My Daughter just moved to Charleston, she joined the Navy and will be going to school there and…read morethis is her 1st car. We walked in and Anikia M greeted us and made us feel welcome, we had just come from another dealership and they were Very Pushy. Anikia listened to us and gave us some options that were in her price range. After picking the car she liked we did All the paperwork and she was able to purchase the car on her own!! We were able to complete the purchase a few days later when she had the money for the down payment. Definitely would recommend, everyone was super friendly especially Anikia!

I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options…read morewere already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would

DO NOT purchase a vehicle from this dealership…read more I bought an Acura RDX from them and within three days of having by it, problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.

Make sure they know you are rich or they won't help you. I was thrown out today for telling a man…read morepurchasing not to buy the extended warranty that Porsche IS the extended warranty. I also mentioned Ottohaus has oil changes half as expensive. Both managers were rude. Won't return. Was trying to buy an electric Taycan.

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! RIP OFF! Went to my local mechanic and he said they were not being honest

Great experience today! Kelly the Master of Corvettes, as always is a true professional and very…read moreflexible! He scheduled me for an appointment that was convenient for me and his expert corvette team finished well ahead of time! Car came out beautifully as always! Jerry was also very professional checking me in this morning and ensured I was taken care of! Cooley was very professional as well delivering my car up front in a convenient way for me! Thank you Rick Hendrick Chevrolet for a great experience as always! V/r Wayne

I honestly would not recommend this Chevy dealership. These folks folks on the phone, parts,…read moreservice department. No one seems to know what they are doing. To boot, I scheduled an appointment for work (oil change) dropped it off 30m early and was told it will likely be over 3 hours. What is the point of an appointment? 3hrs for a 20m job and they knew I was coming?!?! I've been to several Chevy dealers across the country. This is awful, and I know they are going to turn around and charge me some $150+ for the oil change they still have not given me a quote at all, so ridiculous. -- I stand corrected, they charged me $364 for an oil change and a fuel filter. Never ever again will I come here. Seattle this work was only $135, at Chevy, out the door.

Had a positive experience last week when I took my car in for service. They were thorough in…read morehelping me troubleshoot some issue's that came by surprise. My service advisor Sal was really helpful & transparent through everything. It was refreshing! Communication was on point. Highly recommend this location for service and look for Sal, he'll take great care of you!

I'm going give this rating not terrible but bad wishing I would just got a used vehicle and be with…read moremy own chosen trusted mechanic or lease else where. 1. Drop my truck for service they'll strip my dashcam off without asking my permission even when I unplug the main power for giving them the respect of their privacy/policy they still do it, even I told them the first time not too do it, I'm tired of that. I understand the policy under dashcam but please unplug it right or ask before messing with it. 2. When I had a broken bed cover they say it would be bed cover under my warranty and they added a new one but once after review of my old bed cover they say it wouldn't replace it for free for the new cover no more so then I had to circle back big thanks to Gary HAMILTON, he did his best trying to convince the top people to cover it under my warranty and couldn't do it cause it was out of his control. 3. I don't know the comparison of other Honda dealerships but its expensive and I pay around $700 a month for my Honda Ridgeline but doesn't cover other maintenance like transmission, trans fluid, transfer case etc only oil change and tire rotations if I choose to have my vehicle cover it extra would be more expensive. Once I finish with my leasing I'll work on either lease a vehicle of I want that's less costly else where or get a used vehicle from the condition from beater to great else where not at Hendrick Honda anymore. Update from yesterday service: Another reason is They broke my dashcam by one of the tech when I even unplug it from the main source. I understand its policy but please be careful with it or ask me to unplug it. I DON'T UNDERSTAND HOW MANY TIMES I GOT TO SAY THIS. BE CAREFUL WITH IT.

If I went in this dealership, just to look at the new Lexus GX550I met wilver Watkins. The…read moreworld-renowned salesman, and within 2 hours that rascal had me sitting in a brand new GX550 and I had a big smile on my face. What an amazing salesman? What an amazing dealership? Everything went flawless, quickly, smooth. It could be the financing went through without a glitch. I was completely blown away within 24 hours. I was driving off in my new Lexus. GXI can't say enough about Wilbur. He was amazing salesman, amazing individual, and a wonderful human being. I feel happier just having met him. And knowing him Hendrick, Lexus IS very fortunate to have a tireless working employee like Wilbur. I can't say enough about Wilbur and the dealership. Thank you so very much Lexus of Charleston and mainly you Wilbur I appreciate everything you did for us.

I left my experience at Hendrick Lexus Charleston! Ross was an amazing sales manager, and Nick was…read morean amazing finance manager, and they made my purchasing experience seamless, smooth, and very informative. Ross sent me pictures of the frame of the vehicle when I asked, and also made sure I had a ride in a pickup from the airport when I flew down to come get my LX. He even shipped me out a missing headrest when I discovered it was missing from the vehicle! Would recommend 10 out of 10 anytime and every time!

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

A month ago, I wanted to purchase a new Ford Explorer. I was prequalified through my bank based on…read moredealer prices listed online. I met a great saleswoman and even spoke to a former colleague I hadn't seen in a few years. I was prepared to sign and drive. When they showed me the new cars, however, the sticker price had been bumped up $4k to $6k each. I didn't understand why the dealer listed price out there online wasn't the same price at the dealership. (of course I know why but it's unethical.) I left and bought a two year old Explorer Limited elsewhere for $15k less than the new base models. I love it! I was told the Explorer I purchased had a recall, so I thought no problem, I'll take it to Palmetto because it's close to my house. I set the appointment over three weeks ago. Palmetto confirmed it via email. NOBODY CALLED TO SAY THE RECALL COULD TAKE A WEEK TO FIX AND I'D NEED TO ARRANGE OTHER TRANSPORTATION. I run a local business and I'd definitely call a customer to clarify before they take time out of their busy schedule to show up to the appointment only to be told this. Get it together, Palmetto.

Well for starters....... 7 weeks to do some simple repairs to me having to rent a car throughout…read morethis ordeal. Then the excuses as to why it sat for 6 weeks and nothing was ever done to it. The communication at that dealership is beyond piss poor. Nobody ever reaches out to tell you what is going on. Then in the mean time while my 2023 Ford F250 is sitting there collecting dust on the lot not doing anything I am stuck in a rental car at 80 bucks a day. Now 80 bucks a day not including gas for 7 weeks do the math on that and that is not including the taxes. To find a live person to answer the phone is like winning the power ball. If anyone calls you back with useful information you hit power ball twice and good for you. I have worked for Ford dealerships and this is the first and very last experience I will ever write about for this place. Let met tell you guys this. I do have a f250 diesel. So yeah one guy working on all the diesels they have coming for service. For a "major" dealership this is not a way to conduct business. Plus when I was told to leave the vehicle I am thinking one to four weeks not a month plus to do a few simple things. So now the games begins when to add insult to injury now that I paid the bill and I was supposed to be reimbursed for the rental car..... yup I get ghosted. So better business bureau and Ford Corp as well as a few other names are going to get emails and phone calls. If you got this far on the comment section a one star is too much for this dealership. If someone from management is reading this do better..... I assure you the money I spent there is the last time this place will see a buck from me.