THANK YOU CARY!!!!!! I needed an extra board and ran in before they closed to grab a board. I couldn't find the one I wanted but CARY went above and beyond to help me and made my experience extra special. Thank you so much! read more

I like it for any big brand name items but any product that has the Jack's logo falls apart really quickly. Really cheaply made and overpriced. read more

I am so bummed. I love Jacks but I went surfboard shopping. I went upstairs and started looking at new boards. New boards are pricey and I was ready. A sales representative came and was so degrading and the attitude he presented was nothing like I had experienced since I was kid. I went across the street to HSS and met a guy named Carl who was amazingly helpful and insightful. They won my business. Jacks I loved you but your board salesman lost you guys $800. Please do some retraining of your board salesman, don't make people feel like crap. read more

Great shop for anything you could ever want at the beach. We were here looking for some good quality hoodies and found so much more. From surf items to gifts Jack's had it. Prices are what you expect and outs so close to the piers service was wonderful and not only did they ask if we needed help if we had a question there we plenty employees around to help, read more

Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

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Online ordering was quick and simple, it also added a discount code that i had forgot about. Very impressed by the quality of the hat and shirt, it was much better than expected for the price. Looking forward to my next purchase and even better yet, a visit to the store in person. Have been there before and it's very very nice. read more

Big disappointment as a new customer. Bought a new surfboard with em and my First one hour surf sesh one of the fin box carved in and had to stop right away since the board wasn't stable. On a pretty easy spot to surf btw Called the customer service but didn't get ANY help at all. ( don't even Know why they got it in the first place ) since the ppl the answer the phone doesn't know what to do and try to pass to managers to handle but nobody call U back or are available for you at the moment. Spoke with the employees at the store but as they said only thru customer support I can get help, but all their faces was like..he ain't gonna get lucky on that. Just supper disappointed with the quality and service of this place. def won't be coming back to waist my money and time. This ppl really need to learn how to deal with customers service and what that means for the business. U guys got an " F " for this, it's ridiculous. Be cautions when buying stuff online. read more

Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

I came in at 8AM this morning and purchased the mashup. Jack's has a great selection with many different board sizes available. While the boards are great the customer service was terrible. None of the many employees talking and drinking coffee (I was the only one there at opening) offered to help me. When I asked someone where the traction pads were the employee seemed burdened and passed me off to another employee, then to one more who just pointed "there" and walked away. The cashier that checked me out had an attitude of are you going to buy something or not. I'll stick to buying my boards at the rip curl store in San Clemente in the future.The selection is small but the staff are friendly and actually ask you questions to help you find what you need, and they don't press you to buy stuff/ make you feel like you're wasting their time when you spend $1,000. read more

Jack's Surfboards - Mashup - Sporting Goods Near Me - Huntington Beach, California

Favorite place to visit when in California. From clearance section, surf/skate section and service

Love this place always great vibes and cool apparel. Definitely a must every time we visit Huntington Beach it's a must .

I think Jacks is great. They have a ton of selection and really nice people working there. I bought a shirt down at the beach during the US Open, and accidentally grabbed the wrong size. I stopped by Jacks a day or so after the open and met Nadia and Juan. They were both working outside and very friendly and eager to help me out. I showed my receipt and they found the exact shirt in the size I needed. I traded it in no charge since it was unworn with tags. Easy. This place is a staple in the Huntington Beach and the SoCal surf world. I've been a fan since I moved to CA from NY 20 years ago. I've picked up clothes, wetsuits and a board or two and I've always been happy with the gear and service. I think any neg reviews come from overly pampered impatient generations in our society at this day and age. Not all but most. Cry babies. Most who have never tried to run a business. People of integrity handle conflicts directly with a business - not whine on social media. Jacks is great. read more

I purc a straw hat on 7/15/2024, about 2 weeks ago and the thing is falling apart! So, today I was in the store buying more stuff. I showed the hat to the counter person who said I have to take it up with the manufacturer.........wah! They said because I didn't have a receipt ( even though I could prove it with my bank app) I was out of luck! I paid $30 something for the hat. It was escalated to a manager. cmon Jacks, wise up. A little customer service very long way. read more

Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

Huge thanks for the staff in Hermosa. Steven always goes beyond the limits to makes us happy. Buying your first surfboard it is a very special moment, thanks Steven, we appreciate every second. We love Jack's Surfboards! read more

Says it closes at 9pm The "kid" working closed the doors at 8:40 and wouldn't let a customer come in during hours of operation. Do better and not turn down customers DURING hours of operation!!! How embarrassing for a "well known staple" in Huntington Beach.... I'll be taking mine and all my students for surf lessons this summer elsewhere for suits read more

Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

Check your receipt!! The price on the tag does not match the price charged!!! The clothes (like for like) are also cheaper across the street. I was in such a hurry I didn't want to go across the street. But now that I checked my receipt I wish I did. read more

Jack's Surfboards - Check the price difference. Isn't this illegal?? I hope they return my call and work this out. I'll update my review if they do. - Sporting Goods Near Me - Huntington Beach, California

The staff here is incredible. Very friendly & knowledgeable. I have been coming here for years and they always help me find exactly what I need. They have a ton of stock and if they don't have your size they can probably find it at another location nearby and their return policy is excellent. read more

This shop is completely awful. I think they're scamming people after reading these reviews. I received an order from them and it was the wrong item, returned it and they are refusing to give me a refund nor are they returning my emails. Calling doesn't help because each time I do the people on the phone sound helpless as well. Don't buy a thing from the scammers. read more

Ordered a surfboard three weeks ago with pickup, not delivered, not available to pickup in three weeks. Zero responses on email, filed a chargeback on my bank. This is a total scam, don't buy online in this store read more

Would you believe me when I say I got a hole in the elbow of my Jack's sweatshirt after 17 years???? Well, I did. RYan was so gracious to encourage me to purchase a new sweatshirt. If you need help, ask for Ryan! (Thanks again, Ryan.) read more

Came in to check out some long boards with my daughter. Got some help from Ginger. He had the best demeanor and knowledge from any other surf store we've been to. Explained board types to surf style ratio. She was looking for a 8ft board and Ginger def helped point her in the right direction. Alton vs Odysea. Great information exchanged. If you want an honest sale with with tons of information and research, come to Jack's. Highly impressed with this young man! read more

Been here many times grew up here and never had better help than Ryann; she showed us the hottest and newest drops and was very sweet. Thanks Ryann! read more

Jack's Surfboards - Ryann's help thank you - Sporting Goods Near Me - Huntington Beach, California

Picked up my Firewire board here ,small long board ,best board i ever had ,it's light ,rides great ,and plus looks very cool .People at the shop super nice ,big thanks for your time ,that little discount was nice.My place to Go ,Aloha ! read more

Never shopping here again!! Worst customer service EVER! Save yourself the headache and go across the street to HSS Huntington surf and sports. Purchased ultra high end expensive wetsuit from this place and they refuse to honor the warranty repairs on the suit after the seams busted due to quality issues. Same thing happened to one of my other suits I purchased from HSS and they honored the warranty no issues. HSS was very pleasant and easy to work with nothing like the crap service at Jack's. Stay away from this place!! Horrible customer service, they do not care about the quality of the products they sell or give a rats behind about their customers. read more

Got a great deal on a new Fish board here, and it was a wonderful experience. Everything from ordering, to the customer service, to the pick up in store went without a hitch. They even disposed of the packaging and installed my fins for me, all within minutes. And I got a great price to boot! If you're looking for some surfing or beach gear, give Jack's a try! read more

Terrible customer service. I wandered around aimlessly looking for board shorts for no less than 30 minutes without a single snotty OC teenager asking me if I needed help. Moral of this retail story folks, support the independent retailer. Much better customer service and they can use your business and appreciate it more so as well! read more

I bought shorts here today. We went to the beach right away and those shorts Left blue dye all over my new sweater ruining it. I came back to the shop Right away and ask the manager what he can do about it. He said That there is nothing he can do about it and it is not the shops responsibility. I told him that the shorts that I bought from the shop ruined my brand new sweater. He would not refund the shorts nor compensate for the sweater. Yes, it is the shops responsibility because it is the shops product. He even told me that I have no common sense.I am not going to bother to argue with stupid. The owner of the shop needs a new manager read more

