I've seen Dr. Johnson at least 3 times... My first visit to this office was with a female doctor that I wasn't impressed with. I am happy that she wasn't there during my follow up! He discussed all my options, didn't sway me in anyway! He was great! I didn't feel rushed or pressured. I am booked to get some work done but it took the admin person Leah at least 3 emails and a phone call to get an appointment. read more

Best clinic ever, in & out in 10 min to have a cast & stitches removed from a surgery in San Diego; was working & couldn't go home. They took 10 min to cut it off remove stitches, & clean re-dress wound. Very nice staff & very classy old-school Market Street architecture & design! read more

I am very critical when it comes to doctors, and Dr. Johnson passes with flying colors. He is very intelligent, patient to explain, and caters to your level of intelligence and curiosity. And if you don't care, then that's fine too, he delivers results regardless. Dr Johnson is a fantastic person and a capable doctor. I've been going to him for the last three years, have year-round allergies, have gone through in-house surgery with him, and I have nothing but praise for him. read more

Worst Experience with Office Staff EVER! And then they billed my insurance fraudulently for a procedure that was never performed. Stay away from Gabby and Bianca in surgery scheduling. They are horrible. Dr. Johnson was nice, but his staff is awful. BEWARE read more

Awesome doctor! We found dr Jackson through yelp after suffering with a VERY BAD ENT. He was thorough, extremely nice, took the time to explain and answer questions.. our little girl is in good hands after a bad experience.. he understands the whole body and not just the ENT part of it. So pleased we are with him.. read more

Is it just me or does it seem just a little ridiculous that I am having Vertigo issues, losing my balance and tipping over and struggling with equilibrium......and the doctor is willing to see me in five weeks? read more

I went to see Jacob this week. Unfortunately, I didn't get to see Jacob this week, because Jacob didn't show up. I arrived exactly when my appointment was due. Nothing abnormal so far. I registered, paid upfront, and was asked to wait, so I waited. Then I waited. And then waited a bit more. After 30 minutes, somebody asked me to go wait in the room, the doctor will be here any minute. 15 minutes later, my phone's battery died because I had used it too much. That was the indicator that I had been waiting way too long. I waited 5 more minutes, but after 50 minutes waiting, I decided it was time to leave. Being late 50 minutes is bad. But sometimes, it's understandable. Things happen. Some courtesy,explanation, or expectation management would have gone a long way. But none of them were offered. I went out and asked for a refund. That should have raised the staff's alarm. Instead, the staff proceeded to refund me, and said bye. No questions around why I was asking for a refund, no concern about me leaving, nothing. If you are looking for the best EMT, maybe Jacob is one, maybe he isn't. I will never know. However, free your entire day, and expect very poor treatment, because your time is certainly not important as his. read more

I absolutely love this guy. I saw Dr. Johnson for about a year, including 2 surgeries. i had a case of sleep apnea, that has now been completely corrected. My experience with Dr. Johnson was excellent in every way. Extremely knowledgeable, competent, honest, direct and communicative. Dr Johnson treated me as if I was a family member, and I get the impression he is the kind of human who treats everyone with compassion and understanding. He referred me to Dr. Leslie Silverman, whom was also in the same class (check her out if you are in need of a sleep appliance for sleep apnea) The office was great as well (yes there were a few very small hiccups once or twice regarding scheduling) but I did NOT feel these hampered my experience in any way, as these were normal occurrences that the staff handled appropriately. I was truly inspired by Dr. Johnson (and I am not impressed easily), and do not write Yelp reviews (this is my 3rd.) read more

I had a disappointing experience with Dr. Johnson. I came to him suffering from tinnitus and pain in one of my ears after an abdominal MRI. I never complained about my hearing, but Dr. Johnson referred me to the audio department in his office to have a hearing test done. After the audio test Dr. Johnson told me that I have mild to moderate hearing loss which is hereditary and could not have been caused by the loud noise from an MRI. The tinnitus and pain in my ear was not addressed by him, instead he focused only on my hearing, which I never complained about in the first place. Unfortunately will have to find another ENT who will address the problem I really have. read more

