I had the pleasure of having Ana wax me and omg she was so kind and funny and most importantly…read moregentle. The babe cave was so warm and inviting and just really great people all around. Thanks again!

Don't partake in this business!…read more After reading the owner's response, I would like to clarify a few things. I appreciate that the no-show fee was ultimately refunded. However, my concerns extend far beyond that single charge. I had been a customer since December and initially had positive experiences. In April, I had an eyebrow waxing appointment that resulted in burns around both of my eyebrows. The burns were painful and lasted for nearly two weeks before healing. While I did not immediately leave a complaint or review, that was because I genuinely liked the technician and assumed she was simply having an off day. I chose to give the salon another chance rather than immediately criticize the service. Had the burns been the only issue, I likely would not be writing this review at all. Separately, I began having issues with appointment confirmations and reminders. When I first started coming to the salon, I consistently received appointment notifications. When those notifications stopped, I brought the issue to the attention of the front desk and was assured it would be addressed. To my knowledge, the problem was never resolved. When I later missed an appointment and was charged a no-show fee, I reached out because I wanted to discuss both the fee and my previous service experience. Unfortunately, despite multiple attempts to call the salon, I was unable to reach anyone. The owner's response states that direct email and voicemail information were provided to me; however, I never received any email, voicemail, missed call, or direct contact information. Had I received a direct way to contact the owner, I would have gladly used it. What I find most disappointing is learning through the owner's response that the salon had apparently decided not to continue providing services to me. That decision was never communicated directly. I continued attempting to schedule appointments because I genuinely wanted to remain a customer and had no reason to believe otherwise. Instead, my appointments were repeatedly canceled, which left me confused and frustrated. My biggest issue is not that mistakes were made. Every business makes mistakes. My issue is how the situation was handled once concerns were raised. I reported a notification problem, was told it would be addressed, continued experiencing the same issue, and then struggled to get ahold of anyone to discuss it. If the salon no longer wished to continue providing services, I believe that should have been communicated clearly rather than leaving me to wonder why my appointments kept being canceled. What was most disappointing to me was that I never felt my concerns were genuinely acknowledged. The response I received focused on defending policies and explaining the salon's position, but there was little acknowledgment of the issues I raised, including the burns from my eyebrow service, the appointment notification problems that I had previously reported, and the difficulty I had reaching anyone to discuss my concerns. At the end of the day, this is not about a single appointment, a refund, or one bad experience. It is about communication and customer service. I genuinely enjoyed coming here when I first started and would have preferred to resolve these issues and continue as a customer. Unfortunately, that did not happen, which is why I ultimately chose to take my business elsewhere.

100/100 recommend Angel, she was so good and walked me through the entire process. Gave me so many…read moregood tips and made me feel so comfortable. I look forward to seeing her again Service date: Feb 13 (it's been a couple months because for my second appt back the power was out and haven't had time to go back) making my appt as we speak!

The staff here is so warm and welcoming. It was my first time and I was met with such warmth and…read morekindness from the moment I walked in. I Just had the best experience ever with Mia. She made me feel so comfortable and safe in the waxing space. She guided me through every detail of the process and reassured me that I was doing great for the start of my waxing journey. The thought of waxing was pretty nerve wracking, but I was in the best hands, for sure! I couldn't have asked for a better initiation. Thanks so much to Mia and the great staff at European Wax Center (Upland). I definitely will be returning soon. Much love! xx

I have been coming to Ashley approximately 2 years & will continue doing so! Ashley is amazing & so…read moreis Anita! I appreciate how she takes her time and listens to what you want. On top of that, she gives helpful tips! It's s always a warm & welcoming and very clean environment I was scared to try this at first and now its been 2 years and I refuse to stop getting sugared, I have the membership & enjoy all the little perks

Been with Ash for several years now and wouldn't go to anyone else. She's a genuine and warm person…read moreand her wax job is perfection every time. Time flies by with her. She offers a monthly membership program with offers discounts on her products. Plenty of parking and her studio is private and clean. Easy to schedule appointments and text reminders.

Taylor is a COMPLETE GEM!! I had the best experience getting waxed and felt so safe and taken care…read moreof!!! I loved the privacy of their beautiful pink-everything suite as well and the location also! Such a charming little area of Claremont, loved. I'm a huge supporter and believer in small businesses and I am looking forward to being back next month.

