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Jacob's Auto Sales

5.0 (1 review)
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1 year ago

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JT Auto Group

JT Auto Group

1.8
(54 reviews)

Not a good experience. Bought a 30k truck and a week later it was in the shop. They held it for 2…read moreweeks and the problem was not fixed. We kindly asked them to do right by us and just fix the issue. They told us not to come back and to take it some place else. I was going to buy 2 more vehicles from them if it was a good outcome but I bought elsewhere instead.

This place is a joke. I was interested in purchasing the EV Hummer they had listed on their…read morewebsite. It was listed as having 43 miles on it, the Carfax said the same and showed that it came with an off-road package that had side assist steps. After reaching out to them, three individuals texted/emailed me. I ended up corresponding back and forth with an individual named Brandon and set up a time to meet this morning at 11am. In an email with Brandon I did ask again about the mileage on the vehicle to confirm it was 43 to which he said yes and referred me to the Carfax. I arrived this morning at 11am, after a 45 min drive and after some initial whirlwind introductions (lots workers and people inside a small office) learned that Brandon was just a scheduler of appointments and not a sales person. The Hummer was located and brought up. My husband attempted to open the back door of the car using the remotes and neither remote would open it??? The sale person had no clue why this wasn't working or how to open it. I found the outside button and finally got it opened. The sales guy then told us the car had over 250 miles on it??? We then noticed that the side assist steps were not on the vehicle. At first I thought they were ones that opened/lowered when the car was opened, nope they were missing. The car looked so unfinished with them gone. We then informed them that we were no longer interested in test driving it due to all of this. When I mentioned the mileage dispute they tried to explain to me that when the got it at auction it had the 43 miles, but they had to get it to their location and test drives, etc. While I do understand that, your website should mention that it was purchased at 43 miles, but now it has this many. It was then brought up that I had been communicating only with a scheduler and not a sales person to which my response was then he should have said let me connect you with a sales person to answer the question. How was I to have known he didn't know anything about the actual car.

Jacob's Auto Sales - usedcardealers - Updated July 2026

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