Received an EKG. There was absolutely zero consideration for privacy. I never had an EKG that…read moreinvolved two individuals providing the service. The female was inconsiderate when placing the leads, and then had a male accompanying her. I've had several EKGs in my lifetime, but I NEVER had the feeling of being completely stripped of any privacy! Totally inappropriate!

I had a great experience- The Gentleman who did my CT scan (Boonie) at the Riverview Location was…read moreREALLY GREAT. He was professional, had a great demeanor and was very good at what he did. My CT was labeled STAT and he even got the Radiologist to read the Scan so I knew for sure that there wasn't any other internal problems from a fall and rib fractures. I was scheduled to go out of town, and he said the Radiologist said I could go! The Reading was sent to my MD right away and I had a confirmation call from his Office right away. 5 STAR EXPERIENCE ALL THE WAY!

PLEASE PLEASE PLEASE read‼…read more 12/9/25 I took my baby to her 4-month well visit for vaccinations and ear piercing with Dr. Evan Layton. During the appointment, Dr. Layton told me my baby could start eating puréed vegetables and that she should be sleeping alone in her room. He advised me to let her cry and not check on her until morning. As this is my first baby, I was not comfortable with that advice. After the nurse administered her shots, Dr. Layton came in to pierce her ears. He was extremely rough, stating my baby would not stay still. After the piercing, my baby cried uncontrollably. Her eyes became puffy, and she could not be soothed. I stayed downstairs in the lobby for over an hour until she finally calmed down and fell asleep. Later that evening, while undressing her for a bath, I noticed dried blood under her arm. This raised serious concerns for me and explained why she had been crying so intensely. I questioned whether she had been injured due to frustration while she was crying and moving during the procedure. Fast forward to 12/29/25: I brought my baby back because she had been sick since Christmas. Dr. Layton stated he needed to hold her nose to listen to her lungs, which seemed very strange to me. While examining her ears, my baby began crying and moving. During the exam, he knocked her earring out, causing her to cry even harder. He then put the earring back in. At that point, my baby was screaming, so I picked her up. I then noticed the inside of her ear was bleeding. I asked Dr. Layton why her ear was bleeding, as that was clearly why she was crying so intensely. He stated the ear is very sensitive and apologized. This was unacceptable to me. First, the earring was knocked out during the exam, and then the inside of her ear was injured to the point of bleeding. Dr. Layton stated he would prescribe ear drops to prevent infection. I immediately left the room and requested to see another doctor. I also obtained contact information from the front desk to file a formal complaint. My baby is only 4 months old. There is absolutely no reason she should leave a doctor's office injured. This situation is completely unacceptable. I am beyond upset and will not let this go. My baby will never be seen by Dr. Evan Layton again. If you have infants or children who cannot advocate for themselves, do not take them to Dr. Layton.

BayCare Medical Group Pediatrics always tried to help me with any questions, friendly and overall…read morea very pleasant and efficient experience.

i thought it was clean it was nice , the receptionist were unprofessional and kind of rude. looked…read moreat me like I was weird or something . the nurse was sweet and dr jasmine was nice . Overall it was quick and fast for me. I had uti and it was treated quickly

horrible place! I was basically denied service. I was there today 3/12/2025 at 1800 hours…read more I was involved in a car accident, already went to emergency room the day before. Had all the scans, ct scans and x-rays done. Nothing broken, no internal bleeding Tried to explain that I just wanted someone to look at my ribs I have Insurance and showed them my Ins. Card. All I heard from the two receptionist there from the beginning was NO! By the way, their website says that they accept car accidents!!!

I was very pleased with the service and care I received. The receptionist was friendly and…read morecourteous, and the APN was very attentive. She listened to my concerns, took the time to explain everything thoroughly, and made me feel well cared for. Overall, it was a great experience!

I can see why this place gets good and bad reviews. This urgent care is located in front of the…read morePublix Plaza on 301 & Symmes. Very easy to find and right next to a Dunkin' Donuts if you're needing a snack. Check in was swift and courteous, front staff was very kind. You'll need to put a card on file for them to charge on. Although there were just a few people in the waiting room, the wait was a bit longer than expected but still reasonable. Rene was an excellent medical assistant and I wish all healthcare professionals that I meet were like that. He was very kind and did everything to make sure you felt comfortable. NP Kamrin was a bit rude and insensitive to my pain and wasn't helpful overall. I felt like she was on a power trip writing prescriptions for everything on the planet. I would return if I had a need, everyone was great from checkin to check out except the NP but it was still a good experience. Thank you for taking care of me!

Went today for my son's ear pain. The wait was short and the staff were so kind. We were in and out…read morein under 45 minutes. They had water and juice available for patients in the lobby, and the front desk attendant offered us snacks while we waited. The PA who saw my son was so patient and knowledgeable. Always impressed by our experiences with BayCare. Thank you!

I came into the emergency room via 911 on 10/25 and was treated rudely. Patients should NOT be the…read moretarget of jokes of the staff that work there. I heard EVERYTHING. The only thing that mattered was that I had insurance. Your night time ER staff on Saturdays needs to treat patients with dignity - not as jokes.

We always get great care and advice they are kind and compassionate our favorite Doctor took a…read moreleave but our new health care provider is excellent Thanks

When moving to SSC I was thrilled to find a local Primary Care Dr. Dr Dhaliwal was a nice Dr. If…read moreyou ever were able to see her, but in the three years I think I saw her once. I was always seen by her nurse practitioner, Dr Maldlnado. At first I felt well taken care of, but it soon changed. She showed me total disregard for my issues I was experiencing, I always bad to initiate my next treatment. I questioned her as to why my Vitamin A was so high, she snarled ''cut your intake in half''.....my current Dr took me off off all my medications with Vitamins A in it. Never went over blood work, Never showed a care for your health, and the last straw was when she treated me with total disrespect for my UTI issues. Another challenge is dealing with the front end women, not very welcoming, and if you have a problem with billing forget it. There are tons of Doctors in this area that treat you with respect and take an active roll in your health. This office is not one of them.!!!!!!!!!!!!

Made an appointment for a pre employment drug screening, had some complications with scheduling as…read morethe online process allows you to make a drug screening appointment at times that they do not do them. But they called and rescheduled me, so no major issues but that could be improved. Amaya was super friendly and helpful. It I'm sick I'll definitely come back to check out their PAs/Drs care. But the facility is nice and new and very clean.

BE VERY CAREFUL WITH YOUR INSURANCE AT AFC URGENT CARE IN RIVERVIEW…read more I presented my BCBS insurance, which is my PRIMARY insurance and has a $25 urgent-care copay. AFC then found my Aetna coverage and told me that Aetna was my SECONDARY insurance--but said their system required them to use the secondary insurance instead. The result? A $100 copay instead of $25. I questioned this several times. I asked why I couldn't use my primary BCBS coverage. Same answer: their system wouldn't allow it. I even asked them to remove Aetna so they could process my BCBS, and I was told they couldn't because doing so would be "fraud." Here's the problem: that's backwards. Coordination of Benefits generally requires the primary insurance to be billed first, followed by the secondary insurance. Aetna's own provider guidance says exactly that: bill the primary insurer first, review the primary EOB, then bill the secondary insurer. I understand computer systems have limitations. What I don't accept is being told I must pay $100 instead of my $25 primary-insurance copay because their system insists on using my SECONDARY insurance, and then having the word "fraud" thrown into the conversation when I question it. Patients with multiple insurance plans: check exactly which insurance AFC is billing before you pay. Needles today I left to another urgent care where my insurance was billed correctly. I will never step foot at AFC Urgent Care again.