Communication was poor - we waited for almost an 2 hours and then realized our vehicle was out of service for some time. Service person said "sorry, we are so busy." Will not go back or recommend. read more

In my previous review of this business I was very pleased with the help they provided even though I was driving a competitors truck (which had a blowout tire). Based on that experience I said when I was in the market for a new vehicle I would give them an opportunity. I had several choices on a new vehicle and narrowed it down to Toyota Tundra or GMC Sierra. Today, I signed the papers on the new GMC. I'm impressed with the overall quality of the truck and I made the right decision for myself and my family. If I had not had an issue with my truck having a blowout in front of this dealership I would've never even thought of a GMC. Katie Wilkins made this deal about as easy as a deal can be. Zero pressure & kept me fully informed on the make ready process. read more

Myself and my family have been customers of James wood in Denton for over 11 years now, and we don't shop anywhere else. There is never any shady stuff, never any games being played....they are always honest and up front. I think I personally have bought 8-9 trucks from here, as well as 3-4 of them for my wife...and we just can't say enough good about this place. Scotty Rice is our go to sales person and we won't use anyone else. read more

So far I've only purchased a new car here, I'll update this review based on my service experiences once I've had one. For an idea of my experience and thoughts on the sales process here, read on. We had our vehicle choice narrowed down to three specific vehicles across three brands. Our salesperson at James Wood, Katie W, provided us with the same kind of experience we'd come to expect over the last decade. We're from the west coast originally, and buy a new vehicle about every 2 1/2 years (his and hers vehicles, driven for about 5 years each). We've bought a lot of cars over the years. Specifically - Katie worked a deal with us remotely. Phone calls. Emails. Text messages. No hassles about the communication format. Every single other dealer in Texas that we worked with was stuck in pre-2010 methods. We had a good experience with the sales team. The only criticism I will provide is their car buyer was so stingy we almost took a gamble to drive an hour to sit and negotiate with an "old school" dealer just because at least they were reasonable on our trade in. In the end we went with the bird in hand, the salesperson that had been very helpful and reasonable, and the modern approach to deal making. If we return in a couple years to replace my vehicle, I'll certainly shop my trade in more thoroughly and plan on selling it outright at the first sign of concern. Still, I do recommend this dealer if you are interested in a new purchase. We were in and out of Finance quickly, which is a big deal to us. Don in finance was great, we just have developed a distaste for that part of the process over the years. There were no issues here, though. read more

Don't write reviews often but have to call our Mike in the service department. Took my GMC Truck there for service. I did not buy my truck there because I just moved to the area. Figured out after I dropped off that there is another GMC Dealer much closer to my house. But Mike's communication, follow up and commitment to make sure my truck was fixed 100%. Best experience with service at any dealership so I will keep going back to James Wood for service and new cars if needed. read more

This GMC dealership has no respect for your time. If you have all day and can spend the rest of your life with no purpose other than waiting for their mercy to work on your car, then this GMC dealership is for you. I had an appointment on 5/31 for 10.30am. Was promised to be done by 12pm or latest by 12.30pm. Came in 7 minutes late due to traffic road closures lane on 380. Apologized to the check in person. Was told the advisor, Jared, will be right out. Sat in the car 10 min. No one came so I got out to the counter. By that time it was almost 10.50am. They took my car. I waited in the lobby till 12.30pm. Got up to check with Jared. He said it will be another hour and a half!!!! I had another appointment at 12.30pm that I had to call to cancel. By 2.20pm which was roughly almost 4 hours since I got here, I was told they only replaced one part for the headlights and I had to come back another day for another part for the windshield wipers that they will be ordering and since they already replaced the motor for windshield wipers so it'd be really quick. Came back in 6/2 at 2.45 for the appointment at 3pm. Waited in the car a couple minutes. The check in person came and Jared came a minute later. Jared said he could get me out by 4.30pm. How long do other places take to swap out the wipers? Two hours?!!!! This is a replacement for recall. I would have taken my car somewhere else had it not been a recall. This was my first experience visiting here and it will be my last. I told him up front I was going to write this yelp review for my entire experience for others to be aware. My car was done by 3.30pm. If I didn't mention writing yelp review, I could have waited till 4.30pm and later as he mentioned, who knows. read more

They were able to confirm my car's sensors were properly aligned and ordered a replacement part. They are very concerned about me and my vehicle. read more

