Best massage ever! I've never experienced a massage like this one. Angela and Mike did an amazing…read morejob and are truly good at what they do. All of the tension in my back is relieved! Highly recommend!

Went in for a couples massage and they kept coming in and out of the room during the massage to…read moreanswer calls to start, the ads on YouTube during what's supposed to be a relaxing time was kind of hilarious but definitely not something I was expecting. I've had deep tissue many times but this was TORTURE! At one point, the person working on my husband asked him if we wanted one more hour and no one asked me; I was dying to get up this massage was so bad but I just had no idea how long it was. If you want a knowledgeable and professional massage therapist, don't come here.

Today, I had 2 appointments for an anti-aging facial and eye brow shape/tint with Kelly Ryan. She…read morewas amazing! I absolutely recommend her. I will never hesitate to come back.

Booked series of treatments (hairspa facial, body scrub and massage) for a friend and myself with…read moreVictoria and Danielle. Absolutely AMAZING! would definitely recommend the body scrub, never had anything like it. Very reasonable prices and they both were so kind. Don't hesitate to book!

You know how when you're on vacation you finally have time to get that hair cut? But you're worried…read morethat you are going in blind to a new place based off reviews from strangers? Worry no more because Lindsey gave me a hair cut twice as good as a high end Newbury St (Boston) cut at half the price, in a lovely atmosphere. She truly talented. Highly recommend.

OMG Amri spa is AMAZING for hair. Actually the entire salon looks amazing but I've only come for my…read morehair. April does my hair regularly , she's soooo good! Every cut & color she nails it perfectly. Lindsay is also very good, she cut & colored my hair when April was all booked up, and she also did an amazing job. It's rare to find a salon where both stylists are this good! Lindsay also cuts my husbands hair and he's more picky about his hair than I am! Both April and Lindsay have styled my friends very long hair beautifully, added the prettiest highlights and wavy beach curls. My hair is chin short and warm tones in my color, so shows you these ladies can do it all!! Any type of hair, they're the best. Call ahead to reserve an appointment. April books up a few weeks in advance, and during winter busy season even longer. I love Amri !! Thanks ladies for always making my hair so pretty!

Every time we are in Key West Florida, that is a definite stop for us…read more They are very professional and efficient business

So good we went multiple times! Nice break from walking. Didn't take too much time out our day.read more

Tried to schedule 3 spa packages. First time I called they had I couldn't book out farther than a…read moremonth, called back at a month and they said since we were not staying there we would have to wait in the lobby and wouldn't get to use all the spa amenities. Super unfriendly to deal with for scheduling.

My husband and I came for the anniversary to get a couple of massages on Valentine's day, we try to…read moremake our reservation with a month of anticipation, and was kind of hard to communicate with the resort every time we call or send a mail nobody answer them. But we did it, was a nice place to go in the pretty sunset key, the beach is nice and different on that side of the key. Our massage was for an hour and both of us enjoy it a lot. They are professional and very delicate I get the pregnancy massage and my therapist was gentle and nice. The spa is nice but I will love to have a little more amenities with the packages.

Had a couples massage here today for our 30th anniversary. Worst spa and worst deep tissue massage…read moreI've ever had, felt like a Swedish massage, not even a good Swedish massage. No amenities, not worth the price, complete waste of 80 minutes

I booked a couples massage at SpaTerre for 9 AM on Monday, April 28th, as part of my 30th birthday…read morecelebration. Unfortunately, the night before, I experienced a sudden allergic reaction, likely due to something I ate at dinner. My face swelled up, and I developed severe eye irritation and drainage. Despite hoping the reaction would subside with medication, I woke up feeling worse and knew I wasn't in any condition to receive -- or enjoy -- a $375 massage. I was aware of SpaTerre's 24-hour cancellation policy and had a friend contact them by both phone and email as soon as it was clear I wouldn't be able to attend. The staff accepted the cancellation but informed us that a refund would not be possible due to the policy. Later, I followed up directly and explained the situation to the manager. I hoped for a spa credit or more flexibility, especially given the medical nature of the cancellation and the fact that I visit Key West regularly. Unfortunately, I was told the most they could offer was a discount on a future service. While I understand the need for cancellation policies, I was disappointed by the lack of flexibility or empathy in this situation. Emergencies happen, and I had hoped for a more compassionate response. For that reason, I'm hesitant to rebook with SpaTerre, even at a discounted rate.

Fabulous massage by Mark! Hit the right spots. Really paid attention to the spots I said were…read moresore. Not a cookie cutter massage like some other places. Great hands. If this place was near my house, would return often.

great massage! my boyfriend and I went for a couples massage on our stay in the keys. it's not your…read moreusual spa experience, a different ambiance than usual. everyone was very nice and accommodating. almost a mixture of deep tissue and thai massage.

We were there for our 25th anniversary and got a couples massage. The massage therapists were…read morefantastic. The facility itself is just okay. We weren't really given a lot of direction - just sort of pointed to the changing room and weren't told what to do once in there. I had to come back out and ask what I was supposed to do - like how to lock up my belongings. I came back the next day for what they call an express gel mani and pedi. At first, in their lighting it looked decent. Welp, I got out in the sunlight and my nails were a hot mess. As it turns out, the Nail Tech I had was very new. So new that I was her second customer EVER. That explained a lot. So, I called and asked if I could have them redone - they wanted me to come back and see the same tech. I thought about it and declined and they refunded me half.... Well, that night my nails started to chip - and - I had paid nearly (with tip) $200 for this...not even close to what I usually pay but I wanted to treat myself to an experience...well, I got one, but not the one I wanted. So, the next day - more chipping, I called back and requested a full refund. They reluctantly gave it to me with a bit of push-back. Sigh. Not the type of service I would expect from a Spa. Next time, I know better - go to my own salon at home prior to a vacation.

The positive and the negative of the pier house spa…read more The negative Me and my wife booked a room to stay at the spa side of the resort. The first room we checked in to had a vent problem with the AC and the bathroom looked nothing like the pictures when we booked. So we let management know we were unhappy especially for the price we payed. Management was helpful and happy to change out our room. The second room was what we paid room 210 on the spa side. BUT was not clean to our standards TV in the bathroom did not work. Tv remote controls were dirty The ceiling fans had so much dust you could see they have not been cleaned in months. When we pulled our blankets back on the bed are sheets had little yellow stains on them wonder what that was. The positive Great location you're right off the main Street and right around the corner from one of the best sunsets in the world. Great little private beach in the back of the resort Food was great at the bar by the beach staff was all very friendly.