Love my car!! Abbie made this a very personal experience. All of the staff at this dealership are incredibly nice, welcoming, and professional. The entire facility is also spotless, modern, and highly organized, which made waiting around much more comfortable. I highly recommend asking for Abbie when looking for a vehicle. I know it's fairly typical of buying a vehicle but my only complaints are regarding the pricing and the speed of the transaction. The final numbers felt a bit "bait-and-switchy" compared to what was advertised online, so make sure you read the fine print carefully before signing. However, I did really appreciate that the negotiating stage was fairly quick compared to what I have experienced at other dealerships, still fairly standard for the car buying industry I would say. I was also a little surprised my car only came with 1 key, first time I didn't receive a spare with a vehicle. Overall, it is a great facility with wonderful people. Definitely one of the more painless car buying experiences I've had, especially if you come in knowing what you want. read more

This review is for the service department only. My wife recently got into a minor accident, and I needed help getting the vehicle repaired. I called Chrysler of Escondido and was told to speak with the parts department. The person I spoke with was polite and gave me a part number. I also asked for a general quote on labor if I bought the part myself and brought it in. I followed the information I was given and ordered the part through MOPAR. Unfortunately, the part number I was given turned out to be wrong, which left me out money and still needing the repair done. From there, I tried several times to get in touch with the service department for a quote to have the correct part ordered, shipped, and installed. I called, used their contact form, and even received their AI-style text response, but no one followed up with me. At the end of the day, I was trying to get my vehicle fixed through the dealership, and I got ignored through the contact options they provide. Because of that, I would not recommend Chrysler of Escondido's service department. read more

Their Service Department is absolutely atrocious! In the last year & a half my car has been in the shop more than I have it. They wait weeks before calling with updates and refuse to cover a rental car. I know for a fact my car has sat unattended to for more than 7 days at a time without being touched. They are unresponsive and refuse to admit the lack of effort they put into my car because it's usually in worse shape than I left it. read more

Unprofessional sales team, don't care about your personal time especially three hours on your Sunday. Working with salesman Jonathan, he knew we were driving an hour and a half to go by this Jeep and talk to him 20 minutes before arriving to let them know we're right around the corner and to have it ready and he said it was. We walked into the dealership and they said they just sold it. Sales manager did not even want us in the store, no explanation given, no compensation for mostly our time or the fuel to get to the dealership to make a purchase. Serious buyer negotiated rate filled out the application and drove an hour and a half one way, which is three hours on a Sunday, time away from the family for nothing. Please have Jasen or Jasmine Powell call me. read more

Jack Powell Chrysler Dodge Jeep RAM - Hour and a half driving to the dealership buy the car they said they sold it a few minutes before. "Sorry for any inconvenience" - Auto Repair Near Me - Escondido, California

I took my 2018 Jeep Wrangler in for what we believe to be a cracked head gasket on 5/11. We had no appointment granted but the gentleman checking vehicles in said thats fine ill give it to Reyes he turns car over pretty quick. Wanting get there official diagnosis thinking they can figure it out quickly. I call Friday no answer, finally get a text to be able to message Reyes the following week but does not respond back. I call and leave a message still nothing. Finally on 5/27 i get a call from him. Sure thing they believe same thing it will cost $4100 just to see if block is warped if so may need new motor. I said ok I will need to get it I dont have that kind of money right now and if it is the motor that probably another $4000. So I pick my car up next day. Reyes nowhere to be found. I get my car and now my traction control light is on (not how I left it). So I wait 45min for him to show up and one of the first things out of his mouth was we didn't mess with the electrical. They didnt charge me for the Diagnosis of the head but when I brought this up he told me it would be something like $230 for a diagnosis for the light. So be warned if you refuse the work even if its a few months your car may come back with other issues. read more