To be fair, I didn't actually get to see Dr. Johnson but I have to post my experience here for potential new clients. I wanted to see him because of these stellar reviews and found out he was on vacation for a month and booked for the day after he returned, based on the manager's suggestion to do so. I was called at 10am the day of my appointment and told that he's still in surgery and won't be able to see me at my noon appointment time but can I come at 2 instead. I couldn't and didn't really mind this - I understand that surgery can go over and they were trying to do me a favor by booking be asap in the first place so the person who called me, not the manager, rebooked me for two days later and I was okay with that. However, a few hours later I got a call from the manager saying they needed to move my appointment to an hour later. Me, dumbfounded and starting to get frustrated: "Okay, but, I was JUST booked at that time by one of your associates" Short and to the point, the Manager said: "Well, he is double booked and I don't want you to have to wait for an hour." "I appreciate that but, um, well, perhaps you could have your staff not double book him like that?" I offered gently because at this point I'm pretty confused and annoyed. She snapped at me that it's "his way of running his office and I'd be happy to book you with another doctor who IS available." If you don't absolutely have to see Dr. Johnson, book with Dr. Andrea H. Yeung because she gave me excellent information that assuaged my fears and guided me towards an allergist to help with the pain in my ear. Only two stars because I found the staff to be rather testy with me - I was hung up on the first time I spoke to someone. All I did to deserve that was express frustration that she was asking me the same questions I'd spent 20 minutes on their website answering. When I spoke to the manager about that she apologized and said "I think I know who you talked to" so that tells me that it must be a regular occurrence and not just someone having a bad day. You can imagine my surprise when I recognized the voice of the person who hung up on me as the one attached to the person checking me in for my appointment, a month later. I'm a client service provider and if my boss knew I'd hung up on a client, who called back specifically to complain about being hung up on, I would have been fired and I would have deserved it. *begin snark* She must be a really fast filer, or something, for them to have kept her on. *end snark* Overall, this was the worst doctor's office experience I've had in the 8 years I've been in the Bay Area, which wasn't really that bad but I've been spoiled by stellar experiences - including 2 ER visits as well as a free clinic visit over by Civic Center. read more

I like Dr. Johnson. good guy. seems like a good doctor. their services stink however. ever time i visit, i have to wait anywhere from 40 mintutes to an hour and their follow up is lousy (calling in prescriptions, responding to an email, etc.). if doctors were run and evaluated like a real business (is their a shortage of good doctors?), this company would be out of business in a hurry. read more

As a first time patient I found Dr Johnson on Yelp, and after the rave reviews I was ecstatic to be seen next day (!!!) for a problem with my ear. When I got to the office a young woman huffed at me when I told her I didn't have an insurance. I noticed many people in the office had been waiting for a long time and I was told I would be waiting 45 min, ("At least....") During my consult with Dr Johnson, I found him to be helpful, extremely nice, and overall a wonderful practitioner he even told the lovely young woman at the front desk who had greeted me with a scowl and a groan to lower my fee as I was uninsured. He was gentle, careful, and informative, all the reasons he is rated so highly and why I didn't mind waiting. Dr Johnson even waxed poetic with me for a minute about being a starving student, and I of course really appreciated the discount and was thrilled I had found such a nice doctor who I really felt I could see again. So I was more than disappointed when about a month ago I had what I felt was a serious ear and sinus infection, I knew Dr Johnson would be the perfect man to see, as a I don't have an internist yet. Again I was greeted on the phone in a less than friendly way. The woman on the other end of the phone clearly ( and rudely ) told me there was NO WAY I could see the doctor, and even if she could I would have to wait a few hours even if I came in. She literally sounded like a 12 year old brat telling her mom how un-cool doctors are. She sounded like a mean bully. She tried to get me off the phone as quick as possible and when I asked her what other options a person with out insurance has, she answered in a short and concise way " ummmm...go to the ER." As far as I am concerned the ER is not a place for a sinus infection, and especially not for the uninsured. Granted I know receptionists are not care providers, and I know receptionists are human beings and have bad days like the rest of us, but I felt her attitude and demeanor were out of line and definitely out of sync with Dr Johnson and his demeanor. If in fact Dr Johnson is so busy he cannot take appointments at all that is more than understandable but the staff should be more accommodating to that or at least more helpful or even less rude about telling me I wont be seeing him if that is the case. I will not call again, and I will not attempt to make an appointment again. read more

One of the most compassionate and well informed doctor that i have ever met. Dr. Johnson and his staff go out of their way to help with love. Dr. Johnson is the first one that diagnosed me correctly after being sick for years. He takes his time to explain everything. He is kind and smart. His staff have been so amazing, and I will forever be thankful for them. read more

