Three girls working and I couldn't even get a hello. They just gossiped the whole time and wouldn't even make eye contact. I didn't buy anything purely because I didn't want to give them my money. Super cute clothes. read more

Store is clean and inviting. So many options. Staff was friendly and helpful. A few years ago, I only had bad things to say about the staff at the CDM Jacks; they were so snooty and rude, and I told myself I'd stay clear, and just shop other Jacks. They had definitely upgraded, thank you! read more

Stopped by while in the area to do some shopping for my boys. I haven't seen so many men's clothing in one store. Jacks Surfboards carries many brands of clothing and they also have their own brand. They are having a sale on their brand name shirts so I got a few for the boys. Great quality and price. Customer service is friendly and helpful. They also have ladies and kid apparel. Skateboards and all. Lots of gift items as well. read more

Jacks Surfboards - Sporting Goods Near Me - Corona Del Mar, California

Online Order on Jack's Surfboard/Shop App I ordered 3 Jack's Tshirts and 2 Hats for the 4th of July. Great Quality with Jack's logo clothing. Patriotic with a SoCal vibe. Their customer service is stellar. Appreciated their thoroughness and the box delivered with products in cared-for condition. Good pricing, too. I will shop using Jack's online store again! We still like in-store shopping, though :-) read more

Jacks Surfboards - 4th of July Tshirt - Sporting Goods Near Me - Corona Del Mar, California

It is simply hard to find a store like Jacks Surfboards that cares as much as they do for the customers. I love shopping there for the entire family. We find value and qualify. Also, I love their locations! In time, we are even used to the kids that work there. Go support the stores and happy shopping. read more

If I could give "0" stars for customer service I would. Apart from the store being clean and organized the customer service was terrible. I wasn't greeted upon walking in or at checkout. Those who walked in after me were welcomed in a cheerful tone. There was one gentleman by the dressing rooms who was helpful, everyone else was stuck up and snobby. read more

Hours on maps say they close at 8pm but right at 7pm they kick you out even if you are about to buy stuff

Awesome selection and nice employees! Store is packed with merchandise but clean and easy to navigate through. And in case you cant find something just ask someone! read more

Jacks Surfboards - Love their beenies - Sporting Goods Near Me - Corona Del Mar, California

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Love that these guys hire kids from the local high school to give them experience. Always super helpful and friendly. They do not know a ton about the boards but for clothes this place has it all. read more

This review is strictly for customer service- I just left the store (2:11 pm - receipt has "CA Training" under cashier). I made purchases for lifeguard shirt & shorts. There were no signs there was one line so I stood in line. While I thought I was next in line the cashier announced "next in line". This cashier made eye contact yet didn't tell there was one line - clearly she didn't think I was worth helping. No apologies when it was our turn. Either she was clueless or could care less. I certain it's the latter. read more

If it were possible to choose zero stars I would. There was a metal spoke sticking out from a shelf that I walked into and it caused me to bruise and bleed. It was sticking out 5 inches. It should not have been there at all. What is worse the staff tried to justify why it was wrongfully put there and they didn't try to fix the problem at all. Out of the six people at the location who were working that day, not even one person was helpful. I asked for help with shopping, no one lifted a finger to relieve me of my confusion or assist me in finding what I needed. I am very disappointed with the way that I was treated. I am not someone who usually leaves negative posts, but I was appalled by the way that I felt after leaving the store disgusted and physically injured. The managers name that day was Julie. She was very rude and inconsiderate towards me. read more

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Nobody in the store. 11:25am In store guy helped get items Stood at counter waiting for girls to stop talking The guy realized they were ignoring me He got their attention Standing at counter she couldn't get all the stuff($200) Told me to move to register Rude Rude Lazy read more

The inconsiderate and professional girls handling the purchases are worthless with bad attitudes - when will this change as I enjoy shopping in the store??? read more

What a awesome store, with wonderful ready to help employees. Joe was especially helpful finding everything I needed and more. Jacks Surfboards will always be my one stop surf shop. read more

Store extremely cluttered and hard to shop in. Also, pudgy blonde girl at front named "Kendra" was extremely rude to me while she was checking me out. Total b*tch. read more

Wow is this even a real retail store? Horrible customer service. Had to ask to see sunglasses. Wouldn't you think they want to sell $165 glasses? Employees had no interest in helping me and didn't even try to help me. Opened the sunglass case and basically stood there like a tree. Never going back to this Jack's. Teach your employees customer service!!! read more

Awesome place I just bought 2 pairs of shorts from this wonderful chain of stores all the guys an girls ate attractive here and pricing is always the same when I come here but atleast I'm getting quality instead of bullshit like other places parking is great and it's my fist time here so I will be back.i live in los Angeles read more