Got classically bait and switched. Verified with multiple people from from Jack Powell Chrysler Jeep in Escondido a new 2025 Jeep Gladiator was $34,999 and when I got there they switched me to a Jeep that was $43,000. I even got a text with the Jeep I was interested in, saying, "is this the one?" Took a half day off of work and drove there from Carlsbad only to find out they didn't have that Jeep they had advertised. The sales person (who I won't name) told me that it was auto traders fault and they auto populated this ad by mistake. I verified with multiple people this Jeep was on their lot. Nice try. Buyer beware. They still have it advertised at this very moment so they know why they're doing. I'm pretty sure this isn't legal. I'm reporting them to the states attorney general federal trade commission and to the local DMV and the department of consumer affairs. I've included a picture of the ad that is still up at this moment several hours after I left the dealership. I know they were lying about having that truck on the lot because I offered to buy it online to secure the deal (which I've done in the past) the sales manager told me they couldn't do that with that particular vehicle and that they needed " wet ink". They knew all along. They didn't have that vehicle on the lot. This was an intentional bait and switch. They knew what they were doing. It's still listed on auto trader the next day too. You would think they would pull it immediately after telling me it was "auto generated by auto trader". Another lie. UPDATE!!! READ BELOW!! It's been over two days and this bait Jeep is still on Auto Trader listed for sale almost three days later!! They are blatantly using this falsely advertised Jeep to deceive people by baiting and switching them so they can get them in to the dealership! I'm buying a different brand truck. I would mention that brand but I don't think it's allowed by Yelps terms and conditions to mention another brand or business. I would've just bought that $43,000 Jeep had they of just been honest with me. This is Principle. Here's a link to the Jeep they don't have that they bait and switch you with. I thought you would like this New 2025 Jeep Gladiator Sport S for $34900 on Autotrader http://atcm.co/S2PVDP/2D286CD4. read more

Jack Powell Chrysler Dodge Jeep RAM - The truck the had advertised. - Auto Repair Near Me - Escondido, California

Dealership was selling a car that was exactly what I had been looking for. We reached out to the dealership. We spoke to the salesman Jonathan all day. The dealership sent us a quote we agreed to it. We agreed to the deal and we decided to drive down and buy the car. We called Jonathan before we left and also when we were 20 min away. Both times he assured us the car was ready for us and that all we had to do was show up with my drivers license and insurance. We had already ran our credit,discussed numbers and financing over the phone. All we had to do was test drive and sign. We have numerous texts and images of numbers, conversation, and promise that car would be waiting for us. We drove an hour and a half to purchase the car. When we show up we are told that the car had just sold 20 minutes after they told us it was waiting for us. The manager Michael lied and said he text us letting us know that they had sold it, but he never did. Do not buy from this dealership! They are dishonest, unprofessional, and waste your time! read more

Thank you so much jack Powell! For going above and beyond to find a car that fits my necessities, and the one I got is more than perfect! I will be definitely be recommending you to my friends and family and thank you to Johnathan Casselman and Mike for making the magic read more

I am told I have a hard head. Going back to Jack Powell is an example. Multiple problems in service too many actually. At Jack Powell yesterday I was lied too. I have it in evidence with my review on Yelp in 2023. In for warranty issues and a seat part for my jeep. I didn't hear back on the seat part ordered. In 2023 I took my jeep out of there because Mat is so poor at the truth and customer service. Maybe add training. My expectations were get the part in my seat then and under warranty fix auto stop feature. Check transmission. In 2023, new battery. I took my car out of Powell in 2023. Removed it from the service bay. Matt had no idea when they would get a battery. Really? Nobody was in service bays. No workers at all. I expected as told at least the seat part was ordered. I have been back in-forth in the bay area. No call to come in for seat part. Yesterday, I needed help. I was 50 miles from end of my warranty. So Powell said today. The woman service tech. Appeared asleep. Treated me terribly! I had her listen to what I needed. She read the service record. Said bka bla. Nothing about the part ordered. Of course, the service record had no details about the visit. No surprise. She would not even walk outside the door to see what I needed. They hate customers. She said I don't need to look at your car. I said Jeep! I wasn't permitted to park in the service line for service department. I was told to park in sales area. Competence lacking. Who hired them? Fired! Everybody has cars for sale! Customer service is why you return. Yesterday from the sales parking lot. I called on SD Jeep. Go to Mossy! I called Mossy. I was listened to and treated like I mattered. They listened to my "emergency" problem. Get the end of my story on this news. I left my Jeep there this morning. From Chula Vista they paid my ride home to Escondido!!! That's customer competence! I will take my car to Chula Vista and bypass Powell. My Jeep is incredible. Service at Jack continues to be badly run!! Too many standing around! Rude. Hate their job! Hate people. Hate Jeeps. Zombies! UNTRAINED. I had a Miata for awhile when I went to Escondido Mazda. It was a pleasure. The female service tech was awesome. In 2023, I hoped this Powell dealership would get bought by people like my cousins dealership. Fired if customer service is not outstretched to serve. I want to buy a truck soon. I wonder where I'll buy? At Mossy I found out my warranty is 91,000, not to 60,000! Before all this I couldn't get a call back from her a month ago about service. She was my service tech." Yeah. No body runs service. Sales snd parts seem to be service operational. read more

