Came in early morning, they did not have my windshield, but told me they would have it around noon. Came back and they got my car in right away. Waiting area is wonderful, comfy couches, with coffee, tv, makes you fill at home. read more

Jacob's is the best in Spokane. I have had them come out (free of charge) several times to do everything from rock chip repair to repairing windows broken by crooks. They are fast, responsive and do quality work. I've sent everyone I know to them for anything glass. To top it off, they are far and away the most affordable. What more could you ask for? Our last tech even vacuumed the broken glass inside the vehicle after completing his work. read more

Great service great work great price! We're able to fit me in for a small repair. I'll definitely use Jacob's again for any auto glass work I need. read more

I usually don't write reviews. THESE GUYS ARE AWESOME!!!! I brought my 1975 f100 in rebuilding and was hesitant with price. Safelite wanted 340.00$ say wtf!!! JACOBS did it for 230.00$ with new front window and seals. Of coarse all jobs differ but to do it timely, fast and very caring no B.S.. they talked to me let me take pics for a scrap book and had coffee, candy, and wow like real chocolate candies lmao.! Bathroom very clean, and yes overall they are amazing. Will be back for sure good thing to have spoken to them and learn they're all family. read more

Awesome service, great Customer service and most importantly you can trust them. In one case I forgot to pick up my car and he said couple hours after close and waited even till next day so I could pick it up. Loved it. read more

Amazing services! I accidentally completely shattered my rear window and had a huge crack in my front windshield. Jacob was very kind on the phone, offered wonderful customer service and when in the shop even showed me some extensive, unexpected damage and gave me some options of how to fix it and did so very thoroughly. I very much appreciate how much he cares about his customers and the prices are wonderful! read more

Both times I've gone to Jacob's Auto Glass for help they have been fabulous and friendly. The first time, he came out, took a look at the windshield, and gave me the honest truth I didn't need to replace the glass; very appreciative for the honesty so I wasn't wasting money. Finally, I really needed the replacement (rock chip rapidly spreading due to the cold winter weather). I brought my car in, they took it back for glass replacement, and within 30 mins I was back in my car. The pricing is very nice as well. Great place for glass service! read more

While on a trip from Vancouver to Minneapolis, my husband and I woke to a smashed rear passenger window in Seattle. We were planning on driving from Seattle to Columbia Falls, MT that day and every repair shop we called didn't have our window in stock. So we taped cardboard and plastic to our window and headed east. About an hour west of Spokane, our makeshift solution started coming apart. We called Jacob's to see if they could create a temporary covering that would last until we reached Minneapolis. Not only did they get us in immediately, but they also created a strong temporary cover for our window and did not charge us for it! Terrific customer service - far more than we could ever expect or hope. Thank you Jacob's for your wonderful act of kindness!!! read more

They really helped me out. I was unlucky enough to find my window broken overnight on my Subaru Impreza hatchback (the small one on the back). After calling around he quoted me less than half of what the dealership had. He even went above and beyond and found the "rare" (dealerships words) window at a junkyard to help keep the cost low. Will definitely be going back for all glass needs. read more

Got me in right away. Only took @ 25 mins to get back on the road. And they have great coffee in a clean and welcoming waiting area. I have a $250 deductible for my glass replacement and they were less on an odd sized windshield. Can't say enough good things about these guys. read more

We were on our way from Seattle to Spokane when a rock hit our windshield, causing a quarter-sized chip. We contacted Jacob's for a rock chip repair and they were friendly and helpful, suggesting we come by the next day. We went to the shop and they immediately got to work on our car. They contacted our insurance company, too, and within 20 minutes we were on our way with expert repair on our windshield. I can't say enough great things about this company. The man who took care of us at Jacob's was outstanding. Thank you, Jacob's Auto Glass! read more

I am currently in the process of moving across the country, and needed my windshield fixed fast. They are so nice to talk to on the phone, and it was easy to schedule an appointment with them. I talked to autonation about fixing my window first. It would of costed me a hundred dollars more to get it fixed there. I'm glad I found Jacob's Auto Glass. read more

Best. Service. Ever. I had shopped around and been quoted around $600-800 dollars for a windshield replacement on my car. Called Jacob and he quoted me less than half that price and offered to do it within the hour. I was on lunch from work so an hour worked in my schedule. When I arrived he said it may be closer to two hours but offered me his personal car to go back to work and come back when it was done. Service is about trust, and you can trust Jacobs. read more

I had a wonderful experience at Jacob's Auto Glass! They were the best price in town and the people were very friendly, knowledgeable and helpful. I had my windshield replaced and the new one is great quality. They got me in same day and did the work in under and hour as promised. read more

We were driving through Spokane area and got a rock chip on the windshield. Jacob fixed it. Great and friendly service, very fast. .