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Terrible customer service by the 4 girls up front. Sad to see how the workers could care less about their jobs! I found them to outright rude. I've always enjoyed shopping at Jack's but the employees have forced me to find a new local shop. Management should really focus on who they hire at this location. read more

Walked in and it was packed. Half the employees had masks either completely off or down under their noses. Staff wasn't monitoring mask wear in the store and almost NO customers had their masks up. No social distancing was enforced as well and both customers and employees consistently would push past me because of how packed the store was. Did not feel safe the entire time. read more

Customer service is nonexistent at this location. Who hired these girls?!! They're not only rude but they could give a crap about providing any kind of service. WOW! Never again. read more

Terrible customer service at this place. I walked in on a Saturday afternoon, no other customers at the counter and there are 4 girls "working" behind the counter chatting amongst each other ignoring me as I'm waiting to buy a gift card. Finally I get a snotty "Did you need something?!" from one of them. I almost just walked out but the person I was buying gift card for likes the clothes here so I bit my tongue and went through with transaction. I will not be back. The employees here need some customer service training. read more

If it were up to those strapping young men who sometimes hang onto me when I'm feeling loose with my wallet, they'd give this place TEN STARS. That's how they feel when they leave here, laden with shopping bags overflowing with board shorts, flip flops, t-shirts, flippers, sunglasses, skate shoes... It's Christmas for them every time we walk into this place. There's a couple comfy chairs in the fitting room area, where my handsome hanger-ons strut their stuff while I mentally do the math on how much I'll have to defer my retirement based on this visit. Sign up for text messages and you can be first to know about sales. There goes the 401K. read more

I always come in here to get my older kids their clothes and occasionally pick up the odd item for myself. I love the selection of clothes that they have and I always find the service from the staff excellent. Some stores that have younger staff can feel intimidating , but I never find that whenever I go to Jack's. I mainly visit the CDM store but have enjoyed shopping at their other locations. NB and DP if I'm in the area. I haven't visited the HB store yet, but one day I hope to pay it a visit if I'm over that way. read more

This is the worst in terms of customer service of all the Jack's locations here in Southern California. I was a customer for over 25 years and they do not offer local discount anymore so I decided to take my loyalty elsewhere. They also advertise sales and do not print or post all exclusions. I purchased today and discovered I was greatly overcharged, and when I went to correct the matter, I was confronted with a very unprofessional attitude by a young princess and it made me never want to come back here. I spent a thousand dollars here today too!! Last time. No more. Sutfside sports here I come. read more

Wow.... Super nice shop. Was walking by and stopped in ended up with some rad new sunglasses. Staff was very helpful and let me try on like five pairs. Bought a couple souvenirs too. Lots of cool brands you don't often see. Not the same ol' Hurley, Quicks, Bbong big box stuff. Board and wetsuit selection looked unreal. Candy Land for surfers. Bro Bra read more

Dropped by looking for some swim fins. Was immediately greeted at the front desk. Ended up getting helped by a sales assistant named Joey with the fins. He was really knowledgeable and patient while I tried a few on and ultimately decided on a pair. Prices were refreshingly the same as or lower than what I had seen on Amazon. Gave me great info on wetsuits too. We also found a fun beach bag. Really fun store and all the staff was very friendly. We'll be back for sure! read more

I love coming here! I often visit this Jacks since I work nearby and the staff are always friendly and willing to help you with your shopping needs. I recently purchased a hat that I needed a specific size for and the manager, Amanda, was super helpful! She called 2 other stores for me and reserved the hats on hold for me to pick up and try on before I purchased them. Awesome customer service! The store is always super well stocked too and full of cute name-brand surf and skate wear. read more

I read some reviews about how horrible the service in this store, they are right. Went to the store (first time) to buy two wetsuits (no sale, full price), you would think it's good business? No, the employees were lack of interests to help and the manager was sitting outside drinking coffee while it's obviously her working hours! She really thinks she were Jeff Bezos?? Or she just doesn't care about the business at all. Save yourself time and money, go somewhere. Not going back. read more

Stopped in here just the other day to look into a few 7' soft tops and spoke with a gentleman at the back counter for some time. He was extremely nice and informative on multiple products and wasn't trying to sell me anything I didn't need. If you are in the market for a board and want some nice people to work with, don't be afraid to swing in this jacks anytime. read more

The selection is huge here but the customer service is not good. It's actually really bad. The store is run by high school kids that don't know how to interact with other humans. I'm from here, I've been surfing here my whole life, always go to green room or jacks on the peninsula, but I'll never go here for surf gear again, bad vibes in there. read more