Jack Powell Chrysler Dodge Jeep RAM - Auto Repair Near Me - Escondido, California

I went in and got assisted by Tino and Michael! Made the whole process smooth and easy! Very friendly staff and welcomed me in! Very happy with my purchase :) Thank you guys!! read more

Why have a service department if you can't service?!? Not sure what their problem is, but, wow, this organization needs some classes in customer service. I had a great experience in purchasing a vehicle there; too bad the sales/financing folks can't work in the service department. read more

YOU MUST READ THIS WARNING. I've never left a review on Yelp before, and I've been a member since 2017. DON'T EVER PURCHASE A VEHICLE FROM JACK POWELL ESCONDIDO, OR ANY JACK POWELL!!!! PLEASE READ THIS REVIEW IF YOU'RE RESEARCHING JACK POWELL ESCONDIDO. 2 years ago to this month, I purchased a Mercedes from Jack Powell. Soon to find out that the vehicle was sold to me with broken motor mount brackets, warped front rotors, a broken air intake (there was a literal hole in it), and I was also forced into buying unnecessary add-ons to the vehicle. I have photos of the actual cost of repairs. For the motor mount brackets came to $2458.90. The warped front rotor repair/replacement came to somewhere around $600-$800 (I don't know where the paperwork is for this repair. Then the air intake I replaced myself and that was around $120 for the part. I tried contacting jack Powell for months, and I still have the emails to prove this. I tried emailing Michael Lopez MANY times and he blew it off constantly. I was told to get it diagnosed by a shop and provide them a receipt. It took me a month and a half before I could get a rental from Mercedes, which I needed due to my line of work. At that point, they began trying to shame me for not bringing it to their attention sooner. They had completely forgotten about me coming to them right away with the broken ait intake manifold. All in all, this costed me over an additional $3500 to repair these issues. It was so wild too, one time I finally got to speak with Michael over the phone. He said, "provide me the cost of repairs tomorrow", which I did. Over the phone I asked, "after we hang up here, am I even going to hear from you again?" He said, "of course, just provide me the cost of repairs and we'll see what we can work out. He even said "maybe we can cover cost of parts or labor", which would have saved me almost a grand. I would've been greatly appreciative of that. So, of course I coudn't get ahold of him again. Each time I called his extension, right to voicemail, each time I emailed, never got a response to this day. NEVER by a car from them. Oh, and if you do, make sure and have them remove the SWAT protection if your call already comes with a sort of tracking device protection, incase in gets stolen. Mine came with the Mercedes Benz system already, ALL OF THEM DO, but they told me I'd have to pay like $500 if I wanted the SWAT REMOVED. Can you believe that? So, they ALSO charged $2000 for the SWAT protection. That went onto my monthly payment plan. They charge you a few hundred for their FINISHING TOUCH GUARANTEE, which I wanted to not have included, and they said there's no way around it. The best part of all this, my bronze service protection, which was an extra several thousand dollars, DIDN'T COVER A SINGLE THING. I threatened to sue this company, and they didn't respond. I then looked further into it and would've had to pay several thousand for the lawyer fees. So, $3500 to repair, or $4000 to get noticed by Jack Powell? Guess I had to fork over the money. Do NOT EVER PURCHASED A VEHICLE FROM JACK POWELL ESCONDIDO, OR ANY JACK POWELL IF THIS IS HOW THEY WORK. read more

Jack Powell Chrysler Dodge Jeep RAM - INITIAL REPAIR COST - Auto Repair Near Me - Escondido, California

Overpriced vehicles. They dont care about giving you a good deal. They only care about money. Service center takes their sweet time. My truck got dropped off on a Wednesday and they didn't call me until Friday, and said "we might able to look at it next week". read more

