These guys saved our trip. My daughter's 2012 Jeep's brakes gave out during a move into a new…read moreapartment. The usual place that we go to was booking 20 days out! I was really worried that we were not going to be able to get this thing fixed in a timely manner and these guys came through in a big way. And, they are completely understaffed just like everyone else is right now and they still were able to get our car back to us in less than two days. Thank God they had the parts. But from now on, if she has any issues with her Jeep, this is where I'm sending her.

Absolute warning: they will likely misdiagnose your issue and upcharge you for irrelevant repairs…read more Took a 2012 Jeep Patriot in, and was quoted over $1500 for repairs that were completely unrelated to the issue. Was forced to take it to another mechanic, who was able to correctly identify the issues for a fraction of the price. Warning to women as well, I had to step in because they were trying to take advantage of my fiance. Cannot be trusted, avoid at all costs.

I'll spare the details but the communication was awful. Im a pretty patient and understanding…read moreperson when it comes to mistakes but i began to get frustrated when what they were doing seems unethical. They increased the charge of my diagnosis twice and didnt mention the increase until after the fact. I just wanted my vehicle out of there and during the check out process i was almost overcharged $150 after disputing it. It was a mistake on their part but those mistakes occured throughout my entire experience. They also have an AI bot who takes calls and its very frustrating. They are also extremely over priced. As soon as i got my vehicle back i called other shops and they were a 1/3 of the price cheaper than what was quoted. Please spend your time and money elsewhere.

We brought our car in on a Saturday for a specific noise during light acceleration and an overdue…read moreoil change. After diagnostics, we were told the noise was from the CV axles (and that brakes were also needed). We agreed to replace only the axles, quoted at $1,600+, and were told the car would be ready Monday or early Tuesday. From there, communication completely broke down. We received no proactive updates. Multiple calls were routed through an AI system with no callbacks. When I finally reached a person, I was told the staff member handling our car had been out sick and that parts were delayed due to a storm. Totally understandable -- but no one called us, despite us coordinating work, school, therapy appointments, and Uber with one car. We were then told the car would be ready Wednesday, but again received no call. On Wednesday, we were told one axle never arrived and repairs would be done Thursday -- again, no prior notification. When I picked the car up Thursday and paid $1,500, the exact same noise was still present within a quarter mile of driving. I immediately returned. After initially being told it was due to not replacing the brakes (it was not a braking noise), they test-drove the car and then said the real issue was a gunked-up timing chain/belt, which they "fixed" with another oil change and flush. The noise stopped. That raises a serious concern: why were $1,500 axle replacements done when the original issue was misdiagnosed and resolved with an oil change? Had this been correctly identified, we would have made very different decisions. Between the misdiagnosis, repeated missed timelines, lack of communication, and unnecessary expense, this experience was extremely frustrating and left us without confidence in the work performed.

Pop's Tops shop worked on replacing my headliner for my Porsche 99.1 as the OEM water based glue…read morewas not holding any more due to heat and humidity as well as time. I worked with Jesse on matching the exact color and nothing was perfect. Jesse then went to another fabric manufacture to obtain the alcantara that matched the OEM impeccably. They installed in 2 days and looks like brand new again. Great job and I would recommend them.

I/ we had an extremely disappointing experience with this business. I brought my bosses vehicle in…read moreafter being told the inspection would cost $250, to determine what needed to be repaired, if the parts were available, and how much said repairs would be. Without ANY authorization or clear communication, I was later presented with a bill for $2,850!!! When questioned about the charges and asked for an explanation, the owner became unprofessional and confrontational instead of addressing my concerns. We were told it was a $80 part & $350 weld fee and the rest was labor! Rather than working toward a reasonable resolution, he insisted that the full amount be paid and made comments that I perceived as threatening, which made the situation even more stressful. By law, customers deserve clear estimates, transparent communication, and authorization BEFORE significant work or charges are incurred. Unfortunately, that was not our experience. I would STRONGLY encourage anyone considering this business to get every estimate and authorization in writing before leaving their vehicle. Based on our experience, I cannot in good faith recommend this business.

