Dealership has been less than firth coming even on purchase of the car. We were buying car for my wife but she had but here credit check on freeze and we did not have password with us to immediately unlock it. While we were waiting they had another salesperson come over and sit within close earshot supposedly on the phone with a customer saying we do not make deals like other brands as we offer our best price first. Knew this was a ploy to convince us to go ahead and buy. After a long wait they said they had credit cleared and we were able to purchase car. Next day we found out they used my credit and put the car in my name which really irritated my wife even more than me. Now they keep calling wanting us to trade our car in on a new one. However we have had a recall for over a year that they haven't fixed. They finally told us to call Honda ( lack of professionalism) so we did and now Honda calling them, as Honda says they haven't fixed allotment and need to use it. Don't trust them except service department has been very good. read more

Kyle was able to get my car in and fix the headlamps quickly and for a very reasonable price. The customer service he and the others provided was second to none. Best Lincoln service I've ever had! read more

I am trading my vehicle and Caleb with Jack Of Diamonds Lincoln went above and beyond helping me through the whole process and took the time to ensure that it would be a easy transition and held up to his word. I WILL DEFINITELY CONTINUE TO SHOP WITH THEM IN THE FUTIRE. read more

The atmosphere is too political, and they blast religious music.

Service area- I have purchased two Lincoln MKZs at this location and love my cars. Today, my car would not start so I got it jumped and went by a helpful Auto parts store. They checked the battery for free and said I needed a new battery. I bought my car in 2013 new and in Nov 2015 the battery died and was replaced by Jack O Diamonds under warranty. This battery has a 36 month warranty so it died before the end of its warranty. I called the service dept at JOD and asked if it was covered under warranty. They had my car profile on computer so they had my info.The young girl that was very pleasant said she had to check with someone so I hung on. She came back and said yes it is covered. I left the helpful auto parts store and drove to JOD. I waited 30 to 40 min with a elderly lady that had been there waiting two hours on an oil chg to than have a man come tell me "sorry" it's not covered because it was a replacement battery and a battery chg will be 195.00. Are you kidding me. I said no thanks and went to Pep Boys and got a better than factory battery for $140.00 and out the door in 10 min. Guess I will drive to another Lincoln dealership to get my next MKZ next year! I did receive a phone call from the General Manager the following morning and he has given me a credit in the service dept which does help. I appreciate the call and hope they fix the situation so it doesn't happen to the next person read more

Stopped by Jack O' Diamonds just to see what it would take to get a slightly larger SUV. Kathy, our wonderful sales person, worked diligently to find the exact Lincoln MKX to match our rather long wish list and having found it she searched out all imaginable rebates and discounts to assure that we got the absolute most value. She then made certain that our new car was delivered spotless, full of gasoline and that we had been expertly introduced to all the great features of the car. After the sale, Kathy has continued to keep in touch assuring that we remain fully satisfied. Thank you Kathy! Gary & Brenda read more

We owned a 2007 Lincoln Navigator till this year. When we moved back to Tyler we used this dealership for all service. Scheduled maintenance and even had it towed there a couple of times. Each time they were extremely professional and fair priced. Even gave a discount the last time I had it towed in just for being a repeat customer. We finally had enough with the 11 year old vehicle and decided it was time for a new one. We went in early this year looking to purchase a brand new 2018 Lincoln Navigator. There were two on the lot but at that price point I was very particular as to what I want (white and fully loaded). We worked with he salesman to get one on order. He was very honest up front about the price and timeline as this new style was/is in high demand. While I've purchased many vehicles, I had never ordered one before. John and his team were extremely helpful. They explained every thing in detail, answering all my questions/calls and provided at lease one update a week on the status and expectations. I believe it took about 6 weeks to come in and the process was stress free! I'm ordering a new truck right now and I can not say the same for that dealership (different brand). What sparked this review was the events of today. When leaving the store the 2 month old navigator abruptly engage the parking break then the maintenance light came on. I received a notification on my phone immediately that there was powertrain system failure. It would not go into drive or reverse. I used the Lincoln app on my phone to quickly get a tow truck in-route (fast and courteous process). I then called the salesman and left a voicemail. I used facebook to contract his assistant who called me within 5 minutes. She said she would call the General Manager and get back to me. The salesman called back within 10 minutes and also said he would reach out to the GM as he and his assistant were both out of town for the weekend. Mind you, this is on Sunday and we all know dealerships are completely closed on Sundays. They both text that the GM would be giving me a call and he did about 5 minutes later. He offered to come pick me up and take me to get vehicle we could use until service could provide a loaner. I told him that was not necessary as my wife had brought my truck and we were on our way to unload what I bought from Sams then come back to meet the tow truck driver. He said he would have a vehicle waiting for us when we got there with the tow truck. Tow driver was unable to get it in neutral and was afraid it would need to be drug on to the truck. He said lets try disconnecting the battery and see if that releases the brake. He did that and the vehicle seemed fine with no maintenance light. I was able to drive it to the dealership, still wanting them to look it over, and the tow truck followed just in case. When we got there the temporary vehicle was waiting where the GM said it would be. Not something used but a brand new MKX with 20 miles on it. I don't blame the dealership for the issue with the new navigator. Things happen and it is probably fine after reseting the computer through the battery. I do greatly appreciate the salesman and assistant answering the phone and the GM for calling and making sure we were not inconvenienced any further today. I have no doubt the service department will take a good look at it and fix anything necessary. If I could buy all of my vehicles from Jack O Diamonds and have them serviced there I would! I would personally recommend them and already have to many friends and family. read more

Stopped by this location to look at the new 2018 Lincoln Navigator got out of the truck and was greeted by Justin, you know the sales person that greats you when you pull up. My husband says we're not buying today Justin says it's okay jokingly I'm not selling. Now the funny thing is that the joke was on me, literally we asked him to for the keys he goes inside unlocks the door and disappears literally DISAPPEARS. Justin unlocks the door from the inside of the dealership at 80 degrees outside doesn't remote start it at the very least, and we leave of course. Next step call the dealership speak with Caleb the used car manager explained what happened he was apologetic wanted us to come back that's a NO!!!! I advised him that I would be posting a review about my experience he was a little upset because I was making a review about the dealership because of the salesperson, well to me this is the beginning process the greeting. Poor customer service lack of eagerness to sale lack of training. read more