Buyer beware! I'm from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was told that the truck was in excellent condition and I had the salesman send me pics. Going by pics the truck looked good and true to their word. I put the $500 down and after a few days drove the 300 miles up to JW in Denton with a bank draft in hand. Upon my arrival I began inspecting the vehicle and noticed that 3 of the 4 tires were original and 8 years old. 2 tires were almost bald and one was chewed up. I drove the truck and it drove horribly with excessive vibration presumable from needing 4 new tires. I now knew that this truck had not even been inspected by JW and simply listed for sale. The truck had the oil change sticker from the Ford dealership the previous owner took it to, the tires were a disaster, the truck drove horribly, the center console was cracked, and the battery terminals and bracket were corroded and rusted. How can you even sell a vehicle lawfully that is unsafe? Why didn't JW inspect the vehicle and replace the tires, vibration issues, patch up the cracked center console, remove the rust and corrosion from the battery, make sure it was safe, etc, before selling? I informed the salesman that I was never informed of these issues and would have to spend 1,500 plus for new tires as they were not safe to drive to Houston. I was very disappointed and upset that my salesman failed to tell me about these issues. I told the salesman that the dealership needed to replace all 4 tires so I could get home safely, or take additional money off the price of the truck and I would go straight to Discount Tire myself. The arrogant used car sales manager was very bothered by this and said he'd take off 500.00 but that was it. Like really? What a slap in the face. The managers response was "sorry no one told you about the issues." I asked the manager if he was really going to lose a sale over his failures, being the bad tires and not telling me of the problems beforehand, and he replied "Yep." Really?! After leaving JW to come back to Houston, the salesman called and said the manager offered to replace the chewed up tire but that was it. Another slap in the face. Buyer beware! read more

I had a very bad service experience at this dealership. I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived on Thursday, having called ahead and made a service appointment for Friday afternoon. I'm only here for the weekend. I dropped off the truck, and I thought everything was fine after I picked it up a couple of hours later. But that evening, as I scrolled through the menus I noticed that the fuel filter was at 6% - where it was when I dropped it off. I looked at the invoice, and they charged me for it. I don't know if they did it and forgot to re-set the service indicator or if they charged me and didn't do it. I have a diesel, and my dealer at home tops off my DEF every time I take it in for service. They did not do that. Of course, by the time I noticed all of this they were closed on Friday. I tried to call the dealer to day to talk to any manager, because I leave to drive home on Monday and I wanted to at least let them know. The lady who answered the phone was nice, but there was no one to talk to me, and no one called me back by the time they closed. Basically, I think they took me for granted and didn't care at all because they figured I was from out of state and it didn't matter. If I were you, I'd avoid this dealer. My experience speaks poorly of them. read more

Service department lets me down... once again. Wow, how does this place stay in business? Sitting 2 1/2 hours and I have to search the service advisor out to find a status on my truck. Then get told it will late this afternoon before it's done, after already sitting here since before 7:30 this morning. So I get told they can drive me home or to work, but do not have any loaner vehicles. They are apparently too busy to offer loaners (according to the service advisor they have 80+ appointments per day). It's not like I am asking for a loaner while I get an oil change. This is a service issue under warranty and they are talking about me being without my truck for 8+ hours. I wish I could say this is an isolated incident, but have already experienced them saying they will call me when a repair is done, promising it will be done the same day, only to find out that the service department closed for the weekend with no call at all. They may be close to the house, and I may have bought the vehicle here, but I will be looking for a new dealership to handle my service... and I guess probably my sales moving forward. So sad! read more

This is the second transaction that I have had with James Wood GMC of Denton. Both were new vehicle purchases. I have to say that both transactions were the easiest and smoothest new vehicle purchases that I have ever made. No high pressure sales. No trying to load up unnecessary extras. Just a straight deal at a great price. This latest transaction included a trade of the vehicle that I purchased from them in 2017. They were extremely fair with the trade as well. I highly recommend this dealership. And a special shout out to Shellie Tait, who was my wonderful salesperson. She made it so easy. read more

James Wood Buick GMC - Tires Near Me - Denton, Texas

I was contacted by the internet salesperson and was guaranteed to have a better offer than any other sales lot. When I arrived as requested there was nobody at the lot. When I contacted the salesperson they were still at home and told me that it was her day off. Long story short I was let down and disappointed and will not be taking my business there. If they were misleading with their appts, what else would they mislead me with. I am very disappointed with their tactic of luring me in on my only day off this week read more