Installed scratched windshield in my truck on friday. I noticed it when i drove the truck sunday morning (when the sun hit it) i called monday morning to let them know about the scratches. They asked me to bring the truck by. When I did, they told me i scratched it by washing it with the gas station sponge/squeegie. Which is pretty silly considering that my mirrors and side windows were not scratched. They offered to install another windshield and not charge for the labor, they would just charge for the windshield. Im not buying another windshield if they wont stand behind this one. This windshield is garbage and they wont stand behind their products. Use at your own risk! read more

Always the best service!!! My husband had the back glass of his Tacoma shatter and on a whim he chose Jacob's. Jacob's provided the cheapest and fastest service. Just this morning, someone shattered my back window of a brand new Toyota 4Runner. Without thinking, I called Jacob's and they provided the same awesome service as they did for my husband. Thank you for everything! read more

Just had them replace a windshield and driver side window. They did a good job, would highly recommend them to other people I know.

These guys are awesome! Some punk busted out my wife's window, they had me in and out in an hour and were super friendly! Highly recommend! Will go back read more

Jacob's was the last of 4 companies I called when getting quotes on a windshield and a passenger window for my Ford F150. Their yellow pages add said they were locally owned, a bonus in my book. When the quote was less than the big chains I knew who was going to get my business. And I could not have made a better choice. They came to my work downtown, on very short notice, and completed the work as promised. Please give local businesses a chance before make your final purchasing decisions! read more

Quick service, fair pricing, very friendly and knowledgeable. I would definitely go back.

Jacob's Auto Glass were amazing to work with! They were able to work with my schedule and get me in right away. They replaced my passenger window in 30 minutes and I was on my way! Their price was the best in the area and the service was amazing. I will be going back to get a windshield chip repaired and would highly recommend Jacob's to anyone. The waiting area is clean and comfortable with coffee and snacks! A great experience! read more

We have had 2 different RV windows replaced in 2016 and this week. Plus they trouble shot a leaky loft window: ran water @ suspect area, noted interior leak and resealed window. A two for one visit. My husband says they are conscientious and reliable. Got the job done within 2 days of calling in our need. We recommend Jacobs and will continue to have them handle our auto glass needs and leaks! Big windshield replacement plus trouble shooting leak cost $299. We were quoted 4 times as much by a company while on a road trip. Many thanks. read more

My wife and I were looking for repair on a factory window tint that had failed. Jacob was 1/2 price of what other auto glass places quoted, which made me wonder if he would do a good job. But... he had the best Yelp rating of all. He lived up to the rating, and then some. My wife works close by his shop (about a mile away). He came and got the car, took the old tinting off, replaced it, and brought it back to her at the price quoted. And in less time than every other shop quoted us. Wow! - Quality, price & service you can get all three ! We highly recommend this business! read more

I'd give Jacob's Auto Glass Repair 6 stars if that was an option! I needed my windshield replaced on my Subaru Crosstrek. The quote came in far less that any other quote I received, they got me in the same day, the work was done within an hour (and looks great) and the service was FANTASTIC! Additionally, my initial quote was for a standard windshield, mine was apparently a heated windshield - but they honored the original quote anyway. Talk about going above and beyond! I would highly recommend Jacob's to anyone with a glass repair need!!! read more

Fantastic service! They do good work and stand behind it. I will use them again if needed.