What a waste of time. I scheduled an appointment for check engine light. I called to verify the appointment and went over the fact that the appointment is for check engine light. I mentioned some other things as well. She kindly asked if I wanted an Uber. I said it would matter how long it will take. She said it's unknown at this time and that Ubers are offered on Saturdays. I came in and she asked if I am here to drop it off. Why not mention the work will not be done today while on the phone? New to Jeep service. Note to self: only oil changes are done on Saturdays. read more

These people shouldn't be in business!! Soon as I dropped off my Jeep Wrangler at 330pm and I had an appointment for the next day, I found out all the service advisors were gone. Really??? They didn't call me for 2 days, so I thought I would call them. When I did, the guy was extremely RUDE and said it takes 3 days to diagnose. I said really? I only found out there was a extended warranty on my Jeep for a clock spring from Fast Auto Repair in Escondido which he diagnose in 1 hour and he told me to take it to the dealer, which I did. So with no luck, I called the service manager and he was 10 more RUDE than the other guy! I told him the same thing and he told me to take it to the guy that diagnosed it! Then gave me this crap that he's been doing this for 30 years!! He needs to go back to class, especially in how to treat customers!! Then when I picked up the jeep, it was DANGERIOUS to drive!!! The steering wheel was sticking and I almost hit a car driving out of there lot! I turned back around and dropped it back off and said fix it! When I picked it up the next day, it was fixed, but then the guy LIED to me and said they didn't do anything to it! BS! I will NEVER go back to this place for ANY reason!! The owner needs to check into this place and he will know EXACTLY what I'm talking! They don't seem to mind losing customers. Too bad. read more

Waited 20 mins to be checked in. Not to mention online scheduling has to be done almost two months in advanced. Eric saved the day and made the experience much better, but I didn't feel Like a customer who's been with this same dealership for 16 years. read more

Came in with my parter just to see what we would qualify for and in little to no time we where signing paper work to our dream car!!! Tino was so great and helpful made us feel comfortable from the moment we walked in!!! ask for Tino!! I will be sending family and friends his way!! read more

Wait times for scheduling repairs are so far out it's not worth going to them. That's also if you can get through to their service department. I've attempted to make a service appointment and can never get through to them even after having the reception desk transfer me to service. I've used them in the past multiple times but it seems as though nobody is engaged in service anymore. read more

I came in and bought a Jeep Cherokee yesterday and Jonathan Casselman was Great! He took very good care of me and answered all my questions and listened to my wants and needs for the car. He was very patient and understanding and made me feel very comfortable and at ease with the whole process. He even drove my new car to my house for me because I came by myself and didn't have a way to take my new car home. In the finance department, Mike, was Great as well and gave me a really good deal on the best warranty. I am very appreciative. I'll definitely be back. read more

I had a terrible experience with the Jack Powell service department. I took my 2012 JK in for service. I had a clicking noise in the dashboard. I suspected it was a stripped plastic gear that operates the blend door actuator. After two days of diagnostics, I was able to get an appointment six weeks later. The repair was completed ($800 dollars later only to discover when the cold weather came,? I had no heat. I take the jeep back for "diognostics" again. After the jeep was there for 7 days, with no updates, I went back and picked the jeep. I no longer trust this service department and the customer service at Jack Powell Chrysler Dodge Jeep. Very disappointed. read more

No way in any shape or form do I recommend this place. I booked an appointment to have my car serviced. And it was my first time calling. I've never been there before, and they reroute you through an automated system to where you can never, ever ever ever speak to a person and they say they'll call you back and they never do. I was looking for an estimate as to how much my tune up was gonna cost on my car before I got there. Nobody ever called me back.I had this appointment booked for months. All they do is push you through the automated system. Nobody calls you. Nobody returns your call. They want you to send text messages in. They want you to leave a message if they're that busy which I highly doubt, I think they can answer the phone. Pure laziness. Don't ever go to this place, you'll get ripped off. read more