I am a veteran of many doctors and specialists in the Bay Area, and I was referred by my rheumatologist to Dr. Jacob Johnson for chronic salivary gland inflammation caused by Sjogren's Syndrome. After an MRI Dr. Johnson was recommending a procedure which might help the pain and swelling in my parotid and submandibular salivary glands. Many other problems have intervened and I have not had the procedure yet. But I have high praise for Dr. Johnson and his entire office staff. Very professional, with a sense of humor. I look forward to going back to Dr. Johnson when I am well enough to consider his treatment ideas. read more

I'm so glad I was referred to Dr. Jacob Johnson. For years and years I felt that I had difficulty breathing, and I had been diagnosed with chronic sinusitis, but I just lived with it rather than taking daily steroids as previously described. Once I came to see Dr. Johnson, he was very methodical and conservative in diagnosis and laying out options. In the end, I chose to do a septoplasty and a turbinate reduction. We came to that route after testing nasal strips and afrin nasal spray for what would make the most difference. I was nervous because I have such a narrow nose, which is part of the problem. Dr. Johnson assured me that if there was any problem he would stop the surgery. His professional demeanor and the quality of his listening and process gave me the trust I needed to take care of this while I had great insurance coverage. The procedure went well, the healing is coming along, and the experience of the surgery and post-surgical care was great. I had so many excellent people looking after me. I highly recommend this place. read more

A solid ear, nose and throat specialist, Dr. Johnson was the otolaryngological sleuth who helped me track down the source of an annoying ear problem. He is knowledgeable and thorough, but perhaps more important is that he is able to listen patiently and to communicate as much -- or as little -- as you care to know about the intricacies of your diagnosis or treatment. From what I can tell, he does a good job of shifting his attention from causal factors that fall within the focused area of his specialty to those that lie in the domain of general medicine, thereby giving me the impression that, unlike some specialists, he is able to see the forest for the trees. (One block from Union Square, his office is in a bustling area that will likely require you to park in an expensive garage if you don't live or work nearby.) read more

This review is long over due. My first experience w Dr. Johnson was while ago. I made an appt. with another doctor in the office but she was running late and I waited for over 45 minutes. I kept seeing the doctor I made the appt with but she kept disappearing. Frustrated, I walked out and confronted the doctor. She said she will get to me soon. I say not. I wanted to walk away. Thats when Dr. Johnson stepped in. He said he could fit me in right away. He was wonderful, took his time and got the ball rolling. Few years later, I went in again to see him. He ordered an MRI. To my surprise, he personally called me after hours to tell me the result and discussed the options. I was so grateful. I mean how many doctors do we know who pwrsonally pick up the phone after hours, to tell the result of thr test? He is a hard working and compassionate and can tell he us passionate about his work. Thank you Dr. Johnson for caring and putting us above all else! read more

SUMMARY: I went to Dr. Johnson to learn how to improve nasal symptoms including post-nasal drip and found that I had a severely deviated septum. As a result, we performed a Septoplasty and Turbinate Reduction. The surgery went smooth and all my post-op followups have been great. The entire staff at San Francisco Surgery Center and Dr. Johnson were incredibly professional, kind, and I'd recommend them again in a heartbeat. PROS (Dr. Johnson): + Dr. Johnson made it very clear to me what was going on with my nasal passages by thoroughly reviewing my cat scans and walking me through everything. He didn't gloss over details or make assumptions about my knowledge of something. He clearly explained things in a helpful manner. + Unlike some doctors I've seen in the past, I appreciated Dr. Johnson's kind demeanor and humor. He goes out of his way to make patients feel safe and welcome, and even pokes fun at himself. + The actual procedure was smooth and the Dr. did everything to avoid needing to use a stint for the post-healing process. The man is skilled. I even learned that professional colleagues (other doctors) will go to him for procedures as well. + Given that I have thin blood, the Dr. encouraged me to come see him the day after surgery to remove the gauze (he put extra gauze to ensure post-surgery absorption was maximized, which also makes it harder to remove by one's self). Typically patients will be able to remove gauze on their own without issue, but we wanted to play it safe and the Dr. made time for me (read: he didn't send in a nurse or anyone else), which made me more appreciative. + Dr. Johnson surrounds himself with professional and friendly colleagues, which only adds to the experience. + He's punctual and on time. I noticed another reviewer say that the Dr. made him wait to the point that he had to cancel his appointment. I've seen Dr. Johnson 5 times so far and he's been on-time each time. Note: The day of my procedure, I had an amazing surgery team that aided Dr. Johnson and kept me comfortable. I actually enjoyed the experience (except for having an IV in my arm - that always makes me feel weird). I'd like to give a thanks to the following people for being so awesome and taking care of me: * Dr. Youngs (anesthesiologist) - had a great pre-op conversation, put me to sleep and woke me up as smooth as you'd want * Kathryn (Preop Nurse) - Made sure I was comfortable in my scrubs, hooked me up into the IV, and kept me comfortable up until the procedure started * Queencie (OR RN), Charles (Scrub Tech), and Alexis (Recovery Nurse): I barely had a chance to meet you since I was out cold mostly, but thanks for everything! read more

