Who has a receipt from a dozen years ago? So I contacted Matt Hooper who is the Showroom Manager at Jack London Kitchen and Bath. He called Grohe for me and told them I was a good customer (Matt was not even there when I bought this stuff years ago). Grohe shipped a replacement faucet nozzle at no charge to me and I picked it up from Matt. He could have easily said there is nothing we can do as it is Grohe's policy. Instead, he made the extra effort to see that I was treated fairly. You can bet if we redo the kitchen or do a bathroom that I will be shopping at Jack London Kitchen and Bath. read more

First Class! I was in need of a replacement part and Nicole Medina went far above and beyond anything I've ever experienced with customer service. Such a great experience and a phenomenal company. I will definitely do business again. Thanks Nicole your amazing!! read more

If you want a high end Bathroom with WOW factor, I'd recommend checking these guys out.. I worked with Lino Cruz and his service was excellent. Quoted everything up front and most of the prices were competitive. I'm a DIYer so I usually know what I want and buy things online, but I purchased a decent number of items from them and got some great ideas from Lino. He's basically your design consultant and will cut hours and hours from scouring the internet etc. for the perfect hardware, medicine cabinets, faucets and vanities. You can email him to set up an appointment at lcruz@jlkbg.com. read more

Bought all of my fixtures here after a recent renovation. I worked with Geri, who is mostly helpful. One star off for being pretty consistently unavailable on the phone. Communication wasn't great. However, Restocking fees and absolutely no discount, zero, on a large order will keep me from going back when I renovate another flip after this one. Oh well, their loss. I hope it was worth it. I better stop writing before I change me mind on the 4 stars. read more

This is the worst experience I have ever had with a company. The personnel are rude, unfriendly and uninformed. Although I was considering a large purchase, I was made to feel ignored and a nuisance if I asked or requested information, I have never written a review before on any matter, but I feel compelled to warn people against dealing with this company. I would fire almost all of the employees, and if the owner has any sense he/she should start paying attention. I recommend In Style Kitchen and Bath. Their showroom is smaller, but the people are extremely helpful. read more

A recent visit to the JL Kitchen and Bath Gallery with extraordinary service from Brandon W. demonstrated why this firm deserves five stars. I was looking for a finishing piece for my newly designed kitchen (hot/cold water dispenser and filter) and despite him or is his firm not being involved in the design, he jumped in enthusiastically and worked through all the ins and outs of this decision. His follow through with ensuring that the warehouse where I picked up the items delivered the goods was also impressive. Rare to find someone who combines talent, empathy, design sense and competence. Bonus was that the prices were below Amazon and he saved me from what could have been an expensive mistake. Made me a fan! read more

Brandon, At JLK&B is knowledgeable about all the products and professional in his service. I would recommend him for any bath or kitchen remodel. I had one guest bath done , will start the process for the master bath . When my neighbors come to see the items they love it . read more

We purchased all our sink fixtures from Jack London. When our soap dispenser stopped working, we called Jack London and worked with Brandon Williams. Brandon is professional, expeditious, polite, and beyond helpful. He went above and beyond to help us get our dispenser repaired/replaced and maintained his professionalism even when I got frustrated with the process. It was refreshing to receive such a high level of customer service! Thank you! read more

I can't say enough great things about this company and their customer service. They helped us out when another company completely dropped the ball. My only regret was not going to them first! Super helpful, responsible, and they stand behind their products. So happy we found them. read more

I just want to let everyone know that Brandon Williams is awesome to work with. He really helped me out. These guys are really honest people and I would recommend them to everyone. read more

I am remodeling two bathrooms in my home and went to 3 showrooms before going to JLK&B. They have a really good selection of fixtures and let me browse until I was ready to make decisions and discuss specifics. My salesperson, Valerie, gave me great recommendations based on my design choices, and also gave good advise where some of my selections would require special attention to pass inspections. No other place I went to gave me this level of attention or service, and dedication to my order. Any problems that arose were handled promptly and resolved each time to my satisfaction. I highly recommend using JLK&B for your project. read more