They are extremely honest and made sure I was taken care of. Will definitely be my go to for any…read morerepairs

These guys are one of the best in Mt. Pleasant! I've had several vehicles serviced and repaired…read morewith outstanding results and very fair pricing for all services performed from oil changes to engine repair to tires and suspension repair all done with quality workmanship and care for my pocketbook! They have worked on my 2014 Camry, 2014 Caravan and 2004 Dodge Ram 2500, all with great results never a problem.

So much better than a dealership. You can see the work being done, are able to talk to mechanics,…read moreand they only do what is needed/requested. The oil change, air filters & general inspection was all done within an hour and reasonably priced. Highly recommend, an interesting find of quality services.

Always great service when I visit Honda Medics. Jermell, at the front desk is always welcoming. The…read moreyoung man who has worked on my vehicle the last few times has been very informative and explains repairs in a way that is easily understood to a novice.

Looking for oil leaks. Great service, reasonable price and extremely nice service representative!!!…read moreExtremely helpful!!!!!!

Amazing service and repair! Pricing is very reasonable! Friendly staff is always the case! All my…read morecar service goes to Torres!

My husband went here because my dads bmw auto sensor went off letting us know that our front driver…read moretire was leaking They charged us and didn't even fix the tire. We drove to Virginia for family event with a nail in our tire. I go to Gerald's now even though this place is in walking distance

I visited Honest-1 to have two nails pulled from my tire and have the tire patched. Somehow, the…read morenails did not puncture the tire so patching wasn't necessary and this is why the tire pressure light never came on. In spite of this, the manager told the guy at the front desk to charge me for patching the tire. I paid more than I ever paid not to patch my tire than I ever paid before. That doesn't seem very honest to me, so I will not be returning.

I called to get a price on how much they would charge me to put a set of spark plugs on my 2018 GMC…read morepick up truck along with a coil pack that I have purchased. They quoted me $483 which is absolutely ridiculous, they're working on on Covid prices so I shopped around and found H&H auto that quoted me 190 so much more reasonable, these guys ain't gonna retire off of my money!

Update (see original post below):…read more Bottom line: they found the problem, fixed it, shipped the car to us, and covered the rental car. Longer story: In response to my original post below, upper-management contacted me and offered to do whatever it takes to get the car repaired. I dropped off my car the day before we were supposed to move from SC to TN, and their master mechanic got to work on it early the next morning. He found the problem: their other mechanic cracked my fuel tank when banging on it to get the fuel pump out, which was causing a fuel leak. It's hard to believe this mechanic didn't notice this when he did it, which would have saved everyone a lot of trouble and Paul's Car Care a lot of money. As a result of the cracked tank, they had to order a new fuel tank, but we were moving that very same day. So, they offered to fix the car and ship it to us in TN. When I requested that they cover a rental car, they offered to cover $100. After a little back and forth, they offered to cover the rental car until they returned out car. A week later, they returned my car with everything working properly. -------- ORIGINAL POST Bottom line: they damaged my car during the repair and didn't fix it. The story: I brought my car in for a fuel pump replacement on 5/16/2025. They replaced the fuel pump, but now I can't fill up my gas tank. Brought it back to them on 3 different occasions, but they couldn't figure out the problem or fix it. So, now I can only fill my car up with a little more than half a tank of gas, which, as you can imagine, is very inconvenient. The manager, Cody, repeated said he was "stumped" and had to call others to try and figure out the problem. And, he would only bring up possible problems when I identified them first. Seemed like he was trying to send me on my way thinking there was no way to fix the issue. He also admitted that the mechanic working on my car was inexperienced, while simultaneously claiming he couldn't have damaged anything, specifically the fuel canister that is right next to the fuel tank. And, Cody continued to insist that the mechanic does reliable work, even though redo his work by reinstalling the fuel pump the mechanic installed... Cody did offer to replace the fuel pump, said he ordered it, and scheduled a follow up appointment. But, when I showed up, he said the part never arrived. He never bothered to communicate that to me before I drove all the way across town. And, he never offered an apology for wasting my time. To their credit, they did replace several parts without charging me, but this was not without some back-and-forth. And, at the end of the day, the problem still persists. So, I'd love a refund on the fuel pump replaced--the repair that resulted in the damage. Wasted a lot of time and spent a good deal of money with this shop only to be left with a problem I didn't have before I brought my car in. They're either incompetent or dishonest, or a combination of both. Very frustrating. I would recommend you try Gerald's or Marks Super Service Center instead of Paul's Car Care.