I have kept my James Darby Well Drilling receipt dated 5/13/2021 for the past 5 years because I was so shocked that a company would charge $149 to say "you don't have a well". The service guy was onsite maybe 5 minutes to make this determination and left quickly for his next service call. I know companies don't work for free, but I do have a well now and would never call this company for service since the fee I paid was outrageous. read more

My well pump died on a Sunday. I left a voicemail at Darby and they promptly called back on Monday morning as soon as they opened. It was raining hard but by 10am they have two techs out there, and they tried to pull up the pump which was stuck at the bottom under the rain. We discussed some possible solutions, and techs went back to the office to quote. Frank called me back to review, we had a plan A (cheaper) and a plan B (more expensive). Team arrived the day after, with heavy equipment if needed. All techs were nice, and they used common sense to get me back up and running, with a new pump, in two hours. Jerry, Jeff, Willie, the people in the office, everyone was nice and honest, didn't wast time neither tried to take advantage of the situation. I would recommend them to anyone. read more

If there was a no star I would select that option. We are a medium sized business with over 30 residential properties not including commercial. I was quoted $2,954.52 to be exact for an estimate on a well service which I was willing to do. I have called several times for several weeks with no response and was told I would receive a call back and never have. When answered today and spoke with Tammy I was told that it was sent over to her Office Manager and she had no control after that. Of course her Office Manager was not available nor in the building at 4:15 PM. I suppose they don't need much business. I will not recommend them to any one for service. You will be waiting forever to pay someone to come service your well. Who would of thought. read more

This company is awesome!!! If you have a well issue or a water supply issue, use this company. I own 2 electrical contracting firms and hate to be taken advantage of by someone looking to make a quick buck. Darby's pricing was fair. There service was great as well. We woke up to no water in our house. I called Darby's at 8AM. They had technicians at our house at noon. The most impressive part of the service was Jimmie. He was a character with tons of experience. I believe he said 55+ years. His coworker Zack was younger but very professional. Neither tried to upsell me, but both answered any questions I had about some of the design issues with our hydronic system. Use this company. You won't be disappointed. read more

We had low water pressure in our house and we called James Darby Well Drilling company to assess the problem and give us an estimate for repair. Two technicians came and determined that my filter was clogged and was slowing down the water flow throughout my entire house. So they turned off my filter and told me that my filter is "old and needs replacement." They quoted me $3500 -$5000 to replace the filter. That was the extent of their service during that visit. A few days later, I was shocked when I received an invoice for $200 from James Darby Well Company. I contacted them and spoke with the owner, James Darby. I explained to him that I was shocked that I was being charged for that amount for basically "turning off my filter." Mr. Darby responded, "we do not work for free." I was being charged for a "trip fee." I explained to Mr. Darby that, I understand that he has the right to run his business and charge whatever fee he wishes, but, he needs to disclose such charges PRIOR to sending out his technicians to the customer's homes. I was not aware of the "trip fee" charges. I also mentioned to Mr. Darby that I had multiple vendors give me an estimate and assess the problem, but none of the other companies except his company was charging a trip fee. I would have not set up that appointment if I was made aware of this charge. Mr. Darby was rude and very unprofessional during our conversation. I will never use this company ever again. read more

Terrible customer service. Called them first thing Monday morning and they said they'd have someone out that day to look at problem with our well. They never showed. Called Tuesday and they said they'd be out that afternoon. Even after another follow up call I've never heard from them 4 days later. Would have preferred to have been told they were busy or not interested, than to be kept waiting without water for the week! read more

Call several companies to get a quote. I choose Darby because of the hourly rate, and he quoted the price per foot if they had to replace either the pipe or wire. I explained I had already purchased the pump, which was no issue. I confirmed with Eric the hourly rate, plus of cost if the wire or pipe had to be replaced and he said, yes. I called him back after checking a couple other companies and we agreed on the date. The day of job, it took Jerry and his crew an hour and half to pull and replace the well. They did not need to replace either the pipe or wire. Had to use a pump from Darby, and Jerry quoted $480.00 for the pump. I was anticipating a bill for $720. Wednesday, I received a bill for $1050.00. I called and asked Eric what was the additional $330.00 for and he said, well it's the minimum. I asked why would you quote me hourly rates if you charge a minimum. Eric stated, well you can talked with Mr. Darby. Mr. Darby called me the next day and I explained what I was expecting. He proceeded to tell me call other companies and get a price. I explained I already did that...that's why I went with them. Mr. Darby starting to get defensive and belligerent about me questioning the cost. I tried to explain, i just expected the bill to be what i was quoted by Eric, plus the pump. Thats all. For the future, if you charge a minimum...then just say that, dont quote an hourly rate. Because $1050.00 is not an hourly rate. He then proceeded to say we'll if it's just labor, well you had four guys and thats the $180.00 and they used a check valve, shrinkwrap for the wires....etc. I explained, Eric didn't quote 2 guys versus 4 guys...he just said it was $90.00 per hour. From this point, Mr. Darby proceeded to just nickel and dime me over the whole experience...which is very sad. Jerry and his team were very nice, did a good job, however the owner and the office staff need to be clear and and transparent on their cost. read more