Honestly some of the best rates on this side of the island! They used to have a small kiosk on the…read moremakai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for.

Updating my rating from 3 to 4 stars. 1. They have moved…read moretheir machine out from the window so you can use your debit card without a fee again - Hurray! 2. Person who helped me, I think his name was Wiley was very courteous. But he did forget to ask me if I wanted to add their currency protection plan (CPP) (which was in the email notifying me my currency was in). I meant to ask about it but forgot. The other teller asked the customer he was helping and then I remembered...but had just paid due my currency... Probably won't t since I didn't get that much currency but I was curious to know about the service. Overall service by Wiley was good. The other teller wasn't as friendly to his customer. I had him previously and he's just not very friendly, and is rather curt and brusque. Even though he wasn't servicing me, it isn't pleasant hearing him interact with customers. But I love the convenience of this location for picking up, the ease in ordering online, and the speed in which the order is ready. Will continue to use this location!

Banking in Kaneohe, O'ahu, Hawaii…read more.. I used to have an account here. Eventually, I closed it because I consolidated everything at my Credit Union. My aunty has her account at the Waipahu branch of American Savings Bank. I'm lucky that this Kaneohe Branch is associated with her Waipahu location because I needed to deposit money into her account for her Real Estate Taxes. Uhg. It was an unexpected expense. It's good that I went through her mail and found the bill before the due date... LOL! Anyway, this Kaneohe location has a free parking lot with a rather narrow driveway. The interior is nicely air-conditioned, clean, and spacious. After the deposit, I wasn't able to get the balance because only my aunty can get that information. I just wanted to be extra sure that she had enough money in her account to cover the check to the City... The receipt didn't show her balance. Oh, well...

Always great customer service. Very spacious/lots of privacy. Well-staffed so you don't have to…read morewait for assistance.

Great service. Didn't know they moved from center kiosk to store front between Macy's and pieology.read more

My wife sometimes travels to Japan, and since the price of the yen is historically low right now…read morecompared to the U.S. dollar, she wanted to purchase a modest amount of Japanese yen. My first thought was to go to our regular bank, but after briefly thinking about it, I recalled how complicated things can become just to try to use their notary services. Upon checking, I confirmed that even for existing customers, buying a foreign currency may take several business days. Customers must visit a branch and "reserve" yen in advance, with the rate being determined on the day of reservation, and this service may not be available at all branches. I searched for a foreign currency exchange service and Currency Exchange International (CXI) stood out by being conveniently located in the International Market Place in Waikiki. We arrived at the Market Place just before 11 am, and having read a recent review placing them between Macy's and Pieology, I figured that Macy's would be easier to locate than the currency exchange. That's what threw off our search. There didn't appear to be an entrance to Macy's from where we were, so we had to go out to Kalakaua Ave. to reach Macy's, and the exchange was nowhere in sight. I did try to call the number but no one answered, understandable if the only person there was assisting customers. We went back into the Market Place and finally found it near the "Customer Service" sign and next to the escalator, and realized we had passed it before in our search for Macy's. When we reached the window, the gentleman was assisting a couple. I gathered they were purchasing currency by card, and that they were being asked to produce ID. After they received their currency and left, we were next, and I noticed someone else waiting behind us. At the window, I announced that I wanted to purchase Japanese yen and gave him the amount. He asked how I was going to pay, and I said "cash," and it seemed to be a straightforward process from there. He quoted the exchange rate he would be using, how much he would charge me for the currency, and the $5.00 exchange fee. I handed him the cash, and he passed back the Japanese yen and the receipt. Everything was smoothly executed. Later I had time to analyze precisely how the exchange worked. We were openly quoted an exchange rate, and by accepting, we agreed to it. The receipt had this disclaimer: "The exchange rate used for this transaction may vary from other exchange rates in existence globally." Using a rate which is slightly advantageous to the exchange and adding the exchange fee is how the business makes a profit. After comparing against other published rates, my feeling is that this was all worth it, given that we didn't need to make an appointment at a bank, for instance, and wait for them to obtain the currency. What might have taken days and involved an inconvenient location elsewhere was accomplished in a few minutes by going to CXI and paying cash.