Got a great deal, well below MSRP with excellent service. Attention to detail is superb.read more

The sales department is top notch! The sales manager was professional when I called to inquire…read moreabout an advertised vehicle and he set me up with Carlos who was great to deal with! Then the finance Manager went above and beyond to accommodate the package and percentage rate that I was looking for. Thanks guys it has been a pleasure

Service department had poor customer service. Our service agent rarely communicated information…read moreregarding updates. They would say they will contact me a certain day, but never calls. When I would call, there would be long wait times on hold till I spoke to someone to find that my service agent was not even in for the day. All the while I was waiting for her to call, to find she wasn't even working. After 2 weeks I finally went to pick up my car, prepaid my bill online. The woman that helped me gave off the impression that she really could care less that she was working there. Not saying that anyone needed to be ecstatic about their job, but my first impression of the dealership was horrible. Customers beware. I should have listened to the ratings and reviews.

Having been a consistent customer of this dealership for over five years for oil changes, I was…read moredisappointed to find that they did not replace my coolant and washer fluid. When I brought my vehicle in, the engine light illuminated, and I informed the staff. They returned my car, assuring me the issue would resolve itself. However, the warning persisted, eventually leading to engine overheating. The vehicle, which had been fully operational and paid off, now requires a new engine. This situation resulted from their neglect and lack of attention to detail. Despite attempts to address the matter with the dealership, they have ignored my inquiries. I would strongly advise against visiting this location..

I tried to give them another chance to redeem themselves! All they did was pile on more lies! They…read moreadvertise everyone is approved! It's lies all lies! How do you work on a car deal for days and continue to lie to the customer! It went from 2000k down to 4000k to complete lies! I'm learning you can't trust the foreign business owners of Texas! They either take your money and don't deliver or they just lie for no reason! The owner even called me to fix and his mouth was full of lies! I told the salesperson from the jump what i was dealing with! My approval went from 2000k to 4000k the supposedly finance manager called me told me to come in bring $2,500 the sales person text this. Then after my reviews the owner started calling! It's really sad! Another day has gone and they are still lying!

I had got a 2017 340i and said he checked the car and that was all a lie had lights pop up as soon…read moreas I left he said he would take care of me and never got it fixed till this day it still isn't fixed I would not recommend to get a car from theses people nothing but liars and scammers

I highly recommend Gateway Buick GMC! Most people hate buying a car because of their experience…read more They feel pressured and urged to make a quick decision and then sign their life away. I can honestly say our experience was the polar opposite of this at Gateway! We made an appointment with Robert Saturday morning at 10 a.m., and a few hours later, we left with a new, safe and reliable vehicle that we felt we were buying from family. From start to finish, Robert was thorough, honest and caring about what our needs were and what to consider. We didn't feel pressured or rushed and we were given the time we needed to step aside, make a decision and get things started. The whole process from start to finish was smooth and everyone was extremely nice and friendly. All our questions were answered and we were taken care of. Robert made a customer for life, and we can genuinely say we will be returning. If you want a safe vehicle, good buying experience and total transparency, go to Gateway Buick GMC. Everyone has different experiences, but I can honestly say we had a great one. Thanks again for taking care of us!

MAJOR RED FLAGS with this dealership. Stay away. MAJOR Scams by sales people. They don't like you…read moreusing your own bank to finance. If you do, they will sell you the vehicle at sticker price. They pocket manufacture incentives. Also, when you inquire online, they will give you the runaround. Bait and switch tactics. Deceptive pricing. They want stupid ignorant buyers paying sticker price. Not smart buyers. JUST STAY AWAY FROM THIS STEALERSHIP. VERY RUDE SALES PEOPLE. CON-ARTISTS.

The experience couldn't have been any better. Everything about it was easy, no pressure, and fun.I…read morewould highly recommend buying from these guys. They used a team sort of approach which worked out great, and kept the whole process moving along at a really nice pace. Great group of people, cool dealership, and fantastic service!

The car is bought from balentine auto works great it's such a nice car ...they were so kind and…read moreknowledgeable doing business with them was exceptional.

From the owner: Welcome to Balentine's Auto Sales! We are a family owned business dedicated to offering some of…read morethe lowest prices in Dallas. Our mission is to help you find a vehicle that fits your budget while providing a friendly, honest, and stress-free car-buying experience. Here's what sets us apart: Competitive Pricing. We offer reliable, quality vehicles at some of the best prices in town. We accept cash and we offer buy here pay here. Warranty coverage: Enjoy peace of mind d with a limited 90-day or 3,000-mile warranty on our vehicles. Extra Features: Select vehicles will qualify for the SiriusXM app (FREE for 3 months) to enhance your driving experience. Family owned Service. We pride ourselves on treating every customer like family with a personal touch. Contact us at 945-444-0202 to set up a test drive today and see how we can help you find the car that's right for you.

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

Shout out to Dustin who diagnosed the problem with my car and didn't even charge me. It was a…read moresimple Cataclean fix for $20. My check engine light went off immediately after using. We are new to the area and this will be our family shop moving forward.

So thankful for Jeff! He went above and beyond to help me with a complicated car situation. He was…read morehonest, fair, respectful and very helpful, which is not always the case as a woman dealing with car troubles. I am thankful for Wildcat and highly recommend going to them!

Great experience with Bid & Win at Manheim Dallas. Cars were exactly as described and the…read moretransaction was smooth. Definitely buying again next Wednesday.

I am a Realtor and go through cars quickly because of all the mileage I put on a car. (50K+ in a…read moreyear is possible) I found Auto Planet and bought a Mercedes that was still under warranty. They seem to specialize in higher end vehicles just off lease. My car has been flawless from day one and 9 months down the road I have not had a lick of trouble. Meanwhile I have received many compliments about how great the car looked. The store does like to haggle and that is fine since that is what I do for a living :) I walked out with a GREAT Deal (Thousands less than a comparable car at MB Plano) I have told many other Realtors and Clients about Auto Planet and will continue to go there myself.