I have a hybrid lexus which are quite involved to repair. I found…read more rick thru Yelp.. I was very satisfied. I had a problem with my hybrid system. that is scary if your not a tech head.Rick was fabulous. they repaired it in 1 day and at a very fair price. they are very able and professional their business if very clean and so are they. they shared their research with me ab=nd I learned a lot about my car I didn't know. I am switching to them.I have had my current mechanic for many years but he doesn't work on the battery system. they do. plus I like them.

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

Pulled to far forward on a concrete wheel stop. Tried to back out and a steel rebar pulled my…read moreentire bumper off. Insurance sent me to Caliber Collision who quoted $7200 to repair. Went to The Shop and they quoted $2200. No choice, let The Shop fix my bumper. Took 1 week, painting a new bumper and all. Went to get my vehicle and it looks absolutely great. They did a fantastic job!

The Shop is the ONLY automotive repair and customizer I will ever use!…read moreFrom this day forward, I will never try and save money by using a lesser shop! The cost may be a bit higher, but when the job is finished, it's actually finished! No need to revisit it constantly! One And Done!

I am a first time customer. I topped off my vehicles tire…read morepressure one day and the next day the right front tire was flat. Refilled and then flat again. After reading the reviews I called Shepherds and they said to come right in. They found a razor blade stuck in the tread but the cause of the leak was a damaged needle in the tire stem. They replaced the needle and did not charge me for their work. I just wanted to thank them publicly for their curteous and friendly service. I will be returning in the future for my vehicle maintenance.

I am having my grandson drive me to Virginia and took in my car for any necessary service. I made…read moreit clear that if I needed tires, brake service, etc, I was willing to have the work done. I fully expected a large service charge. this is the third time they have worked on my car and they have always been thorough and work has been excellent. I was amazed when they told me everything was fine for the trip and charged me only for an oil change. I am an older woman and they could have easily done unnecessary work and I would never have questioned it. Their honesty and consideration for their customers is top notch. I would absolutely recommend them for tires and all auto services. R. Willard

Felt as though they were taking advantage of situation. I asked…read moreto have a particular item looked at and taken care of. Was sold on other items needed to be attended to. There were these other items to attend to, Initial item was not of concern, and not addressed. Pls note, I have been to this place more than once. Just feel they really aren't a great garage to have service done for the prices they charge. Best , Gregory

Marc is the last of a dying breed. A real mechanics mechanic. He generally can get you in and out…read moreon the same day with no notice! Extremely knowledgeable and excellent prices. If you want a mechanic that you can trust go to Marc.

Installed front under carriage splash shield. Great people, great service. Ask for Terry.read more

Affordable solutions were recommended and the repairs were made. Kim and crew are awesome!read more

I had Corey replace the front sway bar links on my 2017 Toyota Corolla today. He was very…read morecommunicative (through Yelp and text messaging) and on-time. He was very quick with the repair too! And the price was reasonable - more than half of what the Courtesy Toyota dealership service department quoted me

Our car was having problems on a Saturday evening. We managed to make it home and the next day I…read morestared to look around for a mechanic. I used my diagnostic tester to try to determine what the problem was. The tester indicated that there was a misfire in one of the cylinders. I finally reached Cruz Auto Repair in the late afternoon. Corey replied back that he could come to the house between 6 & 8 that evening (Sunday). Corey came at about 6:45 and immediately began to diagnose the issue and found that the cylinder had a bad spark plug. We talked about a price and I decided to have Corey change all the plugs. which he did. running a test again, he found that one of the coils was also bad. Since it was late at night, after 8 PM and the auto parts store was closed, we discussed a price and agreed that Corey would come back the next morning with a new replacement coil. Corey came back the next morning and replaced the coil and now the car is working just fine. From the start, Corey showed knowledge of auto repairs, did exactly what he said he would do for the price that he quoted each time. I would highly recommend Cruz Auto Repair for all repairs. Thank you Corey.

First mechanic I finally trust. This is now my yearly check up place. Highly recommend. I'm a…read moresingle woman and I hated taking my car in for service. I trust Kaufman more than anyone else.

Nice people, fair prices and everything is explained and photographed. We will be back.read more