Jacob Johnson is very professional, eloquent and thorough. I suffered from vertigo issues and Dr. Johnson patiently analyzed the many many possible hypotheses for what could have caused the issue. When the results of medical exams were complete, he would go out of his way to give me a call to give me an update. I would not hesitate to recommend Dr. Johnson to anyone. read more

Know why the senior nurse at my kids' pediatric practice recommended him and used him for her own kid's tonsil removal. We wanted the best person who has enough volume that they really know what they are doing to remove my kid's tonsils. The support staff worked carefully with us so we could have the tonsil removal done in a real hospital covered by our insurance where I felt my kid would be safest. read more

I am a physician who has referred many patients to Dr. Johnson. I know him to be incredibly knowledgeable, caring, and skilled in his field. Also, I perform surgery in the same surgery centers as he does, and I know that all staff (nurses, technicians, administrators) consider him to be one of their favorite "nice guys" (and not one of the arrogant surgeons we sometimes see). Without a doubt, he has the type of personality I would seek out in a treating physician. read more

I was referred to Dr. Johnson & Dr. Schindler for a lump in my neck a few weeks ago. Turned out to be a tumor in the parotid gland, which required a parotidectomy. Lots of large words for a terrifying time with MRIs, biopsy's, and finally an overnight stay in the hospital after 6 hours of surgery. Through it all Dr. Johnson was amazing: before the surgery explaining all the steps and risks, during the surgery keeping my wife informed of the latest and keeping her spirits up, and then after the surgery with the follow-up appointments and doing everything he can to ensure the scar is minimal. His cheerful attitude and confidence were inspiring! With regards to his staff, they are excellent as well. Very professional, kind and helpful. Wait times can stretch a bit, but then again I would rather have a doc that takes a few extra minutes to answer every patient's question than push them out to keep to a deadline. So in summary, I would not wish a parotidectomy on anyone (surgery of any kind sucks), but if you do have to go down that road I would highly recommend Dr. Johnson! read more

Referred to me by the lovely Sally, Dr. Johnson saved my sanity. He cleared up an ear problem I'd been having for a while, and figured out a couple allergy things for me as well. A really nice guy who took the time to listen. That seems rare. read more

Straight forward, nice guy. Good advice, good explanations. Very accessible. Great Care. read more

A solid doctor on the field. i totally recommend him to ppl!

Based on the reviews on Yelp I made an appt to see Dr. Johnson for my tinnitus. It took 2-3 weeks to get in to see him, which in my case was fine. His office staff was polite. I was seen on time. The audiologist seemed careful in her conducting the hearing test. Dr. Johnson was everything the other reviewers described, caring, helpful, very bright. I was most impressed by how intelligent and detailed his explanations were of my condition. It was clear his mind was very logical and it was easy to understand the wealth of information he provided. His reasoning was very clear. He took a great deal of time with me. So rare to have a doctor in this day and age NOT rush through the appointment; So rare to have a doctor make eye contact and have a bit of a personality; so rare to have a doctor so thoroughly explain a condition, it's multitude of possible causes and multitude of factors involved in treatment. I would definitely return to him with any ENT issue. A really excellent find! read more

Dr. Johnson is one of the most direct and approachable medical professionals I've ever visited. While medicine doesn't always have the exactitudes I often want it to, Dr. Johnson remains one of the best doctors I've been to. I held off on writing this review for a while as I had some trouble getting scheduled for an elective surgery scheduled through the former surgery coordinator. I'm happy to say that these days, every member of the staff there is wonderful (including the most adorable nurse practitioner in existence). read more

Dr. Johnson is a great ENT, and a very nice man.