We have been coming here for several months and are loyal customers now to Victoria. First the…read morelocation is right in the middle of cute Claremont Village and the studio is so cute and aesthetic. It's such vibe! My teen agrees. Victoria is super gentle with her technique which make the experience as low pain as possible. My teen has super sensitive skin and Victoria handles it with ease. We once had to go to a closer to home waxing place (that's a chain) and boy was that a mistake. Painful and not as clean and spotless as this studio. We won't be doing that again.

Ivy did these nails!! She is so kind and sweet, I recommend her to everyone. Plus the atmosphere is…read morejust so calm and relaxing I love it!!!

Nice salon. Had a pedicure, she sped through it and polish was messy. After choosing a $38…read morepedicure off of the menu I was notified that gel polish would be $13 extra, which is not stated on the menu. I have never, ever been charged extra for gel polish with a pedicure in this price range. To top my visit off the gentleman in charge shorted my change by $20, thank goodness I noticed before walking out the door. I'm tired of paying good money for mediocre service!

My skin looks soooo sick, glowy, youthful, plump... all the good adjectives to describe how you…read morewant your skin to look and feel! My skin hasn't been the same since giving birth two years ago. I found Gabby after researching skin gurus who use DBH products. I was blown away not only by her kindness but the absolute steal of her skin coaching sessions. 6 sessions and a full supply of 6 products to use?!?! Amazing! I had 3 visits so far and my face feels like my baby's butt... Absolute perfection minus a few hormonal blemishes. Upon meeting her, Gabby feels like a friend you've know for years. She's kind, knowledgeable, listens, is passionate, has perfect skin and gives you a massage with hot stones!!! I always catch myself on the cusp of snoring because I am that relaxed. She's an hour away from me and totally worth the drive. Thanks Gabby!

See Gabby for a relaxing experience. She is friendly, professional and delightful. I really look…read moreforward to her facial massage. The studio is immaculately clean, well stocked, and the background scent and sounds allow the stress to drip off you. My skin is left glowing!

OMGG!! Been coming to her for a minute now. She was my first waxer ever.. I remember that day, I…read morewas so scared and just terrified of how bad this going to hurt and just the idea of a random all up in my hoohaa but she made me very comfortable and assured me that it won't be too bad. She also was informative and talk me through the whole process and told me all about the aftercare. Now here I am coming in like once a month. TRULY LOVE COMING TO HER

If I could give anymore stars, I WOULD. Amazing customer service, talks you through the whole…read moreprocess. Doesn't make you feel any less than another client. Treats everyone with love and respect. I've gone to her for multiple waxing sessions. My boyfriend has recently gone to her for a facial, he enjoyed it! She educated him on some good products for himself and he has been using them. definitely recommend!

Jaky was super sweet and very patient with me for my first Brazilian! She made me feel very…read morecomfortable. Would definitely recommend!

From the owner: I am offering a new client promo for all of you $50 brazilians (Regularly $65) or a brazilian and…read more Hydrojelly mask for $65 (Regularly $75) I am a solo waxer and I’m excited to gain new clients and create connections with you all! Hope to see you soon💗

I've been coming to see Olga for almost 2 years and she's amazing! I changed my hairstyle quite…read moreoften and she always cuts my hair the way I ask. She always has a great attitude and a smile on her face. I like to have my hair cut certain way and she never disappoints. The salon is very chill and relaxing. I will always come back to Ogle for my haircut. I'm happy that I found her right here in Downtown Upland.

I've been getting my haircut by Olga since 2023 and she has killed it every time! I go in with an…read moreidea and she helps put it to life. It's difficult to find a salon with a person who can cut short hair and not shape it as a bob or traditional feminine haircut, and barbershops make me feel uncomfortable. But, Olga has really taken the time to listen to my ideas and gotten to know my hair. She also does perms which have come out great! Every time she cuts my hair, I've received complements from others, she's the best!

First time waxing before my wedding and I was nervous, however I actually loved it so much I…read morequickly booked for my legs to get waxed the next day and she was able to fit me it :) it was a clean space and I felt completely comfortable!!! :)

I've had such a great experience with Christy! She is extremely professional, knowledgeable, and…read moreclearly skilled at her craft. From the moment I arrived at my first appointment, she made me feel comfortable and at ease, which really matters when you're getting such personal services like this. She took the time to explain each process, answered all of my questions, and made sure I was comfortable throughout the entire appointment. Wow, can't believe I have used her services for a year now. Her attention to detail and expertise really show, and the results remI excellent. I truly appreciate her professionalism and the calm, welcoming environment she creates. I highly recommend her to anyone looking for a skilled and trustworthy sugarist.