Recently purchased a Jeep gladiator on my drive home after taking delivery and going home the passenger turn signals stopped working. I called the next morning they told me they wouldn't fix it... (this is super unsafe) day 2 I got death wobble on my way to work and the motor blew a line dumping coolant t all over my works parking lot. I had them tow it in they half ass fixed it... then told me they couldn't find the death wobble(incompetence) and it would be at my expense to fix the light issues on the vehicle they just sold me! Long story short I've had my Jeep for 2 months.. its been in there service dept 3 times first for a day... then the second time a week and the 3rd time a week... Best advise don't buy from these people my issues have still not been resolved I have death wobble again currently! And have found options on my due bill I didn't approve... I have them the option to make it right... It sucks to have learned this the hard way hope this saves you... read more

My name is Durell. My wife and I purchased a 2025 Ram 1500 from your dealership. The vehicle has a faulty side mirror. I was told it would be fixed before the vehicle was delivered and it wasn't. I have been in contact with the Jack Powell team about this issue and requested a resolution, but I feel as if I'm being pushed aside and being treated like I purchased an "as is" vehicle from a "buy here, pay here", dealership. Some of the replies from the team are unnecessary and unprofessional. Issues: -I was promised mirror would be fixed before delivery (it was not and was only added to the due bill because of my wife's attentiveness) -Mirror was rigged (3x) to not move and I was ordered not to touch the retraction button until a back ordered part arrived and my vehicle was fixed. -Mirror continues to move during operation of my vehicle. -Mirror is a safety hazard to me and my family Jack Powell Team response: -Jeremy(sales): *The car is fine and only needs two mirrors to be considered safe. *We tried to get you to buy another car, you chose that one. *You said you had a motorcycle, use it. -Internet sales manager: * I understand you are frustrated, but I don't make the cars or service them. *I can't take a manager off a sale to assist you, they'll get back to you on Monday. The best I can do. -Older salesman: *I like to solve problems but I can't make the part appear. *The two choices are to let us keep the car and fix it or you wait until the part comes in. -Service man *I fixed the mirror already, you can't touch the folding button Is this proper protocol and what customers should expect from the Jack Powell brand? read more

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Go see Kevin C and Art if you're looking for a great car, SUV and/or Jeep. Everyone at Powell made my purchase quick, simple and easy. No games, no pressure and no BS. Just a great Jeep and lots of laughs working with the Team at Powell. Thanks Kevin, Art and Jaime. I may need another Jeep cuz my daughter has aspirations to take my new Jeep! Thank you Team Powell. read more

Experience at Jack Powell Chrysler Jeep Dodge Ram, Escondido, CA Date of Incident: April 12-13, 2025 Location: Jack Powell Chrysler Jeep Dodge Ram, Escondido, California Primary Contact: Abby (Sales Representative) Summary of Incident: On April 12, 2025, we contacted Jack Powell Chrysler Jeep Dodge Ram in Escondido, CA, and spoke with a representative named Abbie. We informed her of our interest in leasing a Jeep Wagoneer with $3,000 down, and shared that CarMax had offered us $8,000 for our current vehicle. Abby assured us she would try to meet our terms. On April 13, 2025, Abby confirmed by phone that we were approved for the lease under the requested terms. Trusting this representation, we drove approximately one hour to the dealership. Upon arrival, Abbie greeted us and showed us the vehicle. We test-drove the car and moved forward with the lease process. While signing the paperwork in the finance office, we discovered that our trade-in vehicle was valued at only $7,000--$1,000 less than discussed. This change was not disclosed by Abby prior to our arrival or during the sales process. The finance manager attempted to justify the difference by stating that $1,000 had been taken off the vehicle price, yet no explanation had been given to us in advance. This lack of transparency was misleading. Misrepresentation of Product Features: Abby verbally represented that: The Jeep Wagoneer included a 5-year sealant protection plan at no additional cost. The vehicle could achieve 400 miles per full charge. Both statements were later proven false: The sealant protection plan was in fact charged at $895, as shown on the final paperwork we reviewed six days later. The vehicle's actual electric range is approximately 260 miles, not 400. Post-Sale Issues: After leaving the dealership, we contacted Abby to inquire about the $7,000 payment for the vehicle we sold. She claimed she misunderstood and thought we were trading in the vehicle and adding $3,000 more as a down payment--a version of events we never agreed to. When asked about reversing the transaction, we were told it was not possible because we had already left the lot. Upon returning, we noticed that Abbie failed to affix the temporary registration tags or windshield stickers required by law, potentially putting us at risk of legal issues while driving. Conclusion: This experience reflects a pattern of deceptive and unethical sales practices, including: Failure to disclose material changes in trade-in valuation Misrepresentation of vehicle features and benefits Inaccurate financial disclosures Lack of proper customer service and documentation handling These actions violate basic standards of truth-in-advertising, consumer trust, and dealership compliance with automotive sales laws. We urge the dealership's ownership and General Manager to: Review any audio/video recordings of our interactions with Abby for verification. Investigate the misrepresentation and failure of disclosure that occurred. Take appropriate disciplinary action to prevent similar conduct with future customers. We are extremely dissatisfied and do not recommend this dealership to other consumers. We intend to share this experience with appropriate consumer protection agencies and review platforms to help ensure transparency and protect others from similar treatment. read more

