My one recommendation: GET EVERYTHING IN WRITING, do not do phone calls after purchase. This is a…read moreterrible business with little to no professionalism. My APR is 29% (far more than double a normal rate) on a car (2010 Honda Civic) whose price (I later found out) was more than double than what the state values. With the insurance the loan requires, I am paying $700 a month for this vehicle for 31 months, after a $2,000 deposit. They sold me a car without working AC, and I remember the service guy encouraging me to roll the windows down because it was hot rather than use the AC when I did a test drive in the parking lot. Stupidly, I listened. I was in a desperate situation escaping a domestic violence severe threat, I could not turn around and wait for AC to be fixed. The tire pressure light also went on 5 minutes down the road (I took pictures with time and date stamps) from their lot.....and has yet to turn off over a year later despite consistent air pressure checks and fills.
I accepted all this and was fine, grateful even. I even wrote a positive review! But, after several miscommunications and confusion about my warranty, and a little education on just how badly they screwed me monetarily, I have nothing good to say about these people, including Maricela, who sold me the car and told me my warranty would be intact if I was to have the vehicle serviced at a Honda dealership (which I did, but then my warranty was voided). Rightly so, as the paperwork details. The issue I have is that I was told something different by multiple members of their team over the phone over several months. They say they record phone conversations, so at the very least some overview of why I was given the wrong impression should have been addressed. I didn't even ask for anything related to the warranty, like getting the AC fixed for free or even a discount (I drove away, I get I am responsible for the AC cost)...but I still had to deal with mistreatment, disrespect, and poor business ethics.
I see that they write comments back to people who leave reviews, and I'm sure they will have excuses for all of this (trust me, I won't ever read it, my anger threshold has already been met). Believe what you want.
By the way, unlike many of the other 1-star reviews for this dealership whose cars get repossessed or something, I am close to halfway done with my 31-month loan period (62 payments of $200 biweekly), and am currently trying to pay the car off in full. My credit score was a little below 600 at the time of purchase. They put me at the highest legal APR. That's disgraceful in itself.
Additionally, their payment portal is severely lacking. They don't send receipts and their pay portal show no information related to what is left to pay. This lack of transparency alone is disgraceful for a business. They have asked for "patience" on this particular front, acknowledging their shortcoming and failure in business (AIRPORT AUTO'S OWN EMPLOYEES ACKNOWLEDGE THIS IS NOT A GOOD BUSINESS). When I tried to obtain this payment information previously, I was literally sent a screenshot of a $ amount--- that's truly insane.
I am only complaining now because of their disgraceful service department, poor management, and lack of inner communication---on top of charging truly ridiculous rates (again, I was even accepting of this aspect). The reason they must have positive reviews is because they DO make deals for people (like myself at the time) who need a car fast and have bad credit. The day I bought this car, I did not plan to do so when I woke up. I will be forever grateful that I was able to leave the violence I was experiencing. I just wish I had found some normal, professional people to buy a car from.
The fact they have been in business for 28 years is terrifying. How could they possibly say they "serve the community?" with this business model. It's disgraceful and embarrassing.
Consumers should know what they are getting into when signing into something with this business. Again, GET EVERYTHING IN WRITING.