I found Dr. Jacob Johnson when I finally decided I'd had enough of the chronic tinnitis plagueing me and wanted a doctor's expertise. I can't say enough good things about this doctor! This was the most extensive and thorough examination of the condition of my ears and hearing I have ever had. As somebody who has been plagued with ear trouble my entire life, as well as allergies, Dr. Johnson has proven again and again to be a supremely good doctor. He listens carefully and thoroughly solves any health problems I may have. He has even found solutions for minor ear, nose, and, throat issues I thought I would have to just tolerate for the rest of my life. If you need an expert ear, nose, and throat specialist, please make an appointment with Dr. Johnson! read more

Great office. Great Staff. Great Doctor. Always friendly and helped me work out a prescription/insurance issue right away. And he even called to follow-up and see how I was feeling and give further information about my health! read more

Dr. Johnson is thorough, professional and one of the best specialist physicians I've encountered.

5 stars from me for Dr Jacob Johnson and his great team! I was driving 1,5 hours to SF to get his opinion and it's definitely worth it. I would highly recommend him to everyone who is having problems with ears, especially if you've been told by other doctors that you are "a good candidate for a surgery". read more

Refreshingly personable, from the office staff to Dr. Johnson. Others commented on the wait time. This was not an issue for me. In fact, I arrived early and was seen before my actual appointment time. Thankful that there is nothing wrong. I would return should I have any further medical issues. read more

My ear problem has continued and I ended up needing pretty major surgery 2 weeks ago. Again, cannot say enough about Dr. Johnson! I'm a more complex case and have had some complications, but Dr. Johnson has been awesome. It's obvious that he is really dedicated to his patients and actually cares about them. He always goes above and beyond. My parents met him while I was in the hospital and they were equally impressed. Its been a rough road for me health-wise but he has been awesome and I couldn't ask for a better doctor. If you have an ENT problems, I HIGHLY recommend this practice. Great staff, great doctors! PS - Dr. David Schindler is awesome as well - he took out my tonsils about a year and a half ago and also saw me on a recent weekend when I had an ear emergency and Dr. Johnson wasn't the doctor on call. He's great as well!! read more

In nearly 40 years of doctors, Dr. Johnson is by far, one of the most informative, patient, and brilliant medical practitioners I have ever experienced. His knowledge is amazing and was able to pinpoint the source of my problem very quickly. read more

Everything I could ask for in an ENT. He is a great diagnostician, provides good care and follow-up, and has excellent people skills. He's one of those doctors that actually makes eye contact with you, explains things well, answers your questions, researches things he doesn't know-- and calls you back with the answer. This type of care shouldn't be that rare, but it is. Hold onto this one. read more

I took Amy L.'s advice and went to Dr. Johnson (after a horrible experience with Dr. Sloane). He's awesome. Dr. Johnson is everything a pro-active patient wants her doctor to be: He listens, he asks lots of questions, he listens to the answers, he gives appropriate feedback, he explains his ideas, explains what he's going to do before he does it, then discusses treatment options. I agree completely with Clay S.: he's a brilliant doctor who thinks outside the box and seems determined to solve your problem. He was very inquisitive and explained his thought process thoroughly. In the end, he gave me samples but not not a prescription because he wanted me to call him and tell him how I'm doing. I really appreciated him not giving me drugs and sending me on my way, but really wanting to solve an issue plaguing me for the last year. read more

I have had 3 sinus surgeries over a period of 20 years. Subsequently, I have seen more than my share of doctors. This is the best ENT doctor I've ever seen! A super knowledgable Doctor that listens (has a great soft skill) and systematically devises a personal plan to get you well. And his supporting staff is top notch! read more

excellent! i wish this doc office would be made standard for the industry. read more

I had called the office to leave a question for Dr. J, who was out of the office for a few days. Within a couple days on his return, I received a message answering my question (regarding a CT scan). Said if I wanted to have the office send my scan to my other doctor, they could arrange that. Cool. However, I didn't need that at the time so didn't feel a need to call back. But today in the mail I've found they sent me a CD with my scan on it in case I should want to share it with my other doctor. Didn't have to ask, they just took the step to take care of it. Professional and more customer service-oriented than any office/doctor I've visited, to memory. I already had a good experience with them but little things like this make them stand out. read more