I've owned RAM trucks for the 20 years, but I say without hesitation the purchase at Jack Powell in Escondido was by far the best experience I have had. My salesperson was Michael Lopez; he was a Rock Star from the beginning! From the test drive to the trade-in to answering all my questions regarding the truck's systems he was on point. Other dealerships are of the opinion that RAM trucks sell themselves and don't have the time of day for the customer, the sales and finance department at Jack Powell go out of their way to ensure your experience is a great one. read more

PLEASE READ. Please save yourself from the headache. This dealer plays games with rebates, incentives. They expect to agree to a monthly payment and term without asking for a breakdown on the amount your about to finance. They are dishonest to the consumer, but I'm deeply disappointed they would try and take advantage of a veterans like me. read more

I bought a Jeep Wrangler 4xe from Jack Powell three months ago. At 3800 miles the check engine light came on. After the weekend was over, once they were open again, I called the service department (appointments can't functionally be made online or in the app). They were pointedly unhelpful. Aside from the poor attitude of the woman on the phone, who came off as exasperated and unhelpful, I was informed there were no service appointments until mid-September and that it could take 4+ hours to diagnose the ce light issue. There were also no rental cars. I have a job, kids, and many things going on and can't just drop 4 hours and lose my car. I expect much better service for what is essentially a high-end luxury car. Instead, I took it to Peddler Chrysler(etc) in Poway and got immediate assistance. I was also told the problem was a bad alternator and should not be driven (imagine if I'd waited til September!). I also got a rental car! It seems that after the sale is over here the service level drops dramatically. Do business with Jack Powell at your own risk. read more

Terrible customer service!! Very unprofessional! Never going back or buying a car from them again. read more

I waited 10 mins in lobby before anyone acknowledged me. Then I left my car with about 100 miles left in gas. I pick up my car an hour later, my gas is down to 13 miles to my tank. They were quick to take my money, but when asked about my gas...guy stuttered didnt seem understand me. After $130 bucks later and about 5 gallons of gas missing? Absolutely horrible. I will never come back read more

We took our Jeep 4XE in for it's first oil change. Drove out and the check engine light came on. Took it back the next day, and a bunch of gibberish codes spit out. They told us that we could leave it there, but appointments take priority and it could sit there for days. So we made the first available appointment, a month out. It seems if the oil change triggered the light, we should have had some priority or concern. We also have the 68c recall to do, but replacing the EV battery if it fails means the car would just sit on their lot after the test for weeks, waiting for a replacement battery that has no changes to it, just as likely to fail as the one in it now. This car has 100 miles total on it and we're supposed to just let them dump it on a dusty industrial lot and leave it there for an extended period of time? For a battery that has the exact same issues? What a horrible experience. Will never buy a new vehicle from Stellantis again! read more

I had an amazing experience with Mr Paine "Big dog" Trading in my old Jeep wrangler and getting me into a brand new Jeep wrangler 4xe , He made sure I got the best deal for my trade in and made sure to explain everything to make the process easy. I would definitely recommend 10/10 read more

Jack Powell Chrysler Dodge Jeep RAM - New car - Auto Repair Near Me - Escondido, California