Superior customer service and great prices. Professional and trained techs. Had multiple windshields done by these guys. Jacob knows how to take care of his customers! Definitely recommend. read more

I haven't even gotten back my RV but I already feel compelled to write a stellar review for Jacob and his crew. We were driving our Class C cross state when the dreaded rock chip in the windshield grew foot long arms. Yelped windshield repair in Spokane and Jacob's shop seemed to be head and shoulders above the rest. Their friendliness, honesty and price/value are all top notch. I haven't seen the final product but I'm confident it'll continue their streak of high marks. If not, that's why Yelp let's you update reviews :) read more

I've been to this location 3 times now with my unfortunate luck of broken windows but they provide the best service I've ever experienced and for a fair price! Their waiting room is plenty cozy to wait in and it only took them about 30 minutes to replace my windshield the two times I have been in. I recommend them all of the time. IN FACT! My boss is there now as I type this review getting his rear window replaced upon my recommendation which he was quoted well under what anyone else was! read more

I got a chip in my windshield 2 days ago, about the size of a quarter. Got a quote to fix it for $35. Took it in, and now it is an 8 ft long crack going through my whole window. Now I got a quote to fix that for $175. WTF!!!! screw you and thanks for making it worse. read more

Outstanding service combined with the most courteous staff imaginable. I was very pleased with the impeccably kept waiting area that included coffee, water, pistachios, comfy seating, television and free Wi-Fi. I'm grateful for the yelp reviews that brought me to Jacob's. read more

You probably don't need a glass guy very often but if you do come here. Been here twice in 5 years and this place has always been great. They get me in quickly, have a nice waiting room, and I can't find better prices. read more

I wanted to support a local glass shop. They came out and replaced my windshield on site efficiently. No leaks, no worries. The only hassle I had was from the "Third Party" insurance representative. They called right at dinner time, asked the same questions more than once, their computer was "slow", etc. They even called my husband within 12 hours to repeat the process again! I understand Jacob's Auto Glass had no control over that end of the transaction. I would recommend them and and use them again if needed for any auto glass work. read more

I originally scheduled to have Jacob's come out to service my windshield in the parking lot at my employer. Jacob's was easy to schedule and the price quote was terrific. Upon starting the install, the installer realized my van had a special molding that was not included with the window. The bad news, this molding was not available except through the dealer and would be more than $500. Yikes! Jacob said he had been able to salvage and re-use the molding but I would need to bring the Van to his shop. I accepted, and the technician carefully clear taped the window panel to get me by until the next day. When I arrived at the shop, Jacob immediately met me, knew who I was, and assured me they would do their best. Jacob personally did the repair. I don't know what I would have done without their service, honesty, and willingness to put in the time and effort necessary to repair my window. I know this was more than they were expecting and certainly took them more time and effort. I will never use another shop and will recommend them to anyone I can. read more

Wow! I'm impressed. Fantastic customer service and the best price in town! Jacob, you and your business are First Class! I left a late night message asking for an estimate. I received a full response by text (which I requested) with quote by 7am. Jacob's quote was the best price by far. Not only did Jacob communicate with me promptly via text with additional questions, but once I said I was ready to move forward with the windshield replacement, he got me in 20 minutes later! I used Google maps to find his establishment which is located in a nice area with signs helping to guide you. I pulled in and handed over my keys to an employee. Without delay, they took my rig into the shop. I was very pleasantly surprised with the waiting area ambiance. Actually very impressed! Large and comfortable with fresh coffee, cold water and snacks! There is plenty of comfortable seating in a large sized waiting area, including a plush leather couch and chairs with free wifi, a beautifully maintained large fish tank, cable TV on a good sized flat screen and a well stocked (with newer, clean, vibrant toys) children's play area that is attached to the larger waiting area but also separated by a wall just enough to make sure that adults can see their kids but also let adults relax. I settled in and enjoyed the amenities. Before I knew it (45 minutes at most but felt faster) my car was pulled back in front for my inspection. My windshield was literally spotless and my vehicle and been vacuumed and smelled of light citrus air freshener. What a pleasant, unexpected touch! The work is all warrantied. I also asked about window tinting and they again gave me a very competitive quote! I will never go anywhere else! I will update my review after my window tint which I am looking forward to as well as some more relaxing time in their waiting area! Do yourself a favor and don't waste your time with any other auto glass replacement or tinting businesses! PS: They also offer mobile service! Thanks again Jacob! It was a pleasure meeting you and your professional staff! read more