Purchased a new 2022 GMC Sierra in April, 2022 from Melanie Gregg . The whole process was great from start to finish. I also purchased a new Tahoe a few years back and service has been remarkable. I love James Wood dealership and would highly recommend them and Melanie for vehicles and service. read more

One of the best car buying experiences I've had. Left a previous dealership in Weatherford due to bad service and James Woods more than met my expectations. read more

I didn't buy my 2020 blazer from here but the service department treated me as if I was a preferred customer! I've had my vehicle serviced here 3 different times. An oil change service, fixed a seat belt issue, and had a radiator replacement done here. Had no problem getting a loaner vehicle from them and had the most excellent customer service. There really isn't anything else they could have done to make it a better experience. read more

Excellent! Fair, honest, informative. What more can you ask? My second purchase here. My congratulations to the entire staff.

I cannot say enough wonderful things about this Dealership and my Service Advisor except i've bought my last two cars here and I plan on buying my next one and every other one here. Why go anywhere else?! read more

James Wood Buick GMC - Tires Near Me - Denton, Texas

So I stop buy to try and order a new Truck with all the bells and whistles, the guy tries to say I have trucks on the lot. I say don't want those I want try order a Denali all decked out! He didn't know when they get them or have any idea, salesman just gave me run around! He for sure sell you something on the lot! But prefer to order one! don't go here! Sales guy needs to go back to customer service training!! Chevrolet, 4 mo. Turn around 86,000 deal. To bad James wood can't help customers!! Explains why I didn't buy last time! read more

I love going to this shop to get my car serviced. They are super friendly and respectful. They are also quick and courteous. Lot's of places to plug in a charger for your phone or other devices. They have water and vending machines. The sales team is kind and super helpful also. I highly recommend this dealership. read more

I do love the cars they carry. But bad experience ever. Sales man and internet Manager are dishonest. Sales man said he cannot give me Employee's Price. The Manager said i'm getting the employee price. Hell No! If they were honest , i m okay to pay the price they said. I saw they have a good review, i went there from Dallas. But the manager treated me like a bull *hit because i asked another $600 discount. He talked to me very rude. didn't worth at all. Just for that $600, Jameswood put me down. read more

We like this place. And we like using a dealer for service. They have a great dealership and service center and everything to provide an outstanding experience. But they fail lately. 5k miles ago i had my traverse in there for an oil change and complained about it dripping oil from underneath for a week and a half. We took it in about 500 miles early for another, usual oil change and now the change engine oil soon alert. Sure it's a little thing, but it is a distraction to the wife driving and I have to google how to reset it because the dealership forgot to do it. I'm happy to pay the premium to have it done correctly and completely. And if I have to mop up the garage floor, make sure the drain plug is tight and reprogram the alerts, what am I getting over changing the oil myself or taking it to a discount servicer? This place has began to miss on the little things and the quality things. I will try once more but if not improved, will look elsewhere for service and purchases. read more

Made the mistake of giving our number to the salesman. Non-stop calls (to include one from the manager) even after my wife said that we were shopping around and needed some time to decide. Final straw was a call before 9:00AM on a Saturday. Confronted the salesman. He was unabashedly unapologetic, confrontational, and hung up on me. Good luck buying a car here, folks. Bought an earlier car from the Hyundai dealership across the street and had a great experience. Professional, friendly, and knowledgeable, and they don't bug the ever-loving piss out of you. read more

Shellie was amazing and thought outside of the box. I spoke to 7 different dealerships not only GMC but here forward I will continue to come back and refer. She went above and beyond my expectations!!!! Jeremias & Carla Luera read more

James Wood Buick GMC - Love It - Tires Near Me - Denton, Texas

Asked for a quote on re-keying before having my car towed (only key was destroyed) because i was debating what would be cheaper, a locksmith or a tow. Was told $110. I asked "are you sure? Is there any other possible costs" they say "nope!" So i have my car towed there and then they say "oh yea, right, we have to call GM and ask for a code so thats gonna be an extra $90" now that they know its gonna be more for me to tow somewhere else Sneaky. Pissed me off. Never coming back read more