Jack's Surfboards - Goddamn Yeesus tie dye sweater - Sporting Goods Near Me - Huntington Beach, California

When something seems too good to be true... I drove all the way from San Clemente to HB to buy a board that was "basically brand new" (I posted the add on the photos). Nate told me he was just too big for this board and to go in and talk with Marty. When I came in Marty showed me the board and it was on a rack with someone sanding the tail down. This board was not as described. It had repaired dings on the rail, stress cracks and 3 busted fin boxes. I told Marty that this was not as stated and I had driven all the way from San Clemente and was given a "shoulder shrug". They were sanding the entire underside of the tail and there was an open soft spot behind the rear fin box. I'm pissed that I spent two hours of my day on this, drove 70 miles round trip and paid toll on the toll road for this. It may not seem like a lot but this surf shop knows the product they are selling. I posted a picture of the listing for evidence. read more

Jack's Surfboards - drove 40 miles for a "basically brand new board" and it was yellow, stress cracks, repaired rail ding and someone was trying to repair it - Sporting Goods Near Me - Huntington Beach, California

My most recent visit today was the last time i'll be giving a dime of my money to this company. Upon entering, the two girls working in the women's department did not greet me, but rather looked me up and down and gave me a very dirty look. I made my way to the men's section already thrown aback only to find even worse service. The floor was full of employees and hardly any customers. Not one employee asked if I needed help nor did they greet me. While shopping, a male employee shouted, "I'm sorry to do this to you, but someone just called asking if we still had an item in stock so you need to find it" and the female employee responded with, "why did you even pick up the phone?". It was an uncomfortable, unprofessional and inappropriate conversation to witness. My boyfriend and I made our way to the register after an hour of being within the store and not having received any communication from the Jack's employees. I had to get the cashier's attention that we wanted to pay as she was very occupied with sitting and doing nothing. It's unfortunate to come to a store you've shopped at for years to experience such a lack of customer service. It isn't my job to ask for help, it is the employee's position to be there to do what they're paid for. I own a women's clothing boutique and would be mortified and ashamed if my employees treated a customer this way. It isn't a good look for the company as your employees are a reflection of you. read more

I love coming here to shop. But way too many young immature employees who don't know how to greet, give rude looks (mostly the females), they stand around talking and I know they can tell when someone needs help they avoid it as much as possible. This store is big but hardly any room to navigate around especially with a stroller. These employees stand around in the way just chit chatting it up!! Merchandise is always great but the service needs a clean up. read more

Went to Main Street to get some gifts and ended up at Jack's. The girls that work there were all (as in every one of the interactions we had in the store) semi interested in helping, semi polite and for sure do not mess up the stacks of shirts, because they don't really care for all that refolding. The general vibe there was snobby girls who barely wanted to help you. This was in contrast to Huntington Surf & Sport where the staff were helpful and friendly. I say shop local and go to Huntington S&S. The clothes at Jack's were nicer, but I'm not it was worth shopping at the mean girls r'us store. read more

Jack's Surfboards - Pacific ocean - Sporting Goods Near Me - Huntington Beach, California

We've always enjoyed shopping (as well as window shopping) at Jack's from clothes to surfing items AND have never had a bad experience ...... until now !!!! On one of those "window shopping" experiences, I happened to come across a surfboard that I had my eye on. No other store had it in stock. So I had Jack's hold it for me. Being fearful that someone else might snag it, I asked if I needed to put a deposit. I was told "no need to give a deposit. It'll be here when I come back. They can hold it for 3 days." I went back in the AM on Day 3 to pick it up and to my dismay, the board was no longer there ....... TOTALLY NOT COOL !!!! .... I guess the sticky note with my name on it didn't stop Jack's from selling it to someone else. Well, lesson learned. Next time, put a deposit OR just don't walk out the door without it !!!! ..... But then again, moving forward, I probably won't be buying my surfboard from them. read more

Honestly super disappointed with the customer service at this location. I tried to exchange shorts I had gotten as a gift for either store credit or an item of equal value however they were unable to help due to the item no longer being in stock. That's my fault how? All I wanted was a gift I'll actually be able to wear and sadly all I was left with was the displeasant attitude of Mallory (manager) who really made it seem like she tried to be helpful...NOT. I wish i hadnt wasted my time and gas but since I was here I had to at least leave an honest review. Mallory, we both knew you could have given the $29 store credit but was just on a power trip. I hope you enjoyed that and ruining someone's day and now birthday memory. read more