Let me start by saying I have use Jack Powell for all my services on my 2017 Cummins Megacab. For the most part the service has been fine...although never a good price. Recently had a check engine light come on and brought it in for service and a diagnostic. It was the turbo actuator and required a several days to repair. Upon completion, I picked up my truck and while driving home I noticed some of the papers from my center console hanging out the side of the console and a few items on the floorboard in the back. When I opened the console it was obvious that someone had rifled through it. Someone had stolen a few $ but also a down jacked in a stuff sack. My bad for leaving them in the truck...but also to the dealership and employees. Sad that you can't leave your vehicle with this dealership and expect it to be treated as their own. I was told a manager was told about this, but no one has reached out. read more

I bought a car from this dealership approximately a week ago. Xavisus Gayden, the sales representative who assisted me, showed a great deal of class, and was instrumental in guiding me through the process. This was by far the easiest and most pleasant experience I have ever had when purchasing a vehicle. read more

To update on my review...To follow up on my review... After 9 days, I get this text this text this AM. Still zero update. Nice work Jack Powell. I attempted to contact the GM today. You can't reach anyone at the dealership. The service manager has yet to return even a voicemail. read more

Jack Powell Chrysler Dodge Jeep RAM - Follow ip - Auto Repair Near Me - Escondido, California

I was searching for a 2024 Chrysler Pacifica Touring L w/ the sports package and the Chrysler website said the only one becoming available anytime soon within 100miles of me was at Jack Powell. I reached and was greeted by Kevin Camacho|Internet Sales Consultant . He was super cool, attentive and easy to work with. Long story short, he got me the van I wanted! Shout out to Keith in finance who was a pleasure to talk to; something you can't say about all car dealership financiers, haha! read more

Jack Powell Chrysler Dodge Jeep RAM - Brand new 2024 Chrysler Pacifica Touring L w/ sports package. - Auto Repair Near Me - Escondido, California

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When it comes to purchasing a car, magically there's always a sales rep to help you out but if you need any service repairs, good luck getting a hold of anyone. I have been trying the reach the service department several times and have been unsuccessful. Despite calling during working hours, leaving a message, texting, or using their online chat system, NOBODY returned my call or text. When you go on your online scheduling system, they are booked out over a month. How are you supposed to repair more urgent issues that can be potentially dangerous in a timely fashion if they book out that far?! Also apparently now they do not offer loaner cars or pay for Uber services outside of 10 miles from their location (given the scarcity of Chrysler dealerships, how many people actually live within that mileage?). Also they only cover one way. How does that make sense when you need a round trip ride? Customer service is key to wanting to buy again from the same dealership and car brand. This is making me second guess whether or not I will purchase another Chrysler in the future and definitely not from this dealership. read more

30 days till you'll be serviced!!!!! total joke and scam this place is brand new jeep. check engine light - 30 days till it can be seen - no joke , 30 days till they can even look at it. Never mentioned this during the purchase. I took it to autonation in Carlsbad. they've had it a week, still not fixed, not even sure what the issue is. I HAVE NO CAR FOR OVER A WEEK AND NOW I HAVE TO WAIT TILL MONDAY. DONT buy a vehicle from any Jeep dealer because you can't get it timely serviced. read more

Very surprised and disappointed, we made an appointment for a 75,000 Mi tune up along with a few other items. I should have recognized that in order to make an appointment you must call then they text you then they call to make an appointment but figured okay well give a shot maybe they're really busy today. So as my appointment date gets closer I call the service department and this is strictly only about the service department but call the service department get the automated young lady telling me that there is no one to speak with but they will text me and they will return my call in 24 hours. Day one goes by with one text saying sorry we are busy can't answer your question right now on day 4 I canceled my appointment extremely disappointed that no one ever responded and or returned a call and or I text which they assured me they would the service department. I'm not sure if this is the customer service that they feel we deserve but for me they will not get my business at all nor anybody I know. I hope you all have better success than I have had with Jack Powells service department! read more

After years with Bob Baker Chrysler in Carlsbad I was forced to leave by their extremely poor quality of service and rude service techs. They lost a long time customer who has purchased numerous cars from them. Traveled to Jack Powell Dodge in Escondido and was met by an extremely knowledgeable and helpful Eric Hernandez. He was courteous and professional. The service was impeccable and I like the texted updates on how things are going. They also offer a free Uber ride either home or anywhere and a lift back when your car is ready! Who does that? Im impressed with the old fashion personalized service and know I now have a dealer I can trust again! Dennis Strawhun read more