I'm going to apologize in advance if this review is a bit long, but I can't say enough good things about James Wood in Denton. In March of 2016 my husband's crossover was totaled and he decided that he needed a truck. The first place he went was James Wood in Denton because we are a loyal Chevrolet family. Jesse was the first man to come outside and welcome us to the dealership. He was incredibly nice and comfortable around us. When we asked to test drive a truck we were surprised when he handed us the key and told us that he would see us back in a few minutes. Instead of forcing himself and the truck in our faces, he let the vehicle sell itself to us. He was reasonable and fair to both of us and we ended up buying a 2015 Chevrolet Silverado from him that same week. Yesterday my husband and I went back to James Wood to look into a SUV for me. After test driving a few cars we went to the Classic Mazda in Denton and the Mac Haik Nissan in Corinth. Visiting these two dealerships after James Wood definitely puts the level of customer service in perspective. The other two dealerships were so aggressive and tried the "what do I have to do to have you take this car home today" spiel. We immediately went back to James Wood and Jose Oropeza helped me purchase my 2015 Nissan Rogue SL. I LOVE my new car and I'm telling everyone to come to James Wood. They treat you like human beings, not just walking dollar signs. I can't imagine my husband and I going anywhere else for new vehicles. read more

James Wood Buick GMC - My 2015 Nissan Rogue SL purchased from Jose Oropeza at James Wood Chevrolet - Tires Near Me - Denton, Texas

When our 2011 GMC Acadia started leaking antifreeze we took it to James Wood GMC in Denton since that's where we bought it 3 years ago. It turned out to be a long story involving a lack of new water pump availability, a vacation out of town for us, and two terrible ice storms. Bottom line: Edwin took super care of us and kept us well informed, providing us with a brand new substitute car, until the ice melted so we could get back there, and ALL at no charge! Makes me to get my next car there. read more

Bryan was great to work with. He was very thorough and followed through on everything. Great salesman!

Have always had good service from the James Wood dealerships, both in Denton and Decatur. My service writer Jared was very helpful.

Best dealership service center! Time and again they go out of their way to help me with my car.

Had an oil change and tire rotation. Was promptly greeted and the service was competitively priced.

I had an exceptional experience turning in a lease and purchasing a new Buick from this dealership. From the first person I met, my sales "navigator" Ronnie Eisen, to closing the paperwork with Mark Lopez, the Finance Manager, it was the best. Every bump in the road was smoothed over and I was treated with good ole southern respect. Thanks y'all! read more

I did not feel that my car was given any priority. It took 7 days to repair the problem, and several times I was promised I would be called with an update at the end of the day. Those calls were never made. Even though the immediate problem with the transmission electrical system was repaired, the underlying cause was not addressed, even though I asked several times that it be looked into. I was not pleased with the service and would not return. read more

I have no idea how they have such great reviews...being new to TX, I never had anything like this happen back home. I first attempted to reach out to the Jonathan Brown in Internet Sales, both with an email and a phone call and never received a response (should have stopped there) but instead decided to go to the second person that came recommended, which was Scotty Rice. We were at the end of our lease with another brand and wanted to see what our options were with GMC or Chevy so we decided to stop by, gave Scotty Rice all of our info, and was flat out lied to and told that because of a ridiculously low FICO there was no way we would be financed, which was super alarming but confusing because I knew that was not possible, especially since we lease a new car every 3 years! Sure enough, we went over Ray Huffines Chevrolet in Plano because they had the SUV with the added options that I wanted, and I now have a brand new Traverse in my garage. Scotty could have easily said, hey I'm busy and can't help you...but to flat out be deceitful? That's completely unethical and the kind of poor business practice I would steer clear of when making such a costly purchase. From what I have seen (researching reviews and my own personal experience), Texas dealerships are the worst...I think there is so much new money moving here that they do not need to hold the customer service bar too high, which is sad and the totally un-Texas-like. But with that being said, Ray Huffines in Plano (which will be my next review) was well worth the drive and totally made up for what James Woods lacked (price point, honesty, and great, responsive customer service). read more

I dealt with their internet sales back in December, and all I can say is that these guys seem pretty shady. I inquired about an advertised 2015 GMC with a reasonable sales price, and 10 miles. Upon inquiry, the internet sales manager tells me the vehicle actually had 3500 miles! Upon my stating I wasn't interested, he of course states they can sell a brand new one to me for the same price, with 0 miles. Never seen a brand new car with 0 miles, but I guess that was his way of saying very low miles, such as the 10 mile vehicle they had originally misrepresented. I said sure...if it's the same price, I'll come by and we can discuss it. The manager took some photos of the new one since it wasn't online yet, and it looked great, so we agreed to meet the next day. I drove an hour to get to Denton from Fort Worth the next morning, and guess what? The vehicle wasn't there. It magically disappeared! In the few business hours between him sending the photos and my arriving, they had supposedly sold the vehicle. Yet of course why call and tell me? I may get upset and not come! So I believe they withheld that from me, or never even had another vehicle. The sales manager then offers to find and procure an identical vehicle for me over the internet, and would give the same price. At that point, I had had about enough. I can find vehicles on the internet myself, and don't need some shady sales guy to do that for me. I put on about 35k miles a year for work, and trade-in vehicles every 12-18 months, but will absolutely never trust this dealer or any in the James Wood group in the future. read more