Great place, location and above all thestaff!! Lexi helped us so much, she went above and beyond!! Bought hoodies for my husband and daughter. We went for the monarch/sky brown signing. We pre-ordered our daughters board then waited in line for the signing event. So much fun!! I wish everyone was like Lexi, she is super nice and so helpful... will definitely be going back and purchasing more items because of her!! Lucky the manager as well was great, thanks for helping us in finding an item. Thank you guys so very much!! You made our first trip there amazing for my family and I!! read more

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I was able to get a pair of the sold-out-everywhere Ugg ultra mini and the shipping was so fast! Very happy with my purchase.

Was in this store for 30 minutes and not one sales person greeted me or asked if I needed help. They were having fun talking and laughing amongst them selves. I am a local here and my husband is acquainted with the owner. I have purchased so much from this store and the service gets worse every time. Never coming back read more

Came here today to buy shoes for my 5 year old son. We were helped by Rider, he went back several times and pulled out different styles and sizes for us until the little one had the fit and color he loved. Store is super organized and they have many brands like Thrasher, Santa cruise, salt life etc. they also have sizes toddler to adult, men's /women's. There is a skate board shop inside. They sell many different apparel and skate and surf items. All the employees are friendly at the cash register to. They are often crowded but the lines are never long. Thanks again to Rider B for his customer service! read more

Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

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Went to Jack's Surfboards looking for a long sleeve shirt not made out of cotton. I had a great experience because of the tremendous customer service from one of the employees named Justin. He went around the store after I identified what I was looking for in order to bring me specific items that would meet my needs. Justin went above and beyond by helping me and I ended up buying four rash guards based upon his help. I would recommend Jack's surfboards to buy things because their customer service is great. read more

Jack's Surfboards - Billabong rash guard purchased from Jack's Surfboards - Sporting Goods Near Me - Huntington Beach, California

only place i get boards and wax. always treated the best and get best deals. many thanks read more

Shopped here both in store and online. Most recently I bought a wetsuit online. It was shipped and received quickly via usps and you can use the shop app for tracking your delivery. read more

Only leaving this here in hopes of getting the attention of anyone in this company, as I've been trying to get in touch over an online order. I sent in an exchange two weeks ago, and have yet to hear anything regarding the order. I've tried chatting, calling, emailing. Every extension, left messages, etc. I just want my money back at this point, this is my second exchange for this product due to a totally wrong sizing chart, and this ordeal has been going on for entirely too long. PLEASE JUST ANSWER MY EMAILS, RETURN MY VOICEMAIL, ANYTHING. Don't buy from here, aside from the terrible customer service the shorts fit really weird. read more

Horrible customer service. Seems like no one wants to help and then when you ask they roll their eyes. I had my young children in their because I was getting clothes for them and the staff was so annoyed by them. The dark hairs skinny girl was very rude. On top of that when I went into the dressing room the girl ask me to put my $800 bag on the floor so they can see it in case of theft. I am a 35 year old women that makes a lot of money. For her to imply that was very rude. I couldn't believe these 18 year old girls have the audacity to treat people like that. Then when I went to check out a third blonde girl asked who was helping me and I told her how everyone was so rude in that store. Instead of apologizing she rolled her eyes and said nothing. Meanwhile my husband and I drop $400-$600 every time we come in since we are out of towners and that was his favorite spot for kids clothes. The next day my husband went in alone cause I obviously would not go back and he asked a man for help with little kids wetsuits. He seemed irritated to help and told my husband we don't have 2 and 3 year old sizes. Soy husband went to go look for some himself and saw them and ended up buying them. Wow. This store needs to get rid of all their staff. Incredible. And then since I am a business owner I wanted to talk to a manager before I blast them on yelp and when I got a hold of one he seemed irritated and was rushing me asking me ...what do you need? ... like I'm inconveniencing him. It ended being for the wrong Jack's store and then be nearly hung up on me .... wth is up with the bad quality people at the company??! read more