I have to post a second update because my third experience at JLKB was as stellar as my second. Megan is fabulous. She was so great with the bathroom fixtures that I decided to check in with her when I started a kitchen remodel. Megan is incredibly knowledgeable and responsive. I asked her to quote prices on myriad faucets, drawer pulls, sinks, and Caesarstone countertops. I changed my mind several times, which required new bids and she never balked or made me feel like I was being annoying. I went into the showroom several times and emailed with her regularly over the course of several months and she was always wonderful to work with. Once I placed my order, she gave me an accurate estimate of my delivery date and I was able to pick up everything without a hitch. I already ordered (and received) a faucet, a separate instant hot/filtered water faucet, soap dispenser, sink, and disposal and I plan to order cabinet fixtures in the next couple of weeks. read more

Just writing to acknowledge the exceptional customer service we received from Brandon at JLKB. We had a major project to remodel 2 bathrooms and decided to go high-end with fixtures and appointments, etc. Brandon worked with us to select everything from the trough sink to the 20 inch rain head in the shower and all the Italian designed faucets. Of course, no job goes with problems but Brandon worked around them and helped to resolve problem that impacted our contractor's schedule. Great group of people at JLKB, highly recommended! read more

Great selection and exceptional service. Brandon is knowledgeable, super responsive, and just a pleasure to work with!!!

We recently purchased multiple fixtures as well as a new sink for our kitchen remodel and had a very positive experience working with Brandon Williams. It was one of the best customer service experiences I've encountered. He is courteous, knowledgable and incredibly responsive. We had many questions and lots of going back and forth via vmail, email and text. We also ended up exchanging a few items and he turned on a dime for us contacting the manufacturer getting the transaction processed quickly on our behalf. If you work with this company, be sure to work with Brandon. We cannot recommend him enough. read more

Wow! I visited Jack London Kitchen and Bath last week and Jerald was quick to help me find the perfect faucet and vanity I can't wait to finish my remodel. This place is awesome. Everything is so beautiful read more

Beautiful stuff, Horrendous service! Stay away from this place! They will put the blame on you for incorrect orders placed by them, they do not need your business and act as they do you a favor by serving you. We filed with the BBB. read more

I have to let everyone know how amazing my experience was at JLKB. My contractor (see review for Alward) gave me a list of places to check out for my fixtures and tile and I almost missed this place as they had it listed under a different address in Oakland. I yelped it found the address and was greeted by Kevin. I was a wee bit skeptical as the reviews were not the greatest but I proceeded as they were mostly years ago. Kevin was super nice and patient. I'm pretty picky and he played right along with me!!! He never seemed bother by my snubs of his suggestions and even gave me incredible ideas on how to save money in some areas in order to splurge in others. I compared their prices for TOTO and Robern against other places in Oakland and San Leandro and they were the same. So for those who say they are pricey I can't agree...they just have quality products so go to Home Depot if you want cheap stuff. He then introduced me to Mlis for tile. I told her that I had found somewhere else to get tile and she asked if she could just take a look at my job with no pressure. WHOA WHOA what a smart chic she is! She asked me a few ?? after seeing my yucky space she gave me the most beautiful tile options. She gave me all kinds of price ranges to pick from. I made so many changes that I was sure I would get the stink eye from her but no she was sweet, patient and clearly an expert in her field as she would just give me other ideas to choose from. THANK You so much. I will def use you again!! FInd Kevin and Mlis..they are the best!!! read more

Yelpers were 100% correct about Brandon. I'm still in the planning stages for my new bathroom, so I have not yet bought anything . Brandon spend approximately 2 hours with me answering all my questions, showing me options, getting me printouts...on and on and on. He was very patient, knowledgeable and extremely pleasant to work with - kind of hard to find these days. I look forward to working with him again when I get to the point where I know exactly what I'm going to purchase. read more

Valerie was absolutely amazing! I would highly recommend working with her. She checked the prices right away (which was not the case with some other high end show rooms) and gave me different options I would not have thought of. I wrote her several times with different questions and requests and received a reply within minutes. One of my items was a special order that was coming from Canada and she was able to give me a very accurate delivery estimate. She even contacted the manufacturers and asked for specs beforehand so my contractor could prepare the plumbing. Valerie made the whole potentially stressful experience very easy. read more