Great selection, clean and neat store, friendly helpful service! Was looking for snow gear and we were referred to HB location :)

Went to Jack's at 7 pm. Website said the store closes at 8 pm. They locked the door as I as walking up and as they let a customer out she said "we're closed". I told her the website said 8 pm and she said " I know, it's personal reasons". No sorry, no nothing! Drove 20 minutes and not even an apology!!! RUDE!!! read more

Lots of awesome finds in the store & location is good. Not a huge fan of the customer service. Looks like a bunch of teenagers who appear to feel privileged. Super friendly with each other but cold shouldered with the customers. Asked a couple questions and felt super shut down by the girl at the cashier.. She seemed to be bothered to be helping (I mean it's her job ?). Most of the workers were kind of lingering in certain parts of the store. No one asked if I needed assistance as well.Anyway other than the cashiers/customer service everything seemed okay. read more

I could just spend all my money here. This store has a really great selection of everything. I went today, got a great cardigan, flip flops for me and my 2 year old. I love it when Jacks has their 20% off sales, they did over the holidays, not today.. but its cool. Very large mens dept / womens dept. Decent for kids. Shoes / Sunglasses / Surf gear - wet suits / boards / decks / ear buds. Those cool cameras you can clip on to surf boards and bike helmets to film the stuff you are doing. They have some jewelry, sunscreen.. I really like this place and they open at 9am !! love that too. Customer service has greatly improved I am also pleased to report. I've been here 3x in the last 2 months probably. LADIES - look for Toms shoes ? ESPECIALLY THE WEDGES ? they have the largest selection here that I've seen. read more

The employees here aren't very helpful. They're typical CDM high school kids, who just got back from the beach. However, the store is huge and has everything from graphic t-shirts to actual surfboards. I recently visited the 20% off sale, which applied to everything in store! They have a great selection of local Southern California designers at competitive prices and they have several store locations in OC, but the CdM store offers the largest variety of merchandise. read more

I was shopping for my 3 boys and needed some specific items / brands. Jacob was amazing! It felt like he was my own personal shopper. He couldn't have been more helpful! He was engaged and attentive. He looked high and low for the items and even made excellent suggestions. I purchased a lot more than I set out to buy, because of the excellent customer service. I find that most sales associates are average at best, but this gentleman is a gem! First Class Jacob! read more

I came in after dinner wanting to look for some extra Christmas gifts. I walked in and not one person greeted me. All three sales associates were at the register on their phones. I walked around for about 15 mins and the store was a disaster. Clothing on the floor, items shoved into different places, and overall just a mess and overwhelming. I walked out and the girls were still on their phones. I've read that they offer good customer service, but I didn't see it on this Friday night. read more

With any purchase make sure you talk to them about how they handle warranty issues. I bought a Shark Classic Tide watch ($110 watch) from them 2 days ago and the first time it touched water (today) it broke/died. I called Jacks in hopes they would do the right thing and help with the "process" (at the very least provide store credit or an exchange considering they are selling this crap) but they brushed me off and directed me to work with the manufacturer... "we don't handle warranty issues". If i knew this would be the outcome, I would have just ordered it directly from the manufacturer (and probably saved some money too). read more

This particular Jack's is surprisingly LARGE!! I was very surprised to see how much inventory they carry. It was quite nice to have a sizable selection of clothing to choose from, especially if you're into casual beach wear. But the one thing that REALLY impressed me was the "wall of TOMS". Yes, you heard right. They have a HUGE wall of TOMS shoes with a HUGE inventory with a variety of sizes available in almost every color you can think of. They even have some of the limited edition TOMS shoes. Now, I personally don't wear TOMS, but every female in Southern California seems to be ranting and raving about how they want, own, or obsess over TOMS shoes -- my girlfriend, nieces, and friends included. So, naturally I'm always on the hunt for TOMS shoes in specific colors and sizes every time a female's birthday rolls around. Since my new found discovery of the holy grail of TOMS shoes at Jack's, I am now super happy that I no longer have to go on an expedition just to hunt down a specific shoe; which if I may add, has been wholly glamorized into an irrational trendy obsession by what is seemingly the entire female population. BUT, I still cave-in for those who are deserving and mean the world to me. Wait... crap... I just realized I shared my holy grail with the whole world. Ok, if you read my review, then you're the lucky few and I hope you can keep a secret............. damn, better yet, forget you heard anything!! read more

I received a nice new pair of Arnette sunglasses after the mix-up. Everyone I communicated with at Jack's was helpful and made sure to reach out and resolve the issue. read more