Took my daughter's 2016 Nissan Altima to the James Wood Collision Center for a repair and received the most amazing service experience. From the first web inquiry to picking up the car after completion was perfect! The James Wood team completely understands customer service! read more

I'm unsure of how a CHEVROLET MANAGER is supposed to act when business does not fall through. DAVID SWEEDEN for sure does not know how to respond when business doesn't work out. I was given a better deal for the actual truck I wanted and was looking for. After looking more into the deal DAVID SWEEDEN was making me vs what was given to me by another dealer - Almost seemed as if I was losing out. Which led me to decide to choose the Limited LT Trail boss over a rst with some accessories. Prices were about the same out the door. So I returned the truck(RST) he used as a borrowers agreement on 11/27/21. Around 345pm on 11/27/21 David SWEEDEN approached my new 2022 Limited LT Trail boss and knocked on my window hard with his RING. I opened my door and as I did DAVID SWEEDEN starts calling me a sorry person. I explained that I found the truck I wanted and a good deal. So DAVID SWEEDEN gets mad and slams my new truck door with his RING (I have the marks on my door and should be on camera with your company). DAVID SWEEDEN should not have damaged my property, he should not have confronted me at all or outside the building and he should not be a manager. Also a manager with a very reputable company like JAMES WOOD CHEVROLET DENTON should not be calling people out of name. I do not feel comfortable knowing my info is left at your company with this type of person(DAVID SWEEDEN). read more

Don Gibson was a true professional and a pleasure to deal with.

Bait and Switch... Purchased a 2008 H3. Sales person was great and liked him. When dealing with Pedro (finance manager) he sold us an extended warranty for 3K told us what was covered, handed us a nice brochure, then printed out the contract for us to sign. He told us that he was giving us the best warranty and our deductible was going to be $0.00. When we got home and really reviewed everything the warranty said we had a $100.00 deductible. I called him and pointed that out and he reviewed and said... sorry about that but it is $100.00... BAM stuck. Then I drive it to NC from Texas and an Automotive Service company look it over and it is urgent need of Tie Rods, and Ball Joints, plus the cv boots are torn. The warranty company said they wont cover it. I called Pedro and he said that the suspension is not covered. The brocher said it was but the printout didn't show it. BAM. I had several problems with the H3 and for the most part they took care of some of the items at their cost, but not without a lot of discussion to get it done. BAM What gets me is that all these little things should have been caught with their 10,000 point inspection they brag about... (not sure the real number of points but it is a lot) DO NOT DO BUSINESS WITH THESE PEOPLE..... Its all about getting people through their system and dont care about quality.... read more

Nobody has ever said that they enjoyed buying a new/used automobile...other than the feeling of getting something new/new to you, its a beat down of an experience....but I will say that I've never had a more pleasurable automobile buying experience than here at James Wood's of Denton. There is obviously only so much a dealership, salesman, finance guy can do to accomodate all that you want and Jeff Horn (GM) bent over backward to make sure that me and my family had the best possible experience in buying and taking care of us in the service dept. I can't say that about every dealership and when it's time to purchase another vehicle I will be back to James Wood's of Denton. read more

Well I have good and I have Ever Bad about this dealership the first time we bought a truck from them it was wonderful....This time it was complete "HELL" we worked out a certain Interest rate by John Terry 3.49% and rebates .When we got there they change it to 4.99% when we took off work early drove 2 hour in traffic and was told this is what they said it would be.I didn't argue because I had left the sheet of paper at home and I thought we'll maybe I was wrong but the next morning I got up and I looked at the sheet of paper where I wrote down that John Terry said 3.49% interest. I called back the next day He made out like he did not say that , that it was a total lie and he would not let me get a word edgewise. So I hung up the phone on him , then I go a call back from Jess McWilliams telling me to only talk to him and not the salesman. I hope Mr James Wood reads this and knows how his staff Treats customers in Denton Texas...Please don't do business with them they tell you one thing and change it and try to make you feel like your crazy they didn't say that. Right I just wrote it down for no reason. Don't do business with Jess McWilliams or John Terry. read more