I am writing to express my dissatisfaction with the service I received from Zac, who handled the repair of my dryer. On the initial visit, Zac assured me that replacing a part in the dryer would resolve the issue. However, just one day later, the machine broke down again. Zac then told me he would order a new motor and confirmed he would come to install it on December 2nd. Unfortunately, I never heard back from him. I followed up on December 4th, and Zac mentioned he was experiencing back pain and promised to come by on December 5th. However, he did not respond, and I had to follow up again on December 9th to confirm he would come on December 12th at 10:30 AM. Zac did not show up at the scheduled time, and only when I texted an hour later did he inform me that he would arrive in an hour. He showed up two hours later and, upon his arrival, made no effort to communicate or explain his delays. During the repair, Zac appeared to be working with a clear attitude and charged me an additional $15 above the quoted price. When I questioned him about this increase, he responded with an unprofessional attitude. While I did pay the extra charge, I did not feel that it was justified, nor did I feel the service was worthy of the additional cost. Overall, I found Zac's service to be unreliable, unprofessional, and subpar. He did not provide excellent service, and his attitude was off-putting. I would not recommend OK Appliance Repair based on my experience with Zac. read more

From start to finish, their customer service was exceptional. They were friendly, professional, and incredibly responsive - every question I had was answered promptly and clearly. The quality of their work was outstanding. The technician arrived on time, diagnosed the issue quickly, and fixed it with skill and care. It's clear they take pride in what they do, and the results show it. My refrigerator is running better than ever. It's rare to find a company that delivers both top-tier service and high-quality workmanship, but Ok Appliance Repair does exactly that. I highly recommend them to anyone in need of reliable, honest and expert appliance repair. They've definitely earned my trust and future business! read more

**"Complete waste of time and money!"** I scheduled a repair for my refrigerator, which wasn't cooling properly. The technician showed up late, spent less than 10 minutes looking at it, and told me I needed a $250 part. After paying a $95 diagnostic fee, I waited two weeks for the part to arrive--only for them to ghost me. No calls, no updates, nothing. When I finally got through, they claimed they were "backlogged" and couldn't give me a new appointment. Terrible communication and even worse service. I ended up calling another company that fixed it the same day for half the price. Never using OK Appliance Repair again. read more

My Samsung refrigerator suddenly stopped cooling and I was in a panic . I called this company and a technician arrived within a few hours . He explained the problem in detail ( the compressor had broken down ) , showed me the parts that needed to be replaced and immediately got to work . He did everything on the spot in one visit. I was pleasantly surprised not only by speed, but also be the accuracy: he didn't dirty anything and cleaned up after himself. The prices are transparent - no hidden fees. Real professionals . I'll save the number and recommend them my friends . read more

**"Scammed me with unnecessary repairs!"** My dryer was making a loud noise, so I called them for help. The technician insisted I needed a brand-new motor, which would cost over $300. I reluctantly agreed, but after the repair, the noise was still there! When I complained, they said it was a "different issue" and wanted another $150 to look at it again. I refused and called a different repair service--turns out it was just a loose belt that cost $40 to fix. They clearly tried to upsell me on a repair I didn't need. Dishonest and predatory. read more

The technician who came to diagnose my dishwasher when it couldn't complete a wash cycle was friendly and professional. He took photos of the inside of the machine to show us the problem and competently explained what needed to be done. When he returned to replace the motor, he was very professional and completed the job quickly. He stayed to demonstrate that the cycle and drain were working again. read more

My 10-year-old LG dryer started making a loud ratting noise during every drying cycle, so I called OK Appliance Repair. The technician arrived the next morning, quickly diagnosed the problem, and performed the repair on the spot. Now the dryer runs perfectly and quiently. I'm very impressed with the fast and professional service and will definitely call them for any future home appliance repairs! read more

Excellent service. When our refrigerator needed to be repaired, Ok Appliance Repair Charlotte was able to come in holiday week. It was really important for me. I really appreciate that. Technician called when he was on his way. He showed me problems and explained me everything. He really professional and did excellent work. Charges were very fair. Highly recommend Ok Appliance Repair. read more

So, our fridge broke down in the middle of a heatwave. I was panicking because everything inside was melting and I've got kids at home. I called Ok Appliance Repair and they sent someone the same day. The guy was super polite, explained what the problem was, had the part with him, and fixed it right there. Honestly, I was so relieved. These guys really saved us. read more

Perhaps the best client experience ever. Call in was easy and my issue had immediate action taken. Friendly and polite. Tech was awesome - prompt and on time with a call ahead, friendly and 100% professional. Went over and above - showing me things about the product I was unfamiliar with and ensuring I know what the repair plan was. then excellent follow up. read more

This company repaired my upright freezer, which simply stopped turning on. I thought I would have to buy a new one, but the technician said that the control board was faulty . He ordered a new one and everything was working again the next day. I liked that they didn't try to sell me anything extra. read more

This technician totally deserves 5 stars! He really knew what he was doing when he fixed my refrigerator that was suddenly over-freezing. I liked how he handled the problem- quickly and efficiently. He was friendly too, and the fee was very reasonable. Thanks so much for the great service. read more

When my refrigerator started making strange noises, I immediately called the repair service. The technician diagnosed a faulty compressor and quickly replaced it. Now the refrigerator works like new, and I'm so relieved that I no longer have to worry about it breaking down again. read more

We've called Ok Appliance Repair Charlotte twice now, and they've provided great service both time. Technician is friendly, knowledgeable, and provides very fast service. We are so glad to have a very good company to call for appliance service. Highly recommended thank you Guys read more

The Technician provided for us quick and efficient service to an emergency need. Certainly appreciated this on short notice and would definitely recommend this business to anyone seeking a repair to an appliance and also for all my neighbors and friends! great job guys read more

I was pleased with the professional approach of the staff of this company. Now, for any repair of household appliances, just go here. Everything was clearly explained . In general, there are no complaints. Everything is clear! read more

Ice started to build up in the freezer and the door was not closing properly. I called a technician, who diagnosed the problem and found a fault in the cooling system. Everything was quickly fixed, and now it works like new! read more

A very friendly and skilled technician came to our home and repaired our dryer efficiently, professionally, and at a very reasonable price. He's a great guy - I'll definitely save his number for future repairs. read more

Outstanding service. Very prompt, very knowledgeable, had necessary parts, taught me better ways to use my dishwater. Would definitely use this company again, and hope to have the same great service person. read more